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All 1,073 London hotels

Norfolk Plaza Hotel

3.0 of 5 Hotel   |   29/33 Norfolk Square | Paddington, London W2 1RX, England (Bayswater / Notting Hill / Lancaster Gate )
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Norfolk Plaza Hotel
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Ranked #790 of 1,073 hotels in London
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  • Reviews (380)
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380 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
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English first
Swindon, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Two words here... don't bother. Hotel façade looked nice and reception fairly impressive but corridors dark and dingy, not big enough for two people to pass. The rooms were small for twin rooms and the furniture was worn, broken and dated. The carpet was thread bare in places and there were no nets at the window allowing views of the... More

Was this review helpful? Yes 1
Cumbria, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

This hotel is awful avoid it, the bedrooms are dirty , in our room the. Wallpaper was pealing off ,the carpet was dirty and thread bear, avoided walking around in bare feet , the beds were disgusting, I would not have allowed by dog to sleep on the dirty yellow blanket , decided. Not to look at the mattress. The... More

Was this review helpful? Yes 1
Gloucester, England
Senior Contributor
49 reviews 49 reviews
37 hotel reviews
56 helpful votes 56 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The Norfolk Plaza is in a brilliant location just a few minutes walk away from Paddington Station, overlooking beautiful gardens and only 10 mins walk away from Hyde Park, Oxford Street etc. There are some great pubs, restaurants, shops and fast food outlets right on the doorstep. However . . . the hotel isn't great. The staff were nice and... More

Was this review helpful? Yes 1
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Rooms weren't clean, there were mould in the building, WiFi didn't work... Breakfast was fine and the location was perfect and there were stores and restaurants nearby the hotel. Next time I'd choose some of the other hotels by the square..

Was this review helpful? Yes 1
Huddersfield, United Kingdom
2 reviews
2 of 5 stars Reviewed 4 weeks ago

We booked a double room for a 3 night stay in July 2014. We eventually found our room on the second floor. On entering we found it was a suite but only twin beds. Back to reception stating we booked a double. After a search on their computer we were given a double on the 1st floor. Opened the door... More

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Scunthorpe, United Kingdom
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Stayed in this "hotel" in July 2014. Absolutely vile. Rooms were dirty, had to swap rooms (at the disgruntlement of the staff) due to dirt and old bedding/curtains. Second room was supposedly a suite, had two levels but basically that just gave two dirty areas to look at. The "pull out bed" consisted of a wooden plank with basic mattress.... More

Was this review helpful? Yes 3
Melton Mowbray, United Kingdom
3 reviews 3 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed July 27, 2014

where to start.. wellf firstly the staff had to break into our room because the door wouldnt open and they we had to spend our holiday in a room with no lock with a door that wouldnt even shut because they refused to let us swop rooms A CHILD WAS SLEEPING IN THERE and there wasnt a lock. this was... More

Was this review helpful? Yes 3
Belfast, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 26, 2014

As a cleaner in a 4 star B&B with a high standard of cleanliness I was dreading this hotel after reading all the bad reviews. However I was pleasantly surprised. Yes it needs updating but the 2 rooms we had were clean (not as high as my standards) but clean. Once we stripped the bed of the hairy brown blankets... More

Was this review helpful? Yes 2
Top Contributor
61 reviews 61 reviews
54 hotel reviews
88 helpful votes 88 helpful votes
1 of 5 stars Reviewed July 20, 2014

Was switched from Chysos hotel next door, owned by same people. Receptionist pleasant but carpets dirty, torn, tatty: dark narrow corridors, mouldy tiles and broken panels in bathroom, threadbare carpet in room, broken lights, truly awful and feel sorry for any poor tourist who ends up here. Thumping above on floor late at night complained on phone to reception nothing... More

Was this review helpful? Yes
Derby, England, United Kingdom
20 reviews 20 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 18, 2014

Booked this hotel as part of a package then read the reviews! Was dreading it, however we found the location perfect and the hotel excellent for the price we paid. We had booked a twin room and were given a suite over 2 floors with lounge area, tea and coffee facilities (with very generous supplies) fridge, 2 tv's and en... More

Was this review helpful? Yes 3
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Additional Information about Norfolk Plaza Hotel

Address: 29/33 Norfolk Square | Paddington, London W2 1RX, England
Location: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate 
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Norfolk Plaza Hotel 3*
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Also Known As:
Norfolk Plaza London
Hotel Norfolk Plaza
Norfolk Plaza Hotel London, England

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Official Description (provided by the hotel)
Centrally Located Hotel housed within an Edwardian-style building. ... more   less 
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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