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Imperial Hotel

3.0 of 5
Russell Square, London WC1 5BB, England
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Imperial Hotel
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Imperial Hotel
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1,329 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Grez-Doiceau, Brabant, Belgium
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Yes, London is expensive, and this hotel is on the cheaper side. And yes, I was well received on arrival. And yes, there was Wi-Fi in my room. But, the room windows were so dirty as to obscure the view on Russel Square. Also shareholders could consider a reduction of their cut to invest in soundproofing the windows? Would it... More 

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Brighton, United Kingdom
Contributor
12 reviews 12 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Location just super, food very good in restaurant, huge portions. Staff very helpful, we had 3 rooms overlooking the back square, lovely and peaceful, best price ever for central location, would definitely stay there again

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Raleigh, North Carolina
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

I stayed here the night before starting a tour. The reception staff was very friendly and attentive. The rooms lacked. The beds were on wheels and moved as soon as you sat down on them, any room near the street was ridiculously loud, all night, but besides that it was sufficient. Good Location.

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ImperialLondonHotels, Guest Relations Manager at Imperial Hotel, responded to this review

Dear Guest, Many thanks for your recent review regarding your stay at the Imperial Hotel. We are pleased that you enjoyed your stay and our central location. Our staff are always glad to hear positive feedback from our guests. Equally, we are sorry to hear that you were not happy with your bed, and we will be passing this on... More 

Vancouver, Canada
Contributor
15 reviews 15 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed in this hotel before a European tour. No hassle, nice hotel to stay in before continuing our vacation. Not luxury, but you get what you need for a nicely located no frills hotel. Near the Piccadilly line that goes staright to the airport and most tourist areas in London.

Was this review helpful? Yes 2
ImperialLondonHotels, Guest Relations Manager at Imperial Hotel, responded to this review

Dear Guest, Many thanks for your recent review following your stay at the Imperial Hotel. We were pleased to note that in general, you enjoyed your stay with us. Our location is often praised by our guests and we are glad you enjoyed the central location too. We look forward to welcoming you back to the Imperial Hotel again. Kind... More 

Melbourne, Australia
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I was at the Imperial Hotel back in May for about a week. I thought that the breakfasts and location was superb. I also thought that the staff were very good at helping guests navigate London! I thought that this hotel was excellent value for money and don't have anything negative to report at all. I was upgraded during my... More 

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Contributor
20 reviews 20 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

what to say about this budget hotel - it's basic but clean - my single room was small but adequate, the bathroom was spotless and the sheets crisply laundered. the briefing on check in was comprehensive. breakfast was a bit motorway services standard but no complaints at this inclusive price. my deal included meals in the next door President hotel... More 

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ImperialLondonHotels, Guest Relations Manager at Imperial Hotel, responded to this review

Dear Guest, Thank you for choosing the Imperial Hotel for your recent visit to London. We were pleased to note that your room was clean and you had no complaints regarding our breakfast. Equally, we apologise if you felt that our carvery food was bland and we have passed your comments to our chef to ensure our standards are maintained... More 

Oslo, Norway
Senior Contributor
38 reviews 38 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

All emloyees in the reseption area look like they don't like guests. The waiters in the breakfast restaurant do what they are told, but they are in the world competition in not smiling. The hotel needs a lot of renovation. We will try to find another hotel next time in London

Was this review helpful? Yes 1
ImperialLondonHotels, Guest Relations Manager at Imperial Hotel, responded to this review

Dear Guest, Thank you for your feedback on your recent stay at the Imperial Hotel. We apologise that you felt that our staff were not attentive and smiling, and have passed your comments on to our team to ensure our standards are maintained at all times. We will be passing your feedback in regards to the hotel décor, to our... More 

2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The location is brilliant, right in the centre of London, really handy for everything. Good service, very polite and helpful staff. The food, breakfast and evening meal was very nice. Some good summer deals will bring me back. Cask beer in the bar would've made my stay perfect.

Was this review helpful? Yes 2
ImperialLondonHotels, Guest Relations Manager at Imperial Hotel, responded to this review

Dear Guest, Many thanks for your recent review on Trip Advisor following your stay at the Imperial Hotel. We are so pleased your enjoyed your stay and found our location brilliant. Our staff are always glad to hear positive feedback from our guests and your feedback regarding your dining experience and breakfast has been forwarded to our chef. We look... More 

Oxenhope, England, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We visited this hotel as part of a theatre break package, we had an enjoyable stay. All of the staff were very helpful. Breakfast each day and one Evening Dinner were included in the cost, Breakfast had all of the usual choices and one could have anything from cereal through to a full cooked breakfast. Dinner could be taken at... More 

Was this review helpful? Yes 2
ImperialLondonHotels, Guest Relations Manager at Imperial Hotel, responded to this review

Dear Guest, Many thanks for your kind comments in your recent review on Trip Advisor regarding your visit at the Imperial Hotel. We are so pleased you enjoyed your stay and you found that our staff were attentive and helpful. Our location is often praised by our guests so we are glad you were able to easily commute to theatres,... More 

Dubai, United Arab Emirates
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

No great choice for breakfast, Everyday the same. Being a vegetarian had a tough time to put up with the smell in breakfast room. Not had this experience anywhere else in Europe. The staff at dining did not understand or could speak English. However centrally located and easily reachable to any place in London. Direct tube to Heathrow. Very close... More 

Was this review helpful? Yes 1
ImperialLondonHotels, Guest Relations Manager at Imperial Hotel, responded to this review

Dear Guest, Many thanks for your recent review following your visit to the Imperial Hotel. Our location is often praised by our guests and we were delighted you were able to walk to one of the many tourist attractions. Equally, we will be passing your comments onto the chef regarding vegetarian options for breakfast. We hope to be able to... More 

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