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Hilton London Olympia

4.0 of 5 Hotel   |   380 Kensington High Street, London W14 8NL, England
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Ranked #590 of 1,054 Hotels in London
A recent review
4 of 5 stars reviewed yesterday
Pat C Crewe, United Kingdom
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914 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (199)
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English first
Crewe, United Kingdom
1 review
4 of 5 stars Reviewed yesterday NEW

A nice clean room with a an above average en-suite, excellent breakfast with a good choice for all diets however, the Hotel is a good 15min walk to any tube station, the staff were generally helpful but at times did tend to give yes and no answers without an explanation. The hotel overall was a positive experience and added to... More

Review collected in partnership with Hilton Hotels & Resorts

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bern, Switzerland
1 review
4 of 5 stars Reviewed 2 days ago NEW

the hotel is welcoming, the rooms are nice and clean, staff is friendly and helpful. Bus stop right in from of hotel. My only disappointment with the hotel is that they charge for wifi. For the price of the room it should be included!

Review collected in partnership with Hilton Hotels & Resorts

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derbyshire
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Booked this hotel for £104 inc breakfast and a double room. The room was clean, very comfy, good tv. What more could you ask for? The breakfast was tasty with a wide selection of meats, cereal, juices, croissants and English breakfast. It was the ideal for Hyde Park where we went to a concert, only a short tube/overground trip. Would... More

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RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review

Thank you for taking the time to write to us. I was delighted to read that you found the experience and stay to be Excellent and have share your sentiments with the teams We look forward to welcoming you back in the very near future More

Davis, California
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Typical Hilton hotel: you know what expect. Pretty good hotel, nice service, Wi-Fi is not free (there is a extra charge). Location is good in West Kensington, but not that close to the center as you might hope

Review collected in partnership with Hilton Hotels & Resorts

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RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review

I am pleased that you found the Hotel and services met with your expectations. Please note that Wi-Fi is free in the lobby and public areas and the front of house team will be able to assist with the login details and codes We look forward to welcoming you back in the very near future More

Contributor
11 reviews 11 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Average hotel in a somewhat convenient location for buses/tube etc. Rooms a bit small and quite dark No free wi-fi in the room, which for me is a bit archaic. I've been to hotels in the far east of Europe and remote spots in Asia and they all had good free wi-fi for guests. I can see I'm not the... More

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RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review

Thank you for taking the time to write to us and share you sentiments. I am pleased that you enjoyed the stay and that the team looked after you during your stay Smoking has been prohibited by law in virtually all enclosed and substantially enclosed work and public places throughout the United Kingdom since July 2007. Smoke free legislation in... More

Edinburgh, United Kingdom
Senior Contributor
44 reviews 44 reviews
8 hotel reviews
46 helpful votes 46 helpful votes
2 of 5 stars Reviewed 4 days ago NEW via mobile

The main reason why i give this hotel a lower rating is that the rates are extortionate for what the quality of the hotel is! I know some will argue, "oh that's London pricing..." I have travelled to London for business for 28 years on a regular basis...just because you are "robbed" by one, certainly doesn't justify all doing it.... More

Was this review helpful? Yes 3
RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review

I was concerned to read that you felt your stay did not meet your expectations and that you did not enjoy your stay. I have shared your comments with the respective team and have asked them to investigate the matter to completion and take corrective action where needed. Your feedback certainly helps us to monitor and improve our customer services... More

Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

While I arrived late after a very long flight from Australia the Check-in Staff where very helpful. Room was clean and basic. Disappointed there was no wifi in the room. Wasn't close to the underground. I won't stay there again I think there is better value for money closer to central London.

Review collected in partnership with Hilton Hotels & Resorts

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RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review

Thank you for taking the time to write to us. I read your concerns regarding the location please permit me to share some travelling information for your future visits High Street Kensington Tube station is about a fifteen minute walk from the hotel. However, there’s a bus stop about 50 yards from the hotel. The number 9 and number 10... More

Maryland
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

loved the location being close to kensington palace. easy access to bus and metro, but the wifi wasn't the best. most of the visitors were in the small lobby to get better wifi service; restaurant was ok

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RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review

Thank you for taking the time to write to us and share your feedback. I am pleased that our location was a favourable one and that it met with your needs and expectations. Please accept my apologies that you encountered problems with the Wi-Fi, I have shared your comments with our service provider We look forward to welcoming you back... More

phuket
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed in this Hotel for three days it was so so central in London and not far from St. John's Wood, which is where Lords Cricket Ground is... The breakfast was great and plenty of it, staff were very helpful and nothing seemed a problem.. I would DEFINETLY stay here again, great location for The centre of London.... Shall be... More

Was this review helpful? Yes
RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review

Thank you for taking the time to write to us. I was delighted to read that you found the experience and stay to be Excellent and have share your sentiments with the teams We look forward to welcoming you back in the very near future More

Kew, Victoria, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Showers designed for small people - washing your hair if you are tall presents a major challenge. Staff are courteous but not overly helpful. Free wifi in lobby only - but constantly drops out. Rooms could do with a major make over.

Was this review helpful? Yes 1
RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review

Thank you for taking the time to write to us and share your feedback Your feedback certainly helps us to monitor and improve our customer services for the future please note that we have a manager on duty 24/7 and they are at hand to ensure that all guest issues are dealt with and rectified to satisfaction. More

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Additional Information about Hilton London Olympia

Address: 380 Kensington High Street, London W14 8NL, England
Phone Number:
Location: United Kingdom > England > London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton London Olympia 4*
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Also Known As:
Hilton London Olympia Hotel London
Hilton Olympia London
London Hilton Olympia Hotel
Hilton London Olympia England

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