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Novotel London West

#508 of 1,060 Hotels in London
GreenLeadersBronze level
One Shortlands | Hammersmith International Centre, London W68DR, England
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What travelers say:
Very good
(21)
Room service
(6)
Breakfast buffet
(6)
Novotel London West
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Novotel London West
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2,133 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Sheffield
Top Contributor
61 reviews 61 reviews
22 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Warm welcome at reception from Gemma, with useful information on where to go before my event at the Apollo. I was sent a text to check in before I arrived which I didn't do, but waited only a little while to complete the process - apparently it is quicker if you do check in prior to arriving. Nicely decorated and... More 

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Cambridge, United Kingdom
Contributor
11 reviews 11 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I only stayed one night as I was going to an event at a nearby venue. This hotel was only 10 mins away from it, so very useful. I have stayed here before and I received the same warm welcome and pleasantness from all staff. Check in was quick and I appreciated the receptionist booking me in early, after saying... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Senior Contributor
21 reviews 21 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

With heloful staff, particularly at Reception, and being well equipped: the Novotel's a solid business/conference hotel. The breakfast was good value, though the bill in the Artisan restaurant can mount up if you're not careful!

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NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review

Dear Guest, Thank you very much for reviewing your stay at the Novotel London West. We would like to express our appreciation towards your kind comments about our staff and I am glad that the conference facilities were convenient to your needs. Our Artisan A La Carte is a rosette awarded restaurant for its quality and I am sorry if... More 

Amsterdam, The Netherlands
1 review
2 of 5 stars Reviewed 1 week ago

The hotel is okay. Food is nice. Ceilings are low. The only problem is the cab service. For a minibus (7 persons) they charged 55 pounds for a single trip to the centre of town!! Unfortunately we just arrived and we didn't know that a normal black cab is much cheaper (about 15 pounds per 4 persons). We complained about... More 

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NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear Guest, Thank you very much for taking the time to provide us with a feedback. We appreciate your comments about our hotel. I was however disappointed to hear that your experience did not fully meet your expectations. Please accept my apologies if the price for the taxi was not communicated to you when booking your journey. I would like... More 

1 review
1 of 5 stars Reviewed 1 week ago via mobile

The hotel looks very old from the outside. When I arrived I was welcomed by a queue that was 35 minutes long, not acceptable. When given my room, I entered thinking okay yeah this looks like the Novotel's I have stayed in throughout Europe, until I tested things. 2 out of the 3 available plug sockets in the room did... More 

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NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear Jeni, Thank you very much for reviewing Novotel London West. I would like to express my sincerest apologies for the inconveniences encountered and please allow me to assure you that this are not the standards we pride ourselves on. Your comments have been raised within our departments and appropriate measures will be taken in order to address your concerns.... More 

Wellington, null, United Kingdom
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed a couple of times now on business and have been impressed by clean rooms, good service and lovely food. I was especially impressed by the choice and quality of the buffet menu. Highly recommended.

Was this review helpful? Yes 1
NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear David, We would like to thank you very much for your positive review. It has been a pleasure to read your appreciation about our bedrooms and I am glad our hotel it is convenient for your business purposes. Our Chefs would also like to express their gratitude towards your comments about the quality and choice they offer at the... More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here for 2 nights with my family on a short London trip. It's ideal.The staff are really nice and very helpful. The Breakfast was really good with a wide selection to choose from. The rooms were clean,comfortable and spacious. I would definitely stay again and recommend it to anyone. The transport links with the bus,rail and tube from... More 

Was this review helpful? Yes 2
NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear Dave, We very much appreciate you took the time to provide us with a valuable feedback. I would like to confirm that your kind words toward our staff have been shared within our teams and I am sure this feedback will serve as an encouragement. It has been a great pleasure to read your appreciation about our Breakfast and... More 

london
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

This hotel has excellent customer service. Location fabulous near underground station. Lovely bar, reception area. Very good rooms, ask for a quiet one if you have a problem with noise - staff will help. I repeatedly stay at this hotel, and noticed general cleanliness of the room, decor, and quality of towels need updating. Car park is very expensive. Having... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review

Dear Guest, All the team from the Novotel London West would like to thank you very much such a positive feedback towards our customer service. I was delighted to read your comments about our clean bedrooms and we will be looking forward to welcome you back in the future. Best regards, Audrey Sablery Guest Relations Manager Novotel London West More 

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