i have been to london for a night. first of all they trick u into selling a double room based on the photo in their website. trust me the rooms were no whre near to the picture. we had a small size room it was as if a double cot was fitted in a single room. worst part was there... more

Terrible staffs and they tried to charge you as much as possible. Room is extremely dirty and worn. Don't stay here, it is not a place for human. more

I took my mother to London for her 60th and wanted to give her something special to remember. On arrival we were informed we could leave our bags with them until our room was ready. We were pointed in the direction of a lobby with boxes of junk, dirty pillows and a weight lifting bench. We were given room 6... more

This hotel is handy for Victoria Station and the Gatwick Express. It's cheap and not very cheerfull but appears clean. More of a backpackers hotel really and well situated. It served its purpose. more

I was very concerned prior to our trip about state of hotel following tripadvisor reviews. So much so that I contacted the hotel before our visit. I'm glad I did. The rooms we were given were acceptable, but I got the distinct impression that the hotel is being renovated one room at a time. One of our rooms was fine,... more

My party arrived here this morning to be greeted by the filthiest room I've ever seen. When we complained the staff were condescending & downright rude,& then they also held back the price of one nights stay from our refund. The Manager...one Mr.Patel was not there,nor could he be contacted,so I have sent an email demanding he meet us &... more

Unclean, unfriendly, unhelpful staff. Is close to Victoria Station (5 min) and Buckingham Palace (10 min walking) but stay at the Best Western just down the street from the Hanover, you will get a cleaner hotel, slightly higher rate but will be much happier. more

This must be the worst hotel ever, I have booked a double room with my boyfriend to be given a tiny attic room, dirty, dirty shower, smelly, with no window. the next day when I woke up I was covered in scabies. I ran to the local hospital to get a prescription for the treatment, when I called the hotel... more

was a bit worried about the hotel because of the reviews but wasnt that bad. no frills but ok breakfast , decent room and clean bed. very helpful staff though more