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BEST WESTERN The Cromwell

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110-112 Cromwell Road, Kensington, London SW7 4ES, England
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BEST WESTERN The Cromwell
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844 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Wolverhampton, United Kingdom
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed yesterday NEW

We booked this hotel as it was a good price for one night, check in was easy & the reception staff welcoming Our room was on the first floor & we were told its one of a few rooms with a bath... The only thing we weren't expecting was twin beds pushed together (we booked a double room) however we... More 

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Edmonton, Canada
Level Contributor
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I was in London at the end of March 2015, first time there, we stayed at the Cromwell, great location walking distance from top tourist attraction. We had a room in the basement or what they call -1, great room, very clean, great bathroom very clean, great bed. The staff was very friendly and helpful. There is a grocery and... More 

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Ipswich, UK
Level Contributor
47 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We needed a hotel for one night after attending a concert at the Royal Albert Hall. Reception was quick, friendly and efficient The room was extremely clean and well presented. We were upgraded to a "Garden Room" which meant that we had l large private veranda with a table and chairs overlooking the garden which was a real bonus as... More 

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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

Our overnight stay at this hotel was for room only as it was a flying visit. Two double rooms booked on same reference, one was in the basement and the other on the top floor!! Both rooms were tiny, when doors were opened they touched the bed. TV no reception for BBC or ITV. No soap for the sink. Basement... More 

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Travelers are raving about these London hotels

Aberdeen, United Kingdom
Level Contributor
57 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for 3 nights in early summer 2015. The staff were very accommodating when we asked to change room due to the bed positioning. The rooms were clean and tidy. the only downside was that the lift kept breaking and we were on the top floor!! Perfect location for London and a stone throw from the tube station on... More 

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Truro, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

Great location for what we wanted. Near the tube and walking distance for the concert. Hotel staff were excellent and hotel all up together. Breakfast was very good. Word of warning if all rooms are the same size as ours was, they are on the small size so beware if you have large luggage there wont be much room for... More 

Review collected in partnership with Best Western GB

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Alexander T, General Manager at BEST WESTERN The Cromwell, responded to this review

Good Afternoon, Thank you for taking the time to post your review online after your recent stay with us here at BEST WESTERN The Cromwell. I am pleased to see that you enjoyed your time with us and I hope you enjoyed your concert too! Once again I would like to thank you for sharing your experience again soon and... More 

Silkstone
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here for 2 nights for work. As a disabled person I asked for a ground floor room but was given one on the second floor as they said they were busy. This stay had been booked over a week in advance. Room was okay, nothing special but that didn't matter. TV only had bbc1, itv1, ch5, music channel +... More 

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Alexander T, General Manager at BEST WESTERN The Cromwell, responded to this review

Good Afternoon, I would like to thank you for taking the time to post your review online after your recent stay with us here at BEST WESTERN The Cromwell. I am disappointed to read that you have did not fully enjoy your time here with us. Normally we do try to meet the guests requirements as ofter as possible, however... More 

Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago

My wife and I stayed here over the weekend as we were going to a concert and doing the tourist thing with the V&A and Natural History Museum. The staff were brilliant, the room was small but perfect for what we needed it for. Sleeping! So close to Gloucester Road tube stop and all the major touristy type stuff. Was... More 

Was this review helpful? Yes
Alexander T, General Manager at BEST WESTERN The Cromwell, responded to this review

Good Afternoon, I would like to thank you for taking the time to post your review online after your recent stay with us here at BEST WESTERN The Cromwell. I am very pleased to read that you have enjoyed your time with us. It is always good to see that the team members here have helped add to your experiene.... More 

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Staying in South Kensington

Neighborhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
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