Rooms so noisy I got no sleep and had to buy earplugs. Room had not been cleaned properly , found Penney's price tags on the carpet, from previous occupant. Night porter refused to ring me a proper taxi and instead sent an unregistered driver who would not give me a receipt ot show is license or registration. I got the...
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Dear Stephaniehk,
Thank you for taking the time to review us of your recent stay.
Please let me explain, You state that the Hotel is noisy. Apologies that you had experienced noise during your stay, this is certainly not the norm at the Hotel. On the contrary, we are based on a residential street, where very little traffic enters the...
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Firstly let me apologise on behalf of the Queens Park Hotel for the appalling stay you have just had (or will have), this incidentally is more than you will get from the Hotel itself if you choose to complain. I recently had the misfortune to stay in dreadful Hotel for six nights.
The first sign that all was not well...
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Dear Marc C,
Thank you for your recent review, I have personally looked into this and please let me start my saying, that we reply to all reviews, whether they are positive of negative and by all means, although we use the same "template", we do not "copy and paste" responses. Most replies are written by the same person, therefore,...
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Booked this hotel while visiting Brit Floyd performance at the Royal Albert Hall. I was somewhat apprehensive after reading various reviews. But I must say that the room, although compact, was clean and comfortable. Large bed, telly on the wall, safety deposit box, tea/coffee etc. The en-suit was freshly tiled and the shower had a good supply of hot water....
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Booked this hotel 2 months in adavance only to find no record of booking on arrival.
Room very small with no airflow so very uncomfortable at night,Hot & Sticky!!! Nothing to sit on in room apart from bed.
Hair dryer blew up at first time of using. No comfortable lounge etc to sit in.
Location quite good but this is...
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Booked this hotel before reading reviews, soooo wished we had read reviews first because its everything that the reviews say believe me !! .. Yes its not an expensive hotel but theres no excuse for the state of the place abit of paint here and there cost nothing !! But i wouldnt call it an hotel more like a hostel...
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service was barley ok.
but the place is a dump. they have tried to fix a few things, but there are others that are horrendous. the carpet is grimy. and the toilets a bit icky.
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Thank you for taking the time to review us of your recent stay.
I am of course extremely distressed after having read through your brief review of the Queens Park Hotel.
You state that the service was "barely ok".
In regards to good customer service, we regularly train our employees in order to deliver exceptional customer service. Our aim is...
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I have stayed at the Queens Park Hotel and the last 2 times there have been bed bugs in the room. They were on the pillows and in the bed and we took photos and complained. Me and my wife have been bitten all over and have been to the doctors.
The rooms are not very clean and the drainage...
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Apologies that you claim that bedbugs were found in the room you occupied during your stay.
Firstly, We have received any complaints of bedbugs and if what you claim is true, I am surprised that you did not take this matter to the Manager of the Hotel.
All our staff are well trained to take any complaint and report directly...
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My wife and myself have just completed a trip to England and various other countries in Europe.
We selected this hotel off the internet as it looked quite nice and in a very centralised location for our needs. Unfortunately what we found was nothing short of disappointment in this hotel.
The room we were allocated was about the size of...
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Thank you for taking the time to review the Queens Park hotel.
I would like to explain a little about the circumstances involved of your recent stay.
You state that the room allocated was the "size of a shoe box", Please note that, With regards to the room size, London is a very highly populated area, and due to this,...
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There was some remodeling going on so it was a bit noisy. I have never seen such small lifts as in this hotel. One feels claustrophobic in there.The room was too small. One could hardly move about. The bathroom was very smelly and the smell was coming from the shower drain. This was cleaned twice and we were given an...
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Dear Imran K,
Thank you for taking the time to review the Queens Park Hotel following your recent stay with us.
The elevators are indeed small, but due to the Hotel being a non purpose built Hotel, elevators were fitted as according to the existing building. We regularly service and maintain the elevators and can confidently say that although tey...
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We stayed for 4 nights, and had no issues during our stay, and only a few complaints. Everything was clean, and the hotel staff were friendly. The room had its own bathroom with WC/Shower, which was a big plus. Deduction has to be made for no working channels on the television in our room, and the fact that there was...
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