How to train staff to enter the hotel rooms without knocking? How to keep bread at least a day past it's sell date before serving? Our room developed a leak around midnight which we were told is very common with such an old air conditioning system. Who do you talk to when you ask a cheese plate without goats cheese...
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My wife and I stayed six nights in a Garden Room in late May 2012.We are in our early seventies so the location is superb. The room was quiet, spacious and the bed and pillows very comfortable. Free internet usage in the room was fantastic as it allowed us to stay in touch with home on a regular basis (no...
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Reviewed October 14, 2009
We thoroughly enjoyed our stay in this hotel - it was conveniently located in Hyde Park - right next to Kensington Palace and near a tube station, restaurants and shopping. The room was very modern with an excellent king size bed. The breakfast was amazing.
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Stayed here for 6 nights in April. Did my booking through Expedia.com.au and got a reasonable deal for a top hotel in London. Deal came with no extras so breakfast and wifi not included. When you add over 20 pounds for fairly average buffet breakfast and 20 pounds per day wifi charge and it doesnt seem so reasonable. You can...
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This hotel is pure calmness destination in London. Within a walking distance from almost everything...High Street Kensington station, Albert Hall, National Museum and of course the beautiful Hyde Park. The room that facing the Hyde park are second to none.
The hotel has a Spa. Make sure you try the 10th floor authentic Chinese Restaurant called Min Jiang.
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Dear guest,
Thank you for writing your review. I am delighted you enjoyed your stay with us and that you particularly liked your room and found our location ideal for your needs.
I am also very happy to see you enjoyed your meal at Min Jiang which is famous for its authentic Chinese cuisine.
We look forward to seeing you...
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Great Hotel, for London and the staff are great. If I had to make one criticism , the staff in the restaurant and bar could be a bit more attentive but other than that it was great.,
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Dear guest,
Thank you for reviewing your stay with us. I am delighted that you enjoyed your stay and particularly appreciated the staff.
I was however disappointed that you found the restaurant and bar staff not to be attentive enough and do apologise if your experience was not up to our usual standards. I have shared your comments with the...
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Stayed two nights for an inhouse conference. Was given an upgrade to a better room becos there was a mixed up in my reservation by the conference organiser. Staff was professional in handling this issue, was settled within 10 minutes and I am happy, got a complimentary upgrade!
Room was great, spacious and with a view of kensington garden. What...
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Dear guest,
Thank you for reviewing your stay with us and I am happy to see you enjoyed yourself while at the hotel. I am delighted to see that Reception was efficient in dealing with your reservation issue and that you particularly appreciated your upgrade. I will inform Front Office of your positive comments.
I appreciate you sharing with us...
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I stayed for 6 nights at the Royal Garden Hotel in a large and bright room overlooking Kensington Gardens - just the view I was hoping for! I thought the room was quite comfortable, which was great since I spent a lot of time there working in the evenings.
My stay also overlapped with Justin Bieber's, but I disagree with...
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Dear guest,
Thank you for your kind review. I am pleased to learn you enjoyed your stay with us and that you particularly appreciated your room and the views.
Accommodating celebrities can be a challenge, but I am happy to see you found the staff dealt with the situation professionally we strive to give all our guests the same levels...
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I have stayed at the Royal Garden many times.
This is a lovely hotel right next to Hyde Park and close walking distance to Kensington High Street.
The rooms are well appointed and a good size.
Service is excellent.
A great hotel!
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Dear guest,
Thank you for your kind review as I am delighted to see you enjoyed your stay with us. We highly value your loyalty as a returning guest and thank you for sharing your views.
We look forward to welcoming you back in the near future.
Warm regards,
Graham Bamford
General Manager
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I booked for one Saturday night for myself and my wife (we had managed to dump the kids for a change) to celebrate my 50th birthday. I asked at the time of booking if I could have a high room with a view of the park as it was my 50th birthday. We didn't get a high floor (3rd) but...
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Dear guest,
Thank you for taking the time to review your stay with us. Let me wish you a belated happy 50th birthday! I am delighted you chose to celebrate this special occasion with us and I am happy you enjoyed your overall experience.
I was however concerned by your remarks about Park Terrace and the lack of organisation you...
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