The hotel was nice, if a little too hot - the heating was on full pelt and so it was really uncomfortable - even with the air con on 5% and the windows wide open! It was too noisy to sleep with the window open though so we boiled overnight. The bathroom lefdt a bit to be desired as well... more

This hotel was picked for us by our travel agent. I would not have picked it for us! The service was pretty bad...staff had to be asked several times if you wanted something like more towels or clean sheets. Very unhelpful! The rooms were ok, but not overly comfortable. They were very clean and housekeeping did a good job cleaning... more

We found this hotel to be great value for money. I last stayed here 13 years ago & vowed never again; since then the interior has been completely renovated to a very high standard & there was no evidence of any of the surly unhelpful staff that I remembered from last time. Now there's a very smart lobby with free-to-use... more

We really enjoyed our stay here. Apart from the first impression which wasn't good as they need a queue system in place for check in/check out as there were 3 staff on, all spread out over a large space - we chose the middle one to queue behind thinking that which ever staff member came free they would deal -... more

Rooms were below average for a 4 star hotel. The hotel is very convenient to the tube and a couple of good pubs. The lifts were terrible - we stayed four nights and seemed to spend a long time waiting for them. The hotel was very busy when we stayed, so the wait for service and food at the cafe... more

Stayed there because the hotel was a short walk from where I had meetings. Stayed in room 8062, very clean, not that large but we are in London. In room service came on time but the (one)croissant of the continental breakfast was not that good....Had diner at the Artisan Grill. It is a hotel restaurant but my meat was cooked... more

Stayed at this hotel due to the fact that my office I was doing business in is right around the corner. Didnt like the fact you have to go up a steep ramp or stairs to get to the front of the hotel. It was not well kept, there were broken concrete pieces so you have to watch where you... more

We used the hotel as a base to visit the Apollo and see Billy Connolly. Firstly the hotel is in a cracking location for anyone visiting the Apollo theatre. Our room was £135 without breakfast. Before our visit I found that the hotel was very close to coffee shops and various other bars etc to grab some breakfast the following... more

The location is great for this hotel but it looks old and in need to upgrade. I loved the location because it is a few blocks from the Hammersmith/Hammersmith & City Tube lines which was really convenient. The room was a decent size compared to other UK hotels but it would be nice if they can upgrade the carpet, bathroom,... more