We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 1,062 London hotels

Norfolk Plaza Hotel

3.0 of 5 Hotel   |   29/33 Norfolk Square | Paddington, London W2 1RX, England (Bayswater / Notting Hill / Lancaster Gate )
Hotel amenities
Norfolk Plaza Hotel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save Saved
You added Norfolk Plaza Hotel to your Saves list
Ranked #801 of 1,062 Hotels in London
Write a Review

401 reviews from our community

Traveler rating
See reviews for
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
  • Mar-May only
  • Jun-Aug only
  • Sep-Nov only
  • Dec-Feb only
All months
Cardiff, United Kingdom
3 reviews 3 reviews
2 of 5 stars Reviewed yesterday NEW

staff friendly and helpful, main lobby not bad,furniture ripped in need of replacing, our room, 208 dirty pubic hair on bathroom floor, and toilet,i cleaned it off,tiles cracked, bed lumpy , mattress poor pillows poor,carpet needed cleaning, and dusting,to hot fan broken , telly out dated, tea and coffee ok. overall room not good very disappointed,breakfast room dirty paint work... More

Was this review helpful? Yes
Muscat, Oman
20 reviews 20 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

It was the best thing ever is when I was just moved to the hotel from another one, it is a great value for money giving the fact that I have to be able to see the best of all London. It is a steps of the Paddington underground station, Edgware Road and Heathrow express. The staff was fine ,... More

Was this review helpful? Yes
Exeter, United Kingdom
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

This is the 2nd time that I have stayed at this hotel. We chose it mainly for its location as we were getting the train to Paddington and its literally a few minutes around the corner and you are there. The hotel is very dated and if we were planning to spend more time there, it might not have been... More

Was this review helpful? Yes
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

After reading all of the previous negative reviews we were really concerned about the condition of the hotel. It was much worse then we could have ever imagined. Dirty floor, smelly, flat out if shaped pillows. Everything was disgusting. Narrow corridors that you struggled to fit down with your suitcase Staff were friendly enough and that was the only positive... More

Was this review helpful? Yes 1
Hobart, Australia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Located within 2 minutes walk of Paddington Station and the terminus for the Heathrow Express, this is the ideal place to transit or for a brief stay in London. It is a quiet, clean establishment with friendly and helpful staff. The breakfast is cheap and very good value.The area has a great variety of restaurants and cuisines.

Was this review helpful? Yes
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

Front of hotel looks lovely and thats about where it ends. Wifi is belongs to hotel next door, poor reception. Only available in reception. Booked as a couple but our room had twin beds, one broken. Lucky I had packed my own hairdryer because the one supplied in room had melted onto itself. Shower leaks all over bathroom floor and... More

Was this review helpful? Yes 1
Swindon, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed August 25, 2014

Two words here... don't bother. Hotel façade looked nice and reception fairly impressive but corridors dark and dingy, not big enough for two people to pass. The rooms were small for twin rooms and the furniture was worn, broken and dated. The carpet was thread bare in places and there were no nets at the window allowing views of the... More

Was this review helpful? Yes 3
Cumbria, United Kingdom
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 22, 2014

This hotel is awful avoid it, the bedrooms are dirty , in our room the. Wallpaper was pealing off ,the carpet was dirty and thread bear, avoided walking around in bare feet , the beds were disgusting, I would not have allowed by dog to sleep on the dirty yellow blanket , decided. Not to look at the mattress. The... More

Was this review helpful? Yes 1
Gloucester, England
Senior Contributor
49 reviews 49 reviews
37 hotel reviews
57 helpful votes 57 helpful votes
2 of 5 stars Reviewed August 10, 2014

The Norfolk Plaza is in a brilliant location just a few minutes walk away from Paddington Station, overlooking beautiful gardens and only 10 mins walk away from Hyde Park, Oxford Street etc. There are some great pubs, restaurants, shops and fast food outlets right on the doorstep. However . . . the hotel isn't great. The staff were nice and... More

Was this review helpful? Yes 1
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed August 8, 2014

Rooms weren't clean, there were mould in the building, WiFi didn't work... Breakfast was fine and the location was perfect and there were stores and restaurants nearby the hotel. Next time I'd choose some of the other hotels by the square..

Was this review helpful? Yes 1
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Norfolk Plaza Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Norfolk Plaza Hotel

Address: 29/33 Norfolk Square | Paddington, London W2 1RX, England
Location: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate 
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Norfolk Plaza Hotel 3*
Number of rooms: 87
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Booking.com, Priceline, Hotels.com, Travelocity, Venere, Cheap Tickets, TripOnline SA, Odigeo and Tingo so you can book your Norfolk Plaza Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Norfolk Plaza London
Hotel Norfolk Plaza
Norfolk Plaza Hotel London, England

131 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (124)
Bathroom (34)
Room/suite (36)
Hotel & grounds (9)
View from room (2)
Other (43)

Management photos: Courtesy of the property manager

All management photos (8)
Hotel & grounds (3)
Room/suite (3)
Dining (2)
Hotels you might also like...
Check In Check Out
Price Your Stay