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Hilton London Olympia

4.0 of 5 Hotel   |   380 Kensington High Street, London W14 8NL, England
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Ranked #592 of 1,064 Hotels in London
A recent review
4 of 5 stars reviewed 2 days ago
Sallster Trowbridge, United Kingdom
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1,009 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Trowbridge, United Kingdom
Senior Contributor
48 reviews 48 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed here for a couple of nights last week whilst attending a conference at Olympia. We've stayed here before and always avoided the restaurant as I try to in any "business" hotel where you tend to be overcharged for very average food/wine. However, we had a meal allowance included in our room rate and the hotel was offering an amazing... More

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2 reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

My boyfriend and I have been there, even if we were in late, so the kitchen was nearly to close, they took us anyway and seat in the restaurant. The food was delicious and very well presented. The waiter, his name was Andrea, was very kind and wellcoming. We enjoyed our dinner and left very happy. We will come back... More

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RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review

Thank you for taking the time to write to us and share your feedback. I am delighted to that our location was a favourable one and that it met with your needs and expectations. I am very pleased that the Andrea and the team looked after you and that you enjoyed the food on offer We look forward to welcoming... More

Stirling, United Kingdom
1 review
4 of 5 stars Reviewed 3 days ago NEW

A central hotel with easy access, having stayed there in 2013 it is now slightly tired and needs some TLC. That said staff and service were excellent. Some traffic noise from the front rooms. The breakfast is excellent with a large choice, I did not dine in the restaurant so can make no comment on this. As I said I... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review

We appreciate that you wrote to us and shared your feedback regarding your recent stay. We are constantly refurbishing the property to ensure it meets with the expectations of our guests and I apologise if you felt the property is dated. I am pleased that the location met with your needs and we look forward to welcoming you back in... More

London, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

The hotel is very comfortable, the staff are excellent and the breakfast was really good. I thought the decor was just starting to look little tired but the standard of housekeeping was really very good. The overground is very nearby but the underground is about 15 mins walk. Good bus services though.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review

I was pleased to read that you enjoyed the food and that the team took care of you , thank you for writing to us I was pleased to read that the location and the team met with your expectations and that in and that you enjoyed the stay More

Rugby, United Kingdom
1 review
4 of 5 stars Reviewed 5 days ago NEW

I was in London on business and stayed only one night. The bedroom was clean and fresh with a very comfortable bed. Bathroom impeccably clean. Reception staff helpful and friendly. Excellent breakfast. Allin all a very pleasant stay.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review

Thank you for taking the time to write to us and for sharing your feedback. I am pleased that you had a pleasant stay and that the team made the stay a memorable one We look forward to welcoming you back in the vey near future More

London, United Kingdom
Top Contributor
103 reviews 103 reviews
19 hotel reviews
66 helpful votes 66 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

As a regular Hilton customer and one who has stayed at this location many times and found it up to normal Hilton standards I was most disappointed on my recent visit. Good reception experience but afterward things went downhill rapidly. As per my Hilton Preferences I had been allocated a room with a walk-in shower this turned out to be... More

Was this review helpful? Yes 1
RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review

It is always disappointing to read that as a team we failed you and did not meet your expectations on this visit. I have addressed your concerns with both the Housekeeping and Engineering team and instructed them to correct the reported issues, we sincerely apologise for the discomfort you experienced. We are constantly refurbishing the property to ensure it meets... More

London, United Kingdom
Top Contributor
68 reviews 68 reviews
60 hotel reviews
80 helpful votes 80 helpful votes
2 of 5 stars Reviewed 1 week ago

Probably one of the least impressive Hilton properties in the UK (or elsewhere for that matter). The daytime staff were all very friendly but the night time personnel was exceptionally rude and blasé at several occasions. The guest rooms are tiny even by London standards and wireless internet didn't work in our room. Avoid at all cost.

Was this review helpful? Yes
RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review

It is always disappointing to read that as a team we failed you and did not meet your expectations on this visit. I have addressed your concerns with the team and instructed them to correct the staffing issue, we sincerely apologise for the discomfort you experienced. Thank you for taking the time to write to us More

Bracknell, United Kingdom
Reviewer
5 reviews 5 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

i always stay with the Hilton brand because they are consistent in their service and comfortability. i must admit there was a couple of issues at check-in. the 1st room had not been fully cleaned and the 2nd was facing a wall, therefore the room had no natural light. 3rd time was a charm, the lady at reception apologised and... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review

I am pleased to read that we were able to rectify your reported issue and that the stay was a good one. Thank you for taking the time to write to us we look forward to welcoming you back in the near future More

Barcelona
2 reviews
3 of 5 stars Reviewed 1 week ago

Not a bad hotel compared to other similarly priced hotels in London, but everything is very dated. It just has an old feeling to it. Rooms are quite big though, the executive lounge is nice (feels newer than the rest of the hotel so I assume refurbished) and staff is friendly. The bar and restaurant are also very nice. A... More

Was this review helpful? Yes
RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review

We appreciate that you wrote to us and shared your feedback regarding your recent stay with us We are constantly refurbishing the property to ensure it meets with the expectations of our guests and I apologise if you felt the property is dated I am very pleased that the team looked after you well during your stay More

Cheltenham, United Kingdom
Top Contributor
57 reviews 57 reviews
36 hotel reviews
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed 1 week ago

HH Gold: We stay in a lot of Hiltons. The Olympia is an old hotel which needs a bit of updating from a fabric point of view. The staff however were superb during our stay. We were met by beaming smiles at check in which was slick and rather better than the Hilton Bangkok for instance, where you would expect... More

Was this review helpful? Yes
RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review

I was delighted to read that you had a memorable stay and that the team made you feel welcome and looked after. I am particularly pleased that each and every team member that you met during your stay made a lasting impact on you. We have shared your comments and thoughts with the teams and I am pleased that you... More

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Additional Information about Hilton London Olympia

Address: 380 Kensington High Street, London W14 8NL, England
Phone Number:
Location: United Kingdom > England > London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton London Olympia 4*
Number of rooms: 405
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Also Known As:
Hilton London Olympia Hotel London
Hilton Olympia London
London Hilton Olympia Hotel
Hilton London Olympia England

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