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Novotel London West

#477 of 1,053 Hotels in London
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One Shortlands | Hammersmith International Centre, London W68DR, England
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1 room 1 guest
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2,349 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (220)
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    (2349)
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    (596)
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All months
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed for 2 nights, two adults and two children whilst visiting London. Room was sufficient size, breakfast was excellent and staff friendly and efficient. Would recommend to stay again. Location is ideal for the Westfield shopping centre. Other central locations are within 30 minutes via tube station 10 minutes away.

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Birmingham UK
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Not proud to say but after a very unhappy visit to a London Travelodge I'd avoided economy hotel chains and looked for deals elsewhere. However, we needed to go to London and wanted to stay for three days as a family and, in the end, I decided to give the Novotel a try due to an excellent price including breakfast... More 

Was this review helpful? Yes 1
2 reviews
4 of 5 stars Reviewed 5 days ago NEW

The staff was very helpful regarding the bus routs information to and from surrounding areas and downtown routs and maps. Excellent breakfast & dinner buffet and menus which really made my day. Pool and gym facilities and free wifi were excellent features. Definitely recommend this hotel which is convinently located near to airport.

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Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Rather disappointed with this hotel. Lots of things wrong with the room: air conditioning, kettle, light - all not working. Room set up with a pulled out sofa bed for two extra, which we hadn't requested. And okay, that was all fixed, but an apology would have been nice... Same goes for the service in one of the restaurants. Staff... More 

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Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

stayed in hotel for 2 nights, with a friend and 2 children! wow! fab hotel, reception lovely, room lovely, staff lovely, nothing was any trouble! breakfast also lovely! my daughter and her friend thought it was the best thing ever!! would defo stay again!

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NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review

Dear loopylinds, We are delighted to learn that you had a fantastic time with us and that the team did everything possible to make your stay most enjoyable. Thank you for your lovely comments about our rooms and breakfast buffet. We all look forward to welcoming you back soon. Best Regards, Dagmara Sobulska Guest Relations Manager More 

South Korea
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

3 overnights stay with family, rooms 9046 and 9047. Got free upgrade upon arrival to executive rooms. Friendly and helpful multi-lingual staff, very nice lounge, rooms supply all you need. Good free WiFi too. Very close to underground Hammersmith and bus station (5 minutes walk) gets you to all directions you might need. Perfect for holidays and / or business.

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NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review

Dear Dennie45, Thank you for sharing your review of Novotel London West Hotel. I am delighted to hear that you enjoyed staying in our Executive rooms and that you took advantage of our bar lounge area. Thank you for highlighting our team’s friendliness, internet connection and Hotel Location. I hope that we will have the opportunity of welcoming you back... More 

London, United Kingdom
Level Contributor
45 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 1 week ago

I often book this hotel for my mum who can understandably find staying in our one bedroomed flat a challenge! I've only booked the premium rooms but they have all been ok, clean, good size, nice bathroom, nothing to get excited about but a good option. The hotel is a bit bizarre if walking in from Hammersmith road as you... More 

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NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review

Dear McPym, Thank you for taking the time to share your hotel experience on Trip Advisor. We are pleased to read that you were happy with our room standards, service and delicious breakfast variety. We very much look forward to welcoming you back when you are next visiting London. Best Regard, Dagmara Sobulska Guest Relations Manager More 

Jakarta, Indonesia
1 review
1 of 5 stars Reviewed 1 week ago

I, my husband and two children (age 10 and 8) stayed at the Novotel London West, London on August 1-9, 2015 (8 nights). We booked the hotel under my name (my membership number: 3081031805346914). We picked Novotel because we used to stay at the hotels under Accor groups and so far we had been satisfied. After what we experienced at... More 

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NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review

Dear Indah I, Thank you for your review on your recent stay with us at The Novotel London West Hotel. I am disappointed to read that you were not satisfied with your stay and our service. Please be assured that we take all our guest feedback to be of utmost importance to us, hence it would be very much appreciated... More 

Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel was right on the Piccadilly Line which took us right into the centre of London. The hotel met all our needs, quiet full service facility and the restaurant had a great variety of quality meal options. The staff are friendly and very helpful.

Was this review helpful? Yes
NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review

Dear Karen N, I am delighted to read that Hotel met all your needs. On behalf of the entire Novotel London West team we would like to take this opportunity to thank you for commenting our hospitality and service. It is a great pleasure to learn that you had the opportunity of exploring our facilities and try quality of meal... More 

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