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All 1,073 London hotels

Novotel London West

4.0 of 5 Hotel   |   One Shortlands | Hammersmith International Centre, London W6 8DR, England (Docklands / Canary Wharf / Isle of Dogs)
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69%
Ranked #472 of 1,073 hotels in London
GreenLeadersBronze level
A recent review
4 of 5 stars reviewed 2 days ago
Vincent C Hong Kong, China
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1,799 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (148)
Date | Rating
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English first
Hong Kong, China
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Location very near to hammersmith station.standard novotel room n free wifi(weak) if need strong connection need to pay around 10pound per 24hrs.room might be noisy or not will depend of which side the room facing..those facing the main highway is extremly noisy which is the even number room so try to ask for odd number room which face inside all... More

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Singapore, Singapore
Top Contributor
145 reviews 145 reviews
140 hotel reviews
82 helpful votes 82 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This reasonably-priced hotel is in a very convenient location close to a metro station and shops. Rooms are basic but clean and basic while meeting facilities are also available, making it a good choice for business.

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1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Pros: 1. Location. Tube stations are nearby. 2. Service. The receptionists are friendly and helpful. 3. The size of room is great when comparing to other Novotel and Ibis hotel in London that I have stayed before. 4. My parents love the view of their room (8th floor). However, I dont like the view of my room (3rd floor), because... More

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
Paignton, United Kingdom
Senior Contributor
35 reviews 35 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I was booked into this hotel by my workplace as it was the venue for my course. It is only a couple of minutes walk from Hammersmith Tube station - with all of the shops and amenities you could want and expect. The entrance to the hotel is a little tricky to find - up a slope or stair and... More

Was this review helpful? Yes 1
Detroit, Michigan
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here June 21-23 2014. It was the start to a 2 week vacation and tour with Cosmos. Novotels were my favorite during our adventure. This hotel had a good location, very short walk to the Hammersmith tube station. The breakfasts were solid, even for picky American eaters. Our room was clean. Staff was friendly. They let us check... More

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NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review

Dear Guest, Thank you very much for taking the time to review your stay at the Novotel London West. I am delighted to read our hotel was your favourite place to stay during your journey and that you enjoyed all our facilities. I will ensure for your kind words to be forwarded to the staff and we hope to welcome... More

Auckland, New Zealand
Top Contributor
50 reviews 50 reviews
12 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed 1 week ago

1. Location-wise good 2. Buffet breakfast good 3. Currently lying in a bed which has a pit in one side, awful, now I've got back pain. 4. Poor sound insulation, woken up at 9pm by cleaners & again at 4am by next room alarm clock. 5. Shower leaks water everywhere over the floor because no seal between glass door &... More

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NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review

Dear Guest, Thank you for taking the time to review your stay at the Novotel London West. I am sorry to read that your experience did not live up to your expectations. Please accept our sincere apologies for any inconveniences encountered. Should you wish to give us the opportunity to welcoming you back, please feel free to contact me and... More

Porto, Portugal
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

The worst hotel i have ever been! First of all they force me to pay the room i have already payed on line and when they noticed the mistake they never apologize and they last 2 days to do the refund! Very arrogant! The rooms dont have anything special and the service is horrible. Finally you have upstairs to leave... More

Was this review helpful? Yes 1
NovotelLondonWest, Reception Manager at Novotel London West, responded to this review

Dear Guest, Thank you for taking time to provide your feedback on your stay at Novotel London West. As your comment is anonymous would you kindly contact me directly on H0737-FO4@ACCOR.COM so I can look into the matter. Kind Regards, Kerry Talbot Reception Manager Novotel London West More

Tel Aviv
Contributor
13 reviews 13 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed one night as our tour departed from the hotel early the next morning. All the staff we met were extremely helpful and friendly, despite receiving unclear information about phone charges on checking out. The breakfast we ordered for our room was excellent. However, for the price we paid (room only) we expected more than the basic facilities we... More

Was this review helpful? Yes
NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review

Dear Guest, Thank you for taking the time to review your stay at the Novotel London West. I am glad to read that all the staff was extremely helpful and friendly; and also your appreciation of our in-room breakfast. However, please accept my apologies for any misunderstanding regarding phone charges. For any inconvenience, a 24/7 phone line is available to... More

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Additional Information about Novotel London West

Address: One Shortlands | Hammersmith International Centre, London W6 8DR, England
Phone Number:
Location: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel London West 4*
Reservation Options:
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Also Known As:
Novotel London West Hotel London
Accor London West
London Novotel
Novotel London West England

240 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#26 Green Hotel in London #285 Luxury Hotel in London #325 Family Hotel in London
Hotel Class
Official Description (provided by the hotel)
Ideally located for easy access to all of London’s key business districts as well as historical, cultural and social attractions, Novotel London West is also conveniently close to Heathrow airport and has excellent road and rail links to the rest of the United Kingdom.This large, modern hotel offers guests a selection of different dining options as well as an extensive fitness centre, secure on-site parking, business services and meetings and events facilities. ... more   less 
Number of rooms
630

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