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Novotel London West

4.0 of 5 Hotel   |   One Shortlands | Hammersmith International Centre, London W6 8DR, England (Docklands / Canary Wharf / Isle of Dogs)
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Ranked #477 of 1,073 hotels in London
GreenLeadersBronze level
A recent review
5 of 5 stars reviewed 2 days ago
Glenn Y Brisbane, Australia
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1,796 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (155)
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English first
Brisbane, Australia
Top Contributor
64 reviews 64 reviews
19 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I stayed here for 4 nights and I enjoyed my stay, The check in staff were friendly and thorough as they let me check in early because I had arrived in London very early in the morning. My room was tidy and clean had a good size bathroom, My bed was comfortable. The buffet breakfast was included and had a... More

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Senior Reviewer
8 reviews 8 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Great rooms, clean and full of all the essentials, including hairdyers (plural), iron and ironing board, TV and music system that allows you to plug in an MP3 player, fridge and safe. Staff were all very friendly and helpful - nothing was too much trouble! Breakfast was delicious and plentiful too!

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Senior Contributor
44 reviews 44 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

We stayed at the novotel in Hammersmith, London as part of a hospitality package with Kate Bush tickets. I always thought that novotel's were basic hotels, but this one had excellent spacious lobby area, and very well stocked restaurants. We ate at the grill, and had a very nice meal for under £70 for two. The staff were very friendly,... More

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Senior Contributor
41 reviews 41 reviews
41 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

A large Novotel. Check in was efficient and fast. The room was large and nicely furnished, quiet, and all equipment functioned well. Free in room wi-fi. The hotel is located next to both the Hammersmith bus terminal, and Hammersmith tube station, so perfect for connections to Heathrow airport or central London. Plenty of shops and restaurants in the vicinity. The... More

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Hong Kong, China
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

I am forced to stay in this hotel for work. It has progressively become worse and worse since my 20 odd visits in the last 2 years. Just to name a few items that need lots of attention, staff are very unfriendly, showers alternate pressure / temperature to extremely hot to cold, sink stinks like sewerage, bed linen is old... More

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2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed in this hotel for 3 nights as part of our Cosmos grand european holiday last July 2014. Reception area was nice. Floor corrigidors looked old and need of renovation. Same with the room although our room is clean its looks old and needs a bit of refurbishment. Breakfast is pretty good wth lots of variety/options. One of the... More

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NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review

Dear Guest, Thank you for providing us with a feedback after staying at the Novotel London West on a Cosmos Tour. I can confirm that we are on a daily basis refurbishing our bedrooms and I am sorry if this part of your stay did not live up to your expectations. I am however delighted to read your appreciation of... More

Senior Contributor
23 reviews 23 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

Lication is great....walking distance from supermarket,shops,restaurants,and bus station/tube...however the room was old..the carpet dirty and thin..the air inside was so dry...if I open the window its too noisy with the traffics and all other city noises..TV also old and it takes a few seconds for each channel changes..check out was slow..long queue with only 2 staff on the desk..breakfast was... More

Was this review helpful? Yes 1
NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review

Dear Guest, Thank you for taking the time to review your stay at the Novotel London West. I am delighted to read your appreciation of our location in the heart of Hammersmith. Please accept our apologies if your bedroom did not live up to your expectations and feel free on a future stay to request a quieter bedroom facing the... More

Glasgow, United Kingdom
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here with the girlfriend mid may 2014. Perfectly placed for the Hammersmith Apollo. Also, near underground which is handy. Generally the hotel was good, friendly staff, clean and tidy etc. Room was fairly well equipped too! Would come back again.

Was this review helpful? Yes 1
NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review

Dear Guest, Thank you very much for reviewing your stay with your girlfriend at the Novotel London West. I hope you enjoyed the event you attended at the Apollo just a few minutes’ walk from our hotel and thank you again for your feedback. We are looking forward to welcome you back in the future for another gateway in London.... More

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Additional Information about Novotel London West

Address: One Shortlands | Hammersmith International Centre, London W6 8DR, England
Phone Number:
Location: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel London West 4*
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Also Known As:
Novotel London West Hotel London
Accor London West
London Novotel
Novotel London West England

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Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#27 Green Hotel in London #290 Luxury Hotel in London #335 Family Hotel in London
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Official Description (provided by the hotel)
Ideally located for easy access to all of London’s key business districts as well as historical, cultural and social attractions, Novotel London West is also conveniently close to Heathrow airport and has excellent road and rail links to the rest of the United Kingdom.This large, modern hotel offers guests a selection of different dining options as well as an extensive fitness centre, secure on-site parking, business services and meetings and events facilities. ... more   less 
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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