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Royal Garden Hotel

#122 of 1,055 Hotels in London
Certificate of Excellence
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2-24 Kensington High Street, London W8 4PT, England
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1 room 1 guest
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1,374 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (412)
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London, United Kingdom
Level Contributor
43 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Had a nice relaxing time with my friends. There was nothing at all to complain about. The top of the stay was dinner in Min Jang restaurant. Best Chinese food I ever tried, no doubt here. Thank you very much.

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london
Level Contributor
221 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 211 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I'm not sure if this is 5 star but I'd say about 3 star would be correct. Arrived by cab but the doorman nowhere to be seen as we struggled up the stairs with our case. Pleasant check in (never been asked before to write down where our next destination was?) and once in the room, the view was great.... More 

Was this review helpful? Yes 1
Jonathan L, General Manager at Royal Garden Hotel, responded to this review

Dear Guest Thank you for your review as we appreciate all feedback that we receive. I am disappointed to hear that you did not receive our usual 5 star service during your stay. We do have a buffet style breakfast service on the weekends to avoid long waits and I apologise if this didn't meet your expectations. However I am... More 

Long Beach, California
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

We stayed at this hotel as part of an exchange with our vacation membership. It was great! I'd stay again. From the moment we were greeted, the service was excellent. It was only a couple blocks from the High Street Kens underground station and the city bus had a stop just outside the hotel. I booked 2 rooms for our... More 

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Brisbane, Australia
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

In addition to being located next to Kensington Gardens and Hyde Park, the Hotel provides ease of access to other London areas. (i.e. A Hop On - Hop Off bus stop is located opposite the hotel). The hotel is luxurious in all aspects - foyer, rooms and restaurants, etc. I highly recommend the ground floor restaurant - whether for drinks,... More 

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California
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago

As one who 'Likes a deal' this place is normally completely off my radar and budget, but for a trip to the Smoke for a Northern Lad and the Mrs I thought for once we'd push the boat out. What can I say? It is exactly what you expect from a high quality hotel and we were in awe for... More 

Was this review helpful? Yes 1
Cheshire
Level Contributor
81 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Ok...so we have just had 2 weeks in a suite. I was expecting a suite to be more luxurious than it was, but It was ok. We had room service 3'times a day which I have to say was exceptional ...always bang on time, good quality, reasonably priced, fantastic room service staff. Very disappointed with the laundry..don't use. Very expensive... More 

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Jonathan L, General Manager at Royal Garden Hotel, responded to this review

Dear Guest, Thank you for your review as we do appreciate all feedback that is given. I am disappointed that you felt our suites and laundry service didn't meet your expectations, but I am pleased to hear that you experienced exceptional service throughout the hotel and will be happy to pass these comments on. We pride ourselves on taking the... More 

Ipswich, England, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I took my wife here for her birthday, the hotel is very upmarket but welcoming, there was a lady playing on the piano during our meal which was lovely , and when the staff bought out a special birthday surprise for my wife, the pianist switched to playing happy birthday, i will remember the smile on my wife's face forever!.... More 

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AD
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We booked two rooms one for us and one for our children and specifically asked for rooms next to each other. Unfortunately we weren't told this wasn't possible until we checked in which was disappointing and did put a bit of a downer on re stay as we kept having to walk right down the corridor. It didn't ruin our... More 

Was this review helpful? Yes 1
Jonathan L, General Manager at Royal Garden Hotel, responded to this review

Dear Guest, Thank you for taking the time to write a review of your stay. Apologies if your expectations were let down at check in when connecting rooms were not available. I am afraid that we cannot guarantee connecting rooms at the booking stage, though wherever possible we will try to meet this request. This should have been made clearer... More 

Eugene, Oregon
Level Contributor
9 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

At the end of a 3 week 2-country trip this was our last night before Heathrow. Comfortable, attentive and understated luxury are the words for this hotel. Nice view of Kensington Garden, easy walk to Harrod's and shopping streets and lovely Hyde Park. Very easy cab ride to Heathrow in the morning. Had some trouble with the wifi.

Was this review helpful? Yes
Jonathan L, General Manager at Royal Garden Hotel, responded to this review

Dear Guest, Thank you for your positive review. I am extremely pleased that our distinctive location and local shopping gave you a nice end to your trip and I hope you will visit us again soon. Best wishes, Jonathan Lowrey General Manager More 

Level Contributor
39 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This Hotel is very conveniently placed overlooking Kensington Gardens and very convenient for walking around central London. The staff were very helpful lifting up the pram to go up the stairs and helping with travel arrangements. The car park descends quite steeply and is very safe underneath the hotel. Well worth visiting.

Was this review helpful? Yes
Jonathan L, General Manager at Royal Garden Hotel, responded to this review

Dear Guest, Thank you for your kind review. I am happy to see that our Kensington location and friendly staff made your stay in London enjoyable and I hope we get to welcome you back again soon. Best wishes, Jonathan Lowrey General Manager More 

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