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London Marriott Hotel Kensington

#291 of 1,052 Hotels in London
Certificate of Excellence
4.0 of 5
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147 Cromwell Road | Kensington, London SW5 0TH, England
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Free WiFi + Late Checkout
London Marriott Hotel Kensington
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Ranked #291 of 1,052 Hotels in London
Certificate of Excellence
A recent review
3 of 5 stars reviewed 3 days ago
Motogo605 Santa Clarita, California
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968 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Santa Clarita, California
Level Contributor
16 reviews
3 of 5 stars Reviewed 3 days ago NEW

I booked our trip through the corporate office as listed on the back of our Marriott's Membership card. We booked 8 family members into 3 rooms - or so we thought. This Marriott does not provide transportation from the airport so we took two cabs (wearing luggage on our laps) to the hotel after our plane landed at Heathrow on... More 

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John L, General Manager at London Marriott Hotel Kensington, responded to this review

Dear Motogo605, Thank you for taking the time to complete a review of the London Marriott Hotel Kensington. I am very sorry to see that you had a few issues with your stay. I understand that you must have been very frustrated by not being able to get an early check-in as you had requested. My Front Office Team do... More 

Level Contributor
3 reviews
5 of 5 stars Reviewed 5 days ago NEW

The concierge team were the best in arranging all our reservations, tours and even setting the SATNAV in our rental car. We were treated very well. The hotel was extremely comfortable, and a great location. The food was fresh and coffee very good.

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Los Angeles, California
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We recently stayed at the Marriott Kensington in mid June. Very pleased overall. I believe we stayed in older building, and although I rated it five stars mainly for location and warmth of the staff at front desk and concierge, it was the smallest Marriott rooms we've ever stayed in. Keep in mind though, European hotel rooms are smaller compared... More 

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5 of 5 stars Reviewed 6 days ago NEW

It was a fantastic experience. the staff were very helpful. Special kudos to the restaurant staff and concierge. We had breakfast every morning from the hotel and have to say the quality was continual and perfect.

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Malvern
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here before. There's alway chill and flavoured jugs of water on arrival and the staff great you warming on arrival. Having got there early we left our bags. Returning later we were allocated a room matching our choice when it was booked on the Marriott web site. The room didn't have any complimentary bottles of water but there... More 

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Chicago, Illinois
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago

A reliable measure of a good hotel is how it performs during the tourist high season. By this measure, Marriott Kensington fails. The front desk seemed outgunned throughout my stay. A simple request for a late checkout resulted in the front desk actually cutting a day off my reservation and then insisting (per Francisco) that I had made the request... More 

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John L, General Manager at London Marriott Hotel Kensington, responded to this review

Dear LikeLuxury35805, Thank you for taking the time and reviewing your previous stay. Please accept my sincere apology about the missunderstanding regarding the late check out which resulted in a change of your departure date. We always try our best to accomodate all requests for late check out, especially for our valued Elite guests. I am glad you got to... More 

Singapore, Singapore
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is located in one of the upscale neighborhoods. It is walkable distance from Gloucester Road Tube station and a variety of Museums including Harrods are in the vicinity. It was convenient but not value for money. I was however told that Marriott Kensington compares better than average London hotel.

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John L, General Manager at London Marriott Hotel Kensington, responded to this review

Dear NaikV, Thank you for taking the time to complete a review of the London Marriott Hotel Kensington. It is great to see that you enjoyed our wonderful location and I hope that you were able to make the most of your time in London. I am sorry to see that you did not find some aspects of your stay... More 

Level Contributor
36 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 1 week ago

Great location, within walking distance to the Gloucester metro, and also South Kensington metro station. Very close to supermarkets, bars and shops. Spacious, modern room made for an over all pleasant weekend stay. Friendly helpful staff also

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Sofia, Bulgaria
Level Contributor
52 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Kensington hotel is relatively close to the Natural History Museum , Harrods and Hyde Park. The location is very convenient , close to the subway. I was in a family room , which is quite large. The staff were very polite.

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Richmond, Vermont
Level Contributor
73 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I have stayed at the London Marriott Kensington several times, and find it convenient to everything in the Kensington neighborhood. It is a short walk to Earl's Court tube station, and it is easy to travel to/from Heathrow via the tube at Earl's Court. It is a short walk to Kensington Gardens, a there is also a Sainsbury's grocery store... More 

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John L, General Manager at London Marriott Hotel Kensington, responded to this review

Dear TheTravelingSnows, Thank you for taking the time to complete a review of the London Marriott Hotel Kensington. It is great to see that you enjoy our wonderful location and that you can make the most of your time whilst in London. I will be sure to pass on your comments regarding our corridors to our Engineering team for their... More 

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Staying in South Kensington

Neighborhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
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