We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 1,075 London hotels

Park Grand London Kensington

4.0 of 5 Hotel   |   33-37 Hogarth Road | Kensington, London SW5 OQQ, England (Formerly BEST WESTERN PREMIER Park Grand London Kensington) (Earls Court)
Hotel amenities
Save Saved
You added Park Grand London Kensington to your Saves list
Park Grand London Kensington
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
91%
Ranked #132 of 1,075 hotels in London
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Paul S Newcastle upon Tyne, United Kingdom
  • Reviews (349)
  • Photos (43)
  • Amenities
  • Q&A
  • Room tips (63)
  • Location
  • More
Write a Review

349 people have reviewed this hotel

Traveler rating
    171
    146
    22
    6
    4
See reviews for
34
134
16
95
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Newcastle upon Tyne, United Kingdom
1 review
5 of 5 stars Reviewed 2 days ago NEW

Arrived to a friendly and helpful greeting, in fact all the staff I came in contact with were excellent and the atmosphere of the hotel was much more personal than the size. My room, whilst good size and very clean, which was expected and was well furnished with taste. The bathroom was spacious enough and well fitted out. Beautiful curtains... More

Was this review helpful? Yes
Clayton C, Manager at Park Grand London Kensington, responded to this review

Dear Paul S, Thank you very much for taking the time to review our hotel. I was happy to read that you found our hotel very personal and our staff excellent. Our hotel does offer an outstanding breakfast with our chefs taking great care into its preparation, so I am glad that you enjoyed it. We would most definitely look... More

2 reviews
4 of 5 stars Reviewed 2 days ago NEW

We got a great deal on Wotif and were more than happy with the room. Small but clean and a very comfortable bed. The shower was fantastic with 2 different shower heads. All of the staff were friendly and accommodating. Free tea, coffee & biscuits in the room was a great touch. We didn't eat in the restaurant so unable... More

Was this review helpful? Yes
Clayton C, Manager at Park Grand London Kensington, responded to this review

Dear Rebecca W, Thank you for taking the time to review our hotel. Its a shame that you were not able to eat in our restaurant, perhaps next time you visit you will be able to sample our menu if not try one of our chefs 'special of the day'. The overhead rainfall shower heads in our bathrooms are indeed... More

Melbourne, Australia
Contributor
15 reviews 15 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Booked at the last minute on the internet as it appeared to be good value. I booked 2 club rooms but this definition clearly did not mean what I have come to expect 'club room' to mean. These was no club lounge and no extra services that most people come to expect from this title of room. We were a... More

Was this review helpful? Yes 1
Clayton C, Manager at Park Grand London Kensington, responded to this review

Dear Suefischer, Thank you for taking the time to review our hotel and I'm glad that you found it be very reasonable. I would be very grateful if you could contact me directly on clayton@parkgrandkensington.co.uk in order to discuss your experience with us. I look forward to hearing from you. Many Thanks Clayton Clayton Caredda House Manager Park Grand London... More

Orlando, FL
Top Contributor
56 reviews 56 reviews
19 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Just a short walk to the Earl's Court underground station, with lots of eateries, cafes and mini-markets nearby to catch a snack coming and going to the hotel, this was a perfect location for us. Room was nice, clean, spacious with all the expected amenities. Service was exceptional, provided by smiling and personable front desk staff. We particularly appreciated customized... More

Was this review helpful? Yes
Clayton C, Manager at Park Grand London Kensington, responded to this review

Dear Salsasenora, Thank you for taking the time to post your review of our hotel. It is so nice to hear that you found our front desk staff personable with exceptionable service. Our hotel is indeed located within reach of Earls Court station giving it easy access to all of London and its many attractions. Do let me know if... More

Greater Adelaide, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

My fiancé and I decided at past minute to stay at this hotel as we needed to go to London before we travelled back to Australia . The staff have to be the nicest ,polite,welcoming staff we have met in a hotel , we had stayed at 11 hotels in June on our travels and this was the best out... More

Was this review helpful? Yes
Clayton C, Manager at Park Grand London Kensington, responded to this review

Dear Aussieandpom, I am very glad to hear that your experience at our hotel and in particular our staff was so good that you had to leave a review. Our staff take pride in the service they provide to our guests and I am so very proud that this is being translated into the guest experience. I shall ensure that... More

Dallas, Texas
Top Contributor
112 reviews 112 reviews
28 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the Park Grand in London Kensington for one night. We were meeting friends there who were also staying at the hotel. When they first gave us our room, we thought it smelled like cigarette smoke. We called reception asking if we could change rooms. She said that smoking wasn't allowed in the hotel and there was a... More

Was this review helpful? Yes 1
Clayton C, Manager at Park Grand London Kensington, responded to this review

Dear Eatsleeptour, Thank you for your comments, I'm sorry that you were not happy with the way your issue had been handled. I would like to discuss this further with you if at all possible, please feel free to contact me on clayton@parkgrandkensington.co.uk I'm glad that the team was able to remedy the situation in the end for you, and... More

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

On arrival we were told our room wasn't available and the only room available was a downgrade. This we accepted, but then were told that the price was the same as we had booked through a discount site. That's a first for me, especially as we had decided to take a room that was better than the cheapest available. Room... More

Was this review helpful? Yes 1
Clayton C, Manager at Park Grand London Kensington, responded to this review

Dear Bob P, I'm sorry to hear that your recent stay with us left you feeling disappointed. I would appreciate it if you could contact me on clayton@parkgrandkensington.co.uk in order to discuss this further with you. I look forward to hearing from you. Many Thanks, Clayton Clayton Caredda House Manager Park Grand London Kensington. More

Colonial Heights, Virginia
1 review
5 of 5 stars Reviewed 2 weeks ago

The hotel was very clean, the staff was wonderfully attentive to all our needs, from the concierge to the restaurant staff to the bell men. A short walk to the Earls Court underground, excellent location. If you travel, this hotel is quiet, and excellent service. Would highly recommend this hotel, and would definitely stay here again. The staff in particular... More

Was this review helpful? Yes
Clayton C, Manager at Park Grand London Kensington, responded to this review

Dear Addie L, Thank you very much for your comments and review of the hotel. I am particularly pleased that you found our staff "exceptional" and shall definitely pass your comments on. We would be delighted to welcome you back to the hotel, please do let me know whenever you decide to visit the hotel again, . I can be... More

trinidad
Contributor
11 reviews 11 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I spent 5 nights at this hotel and i was not disappointed. Location was great. Close to almost everything that a tourist needs. The entire hotel was gorgeous, clean and comfortable. The staff is amazing. I've never been to hotel and meet such polite and friendly staff from the bell guy to front desk. They were all so happy and... More

Was this review helpful? Yes 1
Clayton C, Manager at Park Grand London Kensington, responded to this review

Dear Ashley010, Thank you very much for recommending our hotel to other travellers. Your comments regarding our staff are highly appreicated and I shall make sure that this is passed on to all to read. Please let me know whenever you decide to visit London next time, we would be delighted to welcome you back. I can be contacted on... More

Brighton, United Kingdom
1 review
5 of 5 stars Reviewed 3 weeks ago

I stayed in this hotel in a double basement room for 3 nights and I do not regret it. I travel almost every month to London and that was my first stay in Park Grand Kensington. The room was very clean and comfortable with great rain shower in the bathroom. It was a pleasure to return there after the long... More

Was this review helpful? Yes
Clayton C, Manager at Park Grand London Kensington, responded to this review

Dear Kate I, Thank you for taking the time to post a review of our hotel, and coomenting on our staff being "friendly and helpful". The lower level rooms are our hidden gems, recently refurbished they do indeed offer some of the more spacious options this hotel can provide. Do feel free to contact myself on clayton@parkgrandkensington.co.uk or any of... More

Owners: What's your side of the story?
If you own or manage Park Grand London Kensington, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Park Grand London Kensington? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Park Grand London Kensington

Address: 33-37 Hogarth Road | Kensington, London SW5 OQQ, England (Formerly BEST WESTERN PREMIER Park Grand London Kensington)
Location: United Kingdom > England > London > Earls Court
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Park Grand London Kensington 4*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, Orbitz, Hotels.com, Agoda, Cheap Tickets, Tingo, TripOnline SA, Despegar.com and Otel so you can book your Park Grand London Kensington reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Premier Shaftsbury London Kensington Hotel London
Shaftesbury Kensington Hotel London
Shaftesbury Kensington London
Park Grand London Kensington England

43 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (31)
Viewed
Room/suite (15)
Viewed
View from room (3)
Viewed
Bathroom (6)
Viewed
Hotel & grounds (2)
Viewed
Dining (1)
Viewed
Other (4)

Management photos: Courtesy of the property manager

Viewed
All management photos (13)
Viewed
Dining (1)
Viewed
Room/suite (3)
Viewed
Other (9)

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style
#95 Family Hotel in London #99 Luxury Hotel in London #114 Business Hotel in London #125 Romantic Hotel in London
Hotel Class
Number of rooms
133

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer