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The Pelham Hotel

#151 of 1,052 Hotels in London
Certificate of Excellence
15 Cromwell Place, London SW7 2LA, England
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532 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Cincinnati
1 review
5 of 5 stars Reviewed yesterday NEW

This has to be one of the best hotels we've stayed at worldwide. The accomodations, staff and food were wonderful. Absolutely loved the room, and was not at all croweded with a family. The staff in the mina lobby were very friendly, and helpful. And loved having breakfast in the restaurant. We know we'll be staying here again when we... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Anna A, General Manager at The Pelham Hotel, responded to this review

Dear Guest Thank you for your lovely comments. I am delighted to see that you enjoyed your stay. We look forward to have you visit us again in the future. Warm Regards Anna General Manager More 

Gold Coast
Level Contributor
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

The Pelham is a visually beautiful hotel, of that there is no doubt. Our experience there, however, had a few hiccups. The rooms are uniquely and luxuriously appointed. The restaurant food was enjoyable, but there were problems with the timing of food being delivered. Joe, the concierge, was a standout for his warmth and helpfulness. In my view, there was... More 

Was this review helpful? Yes
Anna A, General Manager at The Pelham Hotel, responded to this review

Dear Guest, You are most welcome! Every guest's feedback is extremely important for us and thank you for sharing your experience with us. We all look forward to welcoming you back to the Pelham. Warm Regards Anna General Manager More 

Chicago
4 of 5 stars Reviewed 4 days ago NEW

The hotel provided an excellent base from which to visit London. It is well located by the South Kensington tube station. It has comfortable accommodations and is well managed. Highly recommended. The hotel's restaurant was very good, also.

Review collected in partnership with this hotel

Was this review helpful? Yes
Anna A, General Manager at The Pelham Hotel, responded to this review

Dear Guest, I was pleased to see that you enjoyed your stay at the Pelham. I look forward to seeing you back in our hotel soon. Warm Regards Anna General Manager More 

Benicia
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This is a self-described "boutique" hotel- smallish but lovely. Rooms are very comfortable, quiet and well appointed- not cramped as you might expect from a smaller hotel. The staff is wonderful- helpful, courteous and charming. And the location is terrific. The hotel is across the street from shops and restaurants as well as two underground stations. This is a terrific... More 

Was this review helpful? Yes
Anna A, General Manager at The Pelham Hotel, responded to this review

Dear Guest Thank you for your wonderful words about your stay. I am delighted to see that you appreciated our fabulous location and staff. We all look forward to welcoming you back with us very soon. Warm Regards Anna General Manager More 

Lewisville
1 review
5 of 5 stars Reviewed 1 week ago

Hotel and staff are unbelievable, spoiled us rotten. Great stay no complaints at all. Perfect area to be in. Nice luxury treated us like family. Easy to access and had London life right outside. Great stay!

Review collected in partnership with this hotel

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Anna A, General Manager at The Pelham Hotel, responded to this review

Dear Guest Thank you very much for your comments following your recent stay. I am very pleased to read how much you enjoyed your stay with us and we all look forward to welcoming you back and spoil you even more! Warm Regards Anna General Manager More 

Powys
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Staff helped to make my partners birthday to remember,when we arrived there was a very warm welcome and was shown to the lounge while we waited for our room we was also had drinks served and offered complimentary cream tea for our wait..when we got to the floor we was staying on a member of staff showed us to our... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Anna A, General Manager at The Pelham Hotel, responded to this review

Dear Guest Thank you for your comments. I am delighted to see that the work my team are putting in is being recognised by guests such as yourself. We look forward to have you visit us again in the future. Warm Regards Anna General Manager More 

San Diego, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I planned a week in London with my granddaughter in her 13th year because I wanted to show her my favorite city in Europe. Chose The Pelham because of its charm and the feeling of living in an old English townhouse, as well as the fact that it is directly across the street from the South Kensington tube station as... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Anna A, General Manager at The Pelham Hotel, responded to this review

Dear Guest Thank you very much for such a positive feedback. I am delighted to read that you and your granddaughter have enjoyed your stay with us. The Pelham is the best place to discover London and have a taste of traditional English design with a modern twist. We all look forward to welcoming you back! Warm Regards Anna General... More 

Atlanta
1 review
4 of 5 stars Reviewed 2 weeks ago

Good choice for a long weekend. Great location so close to South Kensington tube giving easy access to anywhere in London. Nice and quiet. Eclectic and interesting building with lots of character. They could improve their included breakfast choices. Forgot to deliver my pre-ordered champagne.

Review collected in partnership with this hotel

Was this review helpful? Yes
Anna A, General Manager at The Pelham Hotel, responded to this review

Dear Guest Thank you for your comments. The Pelham is situated in a wonderful location and it is ideal for business and leisure travellers. I am sorry to see that your pre ordered champagne was not delivered, please rest assured that I will address with my team. Warm Regards Anna General Manager More 

Bonn
1 review
4 of 5 stars Reviewed 2 weeks ago

Good traffic connections, close to attractions and places of interest. The stuff is all the time very friendly und obliging. The rooms are clean and homelike. We have had a nice time and feel in good hands.

Review collected in partnership with this hotel

Was this review helpful? Yes
Anna A, General Manager at The Pelham Hotel, responded to this review

Dear Guest Thank you for your comments. I am happy to see that you have enjoyed your stay. We certainly hope to have the pleasure to welcome you back in the near future. Warm Regards Anna General Manager More 

Cambridge, United States
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Definitely the best neighborhood to stay in; Close to metro, shops, cafes, restaurants, museums, Christies auction house. This is residential yet urban. Also in West London so closer to London Heathrow airport.

Review collected in partnership with this hotel

Was this review helpful? Yes
Anna A, General Manager at The Pelham Hotel, responded to this review

Dear Guest Thank you for your comments. I am delighted to see that you enjoyed your stay at the Pelham Hotel. I hope we will have the opportunity to welcome you again soon. Warm Regards Anna General Manager More 

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Staying in South Kensington

Neighborhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
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