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Novotel London West

#498 of 1,050 Hotels in London
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One Shortlands | Hammersmith International Centre, London W68DR, England
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Novotel London West
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Novotel London West
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2,185 reviews from our community

Traveler rating
    453
    997
    475
    177
    83
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (203)
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Newmarket, United Kingdom
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

Just got back from a 1 night stay at this hotel. It was absolutely fantastic, the hotel was a 4/5 minute walk away from Hammersmith tube station which is very central. As soon as I got to reception I was greeted by a lovely gentleman who was very quick at checking me and telling me how to get to my... More 

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Dunedin, New Zealand
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I stayed at Novotel on 1/4/15 with Cosmos group. I stayed the two previous night on my own twinshare. On the morning of 1/4 I went in to have breakfast as I had already prepaid bed & breakfast with Cosmos. I was greeted by a curt waitress with dark hair and an accent who tried to charge me again for... More 

Was this review helpful? Yes 1
Espoo, Finland
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We stayed here for 3 nights early May. The location was central - a few minutes walk from the Hammersmith tube station. The room was great in every aspect and staff was helpful. There is a luggage storage room and we were able to leave our bags free of charge before picking them up. We were really happy about our... More 

Was this review helpful? Yes
NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear Guest, Thank you very much for reviewing your stay at the Novotel London West. It has been a pleasure to read how enjoyable your experience was at our hotel and how helpful our staff is. We look forward to welcoming you back for another nice stay at the Novotel London West. Teodora Voicu Guest Relations Officer Novotel London West More 

Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Room quality, cleaning, facilities are all excellent. Just 5 minutes from the Hammersmith underground station. The breakfast supplied all that was needed for a good start of the day. The only negative thing I could say about the hotel is that the Internet access was really crappy. Strong signal strength, but the capacity/speed was so bad that the only thing... More 

Was this review helpful? Yes
NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear Eirik, Thank you for rewarding our hotel with your review. We very much appreciate your kind words and please accept our apologies if our WiFi did not live up to your expectations. Please rest assured that your comment has been raised with our I.T. engineer. We hope to have the opportunity to welcoming you back in the near future.... More 

Nokomis, Florida
Top Contributor
66 reviews 66 reviews
15 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Modern style , good food, carpet Needs replacing through out. Very weird showers. They have a 1/4 glass door at water end, no curtain. Impossible to not get floor soaking. Stayed at another Novatel, same type of shower! Good location, one block to the tube station . Hotel is in decent area, lots of local pubs within walking distance. Lousy... More 

Was this review helpful? Yes 1
NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear Horrasio, Thank you for reviewing your recent stay at the Novotel London West. Novotel is a standardised brand from Accor which is why showers are Novotel is all equal and please accept our apologies for any inconvenience this may have caused. We are delighted to read your appreciation of our location and should you encounter another issue with our... More 

Glasgow, United Kingdom
1 review
1 of 5 stars Reviewed 1 week ago NEW

The internet is awful and the service is poor. Absolutely awful service for the price you pay to stay in one of these rooms. They talk down to you when you request or ask about something. For example, every time I've stayed here, I've requested a late check out and they always say "Should have asked earlier" when I have... More 

Was this review helpful? Yes
NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear Leanne, Thank you for taking the time to review your stay at the Novotel London West. I am truly surprised to read your feedback towards our staff as we receive many positive feedbacks on a daily basis for their helpfulness and friendliness. Please accept our sincere apologies for the inconvenience caused as your comment does not reflect the values... More 

Travelers are raving about these London hotels

Llantilio Crossenny, United Kingdom
Top Contributor
85 reviews 85 reviews
30 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I regularly stay in hotels and was very I pressed by this one. It is very modern, centrally located and above anything else, the staff are very friendly and courteous. When I arrived at reception I was greeted by Gemma a Spanish lady and she set the tone for what were two very good days at this hotel. The staff... More 

Was this review helpful? Yes
NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear Steve, We are truly delighted to read such a positive feedback about our team at the Novotel London West. It is always a pleasure to receive good comments and I would like to confirm that your kind words are very much appreciated and shared with all our staff, especially with our lovely Gemma. We are always striving to deliver... More 

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