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All 1,073 London hotels

Ascott Mayfair

4.5 of 5 Hotel   |   49 Hill Street | Mayfair, London W1J 5NB, England
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Ranked #558 of 1,073 hotels in London
A recent review
4 of 5 stars reviewed 1 week ago
TCTF Hong Kong, China
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120 people have reviewed this hotel

Traveler rating
    39
    44
    17
    11
    9
See reviews for
54
23
5
20
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
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English first
Hong Kong, China
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

We had the one bedroom which was a comfortable size for 2 adults and 2 kids under 12. We had a newly renovated room and we were pretty happy with it. Great part of town to stay in and good location (although if you are planning to use the tube its a bit of a walk ~ 15 mins to... More

Was this review helpful? Yes 2
Paul_GM_Ascott, General Manager at Ascott Mayfair, responded to this review

Dear TCTF, Thank you for your recent Tripadvisor post and comments. We certainly appreciate your feedback and it was pleasing to read that you had an enjoyable time. We are positioned a little bit further away from Green Park Station however that assures us that the area is reasonably quiet for our guests to be able to recharge and relax... More

Saudi Arabia
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed in this property for 9 nights this summer with a big family group. We took 2 units: 3 bedroom apartment and a studio. 1. The location: The property is located in the heart of the prestigious Mayfair within 5 minutes walk from the eastern entrance of Hyde Park. World class restaurants and shops in Mayfair are within 5-10... More

Was this review helpful? Yes 1
Paul_GM_Ascott, General Manager at Ascott Mayfair, responded to this review

Dear Nyt77, Thank you for your recent feedback and subsequent post. It was disappointing to learn that your expectations did not seem to be fully met during your stay with us and I sincerely apologise for any inconvenience caused. We are indeed in a fantastic location and close to many of London's great restaurants, shopping precinct's and attractions and it... More

1 review
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed July 28, 2014

Stayed there for three nights. Good location , comfortable rooms . But highly inefficient concierge , unable to understand and follow simple instructions .Would accept a better efficient polite staff after paying 300 plus per night . Interaction with concierge with a impolite body language / who was unable to carry simple instructions . Had missing sorry word from dictionary... More

Was this review helpful? Yes 7
Paul_GM_Ascott, General Manager at Ascott Mayfair, responded to this review

Dear Sheetal G, Thank you for taking the time to voice your concerns. I was disappointed to learn that we failed to meet your expectations in certain aspects of your recent stay with us and sincerely apologize for the inconvenience caused. I have shared your comments with our Front Office Manager concerning your recent stay. He has since reviewed the... More

Mumbai (Bombay), India
Contributor
17 reviews 17 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 28, 2014

Spent the second week of July here with my wife. The apartment was comfortable and roomy. The kichenette was adequately equipped. The only drawback was the kitchen faucet leaked when turned on. The apartments are located very well in the heart of Mayfair. A 10 min walk got you to Oxford Street and 15 mins to Leicester Square. Will definitely... More

Was this review helpful? Yes 1
Paul_GM_Ascott, General Manager at Ascott Mayfair, responded to this review

Dear SunilSaraf, Thank you for your feedback regarding your recent stay with us. We are pleased however that you enjoyed your stay with us and do feel free to recommend us to any friends, families or colleagues that may be travelling to London and we would be delighted to look after them. Thank you again for your feedback and we... More

Bangkok, Thailand
Senior Contributor
25 reviews 25 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 26, 2014 via mobile

Stayed for 7 nights this month with wife and 2 kids in a two bedroom apartment.Layout and space was good but the interiors seem a little rundown and old. It definitely needs some renovation. For the amount of money one pays the furniture should be a little better. The service too is nothing great. The air cooler in one of... More

Was this review helpful? Yes 2
Hong Kong, China
1 review
3 of 5 stars Reviewed July 21, 2014

Stayed here for a week in early July. Stayed in a one bedroom apartment and thought the room furnishing was not bad, especially after what we were expecting having seen some of the pictures from earlier reviews. Rooms seemed to have been refurbished recently and had none of the issues highlighted in earlier reviews. That said, do agree the building... More

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London
Contributor
11 reviews 11 reviews
9 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed July 19, 2014

We stayed in an Executive 1bed apartment for 11 days in June , having chosen a serviced apartment because of the length of stay . While the apartments are functional , they are in urgent need of renovation and are inferior to other Ascott properties. Our apartment was on the ground floor which are very visible and lack privacy. The... More

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Lee, United Kingdom
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed July 13, 2014

Nice place booked 2 bed apartment for 6 people to be given 2 apartments that linked so a bit weird. Having said that there was plenty of room and it was nice. They didn't give us enough towels though and also didn't give us access to the connecting door so if it shut we would have been locked out. After... More

Was this review helpful? Yes 3
MUMBAI
Top Contributor
56 reviews 56 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed July 1, 2014

Disgusting Concierge. I could call him racist. Or just not interested in his job. Sullen faced porter, who must have been doing some fancy job somewhere and has got kicked down to a job of a porter. Unhelpful and rude. Almost abrasive. Beaten up rooms. windows open only an inch so if you are feeling hot - well go feel... More

Was this review helpful? Yes 6
Manila, Philippines
Top Contributor
52 reviews 52 reviews
15 hotel reviews
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed May 31, 2014

Stayed here a few nights while on a business trip to London. It was my first time to stay in a serviced-apartment, as I normally book a centrally-located hotel when traveling for business. I did not have plans on cooking so the kitchen facility was never utilized. Ordered take away food each time. The gentleman at front desk did not... More

Was this review helpful? Yes 5
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Additional Information about Ascott Mayfair

Address: 49 Hill Street | Mayfair, London W1J 5NB, England
Location: United Kingdom > England > London
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Ascott Mayfair 4.5*
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Also Known As:
Ascott Mayfair London, England
Ascott Mayfair Hotel London

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Suites Wheelchair access Airport Transportation
Hotel Style
#319 Luxury Hotel in London
Hotel Class
Official Description (provided by the hotel)
Operated by the world's leading serviced residence company - The Ascott Limited - experience luxury and ultimate service while residing in Mayfair, London's most exclusive district. Surrounded by museums, stylish restaurants and grand theatres, you can relax and enjoy the sophistication of these boutique accommodations while on business travel or a weekend retreat. The 1920s Art Deco building combines all the comforts and amenities of home with an extensive range of facilities and personalised services. Enjoy the best of London while indulging in the spacious comfort of a luxury London serviced apartment. Choice of Serviced Residence Designed and furnished to reflect the sophistication of the Art Deco period, the apartment sizes range from studios residences to expansive three-bedroom suites. Each apartment has a fully-equipped kitchen and optional separate living area. They are ideal for those who desire spacious comfort when on business trips and leisure vacations. Ideal Location: Guests staying at the Ascott’s London serviced apartments are within walking distance or a short journey from many of the most popular attractions and shopping areas. The rich vibrancy of the city, highlighted through the various museums, opera and dining locations, are just at our doorsteps. Spacious Comfort & Personalised Service: Experience the exceptional services you desire and the benefits of exclusive luxury accommodation in London. Breakfast leisurely in The Terrace while viewing the gardens and unwind with cocktails at The Club Lounge. You can relax in the comfort and security of your own private apartment. 24-Hour reception, Board room, Broadband Internet access, 6-day maid service (excluding Sundays), Fitness centre, Grocery shopping services, Laundry & dry cleaning services, Room service from external restaurants, Steam & sauna room. ... more   less 
Number of rooms
56

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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