We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 1,054 London hotels

Novotel London West

4.0 of 5 Hotel   |   One Shortlands | Hammersmith International Centre, London W6 8DR, England (Docklands / Canary Wharf / Isle of Dogs)
Hotel website
Hotel deals
Hotel amenities
Special Offer
ADVANCE SAVER - 30% OFF
Save Saved
You added Novotel London West to your Saves list
Novotel London West
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 10 more sites!
69%
Ranked #472 of 1,054 Hotels in London
GreenLeadersBronze level
A recent review
3 of 5 stars reviewed yesterday
Jamy V
Write a Review

1,827 reviews from our community

Traveler rating
    370
    839
    404
    144
    70
See reviews for
595
381
156
461
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (161)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Senior Contributor
23 reviews 23 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed yesterday NEW

This was first trip abroad and I didn't know quite what to expect. The hotel was not luxurious but the bed was comfortable, the tub long enough to lay in (I'm 5'6") and there was a Nespresso machine in the room. I prefer Nespresso to Keurig or coffee maker. There was also tea bags and a water kettle. It was... More

Was this review helpful? Yes
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 of 5 stars Reviewed yesterday NEW

Clean hotel, bad food, cheap pillows, good mattress, nice staff, good for business trip, absolutely not for vacation, underground and bus station very near, but no taxi stand, a bit of walking to get to main road to get taxis

Was this review helpful? Yes
Christchurch, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

My wife and I spent two nights here and we were very impressed. For such a big hotel the service was excellent. Every member of staff were professional in their approach and nothing was too much trouble. The only down side - Occasionally the service at the bar could be a little slow. We would definitely stay here again.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
London, United Kingdom
1 review
1 of 5 stars Reviewed 4 days ago NEW

Do not ever sleep in room 9051 except if you want to be woken up in the middle of the night by a sound equivalent to an helicopter landing on the roof above. When I called reception I was told it was due to the air conditioning machine above my room. So Novotel obviously know about the problem but they... More

Was this review helpful? Yes
NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review

Dear Fabienne, Thank you very much for reviewing your stay at the Novotel London West. I am sorry to hear that you did not enjoy your stay with us and please accept my apologies. Please rest assured that appropriates measures have been taken to prevent any occurrence and I hope that you will give us the opportunity to rectify the... More

worcestershire
Senior Contributor
42 reviews 42 reviews
24 hotel reviews
45 helpful votes 45 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Our one night stay for the Kate Bush Concert was not so good. We stayed on September 9th. Check in could not find our reservation. Not only could she not find our reservation, she could not enter the details correctly. Even though we had a voucher with the name clearly spelt and the reservation number on it. Ask her to... More

Was this review helpful? Yes
Southwold, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Stayed for 1 night when going to Kate Bush concert at Eventim Apollo. Perfect location, 5 minutes from venue & places to eat in Hammersmith. Parking underneath Hotel, comfortable room,good breakfast & a friendly bar on return from concert. Can't fault it.

Was this review helpful? Yes
NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review

Dear Karen, Thank you very much for taking the time to feedback your stay at the Novotel London West. I hope that you enjoyed the concert at the Apollo! It is true that our location steps away from the venue and we are delighted to read your appreciation of our hotel. We hope to welcome you back in the near... More

Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

If I'm happy with a hotel, I tend to go back. This is why I make sure I stay there every time I'm ending my trip before flying back to Sydney. The rooms are immaculate, the staff are welcoming, friendly and no issue is a problem for them. The restaurant and bar are outstanding. The hotel is very close to... More

Was this review helpful? Yes
NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review

Dear Phil, Thank you very much for providing us with an outstanding feedback after staying at the Novotel London West. It is a pleasure to read that you always make sure to stop by our hotel before flying back home and we are delighted to read your appreciation of all our facilities. We look forward to welcome you back for... More

Toronto, Canada
Top Contributor
62 reviews 62 reviews
49 hotel reviews
96 helpful votes 96 helpful votes
4 of 5 stars Reviewed 1 week ago

This a clean, comfortable (if a bit generic) hotel. The rooms are spare in terms of decor but the bed was comfortable. We stayed here because it was within walking distance to the Apollo Theatre. The service is very efficient.

Was this review helpful? Yes
NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review

Dear Guest, Thank you very much for reviewing your stay at the Novotel London West. It is a pleasure to receive your compliments towards our hotel and staff and we hope you enjoyed your time at the Apollo. We look forward to welcome you back at the Novotel London West for either a business or a leisure trip to London.... More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Less than a full block from one of the two Hammersmith tube stops ... and not much further from the other, this was an extremely convenient hotel for our family. It was a convenient tube ride from Heathrow and only six or eight stops (or less) from most sightseeing destinations we were interested in. The room was clean and pretty... More

Was this review helpful? Yes 1
NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review

Dear Beverly, Thank you for taking the time to review your stay at the Novotel London West. Our location is in fact very advantageous close to Hammersmith tube and bus stations and I am glad to read that you were able to visit all the beautiful sites that London has to offer. We very much look forward to welcome you... More

Ryde, United Kingdom
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our first stay at a Novotel, and we found it to be a slick operation, where quality counts for something. The reason for our stay was to see Kate Bush, at the Eventim Apollo, which is literally 5 minutes walk away. Check in was easy, and we found our room had a king sized bed, topped with a... More

Was this review helpful? Yes
NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review

Dear Adam, Thank you very much for providing us with your detailed feedback after staying at the Novotel London West. I truly hope that you enjoyed Kate Bush’s concert! I am delighted to read your appreciation of our bedroom facilities and in particular our comfortable mattresses. It is also a pleasure to read your appreciation of the food you had... More

Owners: What's your side of the story?
If you own or manage Novotel London West, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Novotel London West? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Novotel London West

Address: One Shortlands | Hammersmith International Centre, London W6 8DR, England
Phone Number:
Location: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel London West 4*
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Booking.com, Expedia, ACCOR, Orbitz, Hotels.com, Tingo, Venere, Otel, Priceline, Agoda, TripOnline SA and Odigeo so you can book your Novotel London West reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Novotel London West Hotel London
Accor London West
London Novotel
Novotel London West England

265 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (228)
Viewed
Dining (12)
Viewed
Hotel & grounds (32)
Viewed
Bathroom (34)
Viewed
Room/suite (68)
Viewed
View from room (11)
Viewed
Other (71)

Management photos: Courtesy of the property manager

Viewed
All management photos (38)
Viewed
Room/suite (6)
Viewed
Dining (4)
Viewed
Hotel & grounds (4)
Viewed
Other (24)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in
any neighborhood
in London with
any amenities