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Park Lane Mews Hotel

2 Stanhope Row | Park Lane, London W1J 7BS, England
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Park Lane Mews Hotel
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776 Reviews from our TripAdvisor Community

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1 review
5 of 5 stars Reviewed 3 days ago NEW

After a late night/early morning celebrating an Award, I missed breakfast. Thanks Vijay for bringing me a plate of lovely cooked brekkie and some much needed coffee. Great location, every comfort in room

Helpful?
Thank sarah f
1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

Sandya Dassagne is the best staff I have ever met in a hotel.she was very helpful.she made us feel welcome and gave us all assistance required.Sandya speaks to us in a calm and approachable manner.she answered phone within seconds.she herself brought the iron when requested

Helpful?
Thank steeven sauhoboa
Wollaston, null, United Kingdom
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 1 week ago

Ok, to start with I will do the positives: 1. The staff were very friendly and helpful. Especially the receptionist and the bar staff (we never met the manager). I cant knock the service Also the food ordered was lovely at evening time, however the breakfast was a bit of a let down. I had scrambled egg and had a... More 

Helpful?
Thank Lucy L
PLMHGeneralManager, General Manager at Park Lane Mews Hotel, responded to this review

Dear Guest, We have followed up with an email in regards to your points. We would just like to confirm that during your stay no concerns were raised to our reception team. In these types of situations we are more than happy to offer a room move or even upgrade you to one of our suites. The points that you... More 

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Kolkata (Calcutta), India
1 review
4 of 5 stars Reviewed 1 week ago

Offers best value for money in central London and connecting to all the right places so as to reach in a very short time. Staff was courteous and helpful. Rooms were cozy. Breakfast was fantastic... really felt like having a full English breakfast

Helpful?
Thank alokeit
PLMHGeneralManager, General Manager at Park Lane Mews Hotel, responded to this review

Dear Guest, We are glad to read you appreciated our competitive pricing for the heart of Mayfair and glad that you were also able to gain such as satisfactory stay with us. We hope we can offer you the same and more at some point in the future. Thank you for writing your review. More 

Cheltenham, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

I travel to London for business a lot and hotels in Mayfair are very pricey. This hotel offers good value for money and I have found the staff to be most helpful. The reception team are good and Glynn was very helpful on my last visit. The rooms are in need of an update and the overall decor is dated,... More 

Helpful?
Thank Jo H
PLMHGeneralManager, General Manager at Park Lane Mews Hotel, responded to this review

Dear Guest, Thank you for your review. We are glad that Glenn was able to come to your assistance when required. We appreciate your points regarding decor and are in complete agreement. There will be a refurbishment period due shortly to combat all of these issues with the decor and hope that we can again, provide another satisfactory stay. More 

Walsall, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago

We stayed at The Park Lane Mews Hotel on 21st January 2016- 23rd January 2016 and I must say, I am disgusted at the experience we had at this establishment. We were checked in to Room 300, the room was shabby, dirty and unkempt. Lamps were hanging off hinges, the doors were scuffed, the wall paper peeling from the walls... More 

Helpful?
2 Thank nkclifft
PLMHGeneralManager, Director of Sales at Park Lane Mews Hotel, responded to this review

Thank you for taking the time to provide your feedback. Clearly on this occasion we have fallen far short of the high standards we, and our customers, rightly expect of any stay in our hotel. We therefore apologise wholeheartedly for the negative experience you had during your last stay. We are addressing the issues you raise with regards to room... More 

Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

Stayed here last night Staff were helpful ,reception girls very good I've stayed in better travel lodges As this in park lane London I would expect a lot more ,rooms are clean but in need of a revamp Hot water was not working and tv old and channels were a lottery Overall not a great experience Okay hotel for short... More 

Helpful?
Thank Bigballs1
PLMHGeneralManager, General Manager at Park Lane Mews Hotel, responded to this review

Dear Guest, We apologise for any inconvenience. We are due for a refurbishment to combat many of these issues though we maintain cleanliness to a very high standard. Hot water is generally to an issue we have though this will be looked into with our maintenance team. Regarding televisions, many of our guest opt to explore the city though we... More 

Derby, United Kingdom
1 review
4 of 5 stars Reviewed 2 weeks ago

A lovely stay at this hotel on Friday evening - the receptionist Sandya (sorry if I've got the spelling wrong) was extremely helpful and could not do enough for us. Shame that this hotel will shortly be converted to a Casino as I would definitely have revisited for a weekend with my family.

Helpful?
Thank sharpe816
PLMHGeneralManager, General Manager at Park Lane Mews Hotel, responded to this review

Dear Guest, Thank you for your review. We are glad our receptionist Sandya was able to offer you great support. Thank you for choosing us, if you place to visit London we hope to be able to welcome you back. Thank you for taking the time to post a review. More 

London
1 review
2 of 5 stars Reviewed 2 weeks ago

I have stayed at this hotell many times but this time the standard of the rooms had gone down. Most of the reception was kaos. They did not find tve booking at first. We were promised a reservation at a restaurant which was never made. I received a bill for the room which had already been paid. The hotel is... More 

Review collected in partnership with Galahotels.com

Helpful?
Thank madlut57
PLMHGeneralManager, General Manager at Park Lane Mews Hotel, responded to this review

Dear Guest, Our sincere apologies with your current stay at the hotel. There are, on some occasions, rooms booked last minute and unfortunately with online agents the bookings tend to arrive after the guest has checked in. In regards to reservation bookings, our reception team always follow through with an email of the time and date of the booking details.... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The room was good, absolutely quiet and comfortable, though the seating area was in need of refurbishment. The location, combined with the peace and quiet, makes it a remarkable find. It is next door to Shepherd's Market which is full of good small restaurants and coffee shops and the galleries and shops of the West End are within easy walking... More 

Helpful?
Thank William W
PLMHGeneralManager, General Manager at Park Lane Mews Hotel, responded to this review

Dear Guest, Thank you for your review. The Shepherds Market area is a great place to relax and peruse, it’s always a pleasure to walk through and delegate some time there as well as the great access to the West End. We are glad you were able to access all the areas you required during your visit. We agree with... More 

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Staying in Mayfair

Neighborhood Profile
Mayfair
Set beside some of London's best parks and home to world-class galleries, luxurious hotels, and famed thoroughfares, the ultra upscale Mayfair is one of London's most exclusive haunts. Here the shopping is haute, the dining is exquisite, and the nightlife is vibrant. A casual stroll through the area’s chic streets will reveal that Michelin stars and chauffeured cars are practically the norm here. Even if you're on a tight budget, this exceptionally well connected swath of Central London is worth exploring, if only for the chance to take a peak at the goings on of upper crust English society.
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