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Novotel London West

#490 of 1,052 Hotels in London
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One Shortlands | Hammersmith International Centre, London W68DR, England
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Best prices for: 1 room 1 guest
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Novotel London West
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2,257 Reviews from our TripAdvisor Community

Traveler rating
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    1,027
    487
    182
    86
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705
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Chorley, United Kingdom
Senior Contributor
37 reviews 37 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Just got back from a two night stay at this hotel which started badly when we checked in at around 5.30pm Friday after a horrendous car journey. The room hadn't been serviced at all and the beds were unmade and there was rubbish overflowing in the bins. We were given a free drink at the bar whilst another room was... More 

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Birmingham, United Kingdom
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This is a hotel on a large scale. You have to just roll with it: In the lifts were guides to how long you should allow for breakfast at the weekend when they were full!. The bar and restaurant areas lack character and daylight. The view from my room onto the Hammersmith fly over hardly counts as one of London's... More 

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Irvine, California
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago NEW

I am absolutely disgusted with the treatment we have received at this hotel. My husband is staying on a business trip and I arranged for a gift from our children to be placed in his room as he has been away so long for his birthday and father`s day. The gift was handed into reception on Sunday June 21st and... More 

Was this review helpful? Yes 4
Plymouth, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 1 week ago NEW via mobile

Hotel was fine for business with good wifi and clean air conditioned rooms. Pretty much what you expect from a hotel. I agree with earlier reviews on eating. You can get a breakfast much cheaper locally and dine overlooking the Thames rather than in a restaurant with no natural light for 25% less. We ate at Weatherspoons for breakfast for... More 

Was this review helpful? Yes 1
Edinburgh, United Kingdom
Top Contributor
152 reviews 152 reviews
88 hotel reviews
153 helpful votes 153 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here for trade fair at Olympia. Overall it was fine for my needs and was an easy 10 minutes walk to Olympia. It is also very convenient for restaurants/bars at Hammersmith and the tube too. (Picadilly line direct to Heathrow, also District Line and Hammersmith and City line serving most of central London.) The hotel is a little... More 

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Northern Ireland
Contributor
12 reviews 12 reviews
4 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed over on Saturday 20 June for awards dinner. Hotel staff were fantastic and so helpful. Service was excellent even though this was a very big hotel and very busy that night. Rooms were clean and roomy with comfortable beds. I was on 4th floor and was quiet with no street noise. I would recommend this hotel and will definitely... More 

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Newcastle upon Tyne, United Kingdom
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed for 2 nights on a work trip. Good modern hotel in an area of London I don't normally stay in. Excellent public areas, lovely bar area to sit and work in. Good selection of food and drinks. Breakfast very good. Room clean and basic but had everything needed with good linen, towels. Free wifi which worked well. Very good... More 

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NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear Guest, Thank you very much for providing us with a feedback after staying at the Novotel London West. I was delighted to read such a positive feedback and we truly appreciate your kind words towards our hotel. It has been a pleasure to hear that we exceeded your expectations and our hotel has been a convenient place for your... More 

Contributor
19 reviews 19 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Arrived and was checked in and given an executive room on the top floor which was lovely spacious and very modern. The event was well hosted and the food was great too and breakfast in the morning Was great too. Well worth the stay and a visit again

Was this review helpful? Yes
NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear Guest, We very much appreciate your positive comments regarding your experience at the Novotel London West. I was delighted to read your appreciation towards our comfortable and enjoyable Executive bedrooms. Our Events Department would like to personally thank you for your compliments about the event that was hosted and we are glad you enjoyed the food selection offered. We... More 

Tel Aviv, Israel
Top Contributor
68 reviews 68 reviews
17 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 1 week ago

I spent 1 night in the hotel and Novotel was a clean,friendly,equipped (safe,iron, ...) hotel. No pool but does have a small nice fitness room. Breakfast was great and generous only had a super long queue (Novotel managers you can find a much better process for breakfast queue...). Overall had a good stay,only location is not so good and we... More 

Was this review helpful? Yes 1
NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear Guest, Thank you very much for sharing your experience at the Novotel London West. It has been a pleasure to read your appreciation about the amenities we provide in our bedrooms and our fitness facilities. I am glad to hear that you enjoyed our Full English Breakfast and please rest assured that I have passed your comments to our... More 

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