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All 1,071 London hotels

Novotel London West

4.0 of 5 Hotel   |   One Shortlands | Hammersmith International Centre, London W6 8DR, England (Docklands / Canary Wharf / Isle of Dogs)
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Ranked #450 of 1,071 hotels in London
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1,665 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
New York City, New York
1 review
2 of 5 stars Reviewed 2 days ago NEW

Not a good experience with no support at reception. Let me walk around between G/F and 1/F. No clear direction for the way to underground. I wan bringing few bags at that time. I was told no limousine service at this hotel. This made me very surprised!!!

Review collected in partnership with Accorhotels.com

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Lancashire
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Stayed over the Easter break and whilst we had a good time overall we were disappointed with reception and the failure to fix a pretty significant issue with the rom. The bar and restaurant staff were great and service in the facilities really good - we couldn't fault it which is why it's a shame I couldn't give service a... More

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NovotelLondonWest, Reception Manager at Novotel London West, responded to this review

Dear Guest, Thank you for taking time to provide feedback on your stay at Novotel London West. I was extremely disappointed to read the remarks about your stay. If you would be so kind as to contact me directly on H0737-FO4@ACCOR.com, I would like to look into the matter further. Kind regards, Kerry Talbot Reception Manager Novotel London West More

Bastogne, Belgium
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

the service was marvellous, all novotel employees was very helpful for any kind of requests. They help us for traveling through london and also for all other amenities that we encountered and need during our stay

Review collected in partnership with Accorhotels.com

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NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review

Dear Vincent, Thank you very much for taking the time to review your stay at the Novotel London West. It is with great pleasure that we receive your compliments and all our team is thrilled to read such kind words. We very much look forward to welcoming you back for another sejour Londonien! Best regards, Audrey Sablery Guest Relations Manager... More

Worcester, United Kingdom
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for 2 nights in April 2014. The lady on reception was lovely, professional, and welcoming. The room was a "superior" room according to LateRooms - it appeared to be a standard room as I couldn't see what made it "superior"; to be fair, I didn't question this as the room was more than adequate for my short stay.... More

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NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review

Dear Mat, Thank you very much for taking the time to provide us with a detailed feedback. Our hotel offers different category of bedrooms including a standard superior. I would suggest you to have a closer look when booking again in order to understand the differences between them. The fitness centre is open from 5.30am until 11pm and it is... More

Nottingham, England, United Kingdom
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here with my family for one night to see an event in one of their conference centre. Overall experience was good and the hotel can easily be located using sat nav. Their airconditioning unit isn't strong but manageable if you sleep outside your duvet. The place is very accessible from the tube and is surrounded with nice restaurants. They've... More

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NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review

Dear Guest, Thank you for providing us with your comments following your stay at the Novotel London West. I am delighted to read you had a good experience and I hope that you enjoyed the event you attended at the hotel. Our location is very advantageous indeed with four different tube lines nearby and a bus station in order to... More

Royal Wootton Bassett, United Kingdom
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago via mobile

The hotel has been recently decorated, so it has a great modern feel. Rooms are clean tidy and functional. Food tastly, with good choices, breakfast is well worth a go. So that's the good bits, check in waited for 20 mins, with only 2 employees on the desk! Tried to validate a parking ticket with customer services to be told... More

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NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review

Dear Mr Malem, Thank you for taking the time to provide us with a feedback after staying at the Novotel London West. We have exchanged emails regarding your recent stay and should you require any further assistance, please feel free to contact me directly. I hope that you will give us the opportunity to welcome you back to the Novotel... More

Toronto, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Wifi signal is very spotty. Beds are thin and hard. But worst of all the walls are paper thin and could hear my neighbours talking and when someone closes a room door, the entire walls shakes. Soundproofing is non existent as well when someone is outside as I could hear the chambermaids talk outside in the hallway. Had to sleep... More

Was this review helpful? Yes 1
NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review

Dear Guest, Thank you for taking the time to feedback your stay at the Novotel London West. I am disappointed to hear that your experience did not meet your expectations. Please allow me to express my apologies. At Novotel, we strive to provide a superior service experience for every guest. Should you have contacted our team, I am sure we... More

Moscow, Russia
Contributor
19 reviews 19 reviews
19 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel is huge as lots of other Novotels in the world, having about 100 rooms on each floor. I spent 4 nights in a twin room, being on business in London. The choice was done based on the office location, just around the corner of the building. The Tube is 3 min walking (5 stations from the very city)... More

Was this review helpful? Yes 1
NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review

Dear Guest, Thank you for providing us with a feedback after staying at the Novotel London West. I am delighted to read that you enjoyed all our facilities and also our location close to your office. Please rest assured that our team is delighted to read such kind words and we are very much looking forward to welcome you back... More

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Additional Information about Novotel London West

Also Known As:
Novotel London West Hotel London
Novotel London West Hotel
Accor London West
Novotel London
London Novotel
Novotel London West England
Address: One Shortlands | Hammersmith International Centre, London W6 8DR, England
Phone Number:
Location: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#265 Luxury Hotel in London
#312 Family Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel London West 4*
Official Description (provided by the hotel):
Ideally located for easy access to all of London’s key business districts as well as historical, cultural and social attractions, Novotel London West is also conveniently close to Heathrow airport and has excellent road and rail links to the rest of the United Kingdom.This large, modern hotel offers guests a selection of different dining options as well as an extensive fitness centre, secure on-site parking, business services and meetings and events facilities. ... more   less 
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