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Holiday Inn London Kensington Forum

4.0 of 5 Hotel   |   97 Cromwell Road, London SW7 4DN, England (Earls Court)
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Ranked #429 of 1,071 hotels in London
A recent review
3 of 5 stars reviewed yesterday
Margaret G edinburgh
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2,290 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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edinburgh
Top Contributor
65 reviews 65 reviews
22 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed yesterday NEW

We have stayed in this hotel on a number of occasions however were rather disappointed this time by a range of little things that just should not happen. I had booked three rooms for two nights the accommodation was ok but the quality of the room décor was not great, rather tired and dated. The food in the Tavern bar... More

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Leicester, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I booked into this hotel for two nights while I competed in the London Marathon. I was told I couldn't check-in until 2pm but I checked-in at around 1.30 and headed off to a Starbucks round the corner while I waited for the time to pass and my parents to arrive from their hotel, having checked my luggage into their... More

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Madrid, Spain
Senior Reviewer
9 reviews 9 reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Positive Good location with Gloucestor road tube not far away Friendly and helpful staff Negative No free internet when paying 200 pounds of a room is annoying at least. Having to paid 18 pounds for 24h access is just silly.

Was this review helpful? Yes 1
Atlanta, Georgia
Contributor
18 reviews 18 reviews
5 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My husband and I stayed a week ago at this hotel in a wonderful part of London. The hotel is very nice and clean, breakfast is delicious, and staff went above and beyond. The decor was a little outdated in the room, but the bedding was comfortable for a good night's sleep. The tube station is right around the corner... More

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Wokingham, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

As title suggests. Great location for spending time in london. Food was great and location perfect for a couple of days away from home. Hyde park just a shirt walk or run away and the local area is full of great eateries ! Highly recommend this hotel :)

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Alicia T, Guest Relations Manager at Holiday Inn London Kensington Forum, responded to this review

Dear Dave E, Thank you for your time. I am pleased to hear you enjoyed your time with us here at the Holiday Inn London Kensington Forum. Our location is indeed great with several restaurants nearby and a short walk to many of London’s attractions. Thank you once again for your time. We look forward welcoming you back in the... More

Calvia, Spain
Senior Contributor
40 reviews 40 reviews
25 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Since it is located in one of the most expensive part of London you can expect to pay a high price. And you won't be disappointed in that respect. Staff at the reception and the restaurant were friendly and helpful. Rooms aren't particularly large but large enough for 2 and for a short stay. It was all very clean. Breakfast... More

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Alicia T, Guest Relations Manager at Holiday Inn London Kensington Forum, responded to this review

Dear Christophe B, We appreciate the time and effort you have taken to write and inform us of your experience, it is greatly appreciated as it is through feedback such as yours that we are able to continuously improve and maintain our services and facilities. I have shared your comments regarding the internet with our management team, as I do... More

Cairo, Egypt
2 reviews
4 of 5 stars Reviewed 4 days ago NEW

I stayed in the Holiday Inn Kensington forum for a business trip for a week. It is located in the perfect spot in London, with the underground, hop-on-hop-off bus around, waitrose, all types of restaurants, everything. Friendly staff, and very comfortable ambiance. Our main problem was that the room sometimes got very stuffy and hot, and the air condition would... More

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Alicia T, Guest Relations Manager at Holiday Inn London Kensington Forum, responded to this review

Dear Noura A, Thank you for taking the time to review our Hotel, and thank you for letting us know regarding the air condition. I have shared your feedback with the team and we will most definitely look into this problem - thank you for bringing it to our attention. We hope to welcome you back soon! Kind Regards More

Broughton, United Kingdom
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 5 days ago NEW

Stayed for 2 nights whilst attending a Society AGM and Dinner. The hotel is superbly situated for travel to and from any part of inner London. Check in was problem free and the room on the 10th floor clean and comfortable, with superb views over to Earls Court and beyond. Breakfast was included in my group booking, and for such... More

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Alicia T, Guest Relations Manager at Holiday Inn London Kensington Forum, responded to this review

Dear David1924, Thank you for your review. It is a real pleasure to read your comments and I'm delighted to hear you enjoyed your stay here at the Holiday Inn London – Kensington Forum. Your great feedback has already been share with the whole hotel team and we look forward to welcome you back in the near future. Kind regards More

London, United Kingdom
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

I stayed for 2 nights - and I am not happy at all 1) the shower has no pressure - it takes forever for hot water to come out with no pressure 2) rooms are old and the hotel is worn out 3) concierge - non existent. They probably don't mind because they get business from aircrews...

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Alicia T, Guest Relations Manager at Holiday Inn London Kensington Forum, responded to this review

Dear CY L, We are sorry to hear we did not meet your expectations on this occasion. Your feedback is very important to us and every comment is shared with our whole team. I do hope you will give us the opportunity to restore your faith in us and give you a greater feeling of what this hotel can really... More

Edina, Minnesota
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Our stay there was very nice. We were able to get our same room back after going to Ireland thanks to Faith. She pervaded beyond excellent customer service by blocking of that room on the computer so we got it again for 6 more nights. I wish breakfast was included but it wasn't but there is a Starbucks within walking... More

Was this review helpful? Yes 1
Alicia T, Guest Relations Manager at Holiday Inn London Kensington Forum, responded to this review

Dear Leah L, Thank you for staying with us and for taking the time to submit a review about our Hotel. It is lovely to read great comments like yours and I have shared you comments with the rest of the team. We look forward to welcome you back when next you visit London. Kind Regards More

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Additional Information about Holiday Inn London Kensington Forum

Also Known As:
Holiday Inn London Kensington Forum Hotel London
Holiday Inn London Kensington Forum Hotel
Holiday Inn Kensington Forum
Holiday Inn London
London Holiday Inn
Holiday Inn London Kensington Forum England
Address: 97 Cromwell Road, London SW7 4DN, England
Phone Number:
Location: United Kingdom > England > London > Earls Court
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#260 Luxury Hotel in London
#400 Family Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Holiday Inn London Kensington Forum 4*
Official Description (provided by the hotel):
The perfect option for business or leisure the Holiday Inn London Kensington Forum sets the standard for hotels in Kensington. Stroll to Gloucester Road Tube Station, your gateway to the sights of the city. Enjoy the hotel s close proximity to Harrod's, the Royal Albert Hall, Earls Court and Olympia Exhibition Centres, the Natural History, Science and V&A Museums and Kensington Palace. As the tallest Holiday Inn Hotel in Europe, our 27-floor and 906 bedroom hotel offers modern bedrooms with stunning views of London from our higher floors. The hotel also offers a choice of suites and accessible rooms (one with hoist). All rooms are equipped with high speed Internet and Wi-Fi connectivity is available in the public areas. The hotel's carpark has 76 spaces and there is a 24-hour fitness room. Holiday Inn Kensington Forum offers its guests a choice of three restaurant and bars whether you want to relax with dinner, grab a quick snack or enjoy a pint of traditional British beer. The Academy offers 13 meeting and event rooms for up to 300 people, all with natural daylight, high-speed Internet and unlimited Starbucks tea and coffee. ... more   less 
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