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Holiday Inn London Kensington Forum

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97 Cromwell Road, London SW7 4DN, England
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2,981 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Morristown, New Jersey
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed yesterday NEW

Just finished a week stay here with my 3 daughters as a summer vacation. We had 2 rooms with twin beds. First off we arrived at 12;30 and told check-in and rooms not ready til 2:00 but they did hold our luggage in a room for us. Being jet lag and exhausted from flying overnite from NJ we crashed on... More 

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Bengaluru (Bangalore), India
Level Contributor
43 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed yesterday NEW

It is locates very close to Gloucester tube station that is a blessing and can take you straight to the airport via the airport express train... All the way to the terminal. The hotel itself is good. We had a slight setback as the booking was done in somebody else's name but the front desk took the pains call our... More 

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Level Contributor
44 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed yesterday NEW

Lobby 3/5 Rooms 3/5 Staff 3/5 Restaurant 3/5 Very far from what I expected. This establishment houses airline crew, this establishment must be busy and probably earning money. How come they don't upgrade? Even their staff needs a lot of training! They're nice but they can be nicer...

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Level Contributor
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

I'm staying for about a month and the first place I stayed at (not a Holiday Inn) was dismal and frankly put, disastrous. I cancelled my reservation there early and was able to book this venue very short notice. It's not perfect by any means, but from what I came from, I'm thrilled. Yes, the carpet is a bit dated,... More 

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A TripAdvisor Member
4 of 5 stars Reviewed 2 days ago NEW

This is a very big hotel, with a great staff always friendly, the concierge is a BIG extra point, fantastic breakfast about 2 minutes walk from the Gloucester underground station that's make the hotel fantastic locate, on the negative side is because is so big that's always very crowded

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Chicago, Illinois
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

Stay away from this hotel!!! Like, really!!! As we walked the hallways to our room we knew right away we had made a mistake which was confirmed when we opened the door. The room looked something like a cheap filthy motel room you see in movies from the 80's. The carpeting was so, so tired it made me sad. The... More 

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Florida
Level Contributor
135 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

Awful experience here. The room is extremely small, was dirty, carpet and furnishings were disgusting. NO safe in room - its 2015! This is the only hotel I have stayed in over several years that does not offer an in-room safe! The closet is so small you cannot actually hang hangers on the rail unless there are at a slant... More 

Was this review helpful? Yes 1
Level Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We managed our expectations but still weren't quite prepared for the room quality, size and functionality for the price we've paid. Our room was musky, had a constant stale smell, and the bathroom was probably an 80s fit-out. Front-line staff were good and responsive, but the peeps at the concierge were grumpy unless you are buying tours and concert tickets... More 

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Nathan W, Manager at Holiday Inn London Kensington Forum, responded to this review

We would like to take this opportunity to thank you for choosing to stay at The Holiday Inn Kensington Forum and for taking the time to share your comments on TripAdvisor. We do take guest comments and feedback very seriously and thank you for bringing these concerns to our attention. Kind Regards More 

Level Contributor
94 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Location 5/5 Staff friendliness 5/5 Food 3/5 Room 2/5 exhausted and very small Recreation 2/5 Housekeeping 3/5 Room service 2/5 You can find much better hotels nearby but if you are more concerned about the low prices so I think it will suit you.

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Nathan W, Manager at Holiday Inn London Kensington Forum, responded to this review

Thank you for taking the time to post your review about your recent stay with us. It was such a pleasure reading your comments and I am truly delighted you enjoyed your stay with us. We hope it will not be too long before you return to see us!! Thank you! More 

merseyside
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed 1 week ago

An overnight stay. We arrived shattered after a day at work and a long journey in to the capital after being stuck in Traffic for 2 hours at the start of our journey. It was great to arrive and from the first instance received a warm welcome and assistance with our bags and help on parking the car. The check... More 

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Nathan W, Manager at Holiday Inn London Kensington Forum, responded to this review

Thank you for your kind comments regarding your experience we are indeed flattered! We take great pride in offering extraordinary experiences to each and every one of our guests. With that said, thank you again for letting us know how we’re doing. Please come back and see us again soon! More 

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Staying in South Kensington

Neighborhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
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