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All 1,071 London hotels

Hilton London Olympia

4.0 of 5 Hotel   |   380 Kensington High Street, London W14 8NL, England
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Ranked #589 of 1,071 hotels in London
A recent review
3 of 5 stars reviewed 2 days ago
Picklesjon Cwmbran, United Kingdom
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Cwmbran, United Kingdom
Contributor
12 reviews 12 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

What can I say about the Hilton Olympia? I have stayed here many times mainly on business. It could be such a great Hotel BUT lacks many standards that the business, or indeed holiday traveler expects as standard. For example wifi is ONLY free in the reception area - wi-fi should be free hotel wide! This is the ever connected... More

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Algarvia, Portugal
Top Contributor
201 reviews 201 reviews
63 hotel reviews
92 helpful votes 92 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

We used the restaurant for a business get together , the food was good but the restaurant was extremely unpleasant as it was full of kitchen smoke to a level that was probably unhealthy Food was good but expensive for what it was Wine list ok but again expensive Suggest you phone before visit to see if respirator is necessary

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Connecticut
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Nice location. VERY small rooms, not a lot of closet space, though not unusual for London. Hallways also have a step up and down , tough when pulling rolling luggage. Room service is nice, though expensive. When getting a car and driver back to the airport, had to walk quite a ways with all my luggage, since they are not... More

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Senior Reviewer
7 reviews 7 reviews
2 of 5 stars Reviewed 5 days ago NEW via mobile

Rooms were pokey, dingey with very little natural light. Air conditioning keeps the temperature at a steady 120 degrees and 95% humidity regardless of setting. Desk staff show a staggering level of incompetence and are unable to figure out a group booking. The only redeeming feature is the bar staff who know how to pour an overpriced drink.

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Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 5 days ago NEW via mobile

Badly managed hotel stayed there for weekend broken air conditioning complained to no avail offered free bottle of water from mini bar which i took from the mini bar .over 150 pounds a night to stay in ths palace no customer serviceat all dont seem to care .you get theidea joke

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Copehagen, Denmark
1 review
3 of 5 stars Reviewed 6 days ago NEW

Location is perfect if you need to go to the Olympia Hall. Easy and economic car service to Heathrow. The rooms are really poor, old and in a general bad condition. Really poor queen size bed. Found forgotten items from the previos guest, next to the TV. Breakfast was fine, like most Hiltons.

Review collected in partnership with Hilton Hotels & Resorts

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Chicago
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

despite uninspiring external look,interior is very comfortable. Location offers a less busy part of London, plenty around to see and do at a more relaxed pace. Hotel very good value for money compared to more central hotels. Staff and services very good

Review collected in partnership with Hilton Hotels & Resorts

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RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review

Thank you for taking the time to write to us. I am pleased to read that your experience exceeded your expectations and that you had a good stay. I have shared your comments and thought with the staff and we look forward to welcoming you back in the near future More

Glasgow, Scotland
Top Contributor
75 reviews 75 reviews
62 hotel reviews
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

the executive lounge was very pleasant. The room was adequate but street facing and a bit noisy. Reception was friendly and helpful. Good location on Kensington high street although a bit of a hike to the nearest tube station.

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RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review

Thank you for your review and comments. I am please that the team looked after you and apologise if you found the street noise interrupted your stay. I noted your comment on the distance to central London and wanted to share some travel ideas for your next London visit with you we look forward to welcoming you back in the... More

Dublin
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago

Rooms were small but clean and the staff were very friendly and helpful. £60 for the internet for the week and £150 to park my cark in their garage during my stay. Its not somewhere i will be going back to.

Was this review helpful? Yes 1
RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review

I was pleased to read that the rooms and team met with your expectations and apologise that you found the Wi-Fi and car park less satisfactory. The Wi-Fi is free in all the Lobby, Costa, restaurant and all pubic areas and the reception team would be happy to assist.Thank you for taking the time to share your comments and review More

Wokingham, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

Great location for Olympia Trade shows, the venue is just around the corner! Last stay I was very dissatisfied with the service I received (or rather didn't). After a long day I booked into my room, unpacked and washed ready to go out for an evening meal 45minutes later. I was unable to use the shower because a control know... More

Was this review helpful? Yes 1
RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review

It is always concerning to read that our guest did not enjoy the stay and that they felt we did not meet their expectations. We have a manager on duty 24/7 to ensure that any reported problem/ issues is dealt with and rectified I apologise that on this occasion this did not happen . I have tasked the maintenance team... More

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Additional Information about Hilton London Olympia

Also Known As:
Hilton London Olympia Hotel London
Hilton London Olympia Hotel
Hilton International London
Hilton Olympia London
London Hilton Olympia Hotel
Hilton London
London Hilton
Hilton London Olympia England
Address: 380 Kensington High Street, London W14 8NL, England
Phone Number:
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#316 Luxury Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton London Olympia 4*
Official Description (provided by the hotel):
Stay at the Hilton London Olympia hotel on bustling Kensington High Street, 2 minute' walk from Olympia Exhibition Centre, 10-15 minutes from Earl's Court Exhibition Centre and Westfield London Shopping Centre. Try our quintessentially British menu in our fabulous interior designed Society Restaurant inspired by the Victorian era or relex and enjoy our delicious cocktails and nibbles in Society Bar. Do business in one of our 10 newly refurbished meeting rooms, unwind in the fitness centre, or enjoy our COSTA coffee shop. Heathrow airport is 14 miles away. ... more   less 
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