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Holiday Inn London Kensington Forum

4.0 of 5 Hotel   |   97 Cromwell Road, London SW7 4DN, England (Earls Court)
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Ranked #470 of 1,063 Hotels in London
A recent review
5 of 5 stars reviewed yesterday
Judith D Columbia, Missouri
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2,483 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Columbia, Missouri
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed yesterday NEW

Globus placed us at the Holiday Inn Kensington Forum for our Monogram Series London stay. It is not the Ritz, however it is quite a nice hotel with clean, reasonably-sized rooms in a quiet area. It is perfectly located, close to the Tube and within walking distance of restaurants and some London sights. It provides a good breakfast. I had... More

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Top Contributor
76 reviews 76 reviews
11 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

Needs renovation. Small but clean rooms. Poor elevator service long waiting times especially around breakfast. Nice executive lounge. Poor lobby cafe with not very attentive staff and average food. Can get very busy at front desk due to many large tour groups. Benefits from good location.

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Karlsruhe
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW via mobile

Tired looking hotel. 6 banks of elevators and still waiting for almost 5 minutes. The hotel needs a major revamp. Bathroom is really not suitable for a hotel of this level, you are better and cheaper of taking a holiday inn express. Staff is friendly and ok. The whole package is not worth the money you have to pay.

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Campbelltown, Australia
Senior Reviewer
10 reviews 10 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I stayed at this hotel on 3 separate occasions during my time in England (5 nights, 1 night and 6 nights). I found the staff courteous, helpful and friendly. I had initially arrived after an early morning flight from Australia, and found that my room was ready for me before schedule. I was very grateful for that! I found the... More

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Frederick, Maryland
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 days ago NEW

Average hotel with all the basic amenities. The room was a typical holiday inn room, we did have a clogged sink but it wasn't a major issue. Stayed on a higher level floor so there was a nice view of the city. Location wise it's right next to the tube so you can get just about anywhere and there is... More

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Nathan W, Manager at Holiday Inn London Kensington Forum, responded to this review

Thank you so much for your review. We do apologise for the blocked sink, but thank you for bringing this to our attention, we will make sure we get our Engineering Department to address this issue. We are glad you enjoyed the location of the Hotel! We hope it will not be too long before we welcome you back. With... More

Bristol, United Kingdom
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I stay in London most weeks and this is one of my stock hotels. On the plus side it is in a great location and they serve a good selection of real ale at the bar. There is a Boris Bike stand a short-distance from the hotel and I always seem to be able to either get a bike in... More

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Nathan W, Manager at Holiday Inn London Kensington Forum, responded to this review

Dear Neil V Many thanks for taking the time to review our Hotel. Thank you for your comments and your feedback, and we thank you for your loyalty! We hope to see you soon. Kind Regards More

Ireland
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

I would like to have given this hotel good reviews based on overall area and location but an incident has made me do otherwise. On a plus note we arrived on Friday morning and the hotel let us check in early. The rooms were small but adequate and the bar was nice. On a more serious and negative note however,... More

Was this review helpful? Yes 2
Nathan W, Manager at Holiday Inn London Kensington Forum, responded to this review

Thank you for submitting a review of our Hotel. At the Holiday Inn London Kensington Forum we take the Health, Safety and Security of our guests very seriously. With this in mind we do have certain policies and procedures in place which we need to adhere to. I do believe that this incident was dealt with in the best way,... More

Tetbury, England, United Kingdom
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

been here a few times and the hotel is well situated near the tube station and has some fantastic rooms. get a club room and have a continental breakfast included in the cost and nice an quiet. Also use the gym slightly later as gets really busy. Overall a great hotel whether business or pleasure.

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Nathan W, Manager at Holiday Inn London Kensington Forum, responded to this review

Dear Peter H Thank you for submitting a review of our Hotel, and thank you for sharing your comments regarding our Business Lounge, we do believe it is a great area to enjoy a quiet breakfast, but not only that to enjoy refreshments during the day, and to just relax in the quiet surroundings. We hope to welcome you back... More

Little Rock, Arkansas, Usa
Contributor
14 reviews 14 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

My room on the 17th floor had great views of London. It was convenient to the Circle and District Lines, and would have been to the Piccadilly Line except that line was not stopping at the Gloucester Road station (closest) during my visit, and will not until December 2014. There is a small refrigerator and Waitrose and Tesco Express grocery... More

Was this review helpful? Yes 2
Nathan W, Manager at Holiday Inn London Kensington Forum, responded to this review

Dear James H Thank you for your comments and your feedback, as an IHG Rewards Club Member we do value your custom, and thank you once again for submitting your review. With Kind Regards More

Cardiff, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

spend a short weekend in London taking part in Festival of Choirs at Royal Albert Hall, hotel was easy to find, reception allowed trip organiser of block booking to allocate room keys which saved hours of queuing. Good location for walking to points of interest. Bar staff accommodated short communal sing-off between Finish and Welsh Choir members after return from... More

Was this review helpful? Yes
Nathan W, Manager at Holiday Inn London Kensington Forum, responded to this review

Dear Clive P from Cardiff Thank you very much for your very kind review of our Hotel. We are so glad you and your group enjoyed your recent stay with us and we look forward to your return visit! Kind Regards More

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Additional Information about Holiday Inn London Kensington Forum

Address: 97 Cromwell Road, London SW7 4DN, England
Phone Number:
Location: United Kingdom > England > London > Earls Court
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Holiday Inn London Kensington Forum 4*
Number of rooms: 906
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Also Known As:
Holiday Inn London Kensington Forum Hotel London
Holiday Inn Kensington Forum
London Holiday Inn
Holiday Inn London Kensington Forum England

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