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Holiday Inn London Kensington Forum

4.0 of 5 Hotel   |   97 Cromwell Road, London SW7 4DN, England (Earls Court)
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Ranked #462 of 1,055 Hotels in London
A recent review
3 of 5 stars reviewed yesterday
LeThoureilObserver Le Thoureil, France
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2,438 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Le Thoureil, France
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed yesterday NEW

I heard and read horror stories about this hotel so I was rather apprehensive when I checked in for a one night business stay. Everything worked a lot better than I had anticipated. The hotel is huge but somehow everything seems to work as if it was a much smaller size hotel. The staff is very friendly and rather efficient... More

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Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

We booked 3 night at the Holiday Inn in march. The hotel was nice, it has a starbucks inside and a nice buffet for breakfast. its nearby the tube station so excellent connection to oxford street. no complain and nice staff and nice rooms.

Was this review helpful? Yes
Nathan W, Hotel Manager at Holiday Inn London Kensington Forum, responded to this review

Dear Søren T, Thank you for your review. We are glad you enjoyed your stay and we hope to welcome you back soon. Kind Regards More

Charlotte, North Carolina, USA
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

This is our 3rd stay at the Kensington Forum, very convenient hotel one block away from the Metro Station of Gloucester Rd. Several great museums (Natural History and Victoria and Albert), the Royal Albert Hall, the Kensington Palace and Gardens, and Hyde Park, are all withing 10 minute walk. The rooms are small in comparison to the USA but that... More

Was this review helpful? Yes
Nathan W, Hotel Manager at Holiday Inn London Kensington Forum, responded to this review

Dear jjmurillo Thank you so much for your lovely review. We are so glad you enjoyed your stay with us and so good to know you have stayed with us before. Thank you once again and we look forward to your return visit. Kind regards More

London, United Kingdom
1 review
1 of 5 stars Reviewed 3 days ago NEW

I stayed at this hotel for 5 nights this summer. I do consider this hotel to be lower end but I needed last minute accommodation for a business trip and they had an open room. The accommodations and facilities are worn and tired but overall the staff that I encountered were friendly. Unfortunately none of this makes up for what... More

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Nathan W, Hotel Manager at Holiday Inn London Kensington Forum, responded to this review

Dear Danica K, Thank you for staying with us and for the time and effort you have taken to submit your comments and feedback. We do take your feedback very seriously and would like to further investigate this matter. Please may I kindly ask you to contact me directly on +44(0)2073706815 so that we can discuss. Kind regards More

ABERDEEN
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This hotel is the best value hotel in London its clean with large rooms and both shower and bath. The hotel is in a great safe feeling area with the Piccadilly circle and district tube lines two minutes walk. The views over London are fantastic. The only downside is the cost of their breakfasts at 12.50 each if voucher bought... More

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Nathan W, Hotel Manager at Holiday Inn London Kensington Forum, responded to this review

Dear MACLEASK, Thank you so very much for your review. We are so glad you enjoyed your stay with us and we look forward to your return visit. Kind Regards More

Texas
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Hotel is EXTREMELY well located on direct tube line TO/FROM LHR and city center. Around the corner is a great authentic pub - grocery store - several restaurants (including American fastfood burger joints if that's important to you.) Hotel is very large - not easily missed but rooms are typically London in size -- small. But they are modern/clean and... More

Was this review helpful? Yes
Nathan W, Hotel Manager at Holiday Inn London Kensington Forum, responded to this review

Dear Yankee-in-FortWorth, Thank you so very much for your very favourable detailed review. So great to read reviews such as yours as they do indeed act as great motivators for all our staff and indeed provide great feedback for those guests wishing to stay with us. Thank you and we hope it will not be too long before we get... More

helena-jo
Top Contributor
65 reviews 65 reviews
26 hotel reviews
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

We stayed at this hotel for one night prior to the start of our Globus tour so did not choose the hotel. We we're extremely disappointed width it. When considering that we paid Globus double the normal price for a 1-night s5ay, we we4e disgusted that folding bed was put in the room for our 23 year old son which... More

Was this review helpful? Yes
Nathan W, Hotel Manager at Holiday Inn London Kensington Forum, responded to this review

Dear helena-jo, We thank you for taking the time to review our Hotel and we thank you for your feedback, this enables us to re-evaluate our standards and indeed our service which we offer. We hope to welcome you back. Kind regards More

Waco, Texas
2 reviews
2 of 5 stars Reviewed 5 days ago NEW

We had the opportunity to stay at the Holiday Inn Kensington Forum in London this summer. When we arrived in the room, we were shocked how small the room was for 2 people. The furniture was much too large for the space that was allocated for the room. It was almost impossible to move without bumping into each other. However,... More

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Nathan W, Hotel Manager at Holiday Inn London Kensington Forum, responded to this review

Dear texasflattop, Thank you for taking the time to post a review regarding your recent stay with us. Our staff always tries to bring personal attention into every guest interaction, and we are very pleased that you received that attention from our staff. We sincerely hope the next time you are in London you will give us another chance to... More

London, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Went to the Caribbean experience recently (2 weeks ago). My partner and myself had a fantastic time. The food was unbelievably fantastic. Everything was cooked to perfection. My recommendation to the chef. We would definitely go again. We both had a wonderful time. I will definitely give my experience and the venue 5 stars.

Was this review helpful? Yes 1
Nathan W, Hotel Manager at Holiday Inn London Kensington Forum, responded to this review

Dear Stephney P, Thank you for your feedback regarding our Caribbean Experience. We are so glad you enjoyed your evening and we look forward to welcome you back again. Kind regards More

Merrickville, Canada
Senior Reviewer
6 reviews 6 reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Checked in this past Wednesday morning. Check in time is 2 pm. Arrived early and patiently waited when my room was not available. I still did not have a room until well past the 2 pm deadline. I had asked for a small refrigerator in my room. One would think that such a large hotel could spare 1 fridge. I... More

Was this review helpful? Yes
Nathan W, Hotel Manager at Holiday Inn London Kensington Forum, responded to this review

Dear Roberta B, We would like to thank you for taking the time to submit your review. On behalf of the team we would like to apologise for any inconvenience caused to you and please rest assured this is not the usual standard to which we operate here. We were very concerned to read your comments and are truly sorry!... More

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Additional Information about Holiday Inn London Kensington Forum

Address: 97 Cromwell Road, London SW7 4DN, England
Phone Number:
Location: United Kingdom > England > London > Earls Court
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Holiday Inn London Kensington Forum 4*
Number of rooms: 906
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Also Known As:
Holiday Inn London Kensington Forum Hotel London
Holiday Inn Kensington Forum
London Holiday Inn
Holiday Inn London Kensington Forum England

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