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Shakespeare Hotel

22-28 Norfolk Square, London W2 1RS, England
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Shakespeare Hotel
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607 Reviews from our TripAdvisor Community

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Barberino m.llo
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

We spent 4 nights in this lovely hotel, 2 adults + 3 kids. Obviously spaces are tight but it is because the building is original Victorian age. The hotel is clean, receptionist very kind and breakfast is great. The hotel is located in a wonderful position with tube and bus a few steps from it. Don't miss Micky's fish&chisp just... More 

Helpful?
Thank claudia f
Langport, United Kingdom
2 reviews
2 of 5 stars Reviewed 2 days ago NEW

The hotel looks lovely from the outside and the communal areas inside have been improved. Unfortunately the bedrooms are awful. Single beds on wheels, the floor was uneven. More like a hostel than a hotel. Very narrow staircases and low ceilings, and 2 of the fire exits were blocked by broken furniture and dirty laundry stacked up. Would never stay... More 

Helpful?
Thank flaming_jupiter
Management2244, Manager at Shakespeare Hotel, responded to this review

Excuse me? We take fire regulations very seriously and take extra caution in complying with every single fire regulation. For your information one of these precautions is to have a 2 door gap between each room and stair case. You clearly did not know this, but when one operates a Victorian beautiful building (which you obviously do not appreciate) having... More 

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Legnica, Poland
1 review
4 of 5 stars Reviewed 1 week ago

everything was ok. room was clean and comfortable. Staff was very nice and helpful. breakfast was really delicious. people at th reception desk was always ready to help. although I got a room different from one in the picture but it was comfy and I cannot complain about. eveything worked perfectly

Review collected in partnership with this hotel

Helpful?
Thank robertkC8508ZV
Management2244, Manager at Shakespeare Hotel, responded to this review

Hi Robertk, Thank you for your review, I am very glad you enjoyed your stay. Please use our main website to view our pictures, this is www.shakespearehotel.co.uk because many different travel agencies and other third party agencies have different pictures to the ones on our website. Regards Shakespeare Hotel More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Very good hotel , with an excellent staff always there to help you with anything you need ! The room was very clean and the bed so comfortable. Very close to the paddigton station and from oxford street by foot . Waiting my next trip to London to go to this hotel again !

Helpful?
Thank Vagz P
Management2244, Manager at Shakespeare Hotel, responded to this review

Hi VagzP, Thank you so much for your review. I am very glad you enjoyed your stay with us and I really hope you visit us again soon. Regards Shakespeare Hotel More 

Logatec, Slovenia
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago

Having read other reviews I was a little concerned but was pleasantly surprised. Room was basic but clean. Location was excellent and staff very friendly and helpful. Would definitely recommend and would stay again.

Helpful?
Thank K_Rozi
Management2244, Manager at Shakespeare Hotel, responded to this review

Dear K Rozi, Thanks for your review. I am very pleased that our overall service was a pleasant surprise to you, as I do feel that we have been unfairly critisized on some points that our out of our control such as space limitations. We do try our best to use all of our customer's feedback to better our service... More 

uk
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Stayed here for a short break. The hotel consists of a number of townhouses. Facilities adequate but very tired. Breakfast adequate. If you want to shower make sure you do it at a time when not everyone else wants a wash or you'll be standing in the cold. Torn carpets and faded paint do little for the place. Convenient location... More 

Helpful?
Thank rightinthemiddle
Management2244, Manager at Shakespeare Hotel, responded to this review

Dear Sir/Madame Thanks for your review. As you say, Location, Staff & cleanliness are fine don't you think it is a little unfair to give us only 2 stars? We appreciate you comments/suggestions and indeed a part of the hotel needs redecoration. We have a resident team of decorators and they never stop redecorating. Unfortunately due to the fact we... More 

Canada
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed here in September 2015 during my UK trip. We were here for three nights in a two bedroom. The two bedroom was converted from a living room, high ceiling, non-workable fireplace with a built in REALLY small 3 pieces bathroom. Whenever my travelling partner opens the bathroom door, the edge of the door would hit the corner of... More 

Helpful?
Thank MadTravellerHuman
Management2244, Manager at Shakespeare Hotel, responded to this review

Thanks MadTravellerHuman, Apart from your nice name, I am also happy to have read your nice review. You have described your experience in detail and will be very beneficial for our future guests. Please remember when reviewing hotels in London, especially hotels near the West End, that space is really limited with these beautiful traditional buildings and therefore you cannot... More 

Kranj, Slovenia
1 review
4 of 5 stars Reviewed 2 weeks ago

Hotel is easy to find and would pick it again if i come to London again. Hotel is @ best location in town because u don't even have to use subway or bus to go visit important things in London. Stuff is nice and would help you if u ask em. Rooms are average but heating in Hotel is so... More 

Review collected in partnership with Amoma.com

Helpful?
Thank michelpZ4149UE
Management2244, Manager at Shakespeare Hotel, responded to this review

Thanks Michelp for your review. We are glad you enjoyed your stay and we do agree that the location is superb as most of London's attractions are in walking distance. We usually switch on the heating once the room temperature drops to a certain level, however please be advised that you can always ask the reception to switch it on... More 

Bogotá
1 review
3 of 5 stars Reviewed 3 weeks ago

This hotel is well located, close to the paddington station in a zone where is easy to get restaurants and shops. However the service was not perfect. The rooms are a little small, my room did not have a phone, there is no lift so I had to walk to my room that was in the 4th floor with my... More 

Review collected in partnership with this hotel

Helpful?
Thank ccorre_945979
Management2244, Manager at Shakespeare Hotel, responded to this review

Dear Ccorre, I must apologise for the fact that you were not 100% satisfied with your stay. However we prioritise the importance of our service and take extra care, as it is in our hands to do so. What I am concerned about though, is that you mention our service was not that good because the rooms were small and... More 

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