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Royal Garden Hotel

5.0 of 5 2-24 Kensington High Street, London W8 4PT, England
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Royal Garden Hotel
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Royal Garden Hotel
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1,069 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mumbai (Bombay), India
Contributor
11 reviews 11 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I stayed here on business for 5-6 days during November 2012 (The app doesn't allow me to choose that time period) Ideally located, on Kensington High Street, this place is close to almost everyplace if you can take the tube and walk a bit. I love walking to explore a place and you cannot find a better location than this... More

Was this review helpful? Yes 1
Jonathan L, General Manager at Royal Garden Hotel, responded to this review

Dear Guest, Thank you for taking the time to write such a lovely detailed description of your stay and high praises of our Kensington location. It is by having such a distinctive location that our guests can experience London at its finest, with great transport link and attractions. I am also pleased to hear you have visited Min Jiang restaurant... More

London, United Kingdom
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

An ideally located hotel next to the city, the parks and easy transport links. The service overall is efficient, if a little impersonal. The exception to this is Nimfa, who works in the Park Terrace restaurant. Every morning, she greets you with a smile, remembers your name and provides you with excellent service......

Was this review helpful? Yes 2
Jonathan L, General Manager at Royal Garden Hotel, responded to this review

Dear Guest, Thank you for taking the time to leave your review. I am happy that you found our distinctive location ideal for your needs. It really pleases me to know that a member of our Park Terrace staff has been exceptional during your stay. I am however disappointed to find that you found some of the staff to not... More

London, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

I visit Royal Garen 2 to 3 times a year, to my surprise, the service is always improving. There was this lady at the hotel restaurant could even recognize me. Nimfa remembered what I normally drink and eat; really a personal service she provided. A good hotel that caters for tourist needs, which I highly recommended.

Was this review helpful? Yes
Jonathan L, General Manager at Royal Garden Hotel, responded to this review

Dear Guest, Thank you for your very kind and positive review. I am pleased to know that our service is ever improving in your eyes and that our staff are being intuitive by giving you such personal service. Most of all, thank you for your recommendation. We look forward to welcoming you again soon. Best wishes, Jonathan Lowrey General Manager More

Williamsburg, Virginia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This is the greatest hotel from the view of Kensingston Gardens and Palace to the orchid in the bathroom the fruit tray and the 5 star staff I can not say enough about this wonderful place. There were no down sides to this experience. Great sheets lots of pillows beautiful big room. Loved it!

Was this review helpful? Yes
Jonathan L, General Manager at Royal Garden Hotel, responded to this review

Dear Guest, Thank you for your great review. I am glad to see that both our lovely views and extra stylish touches within the hotel made your stay very enjoyable. We hope that you will be staying with us again soon. Best wishes, Jonathan Lowrey General Manager More

Harvard, Massachusetts
1 review
5 of 5 stars Reviewed 1 week ago

I stayed at the Royal Garden Hotel in late September and found it delightful! I had a Queen bed room overlooking Kensington High St. on the 6th floor. It was absolutely fine...perhaps a bit small for 2 people but as I was traveling solo..it was perfect. I arrived to find a plate of delicious chocolate truffles wishing me Happy Birthday... More

Was this review helpful? Yes
Jonathan L, General Manager at Royal Garden Hotel, responded to this review

Dear Guest, Thank you for your lovely review. We always encourage our staff to give a 5 star friendly service without the stuffiness sometimes associated with luxury hotels, so I'm glad to see this has been recognised. It pleased me to the read that you had a very pleasant birthday and that you enjoyed our surprise truffles. We look forward... More

Kent
Contributor
13 reviews 13 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago

I went with my husband for afternoon tea for my 60th Birthday as a present from my son. The sandwiches were fresh, with a good selection of fillings and scones were just lovely. We also had a great selection of little cakes which went very well with our tea. The service was excellent, the table lovely and the china very... More

Was this review helpful? Yes 2
Jonathan L, General Manager at Royal Garden Hotel, responded to this review

Dear Guest, I hope you had a fantastic birthday and thank you for your kind review. I am delighted to read that you were made to feel extra special on your birthday from the staffs attentive service. I shall pass on these compliments to the Park Terrace team. We hope that you will dine again with us soon. Best wishes,... More

Watford, United Kingdom
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed for my daughters birthday, lovely hotel, lovely rooms and great service. The Bertie's bar has a good choice of cocktail and spirits, open till late. Nice walk in the royal gardens if you want a bit of exercise.

Was this review helpful? Yes 1
Jonathan L, General Manager at Royal Garden Hotel, responded to this review

Dear Guest, Thank you for your kind review. I am glad to hear that the high standards of the hotel and service along with our location made your stay more enjoyable. I hope your daughter had a wonderful birthday. We hope to greet you again soon. Best wishes, Jonathan Lowrey General Manager More

Perth, Australia
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 1 week ago

Expensive & busy. Staff very helpful but drinks & food very expensive. You pay for being in Kensington. I don't like big hotels but thought this one would be okay based on reviews. The area is without doubt very expensive as is all of London but felt disappointed by the hotel. Bars were closed at different times. Staff always very... More

Was this review helpful? Yes
Jonathan L, General Manager at Royal Garden Hotel, responded to this review

Dear Guest, Thank you for your feedback. It pleases me to read that our staff were very helpful during your stay. However, I am disappointed to hear that you did not feel like you received good value for money. We feel that our prices are competitive with other 5 star hotels in Kensington, so I am sorry that you didn't... More

Dubai, United Arab Emirates
Contributor
19 reviews 19 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Royal Garden Hotel is brilliantly situated. It is in a safe, picturesque area of London, a 5 minute walk from High St Ken tube station, right next to Kensington Gardens, 10 minutes from Notting Hill Gate, 2 minutes from Wholefoods. Because of that it connects easily to the District, Circle and Central lines - which is not to be... More

Was this review helpful? Yes
Jonathan L, General Manager at Royal Garden Hotel, responded to this review

Dear Guest, Thank you so much for taking the time to write your review. I am happy to hear that you found our Kensington location suited your needs during your stay. However I am disappointed that you felt your stay was not perhaps as value for money as you were expecting. You are correct in looking at our website as... More

Contributor
18 reviews 18 reviews
17 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Location is key! But the room could have been a bit better for the price... My windows were facing a utility roof of an adjacent building... Other than that, it surely a great property if your are visiting London for either business or pleasure. I just would really recommend eating there - there are plenty great option just steps away.

Was this review helpful? Yes 1
Jonathan L, General Manager at Royal Garden Hotel, responded to this review

Dear Guest, Thank you very much for your review. I am happy to hear that the location of the hotel suited your needs. However I was disappointed to know you were not satisfied with your view. Most of our rooms do enjoy wonderful scenes over Kensington Gardens for instance. Please do check with our reservation team next time if you... More

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Additional Information about Royal Garden Hotel

Address: 2-24 Kensington High Street, London W8 4PT, England
Phone Number:
Location: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate 
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Royal Garden Hotel 5*
Number of rooms: 394
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Also Known As:
Royal Garden London
Hotel Royal Garden
Royal Garden Hotel London, England

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