Booked through Lastminute.com to see a show. Package included 1 night stay + breakfast + full use of hotel. 2 people, twin rm.(317). 2:00 check -in but if rm available can get in earlier. There is a luggage rm in the mean time if you need to leave it and come back. The hotel is in Bayswater area. Hyde Park... more

Wish I'd read the reviews here before I booked. Worst 4-star hotel I have ever stayed at (how can it even be classed as a 4-star???) Rooms are acceptably clean but so tired and shabby there are stains on carpets. No air conditioning. Tiny 14" TVs. Have to wrestle with bath curtain when taking a shower. Water temperature difficult to... more

Felt very depressed and unsure after reading previous reviews. Was pleasantly surprised. room was small but freshly decorated and clean. Good hot powerful shower... decent breakfast... staff helpful and pleasant....... Would stay again. more

I have never thought about writing a review but this hotel is so bad I had to warn others. The rooms are tiny and in poor condition. We had mould all over the walls in ours. The carpet in our room was disgustingly dirty. We ordered a taxi through reception and it cost us £25 to get to Oxford street.... more

Completely amazed that this is classed as a 4 star hotel, i have stayed in better 2 stars ones. Our room was completely tiny, unbearably hot with no working air-con, a small fan wa sprovided, the view was the roof and an air conditioning unit. A small 14"CRT with channels one to Four was your rooms entertainment. (Only 2 channels... more

The location of this hotel is good, close to tube stations and just 5 minutes walk from restaurants, shops and Kensington Gardens. However.....we were so very disappointed with the size of our room (number 002) and it was quite shabby, in desperate need of some redecoration and a new carpet (it was so small that if one of us wanted... more

Have used this hotel for many years as a business base. Will not be going back again. Standards have deteriorated severely. more

Are you having a laugh, 4 Star. It was more like 1/2 star. From the outside I thought this looks nice, as soon as we stepped inside, I didn't hold out much hope. Our room was tiny, everything felt cramped. It was a good view though .........NOT, there office. Breakfast - £10 each, for ruff looking mushrooms, beans and eggs,... more

we stayed at the hotel on saturday,I found the staff quite rude and indifferent,the hotel was ok,quite a walk from tube,around £4 in a cab. more