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Park Grand London Kensington

4.0 of 5 33-37 Hogarth Road | Kensington, London SW5 OQQ, England (Formerly BEST WESTERN PREMIER Park Grand London Kensington)
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Certificate of Excellence 2014
Park Grand London Kensington
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Park Grand London Kensington
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443 reviews from our community

Traveler rating
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    32
    12
    6
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
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There are newer reviews for Park Grand London Kensington
See the most recent reviews
Wales
Contributor
20 reviews 20 reviews
20 hotel reviews
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed September 15, 2014

Stayed at this hotel in September on business for 2 nights. Excellent location, only a 5 minutes walk from Earls Court tube station. Rooms are excellent and the bathroom, although small, is very impressive. Room location was quite a walk from the hotel on the lower ground floor and right on the street which at times could be quite noisy.... More

Was this review helpful? Yes
Clayton C, House Manager at Park Grand London Kensington, responded to this review

Dear Lisa 799, Thank you for you taking the time to comment on your recent stay. The Park Grand Kensington offers a variety of room types and our team is always ready to offer the requested room preference, should our occupancy allow so. While our gym is Out-of-order we are offering daily vouchers for the Soho gym, located at 2... More

UK
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 15, 2014

Stayed in the Park Grand with my wife for three nights earlier this month. We chose the location for easy access to our respective places of work but also for some social activities in the evening. The location couldn't be better and is only two or three minutes walk from Earl's Court tube station. For the first night we were... More

Was this review helpful? Yes 1
Clayton C, House Manager at Park Grand London Kensington, responded to this review

Dear KingsGate 2012, Thank you for taking the time to share your thoughts on this site. I am delighted to know that we were able to surpass the initial experience. Additionally I am happy to inform that our Maintenance team was able to sort the situation with the Bathroom in order to avoid similar situations in the future. We hope... More

Maidstone, England
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed September 14, 2014

We were given a room in the basement with no natural light. I was told the hotel was full when I requested a room on an upper floor. Booked a room illustrated on the website WITH a window ( Does this contravene the trade descriptions act?). Would have paid a quarter of the price paid here for a similar basement... More

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Clayton C, House Manager at Park Grand London Kensington, responded to this review

Dear DerekAlan, Thank you for taking the time to leave you comments on this website. I regret to learn that you did not enjoy your stay. Like many hotels in London we also have room in the lower level, which I can assure does not contravene the trade descriptions act. The photos on a hotel website are only a small... More

Ipswich, United Kingdom
Contributor
17 reviews 17 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed September 14, 2014

We had booked into the Premier Kensington for our stay after Proms in the Park, only to be upgraded to this one. We did get a room downstairs with no window, but for us it wasn't a problem as we were spending so little time in the room. The room itself was a good size, with a good shower and... More

Was this review helpful? Yes 1
Management response:

Dear Jo Seargent, Thank you for sharing your experience on this forum. I am sure they will be much appreciated by other travellers. I am thrilled to learn that we already won you over as a repeated guest is our ultimate reward. We can’t wait to have you back soon. If we can help with anything please do not hesitate... More

Senior Reviewer
6 reviews 6 reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 13, 2014

Close to Earls Court underground station. We stayed just the one night but would happily have stayed more. Helpful receptionist. Lovely room with free fruit in room. Mini bar in room. Great range of food for breakfast. More than plenty to eat.

Was this review helpful? Yes 2
Clayton C, House Manager at Park Grand London Kensington, responded to this review

Dear pmorris 149, Thank you for taking the time to leave a review on this forum. I have share your comments with the team who was thrilled to learn that you had such a great time with us. I really appreciate that you mentioned some of our services. The team of Park Grand Kensington can’t wait to have you back.... More

Kirriemuir
Reviewer
5 reviews 5 reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed September 12, 2014

This hotel exceeded expectations, lovely room and very helpful staff. We did not eat at the hotel so cannot comment on the food. Great location near the tube and plenty of good pubs nearby. Would recommend this hotel for a stay in London.

Was this review helpful? Yes
Clayton C, House Manager at Park Grand London Kensington, responded to this review

Dear Alan Y, Thank you, once again, for choosing the Park Grand Kensington for your recent stay. It was a pleasure to have you with us. I am delighted to learn that we have surpassed your expectations as our team strives very hard to ensure that all our guests have a great stay. I really appreciate your recommendation as the... More

London, United Kingdom
1 review
2 of 5 stars Reviewed September 11, 2014

Myself and my partner recently booked a room for an overnight stay, I say my partner, I booked the room as a surprise after looking at many hotels before hand, going through the process of selecting dates and room types over and over on multiple sites comparing packages until I finally settled on this Hotel. So I went back to... More

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1 review
2 of 5 stars Reviewed September 11, 2014

Currently staying at the hotel- booked due to good trip advisor reviews and it was a big mistake! The Superior Double room we booked online is tiny, barely enough to move around in. We struggled to rearrange the room to fit our suitcases. The internet was free for us (but connection is quite terrible). There is no wine bottle opener... More

Was this review helpful? Yes
Clayton C, House Manager at Park Grand London Kensington, responded to this review

Dear Lena K, Thank you for taking the time to share your comments here, on TripAdvisor. I regret that you felt the need to express your concerns on this website. We have a variety of room types and cater for all tastes. For a future stay may I perhaps suggest a Club room as they are more spacious? We do... More

London, United Kingdom
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 9, 2014

I stayed here for one night and upon checking in, we were told that we would be given a bigger room than what we paid for - which was lovely. The room was clean, spacious and romantic (although we were on the bottom floor and there was no window). Definitely recommended

Was this review helpful? Yes 1
Clayton C, House Manager at Park Grand London Kensington, responded to this review

Dear Sen 12392, Thank you for taking the time to leave your comments here. I have shared your review with the team who was delighted to learn that you had an enjoyable stay with us. We hope to welcome you back, in a near future. If we can help with anything please do not hesitate to contact us. I can... More

Blackpool, United Kingdom
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed September 8, 2014

A 2 night stay with grandson and family to take in the proms and taking great grandchildren to some of London's attractions the tube at the bottom of the road took us to all location The staff were very helpful even going to renew parking fee for us Our rooms were on the third floor were lovely and the shower... More

Was this review helpful? Yes 1
Clayton C, House Manager at Park Grand London Kensington, responded to this review

Dear Jacwen, Thank you for your lovely comments on the this forum. Our team strives very hard to make sure that all guests have an unique stay. We do hope that we will be able to welcome you back as it was a pleasure to have you with us. If we can help with anything please do not hesitate to... More

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Additional Information about Park Grand London Kensington

Address: 33-37 Hogarth Road | Kensington, London SW5 OQQ, England (Formerly BEST WESTERN PREMIER Park Grand London Kensington)
Location: United Kingdom > England > London > Earls Court
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Park Grand London Kensington 4*
Number of rooms: 133
Reservation Options:
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Also Known As:
Best Western Premier Shaftsbury London Kensington Hotel London
Shaftesbury Kensington Hotel London
Shaftesbury Kensington London
Park Grand London Kensington England

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