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Marriott London Grosvenor Square Hotel

4.0 of 5 10-13 Grosvenor Square, London W1K 6JP, England
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Marriott London Grosvenor Square Hotel
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Marriott London Grosvenor Square Hotel
Marriott London Grosvenor Square Hotel
Marriott London Grosvenor Square Hotel
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872 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bath, United Kingdom
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Having stayed at plenty on Marriott s in the past few years, I thought I knew what to expect, sadly this one seems to be a the one the charm fairy missed. First, the location is good, a beautiful Georgian town house over looking the square ( if you ask for a decent room) close to oxford street with bond... More 

Was this review helpful? Yes 1
Ian P, General Manager at Marriott London Grosvenor Square Hotel, responded to this review

Dear Joethetaxpayer Thank you for taking the time to submit a review on TripAdvisor following on from your recent stay with us. I am sorry you feel you did not receive value for money, we constantly review our pricing to ensure we are in line with our competitors. The hotel offers complimentary water in all our premium category rooms as... More 

Boston, Massachusetts
Top Contributor
60 reviews 60 reviews
20 hotel reviews
76 helpful votes 76 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

I have stayed at the Grosvenor Sq hotel many times as have many of my employees. The hotel is a bit tired with cramped rooms, especially bathrooms, but because of it's location, it's a good choice. That said, the hotel manager, whom I've discussed this with, refuses to have bottled water, flat or sparkling available to guests, in rooms or... More 

Was this review helpful? Yes 1
Ian P, General Manager at Marriott London Grosvenor Square Hotel, responded to this review

Dear travelalot20 Thank you very much for taking the time out to review our property on TripAdvisor. We offer complimentary bottled water in all of our Executive and Suite level rooms for our guests to enjoy. In the club lounge we offer chilled still water on tap and should you want to enjoy sparkling water a member of staff would... More 

Johannesburg, South Africa
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

I must that my review could have been 3 stars if it was not for amazing staff of the hotel ( Stela , at reception who totally turned it around by offering us a beautiful slightly upgraded room with park view and taking us out from the dark/ maybe worst room of hotel that we were put initially) thank you,... More 

Was this review helpful? Yes
Ian P, General Manager at Marriott London Grosvenor Square Hotel, responded to this review

Dear homenistantasi Thank you very much for taking the time to submit a review on TripAdvisor. I was very glad that you had a great stay with us and thank you very much for mentioning two of our associates, I will ensure that they are recognised in our recognition programme. I was also glad to see to you got to... More 

Huddersfield
Senior Contributor
37 reviews 37 reviews
29 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed one night at the hotel and was extremely impressed. The staff were very attentive and friendly, nothing was too much trouble, I had a deluxe room which was modern, very comfortable and larger than many private flats in London! Despite being near to oxford street there was no excessive people or traffic noise. The location is excellent, less... More 

Was this review helpful? Yes
Ian P, General Manager at Marriott London Grosvenor Square Hotel, responded to this review

Dear KABEales Thank you very much for your review following on from your recent stay with us. I was very happy to read you had a great stay with us and we look forward to welcoming you back in the very near future. Kind Regards Ian Pask More 

Southampton, United Kingdom
Top Contributor
67 reviews 67 reviews
61 hotel reviews
79 helpful votes 79 helpful votes
2 of 5 stars Reviewed 2 weeks ago

From the outside the Grosvenor Square Marriott is splendid. It is a beautiful Georgian townhouse in a peaceful location, yet within proximity of everything that a ladies weekend of shopping, cocktails and fun should involve. Every year my four University friends and I meet up for an evening in London. This year I arranged for us to stay at the... More 

Was this review helpful? Yes 1
Ian P, General Manager at Marriott London Grosvenor Square Hotel, responded to this review

Dear woodtiger Thank you very much for taking the time to review our hotel on TripAdvisor following from your recent stay with us. I sincerely apologise that your room allocation was unsatisfactory. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your expectations... More 

Bangkok, Thailand
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

First,we arrived 15:15 on Jan rd, at hotel and were told that the room was not ready. S.cond, amenities in room were not adequate. Asked for slippers but it was not available. Shaving kit were not supplied. Staff are not warm nor helpful. Less than a week before I stayed at Jumeireh Carlton, and experience there were much better .... More 

Was this review helpful? Yes 1
Ian P, General Manager at Marriott London Grosvenor Square Hotel, responded to this review

Dear Hasanand N Thank you for taking the time to submit a review on TripAdvisor following on from your recent stay with us. I was very disappointed to see that your stay fell below your expectations on this occasion. At Grosvenor Square our check in time is from 4pm. Although we always try to get our rooms ready before this... More 

London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We went to the hotel for an afternoon tea which we really enjoyed this time. We were sat by the window with a nice view and listened to someone playing the piano. The food was nice and we were given as much tea as we wanted. The person serving us was lovely and no one rushed us. A great afternoon.

Was this review helpful? Yes 1
Ian P, General Manager at Marriott London Grosvenor Square Hotel, responded to this review

Dear aggie1405 Thank you very much for taking the time to submit a review on TripAdvisor. I think you may have posted your review on the wrong hotel page as we don’t serve afternoon tea at our property at all, you may be referring to the JW Marriott Grosvenor House one of our sister properties. I am very glad you... More 

San Francisco, California
1 review
5 of 5 stars Reviewed 3 weeks ago

Just back from our first trip to London, stayed at the Marriott London Grosvenor Square Hotel in a room with two double beds overlooking the square. Lovely view, very restful. Wonderful staff especially Danny the concierge and Audrey from room service whose warm hospitality was a great start to the day. Delicious breakfast at the hotel restaurant. Highly recommend.

Was this review helpful? Yes
Ian P, General Manager at Marriott London Grosvenor Square Hotel, responded to this review

Dear SFF Family Thank you for taking the time to review our hotel. I was so pleased to see you had an enjoyable stay with us and I will ensure your great comments regarding Danny and Audrey are shared with the team and they are recognised for their efforts. We look forward to welcoming you back soon. Regards Ian Pask More 

Neuilly-sur-Seine, France
Top Contributor
55 reviews 55 reviews
25 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My spouse and I are just back from London. We spent five night in this hotel and we have to recognize that everything was good despite a bad experience at the Maze restaurant... We really appreciated the welcoming postcard and the service delivered by a professional and a friendly staff. The breakfast is excellent with a wide range of suggestions!... More 

Was this review helpful? Yes
Ian P, General Manager at Marriott London Grosvenor Square Hotel, responded to this review

Dear Laurent N Thank you very much for taking the time to submit a review on TripAdvisor following on from your recent visit with us. I was very sorry to learn of your disappointment regarding your dining experience in Maze. I will forward on this feedback to our partners at Gordon Ramsay Holding as this restaurant is run independently of... More 

Contributor
18 reviews 18 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago

What a wonderful trip! Over as a fam to onboard a daughter for semester abroad and chose this hotel in the heart of Mayfair. From the staff, the location and the services, we couldn't say enough. Again, perfect location...the best. Staff, including front desk, bell stand, concierge (Romeo and Adnan), front doorman, security and the Lounge (breakfast, snacks, etc) just... More 

Was this review helpful? Yes 3
Ian P, General Manager at Marriott London Grosvenor Square Hotel, responded to this review

Dear JohnLittleJr I really appreciate you taking the time to submit a review on TripAdvisor following on fron your recent stay with us. I am so glad that you and your family had an enjoyable stay and took the time to try our bar the Luggage Room. Thank you for your comments regarding the staff, I will ensure all those... More 

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Additional Information about Marriott London Grosvenor Square Hotel

Address: 10-13 Grosvenor Square, London W1K 6JP, England
Location: United Kingdom > England > London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Marriott London Grosvenor Square Hotel 4*
Number of rooms: 236
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Also Known As:
Marriott London Grosvenor Square Hotel England
London Marriott
Hotel Style:
#172 Family Hotel in London
#226 Luxury Hotel in London
#236 Romantic Hotel in London
#293 Business Hotel in London

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