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Derby Hotel


Derby Hotel
155-157 Cromwell Road, London SW5 0TQ, England
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Traveler Reviews

58% Recommend
3.0 of 5 stars 59 reviews
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By trip type
All (59)
[ Date ] [ Rating ]
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1 of 5 stars
Bobsen 1 contribution
Copenhagen, Denmark
Jul 4, 2009

If I could give no stars, I would. I have just returned from London where I spent four days at this 'hotel'. I choose this place based on previous users comments, boy, was that wrong. My son and I were there during the three hottest days in June and it was sure misery. The tiny, cramped room was street side... more

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3 of 5 stars
Jacktor31623 7 contributions
USA
Apr 14, 2009 | Trip type: Couples

We stayed at The Derby Hotel for a total of 3 nights in February 2009. The hotel is situated very close to the Gloucester Road tube station which offers service on the District, Circle, and Piccadilly lines, enabling you to get to the majority of the top sites in the city. For the location, it was reasonably priced. However, we... more

Terrible
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1 of 5 stars
cathandpete 12 contributions
Carlisle, Cumbria
Mar 20, 2009 | Trip type: Couples
1/2 found this review helpful

Nothing more to say other than it's one of the worst hotels I've ever stayed with. Not very clean, terrible decor, and very run down. Staff are not very friendly, and weren't willing to sort out errors. The only good thing is the location! more

Small Rooms
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2 of 5 stars
jayeleets 1 contribution
UK
Mar 17, 2009 | Trip type: Couples

Hotel clean and fresh, reception staff polite and efficient but not very welcoming. Be careful though as some rooms are a single room (the head board shows this) with a 3/4 bed in and are used as double rooms so are very very small. It is a budget hotel so you get what you pay for. more

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3 of 5 stars
jo5847654684645 1 contribution
luxembourg
Mar 3, 2009 | Trip type: Couples

rooms are oldish, but clean and no "bad suprises"; 24h reception, friendly service, excelent neighbourhood, good metro service; meets expectations, nothing fancy, but does meet expectations. more

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3 of 5 stars
SAM.46 8 contributions
ENGLAND
Feb 25, 2009 | Trip type: Family
1/1 found this review helpful

Stayed at the Derby during February school hols with husband and 2 teenagers. We were given a basement room ( told by reception staff it was on ground floor ! ) looking UP to the front street - noisy but bearable. Sink in bathroom had a large crack in it, but could still be used and yes the curtains fell... more

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1 of 5 stars
MaggieNice 1 contribution
Nice
Jan 23, 2009 | Trip type: Couples

We recently stayed in this hotel to be close to most sightseeing areas and our stay was pretty dreadful. The reception staff was unfriendly and rude, same goes for the breakfast-room staff (who could barely speak english). The room was dirty, the carpeting was ripped in several places. The hotel claims to have been fully renovated in 2007, but you... more

Dreadful
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1 of 5 stars
Emma_and_Dan_Derby 22 contributions
Derby
Dec 13, 2008 | Trip type: Couples

My stay here was awful. We arrived just after 7pm, having booked this hotel as a way to break up Eurostar travel and then onward train journey home, the reception was unmanned, there was no bell to draw attention. After a few minutes a young man came from what I now know to be the bar / breakfast room, and... more

Management response from
GuestRelations1, Guest Relations

We regret that the guest was disappointed with the Derby Hotel Kensington, a budget family-friendly hotel in prime location. We apologise for the inconvenience caused due to faulty curtains and the noise from Cromwell Road. We can ensure you that there was no availability on that night to upgrade/ move the guest to another room. Our Front Office team has...

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5 of 5 stars
journey_heart 1 contribution
Portales
Nov 18, 2008
0/1 found this review helpful

Derby hotel Kensington- Pretty location and cheap budget hotel! This pretty and cheap budget hotel was located in central London a few walk from Earls Court and easily accessible from the Kensington tube with many trendy areas over such as Kensington Gardens and palace to visit and London’s attraction for visiting museums and exhibitions are having easy access. Spacious Rooms... more

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2 of 5 stars
UK_Manchester 26 contributions
Nov 1, 2008 | Trip type: Family

We stayed here for 3 nights in October 2008. First, the plus points. The location is within seven or eight minutes walk of either Gloucester Road or Earl's Court tube stations. You can be at any Central London location within 20 minutes of leaving the hotel. There is a good selection of restaurants between the hotel and Gloucester Road Station.... more

Management response from
GuestRelations1, Guest Relations

We apologise for the inconvenience caused and we can assure that action has been taken in regards to our maintenance department, which is the main concern of the guest. Our Front Office team has also been alerted to be more cautious and to maintain high customer service levels at all times. English Breakfast at the Derby Hotel consists of a...

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Derby Hotel Also Known As

Address: 155-157 Cromwell Road, London SW5 0TQ, England
London Hotels Derby Hotel
3.0/5.0
59