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All 1,065 London hotels

Norfolk Plaza Hotel

3.0 of 5 Hotel   |   29/33 Norfolk Square | Paddington, London W2 1RX, England (Bayswater / Notting Hill / Lancaster Gate )
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Norfolk Plaza Hotel
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Ranked #803 of 1,065 Hotels in London
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412 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Bucharest, Romania
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

In less than 5 minutes walk of the Paddington Underground Station and Paddington railway Station, the Norfolk Plaza Hotel is a nice hotel, with friendly staff, in a beautiful and peaceful area. The Marble Arch and the commercial street Oxford Street are in about 15 minutes walk. Our room was warm, clean, simple and pleasant, even not so big. We... More 

Was this review helpful? Yes
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

What can you say about this hotel? Breakfast is included. It's a typical hotel. The location is pretty good with Paddington Station just a few minutes away. From Paddington Station it's only 15 minutes to Heathrow with the Heathrow Express. The wifi though is terrible. The worst I've ever experienced so if that's important you should pick another hotel.

Was this review helpful? Yes 1
Top Contributor
66 reviews 66 reviews
18 hotel reviews
73 helpful votes 73 helpful votes
1 of 5 stars Reviewed 3 weeks ago

The website for this hotel is rather misleading. Reception is clean and clinical but no sense of welcome, just a functioning hub and the chilling warning, "make sure you lock your door at night"!!! The room is compact but very tired. The heating was on, but making a horrible buzzing sound which was one of the things that disturbed sleep,... More 

Was this review helpful? Yes 1
Sudbury, United Kingdom
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
88 helpful votes 88 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I didn't have monumentally high hopes when I booked, but I had an unexpected business trip landed on me at the last minute and needed to stay somewhere near to either Paddington or Liverpool Street. As a last minute and affordable choice, that meant Paddington was the only viable option. The Norfolk Plaza is well located, literally 2 minutes form... More 

Was this review helpful? Yes 3
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed November 4, 2014

Am I missing something or since when does free wifi at the hotel's website mean that it doesn't work at all? Why did the staff call me a personal chauffeur and making me pay them 20£ for it instead of a regular cab that I asked for? The wifi wasn't even their wifi, they were using the one of the... More 

Was this review helpful? Yes 3
Cardiff, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed October 19, 2014

staff friendly and helpful, main lobby not bad,furniture ripped in need of replacing, our room, 208 dirty pubic hair on bathroom floor, and toilet,i cleaned it off,tiles cracked, bed lumpy , mattress poor pillows poor,carpet needed cleaning, and dusting,to hot fan broken , telly out dated, tea and coffee ok. overall room not good very disappointed,breakfast room dirty paint work... More 

Was this review helpful? Yes 3
Muscat, Oman
Top Contributor
71 reviews 71 reviews
25 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed October 17, 2014

It was the best thing ever is when I was just moved to the hotel from another one, it is a great value for money giving the fact that I have to be able to see the best of all London. It is a steps of the Paddington underground station, Edgware Road and Heathrow express. The staff was fine ,... More 

Was this review helpful? Yes 3
Exeter, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 8, 2014

This is the 2nd time that I have stayed at this hotel. We chose it mainly for its location as we were getting the train to Paddington and its literally a few minutes around the corner and you are there. The hotel is very dated and if we were planning to spend more time there, it might not have been... More 

Was this review helpful? Yes 1
2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed October 5, 2014

After reading all of the previous negative reviews we were really concerned about the condition of the hotel. It was much worse then we could have ever imagined. Dirty floor, smelly, flat out if shaped pillows. Everything was disgusting. Narrow corridors that you struggled to fit down with your suitcase Staff were friendly enough and that was the only positive... More 

Was this review helpful? Yes 4
Hobart, Australia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 1, 2014

Located within 2 minutes walk of Paddington Station and the terminus for the Heathrow Express, this is the ideal place to transit or for a brief stay in London. It is a quiet, clean establishment with friendly and helpful staff. The breakfast is cheap and very good value.The area has a great variety of restaurants and cuisines.

Was this review helpful? Yes 1
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Additional Information about Norfolk Plaza Hotel

Address: 29/33 Norfolk Square | Paddington, London W2 1RX, England
Location: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate 
Price Range (Based on Average Rates): $
Hotel Class:3 star — Norfolk Plaza Hotel 3*
Number of rooms: 87
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Also Known As:
Norfolk Plaza London
Hotel Norfolk Plaza
Norfolk Plaza Hotel London, England

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