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Hendon Hall

#310 of 1,052 Hotels in London
Certificate of Excellence
4.0 of 5
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Ashley Lane | Hendon, London NW4 1HF, England
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Hendon Hall
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Ranked #310 of 1,052 Hotels in London
Certificate of Excellence
A recent review
5 of 5 stars reviewed 1 week ago
michelle g Murcia, Spain
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418 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (100)
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  • German first
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  • Portuguese first
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  • Mar-May only
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Murcia, Spain
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Just returned from a three night stay at this lovely hotel. Top marks to the staff especially the courtesy driver who dropped us off at the tube each day and the lady in the bar - very helpful. I went with family to visit london . 20 mins tube and your in the heart. The hotel was very welcoming,the food... More 

Was this review helpful? Yes
Beccy G, Management at Hendon Hall, responded to this review

Thank you for taking the time to fill out your recent review following your recent stay at Hendon Hall. I was delighted to read that you enjoyed your stay with us and found the food and service to be so excellent. We all look forward to welcoming you back and if I can be of any assistance to you in... More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I've stayed here before and it's a very pleasant hotel. Checked in to my room and was as expected, clean and comfortable. I always put the lock on the door in any hotel room, and I did the same here. Sadly there was no chain or restraint, just a flip lock but that wasn't enough to stop another guest entering... More 

Was this review helpful? Yes 1
Beccy G, Management at Hendon Hall, responded to this review

Thank you for taking the time to write your recent review following your recent stay. Naturally I was very disappointed to read your comments as we take the safety and security of our guests very seriously and subsequently we have had all locks checked to ensure that they are working correctly and that it is not possible to override the... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

I booked 2 nights in an executive room for myself and 2 teenage children. On arrival the hotel looks amazing we arrived at 2 and our room wasn't ready (3:00 is check in) so we went to the restaurant for afternoon tea, the scones and cakes were delicious but the sandwiches were a bit stale as if the bread was... More 

Was this review helpful? Yes 1
Beccy G, Management at Hendon Hall, responded to this review

Thank you for taking the time to write your recent review. Naturally I was disappointed to read your comments and wanted to assure you that we have addressed the issue of breakfast raised by yourself and several other Tripadvisor travellers. I would be delighted to discuss this with you directly if you would prefer and would ask that you kindly... More 

Manchester, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed 1 week ago

What a shame that this beautiful historical hotel was ruined by a series of unfortunate events- much like Fawlty Towers, the comedy of errors began as soon as we walked into our room... The toilet was full of sick and poo. Now a simple flush would have fixed this, but never mind, we flushed it and thought this was a... More 

Was this review helpful? Yes 2
Beccy G, Management at Hendon Hall, responded to this review

Thank you for taking the time to write your recent review. Naturally I was very disappointed to read your comments and wanted to assure you that we have addressed each and every comment made. I would be delighted to discuss this with you and would kindly ask that you contact me on bgunn@handpicked.co.uk More 

Suffolk,
Level Contributor
98 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
2 of 5 stars Reviewed 1 week ago

We, a family of 12 including four children under 12, stayed for one night at Hendon Hall and were appalled at the lack of basic hotel functions. I think thwoodan82 has summed up the experience of staying here perfectly in a previous review, but I mustn't be lazy and say ditto so here is our experience: The day we arrived... More 

Was this review helpful? Yes 1
Beccy G, Management at Hendon Hall, responded to this review

Naturally I was very disappointed to read your review and would be delighted to discuss this with you and would kindly ask that you contact me directly on bgunn@handpicked.co.uk. I would like to assure you that we do listen to all comments made and changes have already been made to our breakfast service and we are currently retraining all staff... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

The website shows one thing, but your eyes see another. Overpriced for what looks like once was a fantastic hotel in its time, but not anymore. Rooms aren't very clean, staff are extremely disorganised, they take a minimum of 1 hour to cook anything, they ran out of menus and kept us waiting for another hour. EVERYTHING creaks. Management has... More 

Was this review helpful? Yes 1
Beccy G, Management at Hendon Hall, responded to this review

Naturally I was very disappointed to read your review and wanted to assure you that we do take all comments very seriously and always try to act upon all comments made. I am sorry that your experience at Hendon Hall was not to the standard that we pride ourselves and I would be pleased to discuss this in more detail... More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We booked on last minute.com and paid £84 for bed and breakfast (i really would shop around as we met a group of people who paid as much as £189 for the same size room without breakfast ) for a 1 night stay The staff were really helpful, friendly and accomodating. The hotel has a shuttle bus that will drop... More 

Was this review helpful? Yes 1
Beccy G, Management at Hendon Hall, responded to this review

Thank you for taking the time to write your recent review. I was delighted to read that all the extras that we provide with our compliments such as the shuttle service within the local area make such a difference to your stay.I am sorry though that your stay was marred by the breakfast and wanted to assure you that we... More 

kungsbacka
Level Contributor
73 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Historically really interesting. Small room, small bed, design not the latest, but clean and practical. Breakfast fantastic! Everything is there! Staff not service-minded at all. An ordinary MasterCard was a problem. No straight communication...

Was this review helpful? Yes 1
Beccy G, Management at Hendon Hall, responded to this review

Thank you for taking the time to write your recent review. I was delighted to read that you enjoyed your stay but naturally disappointed to hear that you had a problem with Reception and the use of your Mastercard. I would be pleased to discuss this with you should you wish and would ask that you contact me directly on... More 

London, United Kingdom
Level Contributor
81 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 stars Reviewed 3 weeks ago

How nice to stay at a hotel where the staff are so nice and look after you so well. The place is a bit dated but, actually it kind makes it better, different and more interesting. The squeaky floor boards in the room added to the charm early on, but are a bit annoying first thing in the morning. Liked... More 

Was this review helpful? Yes 2
Beccy G, Management at Hendon Hall, responded to this review

Thank you for taking the time to write your recent review following your stay at Hendon Hall. I was delighted to read that you enjoyed your stay and that everyone here was able to make the stay so memorable. We heard the concert was amazing and being so close to Wembley always makes the hotel a good option. We all... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Lovely stay at hendon Hall, rooms very comfortable with the much needed Aircon with the high temperatures. Breakfast was ok, in a lovely big dining room with fresh coffee and a variety of buffet treats before the full English. Staff very pleasant and friendly. Would stay again.

Was this review helpful? Yes 1
Beccy G, Management at Hendon Hall, responded to this review

Thank you for taking the time to write such a lovely review following your recent stay at Hendon Hall. It is always fabulous to read when the facilities of the hotel make such a difference as your comfort and enjoyment are of utmost importance to us. We all look forward to welcoming you back and if I can be of... More 

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