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Royal Garden Hotel

#124 of 1,052 Hotels in London
Certificate of Excellence
Hotel website
2-24 Kensington High Street, London W8 4PT, England
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1,351 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London
Level Contributor
62 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We booked here for afternoon tea for 3 people and at the beginning we were amazed by the beautiful views and the setting of it all. After we were sat we were given a menu and we noticed there were supplements for some teas so we decided to stick to the ones included in the price. We were extremely hungry... More 

Was this review helpful? Yes
Jonathan L, General Manager at Royal Garden Hotel, responded to this review

Dear Guest, Thank you for your review as we value all feedback given. I am disappointed to hear of your recent Afternoon Tea experience in our Park Terrace Restaurant and have spoken to our Restaurant Manager who would like to investigate this further. If you could be so kind as to send your reservation details to feedback@royalgardenhotel.co.uk it would help... More 

Level Contributor
49 reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Several years ago had the most wonderful afternoon, which was at the time second to none in this hotel. Whilst we were in London, as a treat for some friends, who are celebrating the silver wedding, we booked an afternoon tea as a treat. On arriving the greeting we received was lovely, warm and welcoming and our bags were and... More 

Was this review helpful? Yes
Jonathan L, General Manager at Royal Garden Hotel, responded to this review

Dear Guest, Thank you for your review however I am disappointed to see that your return visit for afternoon tea did not live up to your expectations. We do find that we offer good value compared to other 5 star London hotels and pride ourselves on the quality of our teas and cakes, so I am sorry if you did... More 

Munich, Germany
Level Contributor
30 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We were completely spoiled at this hotel recently, with a beautiful room overlooking Hyde Park. This hotel excels in making children welcome, from the friendly approachable staff, to fabulous little extras such as a great back pack full of goodies on arrival, and scooters (and helmets) to take out into their glorious "back garden" Hyde Park. The food's great -... More 

Was this review helpful? Yes
Jonathan L, General Manager at Royal Garden Hotel, responded to this review

Dear Guest, Thank you for taking the time to leave a very kind review. It gives me great pleasure to hear how our distinctive location and welcoming staff made your stay a memorable one. We like every guest to feel special, no matter what age, and I hope your children enjoyed all our extra family touches. I hope we will... More 

Bristol, United Kingdom
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I stayed here for a conference. Although I didn't see much of the hotel as we were located in a room on the lower ground floor, what I did see was lovely. The room was very clean and had a very comfortable bed. My room was on 5th floor but I did go to one of my colleagues room which... More 

Was this review helpful? Yes
Jonathan L, General Manager at Royal Garden Hotel, responded to this review

Dear Guest, Thank you for leaving a positive review following your recent conference with us. I am happy to hear that our comfortable rooms, attentive staff and great breakfast made your stay even more enjoyable and that you would recommend us. I hope we will welcome you back again soon. Best wishes, Jonathan Lowrey General Manager More 

Tel Aviv, Israel
Level Contributor
87 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I visited with my family. We had a wonderful time. The hotel is VERY big, it has a very big pool with slides. You can have a kitchen in your room and cook for yourself. Go and see the "wow" show there. Awesome hotel :)

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London, United Kingdom
Level Contributor
90 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband stayed here when it had just opened 50 years ago when he was 10! We have not visited it for some 35 years ourselves but stayed recently one night on way to Heathrow as it is convenient for Paddington for Heathrow Express. We were lucky enough to get an upgrade to a lovely room overlooking the park. We... More 

Was this review helpful? Yes
Jonathan L, General Manager at Royal Garden Hotel, responded to this review

Dear Guest, Thank you for leaving us a kind review following your stay and its wonderful to know that your husband was just 10 when he first visited. I am pleased to see that you got to enjoy some great views over the park, however, I'm sorry if you felt breakfast was a little pricey as we do feel that... More 

Sevenoaks, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the Royal Garden Hotel for my in-law's Ruby Wedding Anniversary and had the most amazing time. The hotel is incredibly family friendly and the consiege team greet children with a bag pack full of kiddie treats, they also have a vast array of scooters you can borrow during your stay. The staff are very friendly and make... More 

Was this review helpful? Yes
Jonathan L, General Manager at Royal Garden Hotel, responded to this review

Dear Guest, Thank you for leaving a lovely review. I am so pleased to hear that we made you and your whole family feel so welcome during your stay. I am happy to see that even the youngest guests felt spoilt and enjoyed their backpacks full of goodies and Micro Scooters. Thank you also for recommending us and I hope... More 

Welwyn Garden City, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

whilst here for an industry event i left my bag in their secure manned cloakroom. on returning to get my bag my sun glasses were missing. Hotel took no responsibility at all, funnily enough CCTV proved i had them on arrival but no CCTV in the secure area!!

Was this review helpful? Yes
Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Good hotel in great location. Pricy but your paying for the location. Excellent local shops and restaurants. Breakfast a bit pricy at £25. Worth a trip over the road for half price. WiFi very expensive which is not a good idea these days when it's essential. Shower door leaked so the bathroom floor tended to flood. Staff very good and... More 

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London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I were tourists for a day in West London, having travelled in from the London Borough of Bromley! The hotel facilities and staff were excellent. It was hard to believe that the receptionist who guided us to our room was only a trainee, she was so professional. The room had a simply stunning view across Kensington Gardens... More 

Was this review helpful? Yes
Jonathan L, General Manager at Royal Garden Hotel, responded to this review

Dear guest, Thank you for taking the time to write such a lovely, detailed review. I am so pleased to see that you received 5 star service throughout your stay, from your comfortable room to our attentive staff, plus with the added bonus of running into some of our famous cricket guests. We hope to welcome you back soon for... More 

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