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Novotel London West

#477 of 1,054 Hotels in London
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One Shortlands | Hammersmith International Centre, London W68DR, England
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UK SUMMER SALE
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1 room 1 guest
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2,354 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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    (2354)
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    (596)
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Birmingham
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

My husband and I stayed here as we were seeing a band at Shepherds Bush Empire. I booked it through ebookers and got a great deal, 40% off normal room rate. As it was so cheap my expectations were low. However we were pleasantly surprised. Lovely hotel, plush reception and bar area, good sized clean room with all amenities. There... More 

Was this review helpful? Yes
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

Everything was fantastic. Stayed at the start of a cosmos tour. Found its location prefect staff nice. The baggage hold was the best as we had to leave a bag behind. Will stay here on any future trips to uk

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Sydney, Australia
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed yesterday NEW

I booked this hotel for one night as the B&B I wanted nearby was not available until the following night. Easy transport from Heathrow, an easy move around the corner to the B&B next day, and a reliable brand. As an Accor club member I was hoping for a good deal, but sadly not until I booked a non-refundable internet... More 

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London, United Kingdom
Level Contributor
51 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The hotel provided excellent service, food and bar. Room very spacious and comfortable. Found it a bit difficult to locate the when arriving at Hammersmith tube station, but other than that this is an excellent hotel. Recommended,

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Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed for 2 nights, two adults and two children whilst visiting London. Room was sufficient size, breakfast was excellent and staff friendly and efficient. Would recommend to stay again. Location is ideal for the Westfield shopping centre. Other central locations are within 30 minutes via tube station 10 minutes away.

Was this review helpful? Yes 1
Birmingham UK
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Not proud to say but after a very unhappy visit to a London Travelodge I'd avoided economy hotel chains and looked for deals elsewhere. However, we needed to go to London and wanted to stay for three days as a family and, in the end, I decided to give the Novotel a try due to an excellent price including breakfast... More 

Was this review helpful? Yes 1
2 reviews
4 of 5 stars Reviewed 1 week ago

The staff was very helpful regarding the bus routs information to and from surrounding areas and downtown routs and maps. Excellent breakfast & dinner buffet and menus which really made my day. Pool and gym facilities and free wifi were excellent features. Definitely recommend this hotel which is convinently located near to airport.

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Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 1 week ago

Rather disappointed with this hotel. Lots of things wrong with the room: air conditioning, kettle, light - all not working. Room set up with a pulled out sofa bed for two extra, which we hadn't requested. And okay, that was all fixed, but an apology would have been nice... Same goes for the service in one of the restaurants. Staff... More 

Was this review helpful? Yes
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

stayed in hotel for 2 nights, with a friend and 2 children! wow! fab hotel, reception lovely, room lovely, staff lovely, nothing was any trouble! breakfast also lovely! my daughter and her friend thought it was the best thing ever!! would defo stay again!

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NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review

Dear loopylinds, We are delighted to learn that you had a fantastic time with us and that the team did everything possible to make your stay most enjoyable. Thank you for your lovely comments about our rooms and breakfast buffet. We all look forward to welcoming you back soon. Best Regards, Dagmara Sobulska Guest Relations Manager More 

South Korea
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

3 overnights stay with family, rooms 9046 and 9047. Got free upgrade upon arrival to executive rooms. Friendly and helpful multi-lingual staff, very nice lounge, rooms supply all you need. Good free WiFi too. Very close to underground Hammersmith and bus station (5 minutes walk) gets you to all directions you might need. Perfect for holidays and / or business.

Was this review helpful? Yes
NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review

Dear Dennie45, Thank you for sharing your review of Novotel London West Hotel. I am delighted to hear that you enjoyed staying in our Executive rooms and that you took advantage of our bar lounge area. Thank you for highlighting our team’s friendliness, internet connection and Hotel Location. I hope that we will have the opportunity of welcoming you back... More 

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