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Ascott Mayfair

49 Hill Street | Mayfair, London W1J 5NB, England
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Ascott Mayfair
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145 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for a couple of days this week, I would def recommend staying here its all we needed a comfey bed somewhere to shower and make a warm drink. Yes some bits of furniture are a bit worn but unless your paying top price this is what I would have expected. Would def go back

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Sheffield, UK
Level Contributor
88 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We booked a studio apartment for one night before a trip abroad. I hadnt realised that it was an apartment / studio at first, until I checked the booking for directions but the price was very good against other hotels at the time we were travelling. Although we were late checking in (nearly 11pm) we were dealt with quickly and... More 

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Paul_GM_Ascott, General Manager at Ascott Mayfair, responded to this review

Dear eneia01, Thank you for your recent review. Great to read that overall your stay was an enjoyable one. I have shared your comments with my team to ensure those minor issues you mentioned are immediately taken care of. We hope you may keep us in mind when next needing accommodation in London, as we are certainly based in a... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 20, 2015

comfortable place, the recieption staff are helpfull and friendly the house keeping is good, the only problom was the main elevator not working ..the location is great ..we stayed in 2 bedroom appartments and the showers are very small as per london standered

Was this review helpful? Yes 1
Paul_GM_Ascott, General Manager at Ascott Mayfair, responded to this review

Dear Asaad A, Thank you for your great review. It was a pleasure to have you as our guest and we look forward to being able to look after you again one day in the future. Kind Regards, Paul CAHILL | Residence Manager More 

Mumbai (Bombay), India
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed May 19, 2015

We have been staying at the Ascott during our London vacations since a few years and are very happy with the spacious rooms, general cleanliness, toiletries etc. This year we had the opportunity to stay in three different sized apartments due to changes in our travel schedules and our midway visit to Sicily. Turning off the light in the hallway... More 

Was this review helpful? Yes 1
Paul_GM_Ascott, General Manager at Ascott Mayfair, responded to this review

Dear parulgandhi, Thank you for taking the time to share your review. It was great to read that overall you enjoyed your time with us at Ascott Mayfair London. I have noted your comments, regarding the public areas and the property is currently undergoing a number of enhancement works which, once completed, will have addressed your concerns you mentioned. We... More 

Sydney, Australia
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed May 18, 2015

The accommodation was shabby - there was no way to turn off the light in the hallway without turning off all electricity to the apartment, the king bed (2 twin beds joined) had a protruding spring at the join, the toilet was hard to flush, the shower door did not close, the shower did not drain properly, the locks on... More 

Was this review helpful? Yes 1
Paul_GM_Ascott, Owner at Ascott Mayfair, responded to this review

Dear KathrynE56, Thank you for your recent feedback. Please accept my sincerest apologies for the obvious inconvenience caused during your stay. I have shared your comments with my team to ensure these issues you identified are immediately taken care of and rectified. Currently the property is undergoing a number of enhancement works to help lift the appearance of the building... More 

Singapore
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 13, 2015

We've been staying at this apartment for approximately 3-4 years now, some of the rooms have been refurbished and some are really old and tired. We shall start with those old n dirty beige curtains n blinds not easy to draw them. The furniture are not all consistent in every room, you will be lucky to get a refurbished room... More 

Was this review helpful? Yes 2
Paul_GM_Ascott, General Manager at Ascott Mayfair, responded to this review

Dear Margaret T, Thank you for sharing your feedback regarding your recent stay. I have sent you a private message so that I can gather some further feedback from you. I would also just like to point out that the property in currently undergoing a number of improvement works at present which will see an upgraded door lock system for... More 

Scotland
Level Contributor
64 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed May 7, 2015

This hotel was a lovely surprise - being rated by HotelTonight as "solid", I expected decent but not too much more. But I was very pleased and enjoyed my stay. It is surprisingly spacious - these are apartments, not hotel rooms, and yet the place is run like a hotel. So you can make breakfast in your own wee kitchen,... More 

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Paul_GM_Ascott, General Manager at Ascott Mayfair, responded to this review

Dear klrscotland, Thank you for your kind comments about your recent stay. Great to read that you had such an enjoyable time in Mayfair. It was indeed a pleasure to have you stay with us and please do keep us in mind when next in London. Kind Regards, Paul CAHILL | Residence Manager More 

1 review
4 of 5 stars Reviewed April 18, 2015

We stayed in Ascott for 8 nights on April with our 2 young kids and we couldnt be happier with our choice. Our room was cleaned everyday, fresh towels & i love their L'Occitaine bathroom cosmetics. The furnitures are a little run down but it wouldnt take away the greatness of the overall. The hotel is in a very expensive... More 

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Paul_GM_Ascott, General Manager at Ascott Mayfair, responded to this review

Dear Mimi C, Thanks for taking the time to share your feedback. It was great to read your comments about your stay recently and glad it was overall an enjoyable time in London. Regarding the Lift, unfortunately this has caused some inconvenience for our guests due to a faulty part within the lift. It has been indeed a challenge to... More 

Almaty, Kazakhstan
Level Contributor
213 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
5 of 5 stars Reviewed March 28, 2015

We were really delighted to find this very comfortable aparthotel in the heart of central London. First of all it was very good deal in terms of price. Second it was great comfortable accomodation for the family. And third the location is really perfect with easy access to all central London attractions. We really do hope to return there.

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Paul_GM_Ascott, General Manager at Ascott Mayfair, responded to this review

Dear Oleg K, Thank you for your kind comments concerning your recent visit. It was great to read that you were comfortable and that you were able to enjoy our great location. We too look forward to again welcoming you back one day to the Ascott Mayfair London. Kind Regards, Paul CAHILL | Residence Manager More 

Williamsburg, Virginia
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed January 17, 2015 via mobile

We had the pleasure of staying in the Ascott Mayfair twice at the end of December. The location is outstanding, a 5-10 min walk to Picadilly at Green Park and 20 min to Leicester Square. Traveling with family and it was very helpful having an apartment with basic kitchen, living room and a small washer/dryer. Clean and nicely furnished As... More 

Was this review helpful? Yes 4
Paul_GM_Ascott, General Manager at Ascott Mayfair, responded to this review

Dear Annie_in_the_burg, Thank you for your recent review. It was fantastic to see that your stay with in London was a memorable experience. We are positioned in such a great location and so close to many of London's attractions and key areas and it was great to read that you were able to take full advantage of our location. Thank... More 

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Staying in Mayfair

Neighborhood Profile
Mayfair
Set beside some of London's best parks and home to world-class galleries, luxurious hotels, and famed thoroughfares, the ultra upscale Mayfair is one of London's most exclusive haunts. Here the shopping is haute, the dining is exquisite, and the nightlife is vibrant. A casual stroll through the area’s chic streets will reveal that Michelin stars and chauffeured cars are practically the norm here. Even if you're on a tight budget, this exceptionally well connected swath of Central London is worth exploring, if only for the chance to take a peak at the goings on of upper crust English society.
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Prices are for 1 room, 2 adults
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