We booked into the Millennium Kensington hotel - when we arrived to check in we were told there had been a flood and we needed to stay at the sister hotel the Millennium Mayfair. The Mayfair hotel is ok and reasonable value. On the positive side - The standard of staff and customer service is good, the porters, door staff... More

This hotel is situated close to Oxford street shops and Hyde park. The staff at reception and for breakfast were superb very welcoming and friendly. The public areas of hotel are good. We stayed in a standard room on 3rd floor which I think was really over priced the condition of room was very standard. The toilet seat did not... More

We had an overnight stay here recently with my two sons and their girlfriends. It's only a five or ten minute walk from Bond Street Tube station, and easy to find. We arrived well before normal check in time, but that was no problem - they were happy for us to leave our bags and go off for the day.... More

I recently attended a national conference at this hotel. The spot is convenient and considering where it is in London is also just off the beaten track from all the tourists. Staff were fine but not exceptional, food was OK, conference rooms were well organised but some colleagues who were actually staying the night were grumbling about their rooms and... More

As a repeat offender of this hotel, I must declare that I do love coming here. It is a great place to stay. The staff is nothing less than amazing!! From the moment I am checked in to the moment I leave the hotel, all of my needs are attended to, even before I know I have them! Assam, Ramy,... More

We spent a few nights at this hotel last week and what a lovely experience. We arrived early and asked if they could store our bags for us till it was time to check in. They checked on the system and informed us that They had a room ready for us and we could check in right away! They had... More

Stayed for one night, checked in no problem, we were early but room was ready, stayed in a club room, very nice, clean, all that we needed. Hotel location excellent! Returned to the hotel Club Room at about 8pm and was looked after by Patricia who can only be described as EXCEPTIONAL, her attention to detail was fabulous, she was... More

I stayed at this hotel for 2 nights. As mentioned above, very good location, just a few minutes walk from Oxford St. The room was comfortable enough, although the bathroom had nowhere to plug in the hairdryer. The lighting in the bedroom was not bright enough to style your hair there. The breakfast was excellent with many hot and cold... More

Rooms are decent and decently priced, and location for Mayfair / west End is great. However, as one is accustomed to in larger hotels, one is treated very much as a number and processed as cattle, with no caring or personalized service. Would a smile hurt, or any empathy?