When we come to London we usually choose Thistle hotels as they are generally of such a good standard which is why this one came as such a shock. We booked a room for myself, my partner and out 17 month old daughter. Prior to arrival we were told a cot would be available. When we arrived there was no... more

Just arrived back after staying for two nights. We chose the hotel because of its location being within walking distance of where my husband's meeting was taking place. We read some of the reviews before we left home and were dreading what we would find. However our fears were unfounded ; our room on the sixth floor, 604 , was... more

when the windows are locked you can still here everything outside,Toilets don't flush, smells like cheese everywhere (room stunk of cheese) nothing clean, paper coming of walls, mould on celing, window sills and surrounding areas disgusting(def had not been cleaned) honestly, if you can find somewhere for the similar price, go there, because its so bad at this hotel!!! more

This was booked by a company and it ticked the box for location but that's about it! The reception area and bar are the only good places to be in this hotel. The lift was tiny and did not look / sound safe. The stair well was disgusting - mouldy walls, stained carpets lifting in areas, stained walls and mouldy... more

This hotel is to be avoided at all costs! But I will start with the 2 only positives:- The location: Minutes away from British Museum, Holborn Tube station. Plenty of eateries and cafes (Pizza Express, Pret Manger, Costa, Subway, Tesco etc); and The website: very slick, current, up to date, easy to use. And that is all folks! I did... more

A quick report on this hotel: in a nut shell it was terrible and should be avoided at all costs. I stayed for 4 nights at this hotel while working on business (for some bizarre reason this was on the company’s recommended list). I’ll go through the negatives and then the positives. Negatives: - the room had mould patches causing... more

Just come back from a 3 night stay here. The hotel is in an excellent location within walking distance of loads of attractions. We got an excellent rate, which included breakfast. The staff were attentive and very friendly. The communal areas such as dining room are decorated modern and tasteful. Breakfast was lovely. Bedroom was small and dated, but it... more

The fast train line to London means I rarely stay in central London hotels but a conference start time meant I had to be here the night before and was put here by my organisation's travel booking service. Checking out the reviews here I was not too happy as they're mixed at best with a bias towards the mid-bottom end... more

My first thought is that Thistle are usually a reliable mid-market chain. I can't believe they give their name to this dump. The public areas smell like an old style seaside B&B. The room was small and tired with peeling vinyl wallpaper and an ancient sash window. The lighting was so dim (I would guess 40w bulbs) that I couldn't... more