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Shakespeare Hotel

22-28 Norfolk Square, London W2 1RS, England
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Shakespeare Hotel
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Shakespeare Hotel
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466 reviews from our community

Traveler rating
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    131
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    89
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134
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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1 review
4 of 5 stars Reviewed yesterday NEW

Rooms was clean and beds confortable. Bathroom has toilets inside, is very small and a bit old, but clean and fully operational. Bad point is the breakfast. No real coffee, only instant coffee (dehydrated). Fruit juice are made of ... I don't know but for sure not fruits. Better to have the breakfast in a bar close to the hotel.... More 

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Paignton, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Well priced hotel very close to paddington station, my room was a little small but so what, it was only for kipping in. Wi-fi throughout was a bonus at only £1 a day I would stop here again without hesitation.

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Perth, Australia
Contributor
18 reviews 18 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Tiny room, tiny shower, sand in the bed (obviously hadn't changed the sheets) never swept the floors, not clean pretty much. Well overpriced, we stayed 3 nights and happened to walk into the wrong hotel (next door) where the staff were wonderful, room was half the price and a full English breakfast was included. Trust me when I say walk... More 

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I've been there three times and I'm looking forward to staying there in December again. Yes, it's old, narrow and it doesn't have an elavator. But hey! You get what you pay for. Don't go there for a business trip or on honeymoon. But if you intend to make a city tour, if you only need bed, shower and breakfast,... More 

Was this review helpful? Yes 1
Birmingham, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My first impressions online of this hotel were good; they were active on Facebook & twitter and responded to reviews on Tripadvisor. My offline impressions are just as good. The staff that I met, reception, cleaner and the breakfast staff were all friendly, helpful and happy. I had room 412 which a twin room en suite at the top of... More 

Was this review helpful? Yes 1
Shakesp_Management, General Manager at Shakespeare Hotel, responded to this review

Dear Karenstrunks, It is was very kind of you to share your opinion with us, we thank you very much and we are glad you enjoyed your stay at out hotel, it is wonderful to hear. Kind Regards Shakespeare Hotel More 

Perth, Australia
Top Contributor
50 reviews 50 reviews
11 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed April 19, 2015

We booked July 2014. For yhe Dolphin Hotel (they have 3 sister hotels located same street). When we were told we were going to hotel next door as Dolphin was booked. Not the greatest of welcome to the Dolphin. We were ferried next door to the Shakespeare. Our room located on second landing. Seriously I nearly cried. The hotel is... More 

Was this review helpful? Yes 2
Shakesp_Management, Manager at Shakespeare Hotel, responded to this review

Dear Leileis, Thank you for your comment. It is very nice of you to take the time out to write an honest comment. We really appreciate this gesture, as it is very important for us. We will take your points into consideration to improve our service and we will pass on the positive notes to our staff. We hope to... More 

London
1 review
5 of 5 stars Reviewed April 14, 2015

We spent 4 days in the hotel and everything has been perfect. Good breakfast - fresh waffels are great! - nice room, small but clean bathroom. Staff is kind and helpfull. I totally recommend this hotel.

Review collected in partnership with Easytobook.com

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Shakesp_Management, Manager at Shakespeare Hotel, responded to this review

Dear Elena Costanza, Thank you very much for your review. Your kind words are veyr helpful for us. We hope to see you again in the near future Regards Shakespeare Hotel More 

2 reviews
3 of 5 stars Reviewed March 17, 2015

Our room was absolutely great - definitely big enough for two people (not massive but what do you expect.) Similarly the bathroom was a fine size for one person using it at a time - the shower cubicle was just your normal size - plenty room to wash and take your shampoos etc in with you. The shower worked like... More 

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Shakesp_Management, Manager at Shakespeare Hotel, responded to this review

Dear Bethany, Thank you for taking the time to review out hotel. We are happy to receive feedback from our guests and we will use the information you have given us in order to upgrade our service. Please also note that we have the traditional English breakfast available in the morning, waffles, toast, eggs, cheese, jam, butter, yogurt, fruit, juice,... More 

Perth
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 9, 2015

Not a bad hotel, but the single star rating is because there was no hot water for a shower. Out of three nights there, there was only heated water on one occasion! Pretty poor for a London Hotel. Nice waffles though!

Was this review helpful? Yes 3
Shakesp_Management, Manager at Shakespeare Hotel, responded to this review

Dear PerthTraveller1, Your comment is very valuable to us. It has come to our surprise that you encountered such a problem. All of our rooms have hot water and are connected to the same source. Did you consult the reception about this problem? They are there to help. Other than that, we hope you enjoyed your stay. Regards Shakespeare Hotel More 

The Hague, The Netherlands
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 3, 2015

we planned for a few days to visit London and to stay at the Shakespeare because of the good reviews. When we arrived, they didn't give us the rooms we booked for. Because of some problems (?) they gave us instead of the two double bedrooms the 6-persons rooms at the top of this hotel. We didn't agree, but there... More 

Was this review helpful? Yes 2
Shakesp_Management, Manager at Shakespeare Hotel, responded to this review

Dear Karel, We are very disappointed to read your comment given the fact that we went out of our way to satisfy you and even offer you a 50% discount voluntarily. As we explained to you there was an accident in the hotel which put three rooms out of action. Our prime responsibility was to find rooms for these bookings,... More 

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