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Royal Garden Hotel

5.0 of 5 2-24 Kensington High Street, London W8 4PT, England
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Royal Garden Hotel
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Royal Garden Hotel
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1,159 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Southampton, United Kingdom
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Spent a night in their garden view room, which was of a good size (for London). Functional set up within the room and very clean. View of the park on a cold English winter day is not spectacular but pleasant nonetheless. Dined at Min Jiang the following day for their trademark duck, meal was nice albeit pricey (as expected) yet... More 

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Cheltenham, United Kingdom
Contributor
11 reviews 11 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed here as a guest of a company we work with and all i can say is wow. Fabulous room with a lovely park view and in a great location close to all of the major attractions that London has to offer. The food was excellent- both breakfast (great variety of choice and quality) and evening dinner. The view... More 

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London, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

First of all a big thank you to Margaret at reception for welcoming my girlfriend and I on arrival. She was very swift and polite here as well as when we wanted to leave some bags at reception after checking out which was no problem at all. We were given an executive suite which I believe was an upgrade.The room... More 

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Cardiff, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Stayed for just one night at this hotel which has a great location on Kensington High Street next to Kensington gardens, with a bus stop right outside giving easy access to other parts of London. On arrival was pleased to have a free upgrade to a King size room, which was a good size with a nice view overlooking the... More 

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Playa Flamingo, Costa Rica
Top Contributor
67 reviews 67 reviews
11 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 1 week ago

What I appreciate is SERVICE and this hotel has it! My flight was cancelled and hence I was delayed an entire day. Tyrone, hotel front desk, not only knew my name when I checked in, but he also worked tirelessly to make sure I received a credit for the night paid and missed. That is a lot more than I... More 

Was this review helpful? Yes 2
Antibes
Senior Contributor
40 reviews 40 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago

I have always had an affection for this hotel as I worked here for a short while over 40 years age when it was one of the newest model iconic hotels of the time. And needing a central London hotel for a romantic weekend seemed the obvious choice. I was not disappointed, the staff were friendly and welcoming, the rooms... More 

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Jonathan L, General Manager at Royal Garden Hotel, responded to this review

Dear Guest, Thank you for such a kind a review of our hotel. We always enjoy getting feedback, particularly from old friends of the Royal Garden Hotel. It’s wonderful to hear how our friendly staff and stylish rooms made your occasion even more special and that we still give the same excellent experience as we did 40 years ago. We... More 

Vancouver, Canada
1 review
4 of 5 stars Reviewed 2 weeks ago

We stayed 2 nights here this weekend and Loved the hotel,the room, the location and the staff. But they need to throw out the mattress from our room. It was hard as a rock and had a huge crater in the middle of it. The worst 2 sleeps of my life!

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Jonathan L, General Manager at Royal Garden Hotel, responded to this review

Dear Guest, Thank you for your recent feedback and to let us know how you love the hotel. I am disappointed that you found the mattress gave you a restless sleep and have asked housekeeping to look into this further as we aim for all our guests to have a comfortable stay. I hope we will welcome you back soon.... More 

Rome
Contributor
12 reviews 12 reviews
7 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have stayed in London on numerous occasions but this hotel is definitely the best yet! From the moment we arrived, all the staff were professional and friendly. We were given a room with picture windows overlooking Kensington High Street, amazing! We had room service on three occasions, due to late nights and early mornings. Absolutely faultless, food and service... More 

Was this review helpful? Yes
Jonathan L, General Manager at Royal Garden Hotel, responded to this review

Dear Guest, Thank you for your kind review. It’s lovely to hear that you felt the Royal Garden Hotel is the best you have come across in London and that you received great value without compromising the five star experiences. I'm happy to know you enjoyed our 24hr room service, and have shared your positive comments with the team. We... More 

London, United Kingdom
1 review
4 of 5 stars Reviewed 2 weeks ago

We are repeat guests here and it is the corporate choice of hotel for my VIP clientele who are international sportsmen (including my partner who i was travelling with on this occasion). Check-in is friendly and efficient, the surroundings are plush in an understated manner which i like as it doesn't scream out, look at me etc. The clientele and... More 

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Jonathan L, General Manager at Royal Garden Hotel, responded to this review

Dear Guest, Thank you for taking the time to write such a detailed review of your recent stay. I apologise that you experienced a few problems during your stay with us and thank you for letting us know of both your negative and positive experiences. I have spoken to the relevant individuals to look into these matters further as we... More 

Melbourne, Australia
1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

After paying nearly $400 per night, they demanded $40 per day extra for wifi. Everywhere else, wifi is included. Also, charged for everything in mini bar even though nothing taken. Lastly, kept significant amount on credit card well after full payment.

Was this review helpful? Yes 3
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Additional Information about Royal Garden Hotel

Address: 2-24 Kensington High Street, London W8 4PT, England
Phone Number:
Location: United Kingdom > England > London
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Royal Garden Hotel 5*
Number of rooms: 394
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Also Known As:
Royal Garden London
Hotel Royal Garden
Royal Garden Hotel London, England
Hotel Style:
#39 Spa Hotel in London
#49 Family Hotel in London
#118 Luxury Hotel in London
#123 Romantic Hotel in London
#127 Business Hotel in London

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