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All 1,054 London hotels

Holiday Inn London Kensington Forum

4.0 of 5 Hotel   |   97 Cromwell Road, London SW7 4DN, England (Earls Court)
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Ranked #454 of 1,054 Hotels in London
A recent review
4 of 5 stars reviewed 5 days ago
Avesome19 Singapore, Singapore
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2,418 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Westerville, Ohio
2 reviews
2 of 5 stars Reviewed yesterday NEW via mobile

My husband and I have stayed in Holiday Inns in the states quite a few times. When this location was a choice for our London experience we thought it would be a good find! Upgrade if possible to another hotel, furniture is like a college dorm room, carpets were filthy in the room, as well as on our floor by... More

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South Wales
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

First impressions good - great location. Check-in on arrival poor - unnecessary queue as only one member of staff dealing with guests, despite other staff members on duty in back office. One lift under maintenance. Other lifts not working properly, guests waiting 10 minutes or more. Room basic/clean but as this is an old hotel decor very tired and 'worn'... More

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Alicia T, Guest Relations Manager at Holiday Inn London Kensington Forum, responded to this review

Dear LL2102, I was very concerned to learn of your dissatisfaction which you experienced during your recent stay with us. I can assure you that we have already taken the necessary steps to rectify the various issues that you raised and I can only say that I am very sorry for any inconvenience caused to you and for the fact... More

Singapore, Singapore
1 review
4 of 5 stars Reviewed 5 days ago NEW

Stay with a group tour on 03/09/14 for 3 nights. Clean , comfortable and good location. About 1 ~3 mins walk to Glouchester train station. Heavy sliding bathroom door. Good breakfast spread but the negative was No Wi-Fi , not even the main lobby :(

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Alicia T, Guest Relations Manager at Holiday Inn London Kensington Forum, responded to this review

Dear Avesome19, We are glad you enjoyed your stay and we thank you for your feedback. Kind regards More

Perth Western Australia
Senior Contributor
37 reviews 37 reviews
15 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

It would have received 5 except for the problem with the lifts. On day 3 after waiting 10 minutes to get the lift down we found it quicker to go up first. Then on our 3rd night all lifts stopped and for over 2 and a half hours there were no lifts but we had access to the business lounge... More

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Alicia T, Guest Relations Manager at Holiday Inn London Kensington Forum, responded to this review

Dear Westralian, Thank you for your comments and feedback regarding your recent stay. We are glad you enjoyed your experience with us and we very much look forward to welcome you back. Kind regards More

Calcutta
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 of 5 stars Reviewed 6 days ago NEW

Chose the hotel because of location. Have stayed at some other hotels along the Cromwell road and in the Kensington area on my business trips but this was super. The room size is the best I have seen so far in Kensington area of Central London. Very close to the Gloucester Road tube station.....just a round about. The room size... More

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Alicia T, Guest Relations Manager at Holiday Inn London Kensington Forum, responded to this review

Dear CalcuttaHeybaby, Thank you for your review regarding your recent stay with us. We thank you for your comments and feedback and hope to welcome you back soon. Kind Regards More

ohio
Contributor
18 reviews 18 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We chose to stay here again because of the location and close proximity to transportation. The room was as expected. Cleanliness was good and bed was comfortable. The minibar did not keep anything cool and was never fixed/replaced although I asked 3 times. We were staying there for a week and it would have been nice to keep some beverages... More

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Alicia T, Guest Relations Manager at Holiday Inn London Kensington Forum, responded to this review

Dear linscoright, Thank you for staying with us and for your review about our hotel. I have shared your comments with the team and we hope to welcome you back soon. Kind regards More

trevor-wa
Top Contributor
165 reviews 165 reviews
95 hotel reviews
139 helpful votes 139 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We stayed here at the end of our vacation to attend two excellent shows (The Commitments and the 39 steps). I've stayed at this hotel before and pick it because it's right across from the tube station with the Piccadilly line no change line from Heathrow - but surprise, because of construction the line doesn't stop at the station, so... More

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Alicia T, Guest Relations Manager at Holiday Inn London Kensington Forum, responded to this review

Dear trevor-wa, Many thanks for taking the time to review our Hotel. We do value your feedback and your comments as it enables us to re-evaluate our standards. Thank you once again for your feedback. Kind Regards More

Norwich, United Kingdom
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed here on Friday 05/09/14 to enable us to go to the Royal Albert Hall for the Paloma Faith late night Prom. First impression upon walking into the foyer was very good and this was made even better when we booked in and were told that we had been upgraded to an executive double room on the top, (27th),... More

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Alicia T, Guest Relations Manager at Holiday Inn London Kensington Forum, responded to this review

Dear Andrew J, Thank you for taking the time to leave such nice review about your previous stay with us. I hope you enjoyed the Paloma Faith concert at the Royal Albert Hall, but moreover, I am delighted to know that you had a pleasant experience with us. We sincerely look forward to welcoming you back in the near future.... More

Basingstoke, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

AVERAGE!!!!! Problem at check-in we weren't told what until overhearing the room wasn't ready (we arrived at 7pm ish) Luckily had hotel on a deal from last minute. Would not pay full price. Great location (best bit) Standard rooms Very irritating sliding bathroom door very loud!! Great view 25th floor Parking nice and secure although £33 per 24hrs Short walk... More

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Alicia T, Guest Relations Manager at Holiday Inn London Kensington Forum, responded to this review

Dear Cescalou1986, Thank you for taking the time to leave us your feedback after your recent stay with us. We appreciate your comments as it allows us to take note of areas within the hotel that are excelling or indeed could use some attention. We truly hope to be part of your future travel plans. Kind Regards More

Hereford, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This is a large Holiday Inn on the Cromwell Road, the main route into central London from Heathrow. The hotel is clean, comfortable and has its own underground car park, though this cannot be pre-booked and you just have to hope that there is a space on arrival. On our arrival on a Friday afternoon the car park was only... More

Was this review helpful? Yes 1
Alicia T, Guest Relations Manager at Holiday Inn London Kensington Forum, responded to this review

Dear jf080808, Thank you for staying with us and for taking the time to provide us with your review. Your feedback is very important to us and your comments have now been shared across the departments. I totally agree that the view from the 15th floor is beautiful. Please let us know when you are next at the hotel so... More

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Additional Information about Holiday Inn London Kensington Forum

Address: 97 Cromwell Road, London SW7 4DN, England
Phone Number:
Location: United Kingdom > England > London > Earls Court
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Holiday Inn London Kensington Forum 4*
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Also Known As:
Holiday Inn London Kensington Forum Hotel London
Holiday Inn Kensington Forum
London Holiday Inn
Holiday Inn London Kensington Forum England

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