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All 1,073 London hotels

Novotel London West

4.0 of 5 Hotel   |   One Shortlands | Hammersmith International Centre, London W6 8DR, England (Docklands / Canary Wharf / Isle of Dogs)
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Ranked #482 of 1,073 hotels in London
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A recent review
3 of 5 stars reviewed 4 days ago
Karen B Suffolk, United Kingdom
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1,776 people have reviewed this hotel

Traveler rating
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582
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (152)
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English first
Suffolk, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

We stayed here for 3 x nights in July, the hotel is very convenient for both buses and the underground, a few minutes walk from both. The lobby and bar area are both attractive, and we found reception check in, etc quick and friendly. Our main 'gripe' with this hotel is the quality of the rooms, unfortunately they really let... More

Was this review helpful? Yes 1
NovotelLondonWest, Reception Manager at Novotel London West, responded to this review

Dear Guest, Thank you for taking time to provide feedback on your stay with us at Novotel London West. I am delighted to hear your positive words for your staff and for the breakfast you enjoyed, I will be sure to pass this on to them. Regarding your comments of the room; as in our personal correspondence, I can only... More

Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago NEW via mobile

Hotel was a little far away from the centre of London. Rooms were clean but the Hotel is very tired. Staff were pleasant. Location was a bit far away from the tourist sites. Walls paper thin and a lot of noise when guests come in late at night.

Was this review helpful? Yes 1
NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review

Dear Denise, Thank you for taking the time to review your stay at the Novotel London West. I am delighted to read that our staff assisted you during your stay with us. I would like to confirm that our location is 5 minutes’ walk from Hammersmith Station that offers different tube lines and buses going all over London. In regards... More

Harrogate, United Kingdom
Senior Contributor
31 reviews 31 reviews
17 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed at this hotel for two nights, 8-10 August 2014 with husband and daughter. Great location for a sightseeing trip. 10 minute walk from Hammersmith Underground and the bus station is just around the corner. Located in a nice area with local bars and restaurants in the vicinity. Modern hotel with friendly staff. We were allocated room 4088 on the... More

Was this review helpful? Yes 2
NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review

Dear Guest, Thank you very much for providing us with a feedback following your family stay at the Novotel London West. I am delighted to read that you found our location very convenient. In fact, Hammersmith offers four different tube lines and a bus station that allows our guests to discover all the beautiful attractions of London. Thank you again... More

Blackburn
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our first stay at a Novotel Hotel. Upon arrival, I was mightily impressed by the grandeur of the reception. Bedroom and bathroom are both very clean and our stay which was over a course of three days was one of great comfort. The highlight of each day was the scrumptious English breakfast; something I would anticipate with much... More

Was this review helpful? Yes 1
NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review

Dear Guest, Thank you very much for your feedback regarding your stay at the Novotel London West. I am delighted to read the helpfulness of our Reception team and your appreciation of all our facilities. I will also personally ensure to forward your kind words to our Housekeeping team. Our English breakfast offers a wide range of hot and cold... More

Christchurch, New Zealand
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I was a solo traveller. The staff made me feel at home and I was there 9 days. They quickly knew my name and if I had any questions about places to go etc they were ready and willing to show me maps and print them out. The room was large and we'll maintained. I would go back there anytime.... More

Review collected in partnership with Novotel Hotels

Was this review helpful? Yes 1
NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review

Dear Guest, Thank you very much for your feedback regarding your stay at the Novotel London West. It is with pleasure that we received your compliments and I truly hope that you enjoyed discovering all beautiful places that London has to offer due to our location. I will ensure for your kind words to be forwarded to all the staff... More

Cambridge, UK
Top Contributor
80 reviews 80 reviews
50 hotel reviews
28 helpful votes 28 helpful votes
1 of 5 stars Reviewed 1 week ago

I think I can understand why this place has lower rates than some of the other hotels in the area: they try to rip you off in the restaurant instead! I booked this hotel for a business trip, as was surprised at the rate, as it was good for a short notice booking. I have used this hotel before, but... More

Was this review helpful? Yes 2
NovotelLondonWest, Restaurant Manager at Novotel London West, responded to this review

Dear Mrs Pilsworth, Firstly I would like to thank you for choosing the Novotel London West for your stay; I am truly sorry that the experience you had in our Hotel did not live up to the standards that both you and myself would expect. At Novotel, we strive to provide a superior service experience for every guest and your... More

Royston, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed for a Saturday night in August this year. We chose it for location, and the fact that it was a good price for a weekend room that was only booked about a week before (£132, inc breakfast was quite a lot less than some of the other main chains were charging for rooms for that same night). Hotel... More

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NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review

Dear Dicki, Thank you very much for providing us with a feedback following your stay at the Novotel London West. I am delighted to read your appreciation of our location and that you enjoyed all the facilities included in our Executive bedroom. On a future stay, please feel free to request a bedroom with a city view as we will... More

London, United Kingdom
Senior Contributor
30 reviews 30 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here as we were also using the business centre for a number of meetings to be held. The room was clean and comfortable with all of the expected necessities and the hotel is located close to Hammersmith underground station. The selection on offer for both breakfast and lunch was both extensive and delicious with an array of choices... More

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NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review

Dear Jim, Thank you for choosing the Novotel London West for you accommodation and meetings venue in London. Our Restaurant Manager and his team are very pleased to read your comments in regards to your experience at both Lunch and Dinner. We strive to provide all our guests with a great stay and I am delighted that your experience lived... More

Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Booked this hotel last minute, so got a better deal, there was my husband and 2 children. I'll start off with the reception staff, on arrival they had no record of our booking so had to spend 10 minutes trying to prove we'd made one through emails on my partners phone, the receptionist made me feel like I was trying... More

Was this review helpful? Yes 1
NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review

Dear Guest, Thank you very for your detailed feedback after staying at the Novotel London West. Your comments regarding your check in experience are disappointing and our Reception Manager would like to look into this matter further. As Tripadvisor.com is anonymous, she would greatly appreciate if you could contact her directly on H0737-FO4@ACCOR.COM so she can address the concerns you... More

Dublin, Ireland
Top Contributor
81 reviews 81 reviews
19 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed 2 weeks ago

As you can see from my pictures the shower head was at one end of the bath tub and the screen was at the other, I have never ever seen this before, I was baffled, the staff on reception were nice, the breakfast was good, location 5 mins walk from the tube station which was good, I would ask for... More

Was this review helpful? Yes 1
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Additional Information about Novotel London West

Address: One Shortlands | Hammersmith International Centre, London W6 8DR, England
Phone Number:
Location: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel London West 4*
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Travelocity, Agoda, ACCOR, Orbitz, Tingo, Priceline, Otel, TripOnline SA and BookingOdigeoWL so you can book your Novotel London West reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Novotel London West Hotel London
Accor London West
London Novotel
Novotel London West England

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#27 Green Hotel in London #289 Luxury Hotel in London #334 Family Hotel in London
Hotel Class
Official Description (provided by the hotel)
Ideally located for easy access to all of London’s key business districts as well as historical, cultural and social attractions, Novotel London West is also conveniently close to Heathrow airport and has excellent road and rail links to the rest of the United Kingdom.This large, modern hotel offers guests a selection of different dining options as well as an extensive fitness centre, secure on-site parking, business services and meetings and events facilities. ... more   less 
Number of rooms
630

Questions & Answers

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1 question
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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