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BEST WESTERN Delmere Hotel

3.0 of 5 130 Sussex Gardens, London W2 1UB, England
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BEST WESTERN Delmere Hotel
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350 reviews from our community

Traveler rating
    70
    152
    81
    24
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Mansfield, United Kingdom
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at this property on 31.12.14 and only planned to use the hotel as a base. We arrived at Paddington Station much earlier than expected at around 1130am. We decided to walk to the hotel to drop our bags off so we could explore before check in. When we arrived Natalia was on the desk and was really accommodating,... More 

Was this review helpful? Yes 1
DelmereLondon, General Manager at BEST WESTERN Delmere Hotel, responded to this review

Dear customer, Thank you for taking the time to review our hotel. It makes us proud and happy to read that you had a pleasant stay while staying with us. On behalf of our receptionist Natalia, I would like to thank you for your kind compliments towards her. We would like to invite you to stay in our hotel after... More 

Washington DC
Senior Contributor
42 reviews 42 reviews
22 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice location, walking distance to at least 2 tube lines. Easy walking distance from Paddington Station and may restaurants nearby. Clean, small room for 2 of us with windows that opened for nice air circulation. Good WiFi. Service was very helpful. Very reasonably priced. We will definitely try for this hotel our next visit to London.

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DelmereLondon, General Manager at BEST WESTERN Delmere Hotel, responded to this review

Dear customer, Thank you for reviewing our hotel. We are glad to read that you had a pleasant stay while staying with us. I would like to make a comment regarding the underground lines. There are 4 tube lines in total that you can take from Paddington: district, circle, Bakerloo and Hammersmith and city lines. A part from that, Paddington... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 30, 2014

I recently booked the Delmere for a group of 4 on a weekend break and we were so impressed, we've all agreed that we will definitely be booking again. Perfectly located, set back from the road so nice and quiet. Close to the tube stations (Paddington is a 2 minute walk) and bus stops (there is one just outside the... More 

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DelmereLondon, General Manager at BEST WESTERN Delmere Hotel, responded to this review

Dear guest, On behalf of all the team I would like to thank you for your review and the kind words you wrote about us. We are happy to read your comments and acknowledge you enjoyed your stay with us. Nothing makes us prouder than provide our customers with a superior customer service. Our team is always ready and happy... More 

Gloucester, United Kingdom
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
32 helpful votes 32 helpful votes
1 of 5 stars Reviewed November 26, 2014

We decided to stay one night in London for my partners birthday and picked Best Western as he stays with the chain quite a lot for work and says they are decent. He paid using his platinum points and expected a nice room befitting someone who has invested a lot of time and money in this hotel chain. The room... More 

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DelmereLondon, General Manager at BEST WESTERN Delmere Hotel, responded to this review

Dear customer, Thank you for writing a review regarding your recent stay at our property. On behalf of our team, I would like to apologize for not exceeding your expectations. We are sorry to hear you did not like the room,as you expected to have a king size bed. Nevertheless, please note that you had booked a twin room (2... More 

London, United Kingdom
1 review
4 of 5 stars Reviewed November 3, 2014

Good quality hotel a few minutes walk from Paddington and Ladbroke Grove tube stations, and about fifteen minutes away from the West End. Neat, tidy and friendly staff - great for an overnight stay and a handy base, but probably a bit hemmed in for sitting around in during the day.

Review collected in partnership with Best Western GB

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DelmereLondon, General Manager at BEST WESTERN Delmere Hotel, responded to this review

Dear guest, Thank you very much for reviewing our hotel after your recent stay. We are glad to read that you had a great experience while staying with us and we hope you will visit us again in the near future. Best regards, Yenny Souto Lopez General Manager More 

Nottingham, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed October 27, 2014

I booked this hotel as I drive everywhere I need parking , the description on the site I booked the hotel says plenty parking available , so even though breakfast wasn't included I thought 169 for a night and parking near the centre wasn't bad.got to the hotel to find they only have 2 parking spaces which were already taken... More 

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DelmereLondon, General Manager at BEST WESTERN Delmere Hotel, responded to this review

Dear customer, Thank you for writing a review about your recent stay in our hotel. I have investigated the points raised in your review with my front desk team to know exactly what happened and, as you mentioned in your comments, our 2 car park spaces were already occupied by the time you arrived to the hotel. We do not... More 

Winchfield, United Kingdom
Contributor
14 reviews 14 reviews
11 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed October 24, 2014

Stayed here for one night on a stag weekend, and therefore was important could guarantee a twin room, as sharing with a friend. The big chain hotels didn't seem able to guarantee a twin. Suggest if you have a bigger budget, or want anything more than a place to crash, this isn't the place for you. There is a buffet... More 

Was this review helpful? Yes
DelmereLondon, General Manager at BEST WESTERN Delmere Hotel, responded to this review

Dear customer, Thank you for taking the time to write a review about our hotel. We value your feedback and your kind compliments to our staff. If I can be of any assistant in the future, please do not hesitate to contact me on +44 (0) 20 7706 3344. Regrads, Yenny Souto Lopez General Manager More 

Berlin, Germany
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 of 5 stars Reviewed October 20, 2014

Upon arrival post transatlantic flight I was surprised to find this in the middle of a construction zone. I could not rest that day, and was also awoken by very loud drilling early in the morning. The windows are not modern, therefore have no soundproofing. The shower also had no pressure and only got warm, so if you like hot... More 

Was this review helpful? Yes
DelmereLondon, General Manager at BEST WESTERN Delmere Hotel, responded to this review

Dear guest, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Regarding the breakfast, upon arrival I asked you to show me... More 

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Additional Information about BEST WESTERN Delmere Hotel

Address: 130 Sussex Gardens, London W2 1UB, England
Phone Number:
Location: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate  , Paddington / Maida Vale
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — BEST WESTERN Delmere Hotel 3*
Number of rooms: 38
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Also Known As:
Best Western London
London Best Western
BEST WESTERN Delmere Hotel London, England

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