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Shakespeare Hotel

22-28 Norfolk Square, London W2 1RS, England
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Shakespeare Hotel
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453 reviews from our community

Traveler rating
    46
    130
    126
    64
    87
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128
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Perth, Australia
Senior Contributor
46 reviews 46 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We booked July 2014. For yhe Dolphin Hotel (they have 3 sister hotels located same street). When we were told we were going to hotel next door as Dolphin was booked. Not the greatest of welcome to the Dolphin. We were ferried next door to the Shakespeare. Our room located on second landing. Seriously I nearly cried. The hotel is... More 

Was this review helpful? Yes
Shakesp_Management, Manager at Shakespeare Hotel, responded to this review

Dear Leileis, Thank you for your comment. It is very nice of you to take the time out to write an honest comment. We really appreciate this gesture, as it is very important for us. We will take your points into consideration to improve our service and we will pass on the positive notes to our staff. We hope to... More 

London
1 review
5 of 5 stars Reviewed 1 week ago NEW

We spent 4 days in the hotel and everything has been perfect. Good breakfast - fresh waffels are great! - nice room, small but clean bathroom. Staff is kind and helpfull. I totally recommend this hotel.

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
Shakesp_Management, Manager at Shakespeare Hotel, responded to this review

Dear Elena Costanza, Thank you very much for your review. Your kind words are veyr helpful for us. We hope to see you again in the near future Regards Shakespeare Hotel More 

2 reviews
3 of 5 stars Reviewed 5 weeks ago

Our room was absolutely great - definitely big enough for two people (not massive but what do you expect.) Similarly the bathroom was a fine size for one person using it at a time - the shower cubicle was just your normal size - plenty room to wash and take your shampoos etc in with you. The shower worked like... More 

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Shakesp_Management, Manager at Shakespeare Hotel, responded to this review

Dear Bethany, Thank you for taking the time to review out hotel. We are happy to receive feedback from our guests and we will use the information you have given us in order to upgrade our service. Please also note that we have the traditional English breakfast available in the morning, waffles, toast, eggs, cheese, jam, butter, yogurt, fruit, juice,... More 

Perth
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 9, 2015

Not a bad hotel, but the single star rating is because there was no hot water for a shower. Out of three nights there, there was only heated water on one occasion! Pretty poor for a London Hotel. Nice waffles though!

Was this review helpful? Yes 1
Shakesp_Management, Manager at Shakespeare Hotel, responded to this review

Dear PerthTraveller1, Your comment is very valuable to us. It has come to our surprise that you encountered such a problem. All of our rooms have hot water and are connected to the same source. Did you consult the reception about this problem? They are there to help. Other than that, we hope you enjoyed your stay. Regards Shakespeare Hotel More 

The Hague, The Netherlands
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 3, 2015

we planned for a few days to visit London and to stay at the Shakespeare because of the good reviews. When we arrived, they didn't give us the rooms we booked for. Because of some problems (?) they gave us instead of the two double bedrooms the 6-persons rooms at the top of this hotel. We didn't agree, but there... More 

Was this review helpful? Yes 1
Shakesp_Management, Manager at Shakespeare Hotel, responded to this review

Dear Karel, We are very disappointed to read your comment given the fact that we went out of our way to satisfy you and even offer you a 50% discount voluntarily. As we explained to you there was an accident in the hotel which put three rooms out of action. Our prime responsibility was to find rooms for these bookings,... More 

Firenze, Italia
1 review
5 of 5 stars Reviewed February 21, 2015

Optimal service, optimal position close to the underground stop and to the centrum of the town , staff really kind, optimal english breakfast, good room. Optimal benchmark between quality and price. Adaptor for italian power available.

Was this review helpful? Yes
Dolphin_Management, Manager at Shakespeare Hotel, responded to this review

Dear simoneviola62, Thank you very much for your comment. We look forward to seeing you again soon. Regards Shakespeare Hotel More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 18, 2015

Everything was perfect. Norfolk Square is a nice place, near Paddington Station, Oxford Street and Hyde Park. The staff was really very kind, the room was very big and with a good bathroom as well (a strange thing in London!). I strongly recommend this hotel!

Was this review helpful? Yes
Shakesp_Management, Manager at Shakespeare Hotel, responded to this review

Dear RicardoL, Thank you for leaving a review of our hotel. We are very pleased that you enjoyed your stay. We look forward to welcoming you again. Regards Shakespeare Hotel More 

1 review
5 of 5 stars Reviewed February 15, 2015

Couldn't have picked a better hotel for our budget! The location was not only beautiful but so convenient!! The room was cute although the bathroom smelled a little. Bed was comfy, Internet was good and breakfast was great. Couldn't recommend this hotel more! We read reviews before our stay and were a little concerned but pleasantly surprised upon arrival so... More 

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Shakesp_Management, Manager at Shakespeare Hotel, responded to this review

Dear Katgomola, Thank you very much for your very kind words. We appreciate your honesty and would be delighted to have you at our hotel again in the future. Regards Shakespeare Hotel More 

Brisbane, Australia
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 14, 2015

I enjoyed my stay at the hotel, friendly your receptionist Keyla lovely your breakfast was lovely Good location nice restaurants and close to the Hop,On Hop off Bus.stop.Hotel was quaint.,also close to where the tour bus picks you up for day tours a minute walk Thank you Janet Dunlop

Was this review helpful? Yes 1
Shakesp_Management, Manager at Shakespeare Hotel, responded to this review

Dear Janet, Thank you very much for choosing to stay with us and taking the time to review our hotel. We hope you enjoyed your stay. Regards Shakespeare Hotel More 

Ljubljana, Slovenia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 30, 2015

I can´t say anything bad about this hotel! It was clean and spacey (for London), the staff was very friendly and handy. The location is almost perfect as well. even though the breakfast was the same every day, u had a lot of things to choose from.

Review collected in partnership with Galahotels.com

Was this review helpful? Yes 1
Dolphin_Management, Manager at Shakespeare Hotel, responded to this review

Dear daisee198, Thank you very much for your kind words. We hope we can accommodate you again in the future. Regards Shakespeare Hotel More 

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