Booked hotel through agent for a twin room and email confirmation confirmed type of room and booking. Rang Hotel week prior to arrival to check if I could store my case at midday to which I was told yes no problem and they informed me that the booking was for a double room. I corrected them and confirmed no it... more

Two Friends and I stayed at this hotel in the febuary half term, as it was cheap and had a tripple room.When We arrived at this hotel I was told i could not pay by Cash and card had to pay by one or the other. We were then given a room on the 1st floor which was absoultly digusting... more

Have stayed here 5 times over the past 10 years and have seen the standards of this place gradually slipping. Went down last year for the Springsteen concert and was very dissappointed in this hotel. It's ok if you just want somewhere to sleep,it's in a decent area....down the road from Paddington station and round the corner from Hyde park.... more

I stayed for 2 nights while visiting London and had a comfortable pleasant stay. Room was clean and warm, TV and could make a cup of tea in room. Close to Paddington station was very convenient. If returning to London, I would stay again. more

I stayed in this hotel on the 28th of January 2009 with my wife because it is close to Paddington station, and it was the cheapest on offer. We were returning from Bangkok and had not slept for the best part of 28 hours. Imagine my delight when the chap manning reception left us waiting aimlessly in the foyer for... more

To be honest when i booked the hotl and ead these reviews was going to cancel but i decided to go for it . well i was very surpised , hotel is clean staff is very feindly they do have a conversation and they did help with luggages they even gave us extra time in room after checking out time... more

Hotels.com are advertising this hotel as a 3-star. When I checked in, the staff decided to try to get me to pay for my stay again having already pre-paid. This started a stand-up row during which I asked them whether they had ever heard of customer service or the phrase "the customer is King". They told me that it "very... more

I stayed in Brunel in the beginning of July 2008. After reading all these reviews here I could say I was a bit nervous! First thing I want to say - it is TOTALLY NORMAL HOTEL, NO NEED TO BE WORRYED!!!! But generally, it is a really good budget hotel, so dont need to expect luxury there. Location is perfect,... more

Actually I should have stood at a different hotel of the Crystal series but they had to relocate me "because of maintenance problems". They arranged a taxi transfer to Brunel hotel where I was given a tiny room in the basement. I could hear the underground trains going by every 2-5 minutes so clearly as if a station was next... more