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Novotel London West

4.0 of 5 One Shortlands | Hammersmith International Centre, London W68DR, England
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Novotel London West
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Novotel London West
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2,038 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Surrey
Senior Contributor
46 reviews 46 reviews
19 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed yesterday NEW

Our tour group stayed two nights at the hotel and then an additional evening before our flight back to Canada at the end of our tour. Very nice rooms. Wifi worked very well. The breakfast was fantastic. It had it all from the typical English breakfast items to cereals, pastries, smoked fish, cheeses. Great way to fuel up for the... More 

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Liverpool
Top Contributor
196 reviews 196 reviews
53 hotel reviews
111 helpful votes 111 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

I had to stay here for 2 nights for a conference.....I hope never to again! Rooms are tiny and pretty awful. I've never seen so much moulded plastic in one place! It really does feel like a large prison. The food was indescribably bad....I gave up on eating and we went out on our second night as so many of... More 

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NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review

Dear Guest, Thank you for providing our hotel with a feedback. Our hotel offers different bedroom categories to fulfil all guests’ expectations and I am sorry if this was not your case. We also receive many positive feedbacks towards the Food and Beverage department for their dedication to all our restaurants including holding conferences lunches and dinners. Furthermore, our Chefs... More 

Edinburgh, United Kingdom
Top Contributor
157 reviews 157 reviews
95 hotel reviews
103 helpful votes 103 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Quick check-in helped by Club Accor's new online pre-registration. Big room for London. Good amenities and plenty of them in an exec room with a Nespresso maker, Bose ipod dock. Less good: aircon didn't seem to work very well. At the end of the corridor the wifi reception was poor (I used my own USB dongle instead). But a decent... More 

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yorkshire
Top Contributor
54 reviews 54 reviews
15 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed 3 nights for a long week end in London and our family joined us for 1 night. Upon arrival on Friday after a long and tiring journey we were made most welcomed by the reception staff, I do not know his name but he was Spanish and worked evenings.It was so helpful than our various enquiries were answered,... More 

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NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review

Dear Guest, Thank you very much for providing us with your feedback following your stay at the Novotel London West. It is a great pleasure to read about the welcome you received from Diego, one of our Receptionists. Please rest ensured that you comment has been forwarded to him and he was delighted to read your review. We strive to... More 

uk
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My daughter and I stayed here when we went up to London for Olympia at Christmas. Very welcoming staff. Hotel clean, easy to find and not too far from Olympia (with walking distance). Breakfast buffet style and perfectly adequate. Would happily stay there again.

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NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear Faith, Thank you very much for reviewing Novotel London West after your stay. I am delighted to read your appreciation about our welcoming staff and our location being convenient for the Olympia Exhibition Centre. We very much value your comments in regards with the cleanliness of the hotel and we are pleased to hear our Full English breakfast has... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

Me and my Partner visited a few weeks before Christmas for my birthday and was very excited upon arrival as the pictures looked really lovely, but when we arrived we were very disappointed at the quality of our room as it looked nothing like on the website! I felt like I was staying in a b+b. The room was tiny... More 

Was this review helpful? Yes
NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear Jessie, Thank you very much for providing us with a feedback after your stay at Novotel London West. Please accept my apologies if we did not fully meet your expectations and we have left you with a disappointing impression. I would like to confirm that the pictures advertised in Social Media and websites are recent and I am very... More 

Contributor
13 reviews 13 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here for two nights, 2 adults and 3 children. The sofa beds are comfortable and good size. The breakfast was great, the parking could be a little cheaper but we had found cheaper parking on a side road. £1.50 an hour for residents for two days would cost us nearly £60 which is a lot.

Was this review helpful? Yes
NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review

Dear Sara, Thank you very much for sharing your comments after staying at the Novotel London West. We surely hope you enjoyed your time with your family at our hotel. All sofa bed mattresses have recently been replaced and it is a pleasure to read how comfortable it was for your kids. We will ensure to pass on your positive... More 

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Additional Information about Novotel London West

Address: One Shortlands | Hammersmith International Centre, London W68DR, England
Phone Number:
Location: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel London West 4*
Number of rooms: 630
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Also Known As:
Novotel London West Hotel London
Accor London West
London Novotel
Novotel London West England
Hotel Style:
#33 Green Hotel in London
#291 Luxury Hotel in London
#323 Family Hotel in London

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