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Novotel London West

4.0 of 5 Hotel   |   One Shortlands | Hammersmith International Centre, London W68DR, England (Docklands / Canary Wharf / Isle of Dogs)
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Ranked #475 of 1,055 Hotels in London
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A recent review
5 of 5 stars reviewed 2 days ago
Paul H Sheffield, United Kingdom
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1,849 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Sheffield, United Kingdom
Senior Contributor
44 reviews 44 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

we booked some months ago to stay near to the Apollo Hammersmith (Kate Bush) . We booked a superior room. If you book more than 30 days in advance you make substantial savings. We found a very warm welcome, lovely modern bedroom with coffee machine, Bose hi fi and a very contemporary bathroom. There was also complimentary, tea, coffee and... More

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San Antonio
Contributor
17 reviews 17 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Our room was probably clean,but the carpet looked so dirty , I figured it wasn't. Their tubs are so tall you have to be very careful not to slip when getting out. The staff was pleasant and no complaints there. If carpets were replaced I would recommend this hotel.

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Sheffield, United Kingdom
Top Contributor
74 reviews 74 reviews
18 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We stayed at this hotel as part of a package which included going to the Kate Bush Concert which was at the nearby Hammersmith Eventim Apollo. Underground Car parking was easy, accessible and secure, oh and expensive (£1.50 per hour hotel rate). The check in was quick and a friendly welcome although it took three attempts for the receptionist to... More

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NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review

Dear Stephen, Thank you very much for taking the time to review your stay at the Novotel London West. We hope you enjoyed Kate Bush’s concert! I am sorry if your check-in experience was longer than expected and please accepts our apologies. However, it is a pleasure to receive your detailed feedback and your appreciation of our beds. On a... More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW via mobile

Great friendly, efficient staff, big room for London (we had a standard twin), comfortable bed and think it was pretty recently refurbished. Quite-ish, good glazing and we were next to the flyover. Pay TV overpriced and limited but truely amazing breakfast. Best I've had in any hotel. Actual hand prepped fruit, not out of a tin and lovely sausages. Breakfast... More

Was this review helpful? Yes 1
NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review

Dear Guest, Thank you very much for reviewing your experience at the Novotel London West. I am delighted to read your appreciation of our comfortable twin bedrooms and the service provided by all our team. Our Restaurant team including the Chefs are truly pleased to read such nice words towards your breakfast experience and they would like to personally thank... More

Senior Contributor
40 reviews 40 reviews
32 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Our room was located right at a corner, accessible only after a long walk. But we were too exhausted to change rooms as the time taken at reception is longer than most hotels. And when it is finally our turn, they could not find our booking in the system although we have got printed evidence. After more waits and discussion,... More

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NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review

Dear Julia, Thank you very for providing us with a feedback after staying at the Novotel London West. I am sorry to read that you check-in experience took longer than expected. There are different reasons that could explain why it took sometimes to find your booking but please accept our sincere apologies for the inconvenience. It is a pleasure to... More

Westhill, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Beautifully presented, modern hotel. Very easy access to the tube giving fast, easy access to the city centre. Stayed here as attending gig at nearby Apollo. Food at hotel very good although also LOTS of eateries in the surrounding area. Standard room was HUGE although I was staying alone there would be more than ample space for 2 - 4... More

Was this review helpful? Yes 1
NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review

Dear Iain, Thank you very much for taking the time to review your stay at the Novotel London West. It is a pleasure to read that our location was very convenient to your needs when visiting all beautiful areas of London but mainly attending Kate Bush’s concert. Your comfort is very important to us and I am delighted that the... More

Manchester, United Kingdom
Top Contributor
78 reviews 78 reviews
16 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Stayed here as near to apollo as attended kb show. Wasnt overly impressed with reception staff at checkin. Didnt direct me to lifts. Room fine apart from connector tap to shower head coming loose so water spraying i i had to try and.tighten. also ordered contintental breakfast room service no teabags given good job i hadnt used ones ready in... More

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NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review

Dear Guest, Thank you for your feedback following your stay at the Novotel London West. I am sorry if we did not fully meet your expectations and hopefully you second experience will prove to you our commitment to our guests. We look forward to welcome you back when attending the last Kate Bush’s show at the Apollo. Kind regards, Audrey... More

Redditch, United Kingdom
Contributor
19 reviews 19 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago

Picked it as the only hotel close for the Apollo Eventim with a car park, not a lot else. The public areas are nice but the rooms are tired, whoever gave it 4 stars perhaps never left the lobby. Several issues. 1. Yes the car park price is no secret £1.50 an hour for residents, even so I was surprised... More

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NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review

Dear Rob and Ann, Thank you for taking the time to feedback your stay at the Novotel London West. I am sorry to read that your bedroom did not live up to your expectations as we strive to provide our guest with a comfortable and enjoyable experience. However, I am pleased to read your appreciation of our public areas. I... More

1 review
3 of 5 stars Reviewed 1 week ago via mobile

stayed in an executive room Novotel London West in Hammersmith on the 20th of September. I don't know if this email address is correct for the purpose but I would like to say how disappointed I was with our stay. The room was dirty, I found used dental floss by the bed, there were cobwebs on the ceiling and the... More

Was this review helpful? Yes
NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review

Dear Paul, Thank you for taking the time to review your stay at the Novotel London West. Once again, please accept our apologies if your stay did not live up to your expectations and as per our exchanged emails, should you give us the opportunity to welcome you back, please do contact us directly. Kind regards, Audrey Sablery Guest Relations... More

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Additional Information about Novotel London West

Address: One Shortlands | Hammersmith International Centre, London W68DR, England
Phone Number:
Location: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel London West 4*
Number of rooms: 630
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Also Known As:
Novotel London West Hotel London
Accor London West
London Novotel
Novotel London West England

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