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Royal Garden Hotel

#149 of 1,060 Hotels in London
Certificate of Excellence
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2-24 Kensington High Street, London W8 4PT, England
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Royal Garden Hotel
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Royal Garden Hotel
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1,244 reviews from our community

Traveler rating
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    88
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cambridge, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

The service provided by this hotel is quite remarkable. Without exception all the staff are so helpful and friendly. Our room was not ready at 2pm (the designated time), and there was no hesitation by the reception tean, for an upgrade to be provided at no additional cost. The quality of the food offered for lunch, and breakfast was exceptional.... More 

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Copthorne
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

We stay at least a couple of times and year and have always had a lovely experience. The staff are all very attentive and welcoming. The views are superb looking out at the London skyline and Kensington gardens and Hyde Park. The hotel has a nice personal feel and we would highly recommend. The location is good too.

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1 review
3 of 5 stars Reviewed 1 week ago via mobile

As a treat my partner and I booked this hotel for my birthday and chose the celebration package .Upon arrival the staff at the front of the building were very attentive to the person in the car before us, but once they pulled off and we drove up they completely ignored us and had a conversation for a short while... More 

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Jonathan L, General Manager at Royal Garden Hotel, responded to this review

Dear Guest, Thank you for leaving a review as we always appreciate constructive feedback from all our guests. I am very disappointed to hear that you did not experience our usual 5-star level of service that we expect all our guests to receive. I have passed your comments on to the relevant departments to investigate our procedures further. I would... More 

Senior Contributor
49 reviews 49 reviews
29 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 1 week ago

Conveniently close to Kensington Gardens and within a walking distance of Hyde park, this hotel puts you in the heart of London. Only downside for me was it's modernity and I'm a history buff; many others will see this as a bonus. The service is professional and the staff well trained

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London, United Kingdom
Contributor
17 reviews 17 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed at the Royal Garden with my husband and 19 month old son over Easter weekend for 2 nights. Overall, we had a fantastic stay. The rooms are lovely, they provided a proper cot and bedding for my son and even gave him a small teddy bear on checking in. The breakfast was good quality as well and overall... More 

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Jonathan L, General Manager at Royal Garden Hotel, responded to this review

Dear Guest, Thank you for taking the time to leave a great review of your family stay. I’m pleased to see that you were all made to feel very welcome and comfortable on your visit. Thank you for highly recommending us to other guests and I hope we get to welcome you and your family back again soon. Best wishes,... More 

Dubai, United Arab Emirates
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 1 week ago

I'm still here and everyday I've been let down at this supposed 5 star luxury hotel. First at check in, the receptionist offered me a free newspaper, a table booking for afternoon tea and the WiFi password. I didn't get any of these. Then the duty manager left a plate of fruit in my room that was spoilt and brown.... More 

Was this review helpful? Yes 1
Jonathan L, General Manager at Royal Garden Hotel, responded to this review

Dear Guest, Thank you for taking the time to leave a review of your stay, however I am disappointed to hear that you have not been entirely satisfied with your experience. Can I please ask if you are still staying with us at the hotel, we would be happy to meet and discuss any concerns that you have. We want... More 

Senior Reviewer
9 reviews 9 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

One of the beautiful hotel in Kensington with quality professional service. Very comfortable well equipped rooms. Very close to tube station with great places nearby to hangout. Very beautiful view of Hyde park from some rooms. Great bar and restaurants to have quality food. Very Royal. Everything about the hotel creates great ambience and memorable visit.

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Jonathan L, General Manager at Royal Garden Hotel, responded to this review

Dear Guest, Thank you for leaving such a positive review of your recent stay. It’s lovely to hear that you received quality service and great dining experiences to make your visit a memorable one. We hope to welcome you again soon. Best wishes, Jonathan Lowrey General Manager More 

Bedford, United Kingdom
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Stayed here on Good Friday with my sisters. Had a lovely room overlooking Kensington Park. Dined at the Park Terrace restaurant and found the staff attentive and friendly. Exceptional service all round. I think you would be hard pressed to better the service anywhere in London.

Was this review helpful? Yes 1
Jonathan L, General Manager at Royal Garden Hotel, responded to this review

Dear Guest, Thank you for your kind review of your recent stay with us. I am happy to hear that you received exceptional 5 star service which you felt was one of the best in all of London. We hope to welcome you again soon, Best wishes, Jonathan Lowrey General Manager More 

LONDON
Contributor
13 reviews 13 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at RGH for the first time on honeymoon 37 years ago and have been coming back regularly as we love this hotel, the ambience and staff. Well done to all concerned for making the hotel so welcoming. The Park suite (403) is amazing and one of the best rooms we have stayed in anywhere in the world.

Was this review helpful? Yes 1
Jonathan L, General Manager at Royal Garden Hotel, responded to this review

Dear Guest, Thank you for your review as it is always a pleasure to hear from our returning guests and even more so after 37 years of staying with us. I am so pleased to hear that we still give you wonderful service and that our Park Suite is one of the best in the world! With so many memories,... More 

Aberdeen, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My fiancee surprised me with a trip to London for my 40th Birthday. We stayed at the Royal Garden Hotel. We stayed in a lovely room looking over Hyde Park on the fifth floor. Room was excellent and very spacious . After checking in we headed out for the afternoon , once we arrived back later in the afternoon ,... More 

Was this review helpful? Yes 1
Jonathan L, General Manager at Royal Garden Hotel, responded to this review

Dear Guest, Thank you for your lovely review. I am delighted to hear that our wonderful views, personal touches, and rock star guests, made your 40th birthday a memorable experience. Thank you for also recommending our hotel to other guests and we look forward to welcoming you back in the future. Best wishes, Jonathan Lowrey General Manager More 

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