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All 1,073 London hotels

Norfolk Plaza Hotel

3.0 of 5 Hotel   |   29/33 Norfolk Square | Paddington, London W2 1RX, England (Bayswater / Notting Hill / Lancaster Gate )
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Norfolk Plaza Hotel
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Ranked #759 of 1,073 hotels in London
A recent review
4 of 5 stars reviewed 2 days ago
brenda c Belfast, United Kingdom
  • Reviews (364)
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
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English first
Melton Mowbray, United Kingdom
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed yesterday NEW

where to start.. wellf firstly the staff had to break into our room because the door wouldnt open and they we had to spend our holiday in a room with no lock with a door that wouldnt even shut because they refused to let us swop rooms A CHILD WAS SLEEPING IN THERE and there wasnt a lock. this was... More

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Belfast, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

As a cleaner in a 4 star B&B with a high standard of cleanliness I was dreading this hotel after reading all the bad reviews. However I was pleasantly surprised. Yes it needs updating but the 2 rooms we had were clean (not as high as my standards) but clean. Once we stripped the bed of the hairy brown blankets... More

Was this review helpful? Yes 1
Top Contributor
58 reviews 58 reviews
51 hotel reviews
63 helpful votes 63 helpful votes
1 of 5 stars Reviewed 1 week ago

Was switched from Chysos hotel next door, owned by same people. Receptionist pleasant but carpets dirty, torn, tatty: dark narrow corridors, mouldy tiles and broken panels in bathroom, threadbare carpet in room, broken lights, truly awful and feel sorry for any poor tourist who ends up here. Thumping above on floor late at night complained on phone to reception nothing... More

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Derby, England, United Kingdom
19 reviews 19 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Booked this hotel as part of a package then read the reviews! Was dreading it, however we found the location perfect and the hotel excellent for the price we paid. We had booked a twin room and were given a suite over 2 floors with lounge area, tea and coffee facilities (with very generous supplies) fridge, 2 tv's and en... More

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Bradford, United Kingdom
5 reviews 5 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I have recently stayed with a friend at this hotel and it is the worst place I have stayed in. Checked in only for them to originally not be able to find my friends booking. Once this and been dealt with we were checked in and proceeded to a ground floor room which consisted of the following: - Bedding/new curtains... More

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Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I have stayed for two nights at this hotel which is very reasonably priced for the area. The check in was courteous and efficient and the room was clean. The furniture was tired but useable all that's needed is a pot of paint. The bed was clean and both my companion and I slept well. The bathroom did what it... More

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Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Worst place I have ever stayed. Staff ignorant and unhelpful. Beds ancient and of dubious cleanliness. Carpets horrendous and certainly not for bare feet. Tea came begrudgingly at "breakfast table" and was luke warm. They wouldn't serve cooked breakfast ten minutes before end of breakfast time, despite it being paid for. There was no cutlery or bowls available. Probably the... More

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 9, 2014

Dirty dirty dirty.unsafe electrics no wifi terrible staff. Paper thin walls and ceilings.felt like a doss house and left us all feeling in need of a good wash. If you have a reservation cancel...never stayed anywhere so awful

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London, Canada
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed June 8, 2014

Stayed here for 1 night in May 2014. The hotel is definitely in need of an upgrade but it was an excellent value for London UK. The free WiFi worked OK but was a bit weak. We barely got a signal in the room. The best part was the breakfast. For about 5 pounds there is a breakfast buffet that... More

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14 reviews 14 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed June 8, 2014

It is literally 2-5 minutes walk from Paddington main railway station. Alovely little square location with lots of eateries fast and slow all around. There the positives stop. Only one member of staff showed any concern for guests, I will forgive most things if staff are happy to help with any issues...these guys were so apathetic .we queued for 25... More

Was this review helpful? Yes 2
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Additional Information about Norfolk Plaza Hotel

Address: 29/33 Norfolk Square | Paddington, London W2 1RX, England
Location: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate 
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Norfolk Plaza Hotel 3*
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Also Known As:
Norfolk Plaza London
Hotel Norfolk Plaza
Norfolk Plaza Hotel London, England

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Hotel & grounds (3)
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Bar / Lounge Business Center with Internet Access Room Service Wheelchair access
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Official Description (provided by the hotel)
Centrally Located Hotel housed within an Edwardian-style building. ... more   less 
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