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Park Grand London Kensington

4.0 of 5 33-37 Hogarth Road | Kensington, London SW5 OQQ, England (Formerly BEST WESTERN PREMIER Park Grand London Kensington)
#142 of 1,073 hotels in London
386 Reviews 4.5 of 5 stars
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Certificate of Excellence 2014
Park Grand London Kensington
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Park Grand London Kensington
  • Overview
  • Reviews (386)
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  • Room tips (70)
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386 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
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English first
Midland, Texas
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Stayed for five nights last week, great location to the underground and a few friendly pubs. Customer service was outstanding, special thanks to Lizzie who was so helpful and friendly, all the staff were so nice. Room really small for two suitcases but we managed, could definately do with more counterspace in the bathroom and there was room for it,... More

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Glasgow, United Kingdom
Senior Contributor
48 reviews 48 reviews
16 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

We stayed here due to location, it being within walking distance of football stadium. 2 mins walk from tube was so handy. We had a pleasant greeting on arrival and as our original room was not ready we were upgraded to club room which was lovely. Clean, well equipped and fantastically comfortable big bed. We had breakfast in the morning... More

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London, United Kingdom
1 review
3 of 5 stars Reviewed 3 days ago NEW

One of the reasons why I picked this hotel was that it advertised free wifi. The hotel was very modern and comfortable but Internet access was excruciatingly slow or completely unavailable. When I complained to the manager on duty, she said that it was the provider's problem and not the hotel's problem, and that, besides, the wifi was "complimentary." We... More

Was this review helpful? Yes 1
London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

We arrived at the park grand bang on 2pm for check in, which was very smooth and quick. I see a lot of reviews saying that the recieponist upgraded them and that the guests didn't feel they were upgraded at all! Well that wasn't the case for me. They upgraded me to room 501. The guest pictures of the rooms... More

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halkida
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Visited this hotel on Christmas Day 2013 for 5 nights and was very pleased from the staff and hotel. Staff was very polite and offered me a free room upgrade. Also although i checked in earlier than usual had no problem and went to my room directly without having to wait. Room was very clean (more than usual London hotels),... More

Was this review helpful? Yes 1
Top Contributor
68 reviews 68 reviews
27 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Tucked away in a side street close to Earls Court tube. Rooms ok but on the small side, which is par for the course in London, but was clean and tidy . The staff didn't really seem switched on, doing little to make guests feel welcome.

Was this review helpful? Yes 1
Clayton C, House Manager at Park Grand London Kensington, responded to this review

Dear A6T1P, Thank you for taking the time to leave a review on this site. I regret to learn that you experienced some issues with your stay. As you may see by other reviewers our team is always ready to assist our guests in their needs. Perhaps you could contact me and let me know in detail about your experience... More

Barnsley, England, United Kingdom
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

Just returned from a three day trip from this lovely hotel with my husband. Could not fault this hotel at all, very clean,facilities were great and staff very helpful and friendly. It is in a very good location for catching the tube at Earls Court and is only a very short walk maybe about 100 metres making it easy to... More

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Clayton C, House Manager at Park Grand London Kensington, responded to this review

Dear LizUtley, Thank you so much for these wonderful words. It was a pleasure to have you and your husband with us and we can’t wait to see you back. The team was thrilled to know that you had such an amazing time with us. We hope to see you again soon. Do let me know if we can help... More

The Hague, The Netherlands
1 review
2 of 5 stars Reviewed 1 week ago

The location was not spectacular as the hotel is located on a side street with no views. The appearance inside and out was fine and the room was quite small but clean and tidy. We give this hotel a "Poor" rating because of the customer service of the staff. They were not friendly at all. We had a business meeting... More

Was this review helpful? Yes 2
Clayton C, House Manager at Park Grand London Kensington, responded to this review

Dear Lencola, Thank you for taking the time to leave your comments regarding your stay with us. We take all comments and opinions to heart as the same will enable us to improve our product and services. I regret to learn that you felt the need to express your disappointment in this manner as our Duty Managers are always available... More

Limassol, Cyprus
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

My husband and I chose this hotel for our trip to London based on many positive reviews and we were not disappointed. It surely had its minuses - a very slow elevator, tiny-tiny rooms and narrow halls. The cleaniness of the rooms is fine, however we did notice that vacuuming is not something that's done thoroughly. And finally there is... More

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Clayton C, Manager at Park Grand London Kensington, responded to this review

Dear Koteiko, Thank you for taking the time to leave your comments on this forum. I regret to learn that you experienced issues during your stay. In regards to the cleaning I have discussed this with our Head of Housekeeping, in order to avoid any similar situations in the future. In order to provide the services our guests are entitled... More

Alford, United Kingdom
Contributor
14 reviews 14 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

A very well appointed hotel, that was spotlessly clean, with helpful friendly staff. Although the rooms were quite small, they were very well equipped, clean and very comfortable. Given that we used the rooms as a base for our visit, it was in great proximity to Earls Court tube station, which is only a few stops from the centre of... More

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Clayton C, Manager at Park Grand London Kensington, responded to this review

Dear BRMercer, Thank you for such for this candid review. I am thrilled to know that we have already won you over as a returning guest is our ultimate reward. The team of the Park Grand Kensington is already looking forward to welcome you back. Do let me know if we can help arrange anything for your next stay, I... More

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Additional Information about Park Grand London Kensington

Address: 33-37 Hogarth Road | Kensington, London SW5 OQQ, England (Formerly BEST WESTERN PREMIER Park Grand London Kensington)
Location: United Kingdom > England > London > Earls Court
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Park Grand London Kensington 4*
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Also Known As:
Best Western Premier Shaftsbury London Kensington Hotel London
Shaftesbury Kensington Hotel London
Shaftesbury Kensington London
Park Grand London Kensington England

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Number of rooms
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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