We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Novotel London West

4.0 of 5 One Shortlands | Hammersmith International Centre, London W68DR, England
Hotel website
Hotel deals
Special Offer
Up to 40% OFF THIS WINTER
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 13 more sites!
GreenLeadersBronze level
Novotel London West
Professional photos View all
Browse nearby
Novotel London West
Write a Review

1,943 reviews from our community

Traveler rating
    392
    894
    429
    155
    73
See reviews for
619
415
165
491
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (181)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (1943)
  • Mar-May only
    (454)
  • Jun-Aug only
    (526)
  • Sep-Nov only
    (573)
  • Dec-Feb only
    (390)
All months
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Nice clean hotel. Great breakfast and plenty of choice for all nationalities. Rooms are basic and clean throughout. Plug points next to the bed, which is a big bonus for myself ( many hotels don't have this facility ). About 300 mtrs from the nearest tube station. Been in nicer places but all in all it was very comfortable. Thank... More

Was this review helpful? Yes
Toronto, Canada
Top Contributor
118 reviews 118 reviews
82 hotel reviews
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I stayed here for a night since my UK colleague had booked into here so I booked a room as well. This is a hotel that seems to be attached to a large meeting and seminar space. I suppose a lot of people who come for meetings stay at the hotel since it is rather large and busy. The location... More

Was this review helpful? Yes
Bath, United Kingdom
Top Contributor
205 reviews 205 reviews
48 hotel reviews
99 helpful votes 99 helpful votes
2 of 5 stars Reviewed 5 days ago NEW via mobile

will I stay at this Novotel, in fact after this recent experience I will insure that the Novotel brand is avoided at all costs. The service is at best poor, my party arrived shortly after one in the afternoon, checking in was an obstacle it took an age for three in the party to be booked in, we were told... More

Was this review helpful? Yes 2
Shoreham-by-Sea, United Kingdom
Senior Contributor
49 reviews 49 reviews
6 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

I stayed here for one night on a business trip. The room I had was excellent in a corporate way, but I guess you know what you are getting? What made my stay more enjoyable was the staff who were all very helpful and welcoming. I left my iPad in the room and it was posted back to me the... More

Was this review helpful? Yes
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 6 days ago NEW

My husband and I decided to spend some time in London before our tour started. We stayed at the Novotel and were pleasantly surprised. From the outside it looked rather plain and unwelcoming but the reception desk certainly made up for this. They were friendly, helpful and would remember us when we would return to the desk. The restaurant service... More

Was this review helpful? Yes
Newquay
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Clean and well run Hotel inc 24 hours of free WIFI with good food available and deals for eating before 1930h plus a brilliant breakfast included, Great location. If you want public Transport you can't do better, next to Hammersmith Station with the number 9 bus running past the front of the Hotel with a 6 minute frequency to Aldwych... More

Was this review helpful? Yes 1
Norwich, United Kingdom
Senior Contributor
30 reviews 30 reviews
28 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I stayed at the Novotel for 4 nights in November for business. The hotel's location is ideal for Hammersmith - 3 mins walk down the road, although there are currently building works going on and the reception is not the easiest to find. My main issue with this hotel was check-in. I queued for at least 10 mins for check-in,... More

Was this review helpful? Yes
uk
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Stayed for two nights on a business trip. Quite a characterless hotel once out of the lobby but everything adequate . Breakfast (both choice of food and the service) excellent, Staff pleasant and efficient, comfortable room and bed. Quick check in and out.

Was this review helpful? Yes
London
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

I had the pleasure of leading a 400 delegate 2 day conference at the Novotel and on site from beginning to end the hotel were major contributors to the success of the conference. We had early access to the meeting rooms so set up was nice and calm (unusual). Communication between staff was regular and all our requests were dealt... More

Was this review helpful? Yes
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Stayed here in connection with a seminar also held in the hotel. The room had several utility defects; air conditioning could not be adjusted had to sleep in +30deg room, the light bulbs in bathroom defect, the sink was blocked, and smell of sewage seeped into room. Asked for discount, and only after long discussion was 10% taken off the... More

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Novotel London West? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Novotel London West

Address: One Shortlands | Hammersmith International Centre, London W68DR, England
Phone Number:
Location: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel London West 4*
Number of rooms: 630
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Despegar.com, Hotels.com, Expedia, HotelTravel.com, Venere, ACCOR, TripOnline SA, EasyToBook, Odigeo, Orbitz, Otel, Agoda, Priceline and Tingo so you can book your Novotel London West reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Novotel London West Hotel London
Accor London West
London Novotel
Novotel London West England

292 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (249)
Viewed
Hotel & grounds (33)
Viewed
View from room (12)
Viewed
Bathroom (36)
Viewed
Room/suite (69)
Viewed
Dining (12)
Viewed
Other (87)

Management photos: Courtesy of the property manager

Viewed
All management photos (44)
Viewed
Room/suite (7)
Viewed
Dining (4)
Viewed
Hotel & grounds (9)
Viewed
Other (24)
Hotels you might also like...
Check In Check Out
Price Your Stay