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Novotel London West

4.0 of 5 Hotel   |   One Shortlands | Hammersmith International Centre, London W68DR, England (Docklands / Canary Wharf / Isle of Dogs)
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Ranked #480 of 1,062 Hotels in London
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A recent review
4 of 5 stars reviewed 2 days ago
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1,872 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Sydney, Australia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

I recently stayed here with two other adults. We had booked and paid for a triple room and as such expecting 3 single beds. We arrived in the room to find a queen size bed and one sofa bed and not enough room to open a suitcase. We enquired at reception as to the availability of a triple room as... More

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Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Let's face it. All hotels in London are expensive. This one is a fairly reasonably priced alternative if you don't want to pay for something right in the heart of the city. It's only a block from a great tube station and loads of buses, so getting you where you'll probably want to go in a short amount of time... More

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barry island uk
Top Contributor
79 reviews 79 reviews
20 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Stayed for 3 nights on business, good location due to close proximity to tube and Westfield..Immediate impressions were good, check in guy was very nice, lobby looks good, bar, gym...the big let down for me was the room....stayed on the 5th floor, was supposed to be a non smoking room, clearly someone had been smoking in there, it was very... More

Was this review helpful? Yes 1
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

I arrived home today after a few nights at this hotel and was staying on business. Upon entering the hotel it's looks well kept, modern and wonderfully bright however my opinion soon changed. Upon entering my room the carpets were thin, hard grey. The mattress was non existent (didn't contain springs NOR was memory foam?! What?!), the 'scatter cushions' were... More

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Aberdeen, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

Stayed recently as I was on a training course being held in the hotel. It is quite handy for Hammersmith tube station and hence Heathrow. Especially liked the lunchtime buffet. It appears to be geared up for conferences and business use so possibly not so suitable for tourists with families.

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london
Top Contributor
55 reviews 55 reviews
52 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Usual Novotel formula / French rubbish. I've come to realise that unless your in a Sofitel, Accor just don't understand comfort like the American brands. Yes, you get the formula aeroplane style sink and amenities like all the other Novotels and the somewhat Ikea esque decor. On the plus side, the public areas are pleasant and it's only a short... More

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Toronto, Canada
Top Contributor
145 reviews 145 reviews
43 hotel reviews
83 helpful votes 83 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This hotel gets top marks for comfort and cleanliness. It is located a 5 minute walk from the Hammersmith tube station on the Picadilly line. The rooms are spacious and the beds comfortable. The included breakfast was excellent with lots of choice in the buffet. The wifi worked well and was free. There are computers available for guest use as... More

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Brazil
Top Contributor
56 reviews 56 reviews
24 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

I went there for business purposes and in this sense the hotel is being evaluated. In case I was in London for tourism I would not recommend due to the location that is not central. However, its nearby the metro station and of a bus terminal. For shopping purposes, its near of Westfield and Shepard Busch malls. The hotel is... More

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NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear Guest, Thank you very much for choosing Novotel London West for your professional visit in London. I am happy to read your opinion about our hotel location close to Hammersmith as being convenient for shopping and business purposes. We appreciate your comments in regards with our bedroom comfort and facilities; however please allow me to apologize for the inconveniences... More

Braintree, United Kingdom
Contributor
12 reviews 12 reviews
6 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed overnight following the brilliant Hans Zimmer concert. Best thing about the hotel is the convenience. It is less than 5 minutes from the Apollo and half an hour to Liverpool St station from nearby Hammersmith tube. Room was comfortable and well equipped. Apart from a bit of trouble with a lift it was a good stay and I would... More

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NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear Simon, Thank you very much for taking the time to feedback your stay at the Novotel London West. It is a pleasure to read about your convenient experience with us and we truly hope you enjoyed the concert! Thank you for your compliments and we look forward to welcome you back in the future. Kind regards, Teodora Voicu Guest... More

Top Contributor
158 reviews 158 reviews
14 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 1 week ago

I had booked tickets to see Kate Bush and I went for the hotel offering as well. This hotel was perfect for any show at the Hammersmith Odeon. The staff were very good, the place was very clean, the room was perfectly adequate and good bathroom and comfortable bed. The bar was great even though expensive as like most hotels... More

Was this review helpful? Yes 1
NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear Guest, Thank you very much for providing us with a feedback following your stay at the Novotel London West. We hope you enjoyed Kate Bush’s concert! We are delighted to read your kind words towards our hotel facilities and customer service. We will be very much looking forward to welcome you back at the Novotel London West. Kind regards,... More

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Additional Information about Novotel London West

Address: One Shortlands | Hammersmith International Centre, London W68DR, England
Phone Number:
Location: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel London West 4*
Number of rooms: 630
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Also Known As:
Novotel London West Hotel London
Accor London West
London Novotel
Novotel London West England

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