We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 1,073 London hotels

Park Grand London Kensington

4.0 of 5 Hotel   |   33-37 Hogarth Road | Kensington, London SW5 OQQ, England (Formerly BEST WESTERN PREMIER Park Grand London Kensington) (Earls Court)
Hotel amenities
Save Saved
You added Park Grand London Kensington to your Saves list
Park Grand London Kensington
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
90%
Ranked #130 of 1,073 hotels in London
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 weeks ago
benandglenn Manchester, United Kingdom
  • Reviews (363)
  • Photos (43)
  • Amenities
  • Q&A (1)
  • Room tips (67)
  • Location
  • More
Write a Review

363 people have reviewed this hotel

Traveler rating
    182
    148
    23
    6
    4
See reviews for
35
142
16
100
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
There are newer reviews for Park Grand London Kensington
See the most recent reviews
Manchester, United Kingdom
Senior Contributor
27 reviews 27 reviews
26 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Booked this, via laterooms.com, as I was very late with my planning, and wanted to avoid a far out Premier Inn. The Park Grand was cheaper than Premier Inns nearby, and definitely much better!! Reception staff were super friendly, carrying my large case up the steps, and offering to take it to my upgraded room! The room was large, spotlessly... More

Was this review helpful? Yes
Clayton C, Manager at Park Grand London Kensington, responded to this review

Dear Benandglenn, I'm very delighted to hear that you found our pricing to be competitive, and our staff to be "super friendly". I will surely pass your comments on for everyone to read here at the hotel. Thank you for thinking of staying with us on your next business trip, it would be our pleasure to welcome you back. If... More

Exmouth, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We booked direct for one night as we were going to Wimbledon to see the tennis. I thought the hotel was really good value for London and in an ideal position, just minutes from earls court tube station. The staff were very friendly and the room was clean and comfortable, the fruit was a nice touch. We ate in the... More

Was this review helpful? Yes
Clayton C, Manager at Park Grand London Kensington, responded to this review

Dear Daydreamer999, Thank you very much for posting your review of our hotel. I am so pleased that you found our staff friendly and the room clean and comfortable. I shall definitely pass on your comments to all departments. Should you decide to use us again I'm sure that we can show you a much more vibrant restaurant than what... More

Maidstone
Contributor
15 reviews 15 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Only stayed for the one night, but it was everything we hoped it would be. Just a 3-4 minute walk from Earls Court underground, welcomed by very attentive staff, we stayed in a deluxe 2nd floor room. Attention to all the small details, it definitely is worth it's 4* rating - the bed was scrummy, the bathroom luxurious and the... More

Was this review helpful? Yes
Clayton C, Manager at Park Grand London Kensington, responded to this review

Dear LisaMaistone, Thank you very much for taking the time to review our hotel. We do indeed believe that its the small things that count, which is why those little details in the room are paid attention to. I'm really sorry that you were not entirely satisfied with our late night panini's, but hopefully should you decide to stay with... More

Newcastle upon Tyne, United Kingdom
1 review
5 of 5 stars Reviewed 3 weeks ago

Arrived to a friendly and helpful greeting, in fact all the staff I came in contact with were excellent and the atmosphere of the hotel was much more personal than the size. My room, whilst good size and very clean, which was expected and was well furnished with taste. The bathroom was spacious enough and well fitted out. Beautiful curtains... More

Was this review helpful? Yes
Clayton C, Manager at Park Grand London Kensington, responded to this review

Dear Paul S, Thank you very much for taking the time to review our hotel. I was happy to read that you found our hotel very personal and our staff excellent. Our hotel does offer an outstanding breakfast with our chefs taking great care into its preparation, so I am glad that you enjoyed it. We would most definitely look... More

Reviewer
5 reviews 5 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

We got a great deal on Wotif and were more than happy with the room. Small but clean and a very comfortable bed. The shower was fantastic with 2 different shower heads. All of the staff were friendly and accommodating. Free tea, coffee & biscuits in the room was a great touch. We didn't eat in the restaurant so unable... More

Was this review helpful? Yes
Clayton C, Manager at Park Grand London Kensington, responded to this review

Dear Rebecca W, Thank you for taking the time to review our hotel. Its a shame that you were not able to eat in our restaurant, perhaps next time you visit you will be able to sample our menu if not try one of our chefs 'special of the day'. The overhead rainfall shower heads in our bathrooms are indeed... More

Melbourne, Australia
Contributor
17 reviews 17 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Booked at the last minute on the internet as it appeared to be good value. I booked 2 club rooms but this definition clearly did not mean what I have come to expect 'club room' to mean. These was no club lounge and no extra services that most people come to expect from this title of room. We were a... More

Was this review helpful? Yes 1
Clayton C, Manager at Park Grand London Kensington, responded to this review

Dear Suefischer, Thank you for taking the time to review our hotel and I'm glad that you found it be very reasonable. I would be very grateful if you could contact me directly on clayton@parkgrandkensington.co.uk in order to discuss your experience with us. I look forward to hearing from you. Many Thanks Clayton Clayton Caredda House Manager Park Grand London... More

Orlando, FL
Top Contributor
56 reviews 56 reviews
19 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Just a short walk to the Earl's Court underground station, with lots of eateries, cafes and mini-markets nearby to catch a snack coming and going to the hotel, this was a perfect location for us. Room was nice, clean, spacious with all the expected amenities. Service was exceptional, provided by smiling and personable front desk staff. We particularly appreciated customized... More

Was this review helpful? Yes
Clayton C, Manager at Park Grand London Kensington, responded to this review

Dear Salsasenora, Thank you for taking the time to post your review of our hotel. It is so nice to hear that you found our front desk staff personable with exceptionable service. Our hotel is indeed located within reach of Earls Court station giving it easy access to all of London and its many attractions. Do let me know if... More

Greater Adelaide, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My fiancé and I decided at past minute to stay at this hotel as we needed to go to London before we travelled back to Australia . The staff have to be the nicest ,polite,welcoming staff we have met in a hotel , we had stayed at 11 hotels in June on our travels and this was the best out... More

Was this review helpful? Yes
Clayton C, Manager at Park Grand London Kensington, responded to this review

Dear Aussieandpom, I am very glad to hear that your experience at our hotel and in particular our staff was so good that you had to leave a review. Our staff take pride in the service they provide to our guests and I am so very proud that this is being translated into the guest experience. I shall ensure that... More

Dallas, Texas
Top Contributor
121 reviews 121 reviews
31 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed at the Park Grand in London Kensington for one night. We were meeting friends there who were also staying at the hotel. When they first gave us our room, we thought it smelled like cigarette smoke. We called reception asking if we could change rooms. She said that smoking wasn't allowed in the hotel and there was a... More

Was this review helpful? Yes 1
Clayton C, Manager at Park Grand London Kensington, responded to this review

Dear Eatsleeptour, Thank you for your comments, I'm sorry that you were not happy with the way your issue had been handled. I would like to discuss this further with you if at all possible, please feel free to contact me on clayton@parkgrandkensington.co.uk I'm glad that the team was able to remedy the situation in the end for you, and... More

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

On arrival we were told our room wasn't available and the only room available was a downgrade. This we accepted, but then were told that the price was the same as we had booked through a discount site. That's a first for me, especially as we had decided to take a room that was better than the cheapest available. Room... More

Was this review helpful? Yes 1
Clayton C, Manager at Park Grand London Kensington, responded to this review

Dear Bob P, I'm sorry to hear that your recent stay with us left you feeling disappointed. I would appreciate it if you could contact me on clayton@parkgrandkensington.co.uk in order to discuss this further with you. I look forward to hearing from you. Many Thanks, Clayton Clayton Caredda House Manager Park Grand London Kensington. More

Owners: What's your side of the story?
If you own or manage Park Grand London Kensington, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Park Grand London Kensington? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Park Grand London Kensington

Address: 33-37 Hogarth Road | Kensington, London SW5 OQQ, England (Formerly BEST WESTERN PREMIER Park Grand London Kensington)
Location: United Kingdom > England > London > Earls Court
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Park Grand London Kensington 4*
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Expedia, Orbitz, WHM Global Ltd., Hotels.com, Cheap Tickets, Tingo, Agoda, TripOnline SA and Otel so you can book your Park Grand London Kensington reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Premier Shaftsbury London Kensington Hotel London
Shaftesbury Kensington Hotel London
Shaftesbury Kensington London
Park Grand London Kensington England

43 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (31)
Viewed
Room/suite (15)
Viewed
View from room (3)
Viewed
Bathroom (6)
Viewed
Hotel & grounds (2)
Viewed
Dining (1)
Viewed
Other (4)

Management photos: Courtesy of the property manager

Viewed
All management photos (13)
Viewed
Dining (1)
Viewed
Room/suite (3)
Viewed
Other (9)

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style
#96 Business Hotel in London #96 Luxury Hotel in London #114 Family Hotel in London #126 Romantic Hotel in London
Hotel Class
Number of rooms
133

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Park Grand London Kensington and other travelers.
1 question
5 days ago

See all questions (1)

See which rooms travelers prefer