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All 1,069 London hotels

Novotel London West

4.0 of 5 Hotel   |   One Shortlands | Hammersmith International Centre, London W6 8DR, England (Docklands / Canary Wharf / Isle of Dogs)
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Ranked #450 of 1,069 hotels in London
A recent review
4 of 5 stars reviewed 1 week ago
Anna R Toronto, Canada
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Royal Wootton Bassett, United Kingdom
1 review
2 of 5 stars Reviewed 2 days ago NEW via mobile

The hotel has been recently decorated, so it has a great modern feel. Rooms are clean tidy and functional. Food tastly, with good choices, breakfast is well worth a go. So that's the good bits, check in waited for 20 mins, with only 2 employees on the desk! Tried to validate a parking ticket with customer services to be told... More

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Toronto, Canada
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Wifi signal is very spotty. Beds are thin and hard. But worst of all the walls are paper thin and could hear my neighbours talking and when someone closes a room door, the entire walls shakes. Soundproofing is non existent as well when someone is outside as I could hear the chambermaids talk outside in the hallway. Had to sleep... More

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Moscow, Russia
19 reviews 19 reviews
19 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel is huge as lots of other Novotels in the world, having about 100 rooms on each floor. I spent 4 nights in a twin room, being on business in London. The choice was done based on the office location, just around the corner of the building. The Tube is 3 min walking (5 stations from the very city)... More

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Senior Contributor
26 reviews 26 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here for 5 nights and the first thing that surprised me was to be in England and not to be served by one English person whilst on our stay. I nothing against any nationality but expected to be greated by an English person with a proper accent. We paid for the breakfast on line when we booked in... More

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Senior Contributor
42 reviews 42 reviews
15 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed for five nights whilst playing Hammersmith Apollo....the only good thing to say is that it is convenient..... Air con didn't work; kettle blew TV up; no newspapers delivered; lifts take an eternity and speak to you constantly; food terrible............ Telephones not answered except for the wonderful Audrey on Giest Services.

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NovotelLondonWest, Rooms Division Manager at Novotel London West, responded to this review

Dear Guest, Thank you for taking the time to review your stay at the Novotel London West and for your kind words towards Audrey, our Guest Relations Manager. After contacting you personally, I can confirm that your comments have been dealt with to your satisfaction. Should you require any further assistance, please feel free to contact our team. Kind regards,... More

Birmingham England
Top Contributor
93 reviews 93 reviews
92 hotel reviews
96 helpful votes 96 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We arrived just after 2pm. Check in was painfully slow 20 odd minutes and all I wanted was a cup of tea! I booked direct online with the Novotel. I had the email with reference number and luckily my bank statement to show the money had already been taken. The guy said maybe I had spelt my name wrong or... More

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NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review

Dear Kim, Thank you very much for reviewing your stay at the Novotel London West. As per Trip Advisor’s privacy rules, I cannot access your details in order to investigate your check-in experience further. However, I would like to apologise if did not meet your expectations. I understand that you enjoyed all our facilities following your detailed feedback and I... More

Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I recently spent 4 nights at the Novotel London West. While it is not a luxury hotel I found the rooms clean and comfortable. It was my first trip to London and I thought the location was perfect. The Hammersmith station is just a block away which made traveling very easy and convenient. The buffet breakfast was also very good... More

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NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review

Dear Guest, Thank you for providing us with feedback following your stay at Novotel London West. We are absolutely thrilled to hear you enjoyed your bedroom, the facilities of the hotel and our location. Your comments in regards to our Breakfast Buffet have been passed on to our Food and Beverage Director as well as our Head Chef who were... More

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Additional Information about Novotel London West

Also Known As:
Novotel London West Hotel London
Novotel London West Hotel
Accor London West
Novotel London
London Novotel
Novotel London West England
Address: One Shortlands | Hammersmith International Centre, London W6 8DR, England
Phone Number:
Location: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#266 Luxury Hotel in London
#310 Family Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel London West 4*
Official Description (provided by the hotel):
Ideally located for easy access to all of London’s key business districts as well as historical, cultural and social attractions, Novotel London West is also conveniently close to Heathrow airport and has excellent road and rail links to the rest of the United Kingdom.This large, modern hotel offers guests a selection of different dining options as well as an extensive fitness centre, secure on-site parking, business services and meetings and events facilities. ... more   less 
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