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4.0 of 5 Hotel   |   110-112 Cromwell Road, Kensington, London SW7 4ES, England (Kensington and Hyde Park)
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Ranked #523 of 1,073 hotels in London
A recent review
4 of 5 stars reviewed 1 week ago
domer2007 Nashville, TN
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661 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (126)
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English first
Nashville, TN
Senior Contributor
38 reviews 38 reviews
28 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 1 week ago

This was my third stay at the Cromwell and I continue to be pleased with the value and quality offered here. As mentioned in previous reviews, the rooms tend to be on the small side with just the basics - two twin beds, one small desk, tiny closet, tea kit, functional bathroom. As usual, our room was clean and kept... More

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Chicago, Illinois
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

The front desk staff was extremely helpful and went out of their way to help us have a comfortable stay. The room was very tiny with two single beds but clean and comfortable. The location was excellent - right near the Gloucester tube station, Kensington gardens, restaurants, about 20 minute walk to Harrods and near a beautiful neighborhood we walked... More

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Christchurch, New Zealand
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a 5 day stay here in May. Hotel has everything you need for a comfortable stay and a great location to explore London, with the Gloucester Rd tube only 5 mins away! Great restaurants nearby and a laundromat which is handy! Kensington Gardens only a 20min walk away and museums close too. Staff were very helpful and friendly... More

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Oamaru, New Zealand
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel was nice except was wanting 2 single beds and got a double which might have been a good thing as the other rooms looked very small. We had a room at the front of the hotel which was very noisy. The breakfast were great all you could want and the breakfast room was very cosy. The hotel was so... More

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Melton Mowbray, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Nice hotel, sometimes you have to wait to be served at the bar, food is very good. Leisure club is good. Car park is very secure. Checkout again forgot I was a platinum card thereby having a discount off my evening meals

Review collected in partnership with Best Western GB

Was this review helpful? Yes 1
Uppingham, United Kingdom
3 reviews 3 reviews
4 of 5 stars Reviewed 2 weeks ago

Entirely depends on what you are expecting. As a standard: -Room was modern -TV was satisfactory -Bathroom was very nice -Breakfast was superb (Buffet style) -Overall very nice, quick and easy entrance and exit, nothing to complain about - right near the tube station for whatever you are doing.

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2 reviews
1 of 5 stars Reviewed 2 weeks ago

If you can, stay away from Best Western hotels! No service, and Even as Diamond member you do not get point for staying i you do not book on BW website?? Who cares where you book, as long as you use their hotels?? The staff was inimterested, difficult with any request, and late check out had to be argued!! Glad... More

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Denver, Colorado
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We were given a huge room (by london standards) on the second floor, light and airy. Double windows kept the noise to a minimum. We didn't get wifi in the room, but it was good in the lobby/bar area, which was fine for us. Staff was friendly. Breakfast was reasonable. Area is great, tube across the street, many good restaurants,... More

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Senior Contributor
21 reviews 21 reviews
13 hotel reviews
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel looked very attractive from the outside with a beautiful display of petunias. The location, too, was excellent, especially if you want fast access to the exhibition centre at Olympia or Southfields tube station (for Wimbledon). Gloucester Road underground station is almost directly opposite.

 The reception staff were friendly and welcoming but, as another reviewer mentioned, the atmosphere in... More

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Additional Information about BEST WESTERN The Cromwell

Address: 110-112 Cromwell Road, Kensington, London SW7 4ES, England
Phone Number:
Location: United Kingdom > England > London > Kensington and Hyde Park
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN The Cromwell 4*
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Also Known As:
Best Western The Cromwell Hotel London
Best Western London
London Best Western
BEST WESTERN The Cromwell London, England

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Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Room Service Wheelchair access
Hotel Style
#301 Luxury Hotel in London
Hotel Class
Official Description (provided by the hotel)
Traditional hotel with multilingual staff; housed in 19th century Victorian in Kensington, near Hyde Park. ... more   less 
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