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Ascott Mayfair

4.5 of 5 49 Hill Street | Mayfair, London W1J 5NB, England
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Ascott Mayfair
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Ascott Mayfair
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123 reviews from our community

Traveler rating
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    9
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Milton Keynes, United Kingdom
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I booked this through Secret Escapes, thinking the ability to have a "picnic" around our theatre trip, rather than rushing a meal out would be a good idea. We bought our picnic at Euston and checked in early evening. We were told we had been upgraded from a standard to an executive apartment. A nice little hallway into the apartment... More

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Paul_GM_Ascott, General Manager at Ascott Mayfair, responded to this review

Dear 0shona0, Thank you for your kind comments concerning your recent stay with us at Ascott Mayfair London. It was indeed a pleasure to have you stay with us. It was great to read that your stay experience was a memorable one and that your trip to London was enjoyable. We certainly look forward to being able to welcome you... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 15, 2014 via mobile

Stayed here for two nights for the Proms in the Park. The apartments location was a short walk from Hyde Park which was great. And not far from shops and restaurants.I had read some negative reviews about the apartments so was a little worried. But on arrival I was pleasantly surprised, everything was lovely. Beautiful Decor, it was spotlessly clean,... More

Was this review helpful? Yes 1
Paul_GM_Ascott, General Manager at Ascott Mayfair, responded to this review

Dear potter29, Thank you for your kind comments concerning your recent stay with us at the Ascott Mayfair London. It was pleasing to read that we were able to create such a positive experience for your visit and I have since shared your feedback with the entire team to help motivate them further in delivering great service and a unique... More

Yorkshire, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 11, 2014

What a great hotel in a great location for our visit to Buckingham Palace. We had two gorgeous rooms, My friend stayed in a Queen suite room, everything she could of wanted. I had a King size suite with my son who is disabled and uses a wheelchair, access to the bathroom was a little too tight and not really... More

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Paul_GM_Ascott, General Manager at Ascott Mayfair, responded to this review

Dear SharonNigel2014, Thank you for your kind comments concerning your recent visit to the Ascott Mayfair London. We were delighted to read your feedback. We certainly pride ourselves on the level of customer service that we provide at the Ascott Mayfair London and are always striving to make all of our guests feel comfortable and valued. Thank you again for... More

Hong Kong, China
Contributor
11 reviews 11 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed August 22, 2014

We had the one bedroom which was a comfortable size for 2 adults and 2 kids under 12. We had a newly renovated room and we were pretty happy with it. Great part of town to stay in and good location (although if you are planning to use the tube its a bit of a walk ~ 15 mins to... More

Was this review helpful? Yes 2
Paul_GM_Ascott, General Manager at Ascott Mayfair, responded to this review

Dear TCTF, Thank you for your recent Tripadvisor post and comments. We certainly appreciate your feedback and it was pleasing to read that you had an enjoyable time. We are positioned a little bit further away from Green Park Station however that assures us that the area is reasonably quiet for our guests to be able to recharge and relax... More

Saudi Arabia
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed August 21, 2014

We stayed in this property for 9 nights this summer with a big family group. We took 2 units: 3 bedroom apartment and a studio. 1. The location: The property is located in the heart of the prestigious Mayfair within 5 minutes walk from the eastern entrance of Hyde Park. World class restaurants and shops in Mayfair are within 5-10... More

Was this review helpful? Yes 3
Paul_GM_Ascott, General Manager at Ascott Mayfair, responded to this review

Dear Nyt77, Thank you for your recent feedback and subsequent post. It was disappointing to learn that your expectations did not seem to be fully met during your stay with us and I sincerely apologise for any inconvenience caused. We are indeed in a fantastic location and close to many of London's great restaurants, shopping precinct's and attractions and it... More

1 review
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed July 28, 2014

Stayed there for three nights. Good location , comfortable rooms . But highly inefficient concierge , unable to understand and follow simple instructions .Would accept a better efficient polite staff after paying 300 plus per night . Interaction with concierge with a impolite body language / who was unable to carry simple instructions . Had missing sorry word from dictionary... More

Was this review helpful? Yes 8
Paul_GM_Ascott, General Manager at Ascott Mayfair, responded to this review

Dear Sheetal G, Thank you for taking the time to voice your concerns. I was disappointed to learn that we failed to meet your expectations in certain aspects of your recent stay with us and sincerely apologize for the inconvenience caused. I have shared your comments with our Front Office Manager concerning your recent stay. He has since reviewed the... More

Mumbai (Bombay), India
Contributor
17 reviews 17 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 28, 2014

Spent the second week of July here with my wife. The apartment was comfortable and roomy. The kichenette was adequately equipped. The only drawback was the kitchen faucet leaked when turned on. The apartments are located very well in the heart of Mayfair. A 10 min walk got you to Oxford Street and 15 mins to Leicester Square. Will definitely... More

Was this review helpful? Yes 1
Paul_GM_Ascott, General Manager at Ascott Mayfair, responded to this review

Dear SunilSaraf, Thank you for your feedback regarding your recent stay with us. We are pleased however that you enjoyed your stay with us and do feel free to recommend us to any friends, families or colleagues that may be travelling to London and we would be delighted to look after them. Thank you again for your feedback and we... More

Bangkok, Thailand
Senior Contributor
32 reviews 32 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed July 26, 2014 via mobile

Stayed for 7 nights this month with wife and 2 kids in a two bedroom apartment.Layout and space was good but the interiors seem a little rundown and old. It definitely needs some renovation. For the amount of money one pays the furniture should be a little better. The service too is nothing great. The air cooler in one of... More

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Hong Kong, China
1 review
3 of 5 stars Reviewed July 21, 2014

Stayed here for a week in early July. Stayed in a one bedroom apartment and thought the room furnishing was not bad, especially after what we were expecting having seen some of the pictures from earlier reviews. Rooms seemed to have been refurbished recently and had none of the issues highlighted in earlier reviews. That said, do agree the building... More

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London
Contributor
17 reviews 17 reviews
12 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed July 19, 2014

We stayed in an Executive 1bed apartment for 11 days in June , having chosen a serviced apartment because of the length of stay . While the apartments are functional , they are in urgent need of renovation and are inferior to other Ascott properties. Our apartment was on the ground floor which are very visible and lack privacy. The... More

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Additional Information about Ascott Mayfair

Address: 49 Hill Street | Mayfair, London W1J 5NB, England
Location: United Kingdom > England > London
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Ascott Mayfair 4.5*
Number of rooms: 56
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Also Known As:
Ascott Mayfair London, England
Ascott Mayfair Hotel London

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