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Novotel London West

4.0 of 5 One Shortlands | Hammersmith International Centre, London W68DR, England
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Novotel London West
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Novotel London West
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2,032 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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yorkshire
Top Contributor
54 reviews 54 reviews
15 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed 3 nights for a long week end in London and our family joined us for 1 night. Upon arrival on Friday after a long and tiring journey we were made most welcomed by the reception staff, I do not know his name but he was Spanish and worked evenings.It was so helpful than our various enquiries were answered,... More 

Was this review helpful? Yes
NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review

Dear Guest, Thank you very much for providing us with your feedback following your stay at the Novotel London West. It is a great pleasure to read about the welcome you received from Diego, one of our Receptionists. Please rest ensured that you comment has been forwarded to him and he was delighted to read your review. We strive to... More 

uk
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My daughter and I stayed here when we went up to London for Olympia at Christmas. Very welcoming staff. Hotel clean, easy to find and not too far from Olympia (with walking distance). Breakfast buffet style and perfectly adequate. Would happily stay there again.

Was this review helpful? Yes
NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear Faith, Thank you very much for reviewing Novotel London West after your stay. I am delighted to read your appreciation about our welcoming staff and our location being convenient for the Olympia Exhibition Centre. We very much value your comments in regards with the cleanliness of the hotel and we are pleased to hear our Full English breakfast has... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Me and my Partner visited a few weeks before Christmas for my birthday and was very excited upon arrival as the pictures looked really lovely, but when we arrived we were very disappointed at the quality of our room as it looked nothing like on the website! I felt like I was staying in a b+b. The room was tiny... More 

Was this review helpful? Yes
NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear Jessie, Thank you very much for providing us with a feedback after your stay at Novotel London West. Please accept my apologies if we did not fully meet your expectations and we have left you with a disappointing impression. I would like to confirm that the pictures advertised in Social Media and websites are recent and I am very... More 

Contributor
13 reviews 13 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here for two nights, 2 adults and 3 children. The sofa beds are comfortable and good size. The breakfast was great, the parking could be a little cheaper but we had found cheaper parking on a side road. £1.50 an hour for residents for two days would cost us nearly £60 which is a lot.

Was this review helpful? Yes
NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review

Dear Sara, Thank you very much for sharing your comments after staying at the Novotel London West. We surely hope you enjoyed your time with your family at our hotel. All sofa bed mattresses have recently been replaced and it is a pleasure to read how comfortable it was for your kids. We will ensure to pass on your positive... More 

Mumbai (Bombay), India
Senior Contributor
47 reviews 47 reviews
33 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Have stayed here on numerous visits to London. It is an ideal loaction as it is centrally placed near the tube and bus station. The hotel has large rooms that offer the comforts for a good boutique hotel. The capacino machine in the room makes for a great cuppa in the mornings or after a night out to one of... More 

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NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review

Dear Guest, Thank you very much for reviewing your stay at the Novotel London West. We are delighted to read how convenient was our hotel to your needs. I am also glad to read your enjoyment of our facilities such as the Coffee machine that was in your bedroom. We are looking forward to welcome you back on a future... More 

Newcastle upon Tyne, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed at the Novotel for on night just after Christmas 2014. I was attending a party that was being held in one of the hotel's suites and a week before, I decided to book a room to avoid transport problems. Considering I booked the room at last minute, I still think the price was very reasonable. I am a... More 

Was this review helpful? Yes 2
North Las Vegas, Nevada
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

The hotel is nice. its is next to a lot of restaurants and pubs and close to the tube. it is cheaper to order room service then to go to the restaurant directly. There was no happy hour pricing in the hotel. The view was awful.

Review collected in partnership with Novotel Hotels

Was this review helpful? Yes
NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review

Dear Guest, Thank you very much for taking the time to provide us with a feedback. We appreciate your comments about the Novotel London West; however I was sorry to hear the view from your bedroom did not meet your expectations. Please feel free to contact us should you give us the opportunity to welcome you back as we will... More 

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Additional Information about Novotel London West

Address: One Shortlands | Hammersmith International Centre, London W68DR, England
Phone Number:
Location: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel London West 4*
Number of rooms: 630
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Also Known As:
Novotel London West Hotel London
Accor London West
London Novotel
Novotel London West England
Hotel Style:
#33 Green Hotel in London
#290 Luxury Hotel in London
#322 Family Hotel in London

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