We have just returned from an evenings stay at the Hempel Hotel, which is described on your web site as a 5 Star Luxury boutique hotel. Based on our stay I believe that this description is far from correct, based on the level of service and the standard of our room provided by the hotel. Service On arrival on Friday... more

We stayed here for the holiday weekend August 08. What should have been a relaxing weekend turned out to be a bit of a trauma. Firstly, the hotel cancelled our booking when we added an extra night. This was fixed and our first impressions of the hotel was very positive - lots of neat, quirky but minimalist features with a... more

i'm not sure if it was the high hopes i had given who recommended this hotel, but i never became a fan. it was ok. very minimalist -- if you're into that (for example, a bed is just a mattress on the floor). more

Do not stay at this hotel! I was charged for items listed on the hotel's website as included in the room, the internet wifi being a prime example. The room had exposed wires, molding paint throughout where the wall met the floor, and no power outlets save from moving the bedframe and mattress away from the wall and disconnecting the... more

My Partner & I have always wanted to stay at the Hempel and found a great deal on Laterooms for a recent stay in London. Arriving late - no door staff - so much for 5 Star. A small problem about check in - I prefer to pay by switch not credit card - this seemed to be an issue... more

I feel a bit naïve for not having read the reviews here prior to booking, but I had the perception of the Hempel being the kind of class act you wouldn’t need to scrutinise before reserving a room. That was one mistake. My other mistake was to request a late check out. My partner and I were celebrating a special... more

Crap. Five star, my [---]. From the moment we arrived everything was shoddy. We pre booked a car that never showed at the airport, even with two emails and a phone confirmation. The service was mediocre, nice enough but not at all professional. The only reason to stay here and pay the rates (it isn't even that convenient), is the... more

I'd read the reviews but thought maybe some people were looking for a 'normal business hotel' which was why they were disapponted with The Hempel. Sadly not. My husband chose the hotel as it was one he'd always wanted to stay in. It was to be our first night away together for over 4 years since having children. He booked... more

We are just back from a night at "The Hempel". I was taken to London, by my partner, as a surprise, so that I could be taken to have dinner somewhere fabulous [which I was] and to see the "Russian Exhibition" at the RA. That was fabulous too. The partner, whilst unstinting in his generosity does not read "trip advisor",... more