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Hilton London Olympia

4.0 of 5
380 Kensington High Street, London W14 8NL, England
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Hilton London Olympia
Ranked #474 of 1,069 hotels in London
3.5 of 5 stars 873 Reviews
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873 reviews from our community

What travelers say about this hotel
  • Very good(26)
  • Tube station(20)
  • Kensington High street(20)
  • Earl court(9)
  • Friendly and helpful(9)
  • Bus stop(8)
  • Air conditioning(8)
  • Star hotel(8)
  • Decent size(5)
  • Mini bar(4)
Traveler rating
    90
    318
    253
    126
    86
Only show reviews for Family (55) | Couples (250) | Business (202)
Date Rating
Toowoomba
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
3 of 5 stars Reviewed May 25, 2012 NEW

Shared a triple - this was two singles and a roll-out in a small room. The bed was OK for a child but not an adult. Had to ask for additional cups, glasses, pillows, milk - staff not exactly proactive in this regard. The breakfast included in our tariff was excellent. Location is good with buses the closest public transport.... More

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Easton, Maryland, United States
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 25, 2012 NEW

I stayed for 8 days here and got a nice comfortable bed and a great free breakfast (though I am a Hilton Gold, so that might not apply to you) every day. However, the hotel made me wish I was richer and could have stayed somewhere else. I'll try to concisely talk about why. The first and most important drawback... More

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Portsmouth, United Kingdom
Contributor
14 reviews 14 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 24, 2012 NEW

We enjoyed a nice stay in the Hilton Olympia. The room was immaculately decorated and spacious-it has recently been renovated. Great location for nearby attractions More

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Richard Finn, Manager at Hilton London Olympia, responded to this review
May 25, 2012

Dear Reviewer, Thank you for taking the time to write your review of the Hilton London Olympia. I was delighted to hear you enjoyed a comfortable stay with us. I hope that we may get the opportunity to be of service again on a future visit to West London. Happy travelling! Richard, Director of Operations. More

UK
Top Contributor
68 reviews 68 reviews
Reviews in 46 cities Reviews in 46 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed May 23, 2012 NEW
1
person found this review helpful

the hotel is very convenient if you are working at Olypmia. The rooms are small and not the best of decor (quite outdated and somewhat tired). The hotel itself from the outside looks very run-down, but inside they have made an effort to refurb although its not amazing. an okay stay, but would probably look for somewhere else next time. More

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See 2 more reviews by TRAXUK for London
Richard Finn, Manager at Hilton London Olympia, responded to this review
May 24, 2012

Dear reviewer, Thank you for your review of our hotel, and for sharing the way you perceive the Hilton London Olympia. There is not a lot I can offer in way of a response to your opinion, apart from to say that we are very proud of the recent refurbishment of the hotel and everyone here trys their very best... More

Stroud, England
Contributor
16 reviews 16 reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed May 20, 2012 NEW
1
person found this review helpful

They wanted £15 per day for wifi, and only gave 1 hour per day free in the bar/reception area. Other than that an ok hotel. More

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See 2 more reviews by Jerryps80 for London
Richard Finn, Manager at Hilton London Olympia, responded to this review
May 21, 2012

Dear reviewer, Thank you for taking the time to post your review on tripadvisor.com following your recent visit to the Hilton London Olympia. I was delighted that you enjoyed your overall stay at the hotel. However, I noted your comment in regard to the bedroom internet charge of £14.99, and wanted to inform you that we provide complimentary internet access... More

Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 18, 2012
1
person found this review helpful

As a Hilton, I had been expecting more. Our room was so small that only one of our suitcases fitted in! We were then moved to a slightly larger room where the second suitcase could come into the room. After going up in the lift to the third floor, what did we find but stairs! Not good for lugging a... More

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Richard Finn, Manager at Hilton London Olympia, responded to this review
May 21, 2012

Dear reviewer, Thank you for your review. All comments about our hotel, good & not so good are invaluable to us. Without feedback we are weaker in our quest to provide consistent excellent hospitality, care & service. I am sorry you felt your experience was not as good as you hoped. My team are aware of your comments and will... More

Limerick, Ireland
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed May 15, 2012
1
person found this review helpful

Stayed in the Hilton again this year on business, and was much impressed by the improved service. There was a completely different approach from the staff, who were friendly, courteous and helpful, a big difference from last year. My room was much larger this year, which made a difference, as the room I had last year was not big enough... More

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Richard Finn, Manager at Hilton London Olympia, responded to this review
May 18, 2012

Dear reviewer, Thank you for taking the time to post your review on Tripadvisor.com following your recent visit to the Hilton London Olympia. I was delighted to note that you enjoyed your stay at the hotel, and in particular noticed how the service and product had improved since our recent refurbishment. Please be assured that I have passed your very... More

Skelmersdale
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 14, 2012
1
person found this review helpful

First room offered to us was on floor 3 and was very small for an Hilton room, also the window catch was broken so the traffic noise was very loud. Moved to floor 7 and the room was much better, however even this room seeemed smaller than others I have stayed at within the Hilton Group. Check in and Check... More

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Richard Finn, Manager at Hilton London Olympia, responded to this review
May 18, 2012

Dear reviewer, Thank you for taking the time to post your review on Tripadvisor.com. I was so glad to read that you had an overall positive and enjoyable stay at our hotel. Our paramount aim is 100% guest satisfaction and it is always so rewarding when this is achieved. In regard to the bedroom size, all Hilton hotels across the... More

Plymouth, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 14, 2012
1
person found this review helpful

We stayed at this hotel for one night. Our room was clean and comfortable, also it was great to have an iron and ironing board in the room, and not to have to request it from reception. We ate at the hotel in the evening, the food was nice, with high quality ingredients, and the waitress was polite and attentive.... More

Was this review helpful? Yes
Richard Finn, Manager at Hilton London Olympia, responded to this review
May 18, 2012

Dear reviewer, Thank you ever so much for a great review! It is our aim to ensure we deliver great service consistently. Reviews such as your help to reward the team as they are recognised for their hardwork and dedication. Thank you again. Happy travelling! Richard, Director of Operations. More

Amsterdam, The Netherlands
Contributor
14 reviews 14 reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed May 14, 2012
3
people found this review helpful

Stayed here for a weekend in London and they offered a deal with breakfast included. The location is OK, but what is not clear, is that the frequency of the tube is only every 30 mins, and only on weekends. So it's the 'overground train' and a couple of changes to get anywhere useful. It should be noted that the... More

Was this review helpful? Yes
See 3 more reviews by Adriang68 for London
Richard Finn, Manager at Hilton London Olympia, responded to this review
May 18, 2012

Dear reviewer, Thank you for taking the time to post your review on tripadvisor.com following your recent stay with us. I was both disheartened and perplexed to learn of your opinion of our breakfast as I do disagree with you on the use of the word 'crap' as the majority of persons report having a great breakfast experience and the... More

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Additional Information about Hilton London Olympia

  • Hilton International London
  • Hilton Olympia London
  • London Hilton Olympia Hotel
  • Hilton London
  • London Hilton
Address: 380 Kensington High Street, London W14 8NL, England
Price Range: $$

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