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Ascott Mayfair

4.5 of 5 49 Hill Street | Mayfair, London W1J 5NB, England
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Ascott Mayfair
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Ascott Mayfair
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127 reviews from our community

Traveler rating
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    19
    12
    9
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Brighton, United Kingdom
Contributor
13 reviews 13 reviews
5 hotel reviews
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

I was so excited when I booked this through Secret Escapes and managed to save 43% but please please be warned that the luxurious, decadent photos on their site do not match what you recieve on arrival. I paid just under £200 for an apartment, thinking it would be a slightly cheaper and more spacious experience than a hotel, something... More 

Was this review helpful? Yes 1
Paul_GM_Ascott, Manager at Ascott Mayfair, responded to this review

Dear Akulum, Thank you for taking the time to post your comments about your recent stay with us at Ascott Mayfair London. I was disappointed to learn that we failed to meet your expectations in certain aspects of your recent stay with us and I sincerely apologize for the inconvenience caused. Obviously we would like to make things right for... More 

1 review
3 of 5 stars Reviewed 1 week ago

I have mixed feelings about The Ascott Mayfair. At first I didn't like it, I was shocked at how tiny the lobby was, approx. 6meters by 9meters and it had only one receptionist whom also acted as a concierge, and answering room service phone calls! However I then realized it wasn't a big issue to me.. But it's definitely different... More 

Was this review helpful? Yes
Paul_GM_Ascott, General Manager at Ascott Mayfair, responded to this review

Dear Manal Q, Thank you for sharing your recent stay with us at the Ascott Mayfair London. As we are a serviced residence we are a little different from your traditional hotel in the fact that we offer our guests the flexibility and freedom to live their way by offer services flexible to each guest's requirements. Whilst we may not... More 

Istanbul, Turkey
Contributor
11 reviews 11 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

A property that you may choose to stay with family. We stayed there as a family with our 5 years old twins. Comparing the price that you pay for and the service you get, I am not sure that's a jewel. 10 minutes to the closest metro station which makes it very difficult to see around with kids, unless you... More 

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Paul_GM_Ascott, General Manager at Ascott Mayfair, responded to this review

Dear sbaysal75, Thank you for your feedback concerning your recent stay with us at the Ascott Mayfair London. As an Apart Hotel, we are different from the traditional hotel model however the service we provide our guests should not be any different so I sincerely apologize if you felt you did not receive a similar level of attention. Rest assured... More 

Durham, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 6, 2014

Stayed for 1 night in an executive apartment in the October half term. Took 5 of us comfortably. Clean, and roomy, 2 bedrooms, 2 bathrooms and all kitchen amenities, and very comfortable beds. Lots of wardrobes, and drawer space, much better than your average hotel. Everything you would need. Also very warm, but unfortunately it was warm outside also! With... More 

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Paul_GM_Ascott, General Manager at Ascott Mayfair, responded to this review

Dear marjal, Thank you for your feedback from your recent stay with us. It was fantastic to read that you had such an enjoyable experience and it was great to read that you were able to take full advantage of our great location and enjoy all that London and the Mayfair area have to offer. We look forward to again... More 

Milton Keynes, United Kingdom
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 7, 2014

I booked this through Secret Escapes, thinking the ability to have a "picnic" around our theatre trip, rather than rushing a meal out would be a good idea. We bought our picnic at Euston and checked in early evening. We were told we had been upgraded from a standard to an executive apartment. A nice little hallway into the apartment... More 

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Paul_GM_Ascott, General Manager at Ascott Mayfair, responded to this review

Dear 0shona0, Thank you for your kind comments concerning your recent stay with us at Ascott Mayfair London. It was indeed a pleasure to have you stay with us. It was great to read that your stay experience was a memorable one and that your trip to London was enjoyable. We certainly look forward to being able to welcome you... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 15, 2014 via mobile

Stayed here for two nights for the Proms in the Park. The apartments location was a short walk from Hyde Park which was great. And not far from shops and restaurants.I had read some negative reviews about the apartments so was a little worried. But on arrival I was pleasantly surprised, everything was lovely. Beautiful Decor, it was spotlessly clean,... More 

Was this review helpful? Yes 1
Paul_GM_Ascott, General Manager at Ascott Mayfair, responded to this review

Dear potter29, Thank you for your kind comments concerning your recent stay with us at the Ascott Mayfair London. It was pleasing to read that we were able to create such a positive experience for your visit and I have since shared your feedback with the entire team to help motivate them further in delivering great service and a unique... More 

Yorkshire, United Kingdom
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 11, 2014

What a great hotel in a great location for our visit to Buckingham Palace. We had two gorgeous rooms, My friend stayed in a Queen suite room, everything she could of wanted. I had a King size suite with my son who is disabled and uses a wheelchair, access to the bathroom was a little too tight and not really... More 

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Paul_GM_Ascott, General Manager at Ascott Mayfair, responded to this review

Dear SharonNigel2014, Thank you for your kind comments concerning your recent visit to the Ascott Mayfair London. We were delighted to read your feedback. We certainly pride ourselves on the level of customer service that we provide at the Ascott Mayfair London and are always striving to make all of our guests feel comfortable and valued. Thank you again for... More 

Hong Kong, China
Contributor
11 reviews 11 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed August 22, 2014

We had the one bedroom which was a comfortable size for 2 adults and 2 kids under 12. We had a newly renovated room and we were pretty happy with it. Great part of town to stay in and good location (although if you are planning to use the tube its a bit of a walk ~ 15 mins to... More 

Was this review helpful? Yes 2
Paul_GM_Ascott, General Manager at Ascott Mayfair, responded to this review

Dear TCTF, Thank you for your recent Tripadvisor post and comments. We certainly appreciate your feedback and it was pleasing to read that you had an enjoyable time. We are positioned a little bit further away from Green Park Station however that assures us that the area is reasonably quiet for our guests to be able to recharge and relax... More 

Saudi Arabia
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed August 21, 2014

We stayed in this property for 9 nights this summer with a big family group. We took 2 units: 3 bedroom apartment and a studio. 1. The location: The property is located in the heart of the prestigious Mayfair within 5 minutes walk from the eastern entrance of Hyde Park. World class restaurants and shops in Mayfair are within 5-10... More 

Was this review helpful? Yes 3
Paul_GM_Ascott, General Manager at Ascott Mayfair, responded to this review

Dear Nyt77, Thank you for your recent feedback and subsequent post. It was disappointing to learn that your expectations did not seem to be fully met during your stay with us and I sincerely apologise for any inconvenience caused. We are indeed in a fantastic location and close to many of London's great restaurants, shopping precinct's and attractions and it... More 

1 review
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed July 28, 2014

Stayed there for three nights. Good location , comfortable rooms . But highly inefficient concierge , unable to understand and follow simple instructions .Would accept a better efficient polite staff after paying 300 plus per night . Interaction with concierge with a impolite body language / who was unable to carry simple instructions . Had missing sorry word from dictionary... More 

Was this review helpful? Yes 8
Paul_GM_Ascott, General Manager at Ascott Mayfair, responded to this review

Dear Sheetal G, Thank you for taking the time to voice your concerns. I was disappointed to learn that we failed to meet your expectations in certain aspects of your recent stay with us and sincerely apologize for the inconvenience caused. I have shared your comments with our Front Office Manager concerning your recent stay. He has since reviewed the... More 

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Additional Information about Ascott Mayfair

Address: 49 Hill Street | Mayfair, London W1J 5NB, England
Location: United Kingdom > England > London
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Ascott Mayfair 4.5*
Number of rooms: 56
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Also Known As:
Ascott Mayfair London, England
Ascott Mayfair Hotel London
Hotel Style:
#322 Luxury Hotel in London

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Staying in Mayfair

Neighborhood Profile
Mayfair
Set beside some of London's best parks and home to world-class galleries, luxurious hotels, and famed thoroughfares, the ultra upscale Mayfair is one of London's most exclusive haunts. Here the shopping is haute, the dining is exquisite, and the nightlife is vibrant. A casual stroll through the area’s chic streets will reveal that Michelin stars and chauffeured cars are practically the norm here. Even if you're on a tight budget, this exceptionally well connected swath of Central London is worth exploring, if only for the chance to take a peak at the goings on of upper crust English society.