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All 1,075 London hotels

Hilton London Olympia

4.0 of 5 Hotel   |   380 Kensington High Street, London W14 8NL, England
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Ranked #587 of 1,075 hotels in London
A recent review
4 of 5 stars Reviewed August 15, 2013
Krishna R Milpitas, California
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821 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (177)
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There are newer reviews for Hilton London Olympia
See the most recent reviews
Milpitas, California
Contributor
13 reviews 13 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 15, 2013

Hilton London Olympia is has an ideal address for the London business or leisure traveller. Its location in the Kensington High Street provides easy access to almost any mode of transport and is close to restaurants and shopping centers. Service is good, especially at the concierge. The rooms are rather small but functional. Couple of tips as you checkin: 1.... More

Was this review helpful? Yes 1
RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review

Dear Krishna R, I have shared your concerns regarding the seating and billing arrangement with the Responsible Managers for them to investigate and action. I am pleased that your stay was an enjoyable one and thank you for the encouraging feedback you shared with us Kindest Regards Riaan Stiglingh Director of Operations More

Canada
1 review
3 of 5 stars Reviewed August 13, 2013

We stayed for 2 nights and had no issues with the room itself. But we did buy the buffet style hot breakfast they offered at check-in and paid in advance. When we went down for breakfast on both days, we found we couldn't get near the food because of the number of people in that area, and when we did,... More

Review collected in partnership with Hilton Hotels & Resorts

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RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review

Dear Earl H I apologise for the experience you had during breakfast. We offer both Continental and Full English and I apologise that the supervisors on duty was not made aware by the team that you did not have the opportunity to enjoy the Breakfast. There are a few peak times in the day where the three lifts are busier... More

Hampshire
Top Contributor
153 reviews 153 reviews
153 hotel reviews
145 helpful votes 145 helpful votes
4 of 5 stars Reviewed August 12, 2013

As a result of a booking error, I stayed here on two consecutive weekends. On the first one, I ended up in a nasty little room whose window overlooked a light well. The second time, I had the planned upgraded room, which was rather better. So my advice is to avoid the standard rooms. Both rooms were clean, but would... More

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RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review

Dear Hampshire-resident We are delighted that you returned a second time and that we were able to meet your expectations upon your return. We apologise for the delay during breakfast however I am pleased that you found the food to be satisfactory. As an organisation we appreciate the feedback and incorporate these into the ongoing training plan for the hotel.... More

Stourbridge, England, United Kingdom
Contributor
17 reviews 17 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 12, 2013

Good hotel slightly expensive but not too far from west end and Hyde park Caught bus from Euston to get there 15mins ride tube station round corner So easy travel round lLondon Good hotel if you can get a deal onit

Was this review helpful? Yes
RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review

Dear Brian S , Thank you for the encouraging review and for taking the time to reflect on your stay. We appreciate the feedback and look forward to welcome you back very soon. Kind regards, Riaan Stiglingh Director of Operations More

Senior Contributor
25 reviews 25 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed August 10, 2013

It is definitely convenient for those that attend events in Olympia , otherwise getting at central London is a challenge . If you don't want to pay big amounts of money for taxis then bus is the alternative which is overcrowded almost ever time . Underground is not the case here- have to walk for ten minutes - a quick... More

Was this review helpful? Yes
RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review

Dear Lillian K, Thank you for the review and for taking the time to tell us about your stay. We look forward to welcome you back to the Hotel in the near future and allow us the opportunity to improve on your previous experience Kind regards Riaan Stiglingh Director of Operations More

Ipswich, United Kingdom
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed August 9, 2013

My family and I very recently stayed at this hotel for a couple of nights during midweek. I had business to attend to in London and my family wanted to go on a summer shopping spree. I needed a hotel in the Kensington area of London and purchased the two double rooms via a popular website using the Secret Hotel... More

Was this review helpful? Yes 1
RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review

Dear Nadir O, You have given us such a through and detailed review that I feel rather ill equipped to merely thank you. The team and I appreciate your encouraging and positive feedback and the time you had taken to observe the team and you’re through knowledge of the lobby, reception and Public area spaces. We are delighted that we... More

London, United Kingdom
Contributor
14 reviews 14 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 6, 2013

Me and my partner have stayed at this Hilton three times in the past 2 years and it has yet to disappoint us. We've been upgraded for free, when rooms have been available. Staff have always been polite and approachable. The location is great if you're staying for the exhibition centre down the road.

Was this review helpful? Yes
RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review

Dear Matt S Thank you for the encouraging feedback on the Hotel and staff, we are always pleased when guests return and that we are able to make your stay a more memorable one. Best Regards Riaan Stiglingh Director of Operations More

Fort Lauderdale, Florida
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 4, 2013

This hotel is a total embarrassment for the Hilton Hotel Chain! We had no heat but a space heater (fire hazard) was provided. The toilet was busted and would not flush. The shower would not work, but there was hot water if you waited long enough. This is hotel must be avoided, there are a couple zillion hotel rooms in... More

Was this review helpful? Yes 3
RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review

Dear CharlieTouchdown, Sincere apologies that you found your stay an unpleasant experience, I have emailed you using the email address provided in the profile to ask for more detailed feedback on the team and look forward to your email. The team and I are here 24/7 to assist our guests and I had not been made aware of the problems... More

ft lauderdale, FL
Contributor
13 reviews 13 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed August 4, 2013

In May 2013 we took a Trafalgar tour of Wales, England and Scotland that started in London and included 2 days at the Hilton Olympia. We booked 3 additional days at this hotel through Trafalgar since my partner had not been to London and we wanted to really see the sites prior to the bus portion of the tour. We... More

Was this review helpful? Yes 2
RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review

Dear jimtotravel, Apologies that you and your partner did not enjoy your stay in May in London and that you felt let down. Please rest assured that we do take your safety very serious and the additional heater that was supplied is regularly PEAR checked to ensure that it complies with all Health and Safety regulations. We endeavour to ensure... More

Belfast, United Kingdom
1 review
5 of 5 stars Reviewed August 2, 2013

Excellent hotel. Fantastic facilities and staff who are extremely helpful and provide fantastic service. Hotel in superb area with various transport links to main attraction areas i.e. theatres shopping (Oxford St).

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review

Dear Bernadette D, I am pleased that you and your family enjoyed the stay with us in London and that you found he location and Hotel to your satisfaction. We look forward to welcoming you back in the near future Kind Regard Riaan Stiglingh Director of Operations More

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Additional Information about Hilton London Olympia

Address: 380 Kensington High Street, London W14 8NL, England
Phone Number:
Location: United Kingdom > England > London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton London Olympia 4*
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Also Known As:
Hilton London Olympia Hotel London
Hilton Olympia London
London Hilton Olympia Hotel
Hilton London Olympia England

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#322 Luxury Hotel in London
Hotel Class
Official Description (provided by the hotel)
Stay at the Hilton London Olympia hotel on bustling Kensington High Street, 2 minute' walk from Olympia Exhibition Centre, 10-15 minutes from Earl's Court Exhibition Centre and Westfield London Shopping Centre. Try our quintessentially British menu in our fabulous interior designed Society Restaurant inspired by the Victorian era or relex and enjoy our delicious cocktails and nibbles in Society Bar. Do business in one of our 10 newly refurbished meeting rooms, unwind in the fitness centre, or enjoy our COSTA coffee shop. Heathrow airport is 14 miles away. ... more   less 
Number of rooms
405

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