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All 1,073 London hotels

Norfolk Plaza Hotel

3.0 of 5 Hotel   |   29/33 Norfolk Square | Paddington, London W2 1RX, England (Bayswater / Notting Hill / Lancaster Gate )
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Norfolk Plaza Hotel
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32%
Ranked #752 of 1,073 hotels in London
A recent review
4 of 5 stars reviewed 4 days ago
Karen G Derby, England, United Kingdom
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457 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
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English first
London
Top Contributor
58 reviews 58 reviews
51 hotel reviews
63 helpful votes 63 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

Was switched from Chysos hotel next door, owned by same people. Receptionist pleasant but carpets dirty, torn, tatty: dark narrow corridors, mouldy tiles and broken panels in bathroom, threadbare carpet in room, broken lights, truly awful and feel sorry for any poor tourist who ends up here. Thumping above on floor late at night complained on phone to reception nothing... More

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Derby, England, United Kingdom
Contributor
18 reviews 18 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Booked this hotel as part of a package then read the reviews! Was dreading it, however we found the location perfect and the hotel excellent for the price we paid. We had booked a twin room and were given a suite over 2 floors with lounge area, tea and coffee facilities (with very generous supplies) fridge, 2 tv's and en... More

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Bradford, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I have recently stayed with a friend at this hotel and it is the worst place I have stayed in. Checked in only for them to originally not be able to find my friends booking. Once this and been dealt with we were checked in and proceeded to a ground floor room which consisted of the following: - Bedding/new curtains... More

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Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have stayed for two nights at this hotel which is very reasonably priced for the area. The check in was courteous and efficient and the room was clean. The furniture was tired but useable all that's needed is a pot of paint. The bed was clean and both my companion and I slept well. The bathroom did what it... More

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Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Worst place I have ever stayed. Staff ignorant and unhelpful. Beds ancient and of dubious cleanliness. Carpets horrendous and certainly not for bare feet. Tea came begrudgingly at "breakfast table" and was luke warm. They wouldn't serve cooked breakfast ten minutes before end of breakfast time, despite it being paid for. There was no cutlery or bowls available. Probably the... More

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 9, 2014

Dirty dirty dirty.unsafe electrics no wifi terrible staff. Paper thin walls and ceilings.felt like a doss house and left us all feeling in need of a good wash. If you have a reservation cancel...never stayed anywhere so awful

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London, Canada
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed June 8, 2014

Stayed here for 1 night in May 2014. The hotel is definitely in need of an upgrade but it was an excellent value for London UK. The free WiFi worked OK but was a bit weak. We barely got a signal in the room. The best part was the breakfast. For about 5 pounds there is a breakfast buffet that... More

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Southwest
Contributor
14 reviews 14 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed June 8, 2014

It is literally 2-5 minutes walk from Paddington main railway station. Alovely little square location with lots of eateries fast and slow all around. There the positives stop. Only one member of staff showed any concern for guests, I will forgive most things if staff are happy to help with any issues...these guys were so apathetic .we queued for 25... More

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Manchester, United Kingdom
Contributor
11 reviews 11 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed June 4, 2014

I stayed at this hotel for one night during November 2013. I chose it as it was on a deal and seemed fairly reasonable for London prices. I was prepared for it to be a tad worn in decor but it was far worse than I expected. The room was small, the bathroom was grubby and it just felt dirty.... More

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Sparks, Nevada
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 28, 2014

While we loved the location, staff, and breakfast, the beds were quite uncomfortable. Other than that, this quaint little hotel has a beautiful park and is within very short walking distance to Paddington station, Hyde Park, and Kensington Gardens. This was the perfect place to stay for us "first timers".

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Additional Information about Norfolk Plaza Hotel

Address: 29/33 Norfolk Square | Paddington, London W2 1RX, England
Location: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate 
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Norfolk Plaza Hotel 3*
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Also Known As:
Norfolk Plaza London
Hotel Norfolk Plaza
Norfolk Plaza Hotel London, England

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Amenities

Bar / Lounge Business Center with Internet Access Room Service Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Centrally Located Hotel housed within an Edwardian-style building. ... more   less 
Number of rooms
87

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