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Hilton London Olympia

4.0 of 5 Hotel   |   380 Kensington High Street, London W14 8NL, England
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Ranked #594 of 1,063 Hotels in London
A recent review
5 of 5 stars reviewed yesterday
Worldtraveler123451 San Francisco, California
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954 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Glasgow, United Kingdom
Top Contributor
57 reviews 57 reviews
17 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed yesterday NEW

I recently stayed at the Hilton Olympia on business and had heard mixed reviews and read a few prior to arrival. My initial first impressions were very positive I was welcomed by Mary on front desk and I was pleasantly and promptly checked-in. Unfortunately the refurbishment that has taken place downstairs has not reached above the first floor and desperately... More

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San Francisco, California
Top Contributor
70 reviews 70 reviews
46 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed yesterday NEW

Excellent hotel. Rooms very comfortable and bigger then most London rooms. Modern bathrooms were nice. A little bit of a walk to the Earl's Court or High St. Kenningston but not bad. However, plenty of buses a block from the hotel that go everyone and easy to figure out, plus a nice view from the top. Nice staff, especially the... More

Review collected in partnership with Hilton Hotels & Resorts

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1 review
5 of 5 stars Reviewed yesterday NEW

I didnt stay at the hotel, but the bar service was outstanding. Special thanks to Gianna for taking care of us all night. The seating was comfortable, the drinks generous, and the service great. I loved the olives.

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Rochford, United Kingdom
Contributor
18 reviews 18 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

After reading some of the reviews I was a little bit wary of coming to this hotel. I am pleased to say that I was wrong. I was surprised in fact. All the staff were polite and helpful. Everywhere looked clean and tidy. The room was spacious although the ceiling in the bathroom was quite low. Breakfast was organised well... More

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RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review

I was delighted to read that you had a memorable stay and that the team made you feel welcome and looked after. We have shared your comments and thoughts with the teams and I am pleased that you enjoyed the breakfast on offer. We look forward to welcoming you back in the very near future, thank you for taking the... More

New York City, New York
1 review
1 of 5 stars Reviewed 4 days ago NEW

This has to be the worst Hilton I ever stayed in! My room was not clean (pubic hair in the sink). I ordered room service, an hour later I called to check what's up and the operator apologized they misplaced my order. WiFi is not working in the rooms (signal too low). The TV remote control had no batteries. The... More

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RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review

I apologise that we were unable to meet your expectations on this occasion, we do have a manager on duty 24/7 and they are at hand to ensure that all guest issues are dealt with and rectified to satisfaction I have shared your comments and concerns with both the Housekeeping and Engineering teams and tasked them to investigate Thank you... More

Stockport, United Kingdom
Contributor
16 reviews 16 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed here for 2 nights and thoroughly enjoyed our stay. The staff are all really friendly and welcoming .There is a good, happy atmosphere in this place. The breakfast buffet was excellent. The décor may be slighted dated but fashions change!! The bedroom was clean and warm and the bed comfortable. Slept really well both nights . Tea and coffee... More

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RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review

Thank you for taking the time to write to us and share your feedback. I was delighted to read that you found the experience and stay met with your needs and expectations, and that the team looked aftewr you during your stay. We look forward to welcoming you back very soon More

Brick, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Your hotel, along with its first rate staff, is very clean and comfortable. It is conveniently located in a not so congested area of London that provides access to all of London via the incomparable bus, taxi and tube service. To families as well as individuals who are scheduled to travel to London: because of its location, value and array... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review

Thank you for taking the time to write to us and share your review. I am pleased you enjoyed the location and the stay and staff met with your approval Thank you for the kind words and recommendation we look forward to welcoming you back in the very near future More

Cape Town, South Africa
1 review
5 of 5 stars Reviewed 5 days ago NEW

We recently stayed at the Hilton Olympia in London. A great experience all round - the staff are efficient and friendly and the rooms comfortable and very nicely furnished. Will definitely be back! However, watch out for the staff at the in-hotel gift shop! Definitely not to be trusted and only interested in ripping you off!

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review

Thank you for taking the time to write to us and share your feedback. I am delighted to that our location was a favourable one and that it met with your needs and expectations I have shared your concerns with the owner of the gift shop to investigate . We look forward to welcoming you back in the very near... More

Dublin, Dublin, Ireland
Senior Contributor
38 reviews 38 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Good: Location - Its right next to the the Kensington Olympia rail station, making getting to the city centre take only a matter of minutes. Its also within walking distance of Shephards Bush and Kensington High street, which have plenty good bars and restaurants Breakfast: The breakfast in this hotel is probably the best I have had in any hotel... More

Was this review helpful? Yes
RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review

Thank you for taking the time to write to us. I am pleased that the hotel met with your expectations and that you had an enjoyable stay. I was happy to read that you found the rooms clean and the team helpful and very delighted to read that you enjoyed the beakfast and the selection of items on offer We... More

Thiruvalla
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I booked for a HILTON KING executive smoking room and I got a non-smoking room, later they shift me to smoking room, but the air conditioner is not working. As per my complaint the AC technician keeps his card in bed and notified it will be okay by night 9PM, till morning nothing has happened and they provide me one... More

Was this review helpful? Yes
RiaanStiglingh, Director of Operations at Hilton London Olympia, responded to this review

I read with concern that your stay with us did not meet your expectations and that you had several problems and issues that we were not able to rectify to your satisfaction Please accept our sincere apology for failing to make your stay a memorable one Thank you for taking the time to share your comments with us . More

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Additional Information about Hilton London Olympia

Address: 380 Kensington High Street, London W14 8NL, England
Phone Number:
Location: United Kingdom > England > London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton London Olympia 4*
Number of rooms: 405
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Also Known As:
Hilton London Olympia Hotel London
Hilton Olympia London
London Hilton Olympia Hotel
Hilton London Olympia England

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