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Comfort Inn London - Westminster

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39 Belgrave Road | Victoria, London SW1 V2BB, England (Formerly Central House Hotel - Victoria)
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Comfort Inn London - Westminster
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Comfort Inn London - Westminster
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469 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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1 review
2 of 5 stars Reviewed 5 days ago NEW via mobile

London or not, at £115 a night the hotel is disgracefully overpriced for what it is. Would definitely not stay again. I have nothing more to add but Trip Advisor require that a review is a minimum number of characters before they accept it.

Was this review helpful? Yes 1
2 reviews
1 of 5 stars Reviewed 1 week ago NEW

At £165 per night in London I wasn't expecting luxury by any means, but I wasn't expecting THIS either... To be fair, on first arrival the lobby was smart and clean and the receptionist was polite and reasonably efficient. However... that's where the positives end I'm afraid... The bedroom was dark, cramped and dated. The bed was horrendously uncomfortable. The... More 

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Travelers are raving about these London hotels

Karlskoga, Sweden
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Welcoming and nice staff. However the room looked more like a cabin on a boat. No waterpressure in the shower, which when used, interfered with the toilet. Vice versa when you used the toilet your feet where in the shower. The elevator was slower than a pensioner with a walker, breakfast room was cramped and last but not least, no... More 

Was this review helpful? Yes
Kamila B, General Manager at Comfort Inn London - Westminster, responded to this review

Dear Chock, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.. It is a pleasure to announce that we will be implementing many upgrades to the property within the next couple of months. Our main priority is... More 

Lynchburg, Virginia
Level Contributor
32 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 1 week ago

Victoria Station is within an easy 3 block walk of this small hotel, which is its best point. However, that is not to downgrade the property itself. The rooms are on the small side by US standards, and there is no AC. However, the latter is not usually a problem in the UK ;-) The accommodations themselves are spotlessly clean... More 

Was this review helpful? Yes 1
Kamila B, General Manager at Comfort Inn London - Westminster, responded to this review

Dear Carey, Thank you for choosing our hotel, and for taking the time to write a review! We are glad to hear that overall you enjoyed your stay. Our hotel aim's to provide a truly unique experience. We are thrilled that we were able to exceed your expectations. We look forward to welcoming you back in the future. Please reach... More 

Tucson, Arizona
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

It was my family's first time in London and we absolutely loved it. We went in December of 2013 and the staff was wonderful and accommodating specially Glenn who changed our room promptly and without any problems since we had asked for two single beds and they had originally given us a double. You can buy tour bus tickets at... More 

Was this review helpful? Yes 2
Kamila B, General Manager at Comfort Inn London - Westminster, responded to this review

Dear Andres, It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel! Please reach out to me directly at kamila.borkowska@4chotels.co.uk if you would be willing to stay with us again in the future. It would be such a pleasure to personally welcome you back. Warmest regards,... More 

London, United Kingdom
1 review
5 of 5 stars Reviewed 4 weeks ago

I had an amazing stay here with my girlfriend seriously it awesome you have to just try it. We were near all the hustle and bustle of London Westend and we loved it. Great service from the staff and the room was beautiful. I highly reccomend.

Was this review helpful? Yes
Kamila B, General Manager at Comfort Inn London - Westminster, responded to this review

Dear Jerry, Thank you very much for taking the time to share your recent experience. We are very pleased that you enjoyed your stay with us. I greatly appreciate your comments. Please reach out to me directly at kamila.borkowska@4chotels.co.uk if you would be willing to stay with us again in the future. It would be such a pleasure to personally... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 2, 2015 via mobile

Awful. They tried to put us in s room with no natural light. Now we are four floors up with no lift and the shower is on top of the toilet. The door into the bathroom is the shower door. Bed is old and squeaky. For £120 they should be ashamed Awful.

Was this review helpful? Yes 2
Kamila B, General Manager at Comfort Inn London - Westminster, responded to this review

Dear Guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many upgrades... More 

Auckland Region, New Zealand
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 27, 2015

Very handy (7 mins walking distance) for Victoria Stations, shops, Westminster Cathedral, Buckingham Palace etc. Rooms are clean and small but quite adequate when one is out all day. Breakfast is simple but plenty of choice of cereals, eggs, yogurts, cheese, breads and pastries, and again adequate and makes a pleasant change from the greasy cooked breakfast often found. The... More 

Was this review helpful? Yes 1
Kamila B, General Manager at Comfort Inn London - Westminster, responded to this review

Dear Julia, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in... More 

Chester, United Kingdom
Level Contributor
74 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 229 helpful votes
2 of 5 stars Reviewed May 16, 2015

This was my first stay at a Comfort Inn, and sadly my last. The room I was first given was absurdly small, stuffy and without any opening windows. I was then offered an alternative room which was much bigger but unfortunately was rather filthy. Overall, a great disappointment as was hoping for better for my first Comfort Inn stay. Breakfast... More 

Was this review helpful? Yes 2
Kamila B, General Manager at Comfort Inn London - Westminster, responded to this review

Dear Derek, Thank you for your feedback. Your willingness to share your recent experience with us is genuinely appreciated. It seems as if we’ve missed on few points. Please be assured that the issues you have raised have been investigated and actions have already been taken. Please reach out to me directly at Kamila.Borkowska@4chotels.co.uk if you would be willing to... More 

Bristol, United Kingdom
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed May 10, 2015

I have stayed here a few years ago but my review has changed! Our room was tiny, but it was clean & comfortable. The downside was that it was VE weekend so every where was booked or charging stupid money. We paid £128... our room was noisy, a pub or bar must have been very close and the view from... More 

Was this review helpful? Yes 2
Kamila B, General Manager at Comfort Inn London - Westminster, responded to this review

Dear Guest, Thank you very much for taking the time to share your recent experience. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments. In taking great care of our hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I’m... More 

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