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BEST WESTERN Delmere Hotel

3.0 of 5 130 Sussex Gardens, London W2 1UB, England
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BEST WESTERN Delmere Hotel
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BEST WESTERN Delmere Hotel
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336 reviews from our community

Traveler rating
    67
    145
    79
    23
    22
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Winchfield, United Kingdom
Contributor
13 reviews 13 reviews
11 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed here for one night on a stag weekend, and therefore was important could guarantee a twin room, as sharing with a friend. The big chain hotels didn't seem able to guarantee a twin. Suggest if you have a bigger budget, or want anything more than a place to crash, this isn't the place for you. There is a buffet... More

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Berlin, Germany
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed 5 days ago NEW

Upon arrival post transatlantic flight I was surprised to find this in the middle of a construction zone. I could not rest that day, and was also awoken by very loud drilling early in the morning. The windows are not modern, therefore have no soundproofing. The shower also had no pressure and only got warm, so if you like hot... More

Was this review helpful? Yes
DelmereLondon, General Manager at BEST WESTERN Delmere Hotel, responded to this review

Dear guest, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Regarding the breakfast, upon arrival I asked you to show me... More

Berlin, Germany
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 5 days ago NEW

Upon my arrival into London post transatlantic flight, the receptionist failed to inform me of the extremely loud construction taking place directly in front of the hotel. I was unable to rest that day, and was awoken very early to loud drilling. This hotel is centrally located, and would normally recommend it based on value. However, I would not stay... More

Review collected in partnership with Best Western GB

Was this review helpful? Yes
DelmereLondon, General Manager at BEST WESTERN Delmere Hotel, responded to this review

Dear guest, Thank you for taking the time to write a review about your recent stay in our hotel. Regarding the noise from the constructions on the other side of the road, unfortunately we did not know they would be working during your stay. They started very early in the morning, as it is usual in the United Kingdom and... More

Glasgow, United Kingdom
Reviewer
5 reviews 5 reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

I couldn't fault this place one bit - the staff are super friendly on arrival. Room has everything you would need and more - great TV channels also :-) On departure it is very convenient to get to leave your luggage at front desk to pick up later - and you get an equally friendly goodbye. Would definitely stay in... More

Was this review helpful? Yes
DelmereLondon, General Manager at BEST WESTERN Delmere Hotel, responded to this review

Dear guest, We hope you had a safe journey back home. On behalf of all the team I would like to thank you for your kind comments towards the staff and the hotel. We are looking forward to welcoming you to our hotel in the near future. Best regards, Yenny Souto Lopez General Manager More

Solihull, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

Very small room, completely over priced. There are a lot better options in London for similar prices. Having a shower is like standing under a dripping tap. We were slightly late for breakfast and the waitress was rude. Our sleep was interrupted by service staff trying to clean our room a few hours before check out time. Do not waste... More

Was this review helpful? Yes
DelmereLondon, General Manager at BEST WESTERN Delmere Hotel, responded to this review

Dear guest, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel, as most of the hotels in Sussex Gardens were Victorian houses converted into hotels, hence the reason the rooms are not big, but standard size. With all my respects, I do not think our hotel deserves the title of your... More

Great Malvern, United Kingdom
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

This hotel was booked through my companies hotel booking service. Don't expect anything special and if you just want a tidy clean room for the night this is the place for you. In a great location with very friendly staff. The rooms are small but are tidy and reasonably well equipped.

Was this review helpful? Yes
DelmereLondon, General Manager at BEST WESTERN Delmere Hotel, responded to this review

Dear guest, Thank you for taking part of your time to write a review about our hotel. We appreciate your comments. We hope you consider staying with us again in the future. Sincerely, Yenny Souto Lopez General Manager More

Worcestershire
1 review
4 of 5 stars Reviewed 1 week ago

Lovely hotel, well situated, charming staff extremely helpful and nice clean well equipped bedrooms although small. Good continental breakfast served until 9.30 a.m. but on first morning ran out of croissants by 9.00 a.m. which was a disappointment. Otherwise everything perfect for a two night stay in London. Paddington Tube within minutes walking distance for central London. High Street just... More

Was this review helpful? Yes
DelmereLondon, General Manager at BEST WESTERN Delmere Hotel, responded to this review

Dear customer, We would like to thank you for your nice compliments towards the staff and the hotel. On the other hand we would like you to accept our apologies for the croissants. Unfortunately it is very difficult to calculate how many people will come for breakfast as not everybody has it inclusive in the rate, and in most of... More

England, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

Nice hotel located in Sussex gardens, although our room was on the small side and extremely hot. (Without heating on) no way to cool down other than open the window which only opened an inch if that! I am unsure as to whether all rooms are the same size? We arrived late at night so pretty much slept the night... More

Was this review helpful? Yes
DelmereLondon, General Manager at BEST WESTERN Delmere Hotel, responded to this review

Dear customer, Thank you for rewienig our hotel after you recent stay with us. I would like to kindly ask you to specify which room you stayed in so we can have a look at the window. Also, I would like to know if you asked the receptionist on duty for an electric fan. This could have helped you cool... More

Melbourne, Australia
Contributor
16 reviews 16 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We booked in for one night before leaving for Australia. Great location, few mins walk to Paddington station & Hyde Park. Staff were excellent, especially Daniel & Mitko, nothing was to much trouble. Our room was rather small, very clean though. We had very noisy people staying above us, came home loudly & carried on into the night! Expected on... More

Was this review helpful? Yes
DelmereLondon, General Manager at BEST WESTERN Delmere Hotel, responded to this review

Dear customer, Thank you for taking the time to write a review regarding your recent stay in our hotel. I would like to thank you for your compliments to Mitko and Daniel. Regarding the noise, unfortunately there is nothing we can do aobut it as it came from a guest staying in another room. Nevertheless, if you ever think the... More

Guelph, Canada
1 review
4 of 5 stars Reviewed 2 weeks ago

Everytime we are in London we stay at he Delmere. The location is within a few minutes walking distance from Paddington. It is a great location to start your London exploring expedition. By North American standards, the rooms are tiny - since these at one time were Georgian townhouses. But since we are using the room just to sleep that... More

Review collected in partnership with Best Western GB

Was this review helpful? Yes
DelmereLondon, General Manager at BEST WESTERN Delmere Hotel, responded to this review

Dear guest, We hope you had a safe journey back home. After reading your comments regarding your recent stay in our hotel, I can just thank you for your sincere thoughts about our property, and we are glad to know you book our hotel every time you visit London. We are looking forward to welcoming you to our hotel in... More

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Additional Information about BEST WESTERN Delmere Hotel

Address: 130 Sussex Gardens, London W2 1UB, England
Phone Number:
Location: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate  , Paddington / Maida Vale
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Delmere Hotel 3*
Number of rooms: 38
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Also Known As:
Best Western London
London Best Western
BEST WESTERN Delmere Hotel London, England

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