Good location at two minute walk from Earls Court tube station. Nice hotel with small, but very stylish rooms. Same goes for bathroom; small but very nice. Water pressure seems to be a bit of a problem, though. Unfortunately no parking available, but very helpful concierge and free maps to find a parking space elsewhere. Recommened at the price we...
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Dear Guest,
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you...
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Where to begin, I initially booked the Shaftsbury in Paddington for a surprise birthday weekend for my girlfriend. I chose this location specifically as it was close to many things I had planned over the 2 days. Upon arriving at Paddington we were told that we would be relocated as maintenance was being carried out in our room. Having now...
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Dear Guest,
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in...
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Was my partners birthday booked through bookings.com. Room was good size for london hotel, Reception team extremely polite and helpful. Room cleanliness very good. Very close to Earls Court tube station.
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Dear Guest,
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you...
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We stayed in the Hotel for three Nights (Thursday to Saturday end of January) The total cost of our stay was £796 (this did include self-service Breakfast!!!), but nothing else on the bill.
We have not stayed in a 'Boutique Hotel' before so maybe we expected too much. The public areas were souless, minimalist, Reception was like booking in your...
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I have read some of the less than favourable comments left by other reviewers and I accept that people's experience will vary, but those comments in no way reflect my own experience of using this hotel. Read on...
My overriding memory of staying here was that the staff were all so helpful and friendly. I checked-in late afternoon arriving a...
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Dear Guest,
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you...
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room 12 smelled so much smoke, so we needed to change room, their was without windows and had dark walls, the other room room 14 was better, but it was still not possible to open the window. it is long small corridors not suited to carry suitcases. but it was possible to store luggage some hours as a plus.
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Dear Guest,
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in...
More
This hotel is sitiuated near Earls court station, although a bit hidden, this hotel offers value for money.
The rooms are not oversized, but to what I am use to in London a very reasobable size.
Because it is really close to the tube station all major attractions are easy to reach.
The reception is a bit small, but the...
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Dear Guest,
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you...
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The water pressure in the shower was not sufficient enough, apart from that it was an enjoyable stay, thanks
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Dear Guest,
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you...
More
As many others have mentioned, I also was moved to another hotel. When I got to this second hotel, they told me they didn't have room for me, so I was moved to a third hotel. All of this happened late in the evening and I was made to walk from the second to the third hotel alone and with...
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Dear Guest,
Thank you for your comments regarding your recent booking with us here at the Best Western Premier Shaftesbury Kensington. There is a lot to learn from your comments and our team has taken the opportunity to use this in order to improve and provide a more genuine hospitality.
Please accept our sincere apologies for the inconvenience caused to...
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WE should have heeded the comments of other travellers to this hotel. We were transferred to the shaftesbury premier london paddington as the hotel said they had "maintenance issues". I beleive that they simply overbook the hotel then farm out their guests to other inferior hotels in their group. There is nothing to commend the Shaftesbury Premier London Paddington, how...
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Dear Guest,
Thank you for your comments regarding your recent booking with us here at the Best Western Premier Shaftesbury Kensington. There is a lot to learn from your comments and our team has taken the opportunity to use this in order to improve and provide a more genuine hospitality.
Please accept our sincere apologies for the inconvenience caused to...
More
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