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Novotel London West

4.0 of 5 Hotel   |   One Shortlands | Hammersmith International Centre, London W6 8DR, England (Docklands / Canary Wharf / Isle of Dogs)
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Ranked #470 of 1,054 Hotels in London
GreenLeadersBronze level
A recent review
4 of 5 stars reviewed yesterday
Steve W Apalachicola, Florida
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1,831 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Apalachicola, Florida
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

Room was adequate, pleasant, and comfortable although the bed was little firm for soft Americans. For the price I was surprised that (other than a second bathrobe being delivered in minutes) there was lack of response to correct issues with internet upgrade connection; wireless was slow. Someone was promised to come to the room and never appeared and there was... More

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Belfast, United Kingdom
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 days ago NEW

I stayed here for work recently. I arrived to find computers systems were down and so there was a long queue at the check in, but no one was telling us what was going on. Instead we just waited & waited & waited! Communication goes a long way. The room was basic, nothing more than I imagine you'd get at... More

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Senior Contributor
24 reviews 24 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

This was first trip abroad and I didn't know quite what to expect. The hotel was not luxurious but the bed was comfortable, the tub long enough to lay in (I'm 5'6") and there was a Nespresso machine in the room. I prefer Nespresso to Keurig or coffee maker. There was also tea bags and a water kettle. It was... More

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NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review

Dear Jamy, Thank you very much for reviewing your stay at the Novotel London West. We are delighted to read your appreciation of our hotel and the facilities included in our Executive Bedroom. I have noted your comment in regards to the TV Guide and I would like to thank you for raising that feedback. It is also a pleasure... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Clean hotel, bad food, cheap pillows, good mattress, nice staff, good for business trip, absolutely not for vacation, underground and bus station very near, but no taxi stand, a bit of walking to get to main road to get taxis

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NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review

Dear Nadia, Thank you for providing us with a feedback after staying at the Novotel London West. I am sorry to read that you did not enjoy your stay entirely with us. In fact, we often receive positive feedbacks about our facilities and food outlets. I sincerely hope that we will have another opportunity to welcome you back in order... More

Christchurch, United Kingdom
1 review
5 of 5 stars Reviewed 4 days ago NEW

My wife and I spent two nights here and we were very impressed. For such a big hotel the service was excellent. Every member of staff were professional in their approach and nothing was too much trouble. The only down side - Occasionally the service at the bar could be a little slow. We would definitely stay here again.

Review collected in partnership with Accorhotels.com

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NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review

Dear Peter, Thank you very much for taking the time to review your stay at the Novotel London West. It is a pleasure to read how impressed you were by our hotel and the professional service you received from our team. Our Bar offers a wide range of drinks including cocktails that need a detailed preparation. However, please rest assured... More

London, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago NEW

Do not ever sleep in room 9051 except if you want to be woken up in the middle of the night by a sound equivalent to an helicopter landing on the roof above. When I called reception I was told it was due to the air conditioning machine above my room. So Novotel obviously know about the problem but they... More

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NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review

Dear Fabienne, Thank you very much for reviewing your stay at the Novotel London West. I am sorry to hear that you did not enjoy your stay with us and please accept my apologies. Please rest assured that appropriates measures have been taken to prevent any occurrence and I hope that you will give us the opportunity to rectify the... More

Southampton, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

Two adults for one night Saturday to Sunday while going to the Kate Bush concert, like many others. Also booked through getaroom.com. Much cheaper than booking direct with hotel or other outlets online. Wasn't sure if it was a scam and was concerned there'd be no booking when we arrived or we'd get allocated the worst room in the hotel.... More

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worcestershire
Senior Contributor
42 reviews 42 reviews
24 hotel reviews
45 helpful votes 45 helpful votes
1 of 5 stars Reviewed 1 week ago

Our one night stay for the Kate Bush Concert was not so good. We stayed on September 9th. Check in could not find our reservation. Not only could she not find our reservation, she could not enter the details correctly. Even though we had a voucher with the name clearly spelt and the reservation number on it. Ask her to... More

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Southwold, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed for 1 night when going to Kate Bush concert at Eventim Apollo. Perfect location, 5 minutes from venue & places to eat in Hammersmith. Parking underneath Hotel, comfortable room,good breakfast & a friendly bar on return from concert. Can't fault it.

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NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review

Dear Karen, Thank you very much for taking the time to feedback your stay at the Novotel London West. I hope that you enjoyed the concert at the Apollo! It is true that our location steps away from the venue and we are delighted to read your appreciation of our hotel. We hope to welcome you back in the near... More

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Additional Information about Novotel London West

Address: One Shortlands | Hammersmith International Centre, London W6 8DR, England
Phone Number:
Location: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel London West 4*
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Also Known As:
Novotel London West Hotel London
Accor London West
London Novotel
Novotel London West England

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