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All 1,073 London hotels

Royal Garden Hotel

5.0 of 5 Hotel   |   2-24 Kensington High Street, London W8 4PT, England (Bayswater / Notting Hill / Lancaster Gate )
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Ranked #157 of 1,073 hotels in London
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
janewoollcott hertfordshire uk
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1,021 people have reviewed this hotel

Traveler rating
    582
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (288)
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English first
hertfordshire uk
Top Contributor
64 reviews 64 reviews
25 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

This is our third visit to the Restaurant for an evening. It was my husbands birthday and we dined in the restaurant which was buzzing with contented customers. The staff are so lovely and friendly too. The food was beautifully presented and tasted as good as it looked. They even presented my husband with a lovely chocolate Happy Birthday plate... More

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Australia
Senior Contributor
30 reviews 30 reviews
26 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This was one of the many hotels which could only offer a walk in shower, ie one not over the bath, only if I paid significantly extra, I declined to pay and took my chances. The bath was 2/3 the height of my walking stick, quite narrow and difficult to access. Not a good outcome for me. However the bed... More

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Jonathan L, General Manager at Royal Garden Hotel, responded to this review

Dear Guest Thank you for taking the time to leave your review. I am sorry to hear you found our bathroom difficult to use. We do have walk in showers available in both the King Rooms and Garden Rooms, should you require one in the future. I am glad to hear you enjoyed the rest of your stay and found... More

Benfleet, United Kingdom
Contributor
19 reviews 19 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Booked afternoon tea here for my friend's 65th birthday, excellent from start to finish, welcoming staff and waiters, great selection of teas, champagne, sandwiches and cakes plus a pianist playing gently throughout. Although a modern hotel it lacked nothing in atmosphere, would definitely book again. For £36 in London good value.

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Jonathan L, General Manager at Royal Garden Hotel, responded to this review

Dear guest, Thank you for your positive review. I am pleased to hear that you enjoyed your Afternoon Tea experience and chose to celebrate a special occasion at the Royal Garden Hotel. We look forward to welcoming you to the hotel again soon. Best wishes, Jonathan Lowrey. More

Dublin, Ireland
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This is by far the best hotel we have stayed in in London. We have been travelling here almost every year for the past 15. We usually stuck to the same hotel in South Kensington for budget and location reasons and just felt it was run down and "by its best" and decided to go a bit more up market.... More

Was this review helpful? Yes 1
Jonathan L, General Manager at Royal Garden Hotel, responded to this review

Dear guest, Thank you for taking the time to leave such a detailed and positive review. I am delighted to hear you enjoyed your stay and found our staff genuine and helpful. Great customer service is something we strive for, so I will be sure to pass on your fantastic feedback. We look forward to welcoming you to the hotel... More

Doha, Qatar
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 1 week ago via mobile

Nothing positive to say. Due to following reasons: 1- unrespected reception staff for the particulat critical situations since we are here for long period they always insisted in changing the rooms every week without any concerns of our request. 2- They can put the new guest with the same room category in which we are in currently in the dame... More

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Jonathan L, General Manager at Royal Garden Hotel, responded to this review

Dear guest, I am sorry to hear that you have not had a positive experience at the hotel. I apologise for the inconvenience of moving rooms, unfortunately as the hotel is very busy we were unable to accommodate your second booking in your preferred room. We understand that you had made two separate bookings, and that we weren’t initially aware... More

Singapore, Singapore
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is in a great location. The rooms are large and comfortable. Many rooms overlook Kensington Gardens. Only a 5 minute walk to the High Street Kensington Tube Station for access to all of London and surrounding areas through the Tube system. There are many shops, restaurants and pubs nearby. The bus stop for Bus Route 9 is right... More

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Melbourne, Australia
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

No waiting for 1400hrs check in, friendly greeting from staff and straight to our room looking over Kensington Palace. Fruit platter, bottle of champagne, daily bottled water, continental breakfast just some of the treats that were part of the experience. Large room, massive bathroom, beautiful views from our room, close to High street shopping and fabulous dining, fabulous walks in... More

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Jonathan L, General Manager at Royal Garden Hotel, responded to this review

Dear guest, Thank you for your positive review. I am pleased to hear you enjoyed your stay with us and also your experience in Min Jiang, our Chinese restaurant. I am also delighted to hear you would recommend us to anyone visiting London. We look forward to welcoming you to the hotel again. Best wishes, Jonathan Lowrey General Manager More

Lichfield, England, United Kingdom
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

We cannot fault this hotel, room = perfect, dinner=perfect, breakfast =perfect. We were treated so well from the moment we arrived until we checked out. Had a room overlooking kensington gardens, well worth it. The biggest rooms we have had stayed in when in London.Great Location. Loved the cocktails!

Was this review helpful? Yes
Jonathan L, General Manager at Royal Garden Hotel, responded to this review

Dear guest, I am delighted to read that you found your experience at the hotel perfect; not only your room, but our staff and restaurant too. Thank you for taking the time to let us know. We look forward to welcoming you to the hotel again. Best wishes, Jonathan Lowrey General Manager More

New York
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

I had the pleasure of staying at the Royal Garden Hotel this past June and will definitely be back. Rooms: At my request, my room overlooked Kensington Palace, which I loved. The room was not large but perfect size for my sister and I. The room was spotless, the bed was comfortable, and water pressure in the shower was perfect.... More

Was this review helpful? Yes
Jonathan L, General Manager at Royal Garden Hotel, responded to this review

Dear guest Thank you for leaving such a detailed review. I am delighted to hear you found our staff pleasant and helpful and that they were able to accommodate you after your overnight flight. I am also pleased to read how happy you were with your room and that you will be returning to the hotel. We look forward to... More

New York City, New York
Contributor
20 reviews 20 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed at the Royal Garden Hotel in Kensington for a 5 night business trip, and truly enjoyed my stay. The location was perfect: as other reviewers have noted, there's good shopping nearby, some great restaurants (we ate at Babylon at the Roof Gardens and One Kensington which were both excellent). I loved the fact that Hyde Park was just... More

Was this review helpful? Yes
Jonathan L, General Manager at Royal Garden Hotel, responded to this review

Dear guest Thank you for your positive review. Firstly, I am delighted to hear you found our staff excellent, personable and professional. The level of service from our staff is fundamental when ensuring our guests have a 5-star experience at the Royal Garden Hotel. I am also pleased to hear you appreciated the layout of your room. This was given... More

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Additional Information about Royal Garden Hotel

Address: 2-24 Kensington High Street, London W8 4PT, England
Phone Number:
Location: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate 
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Royal Garden Hotel 5*
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Also Known As:
Royal Garden London
Hotel Royal Garden
Royal Garden Hotel London, England

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access
Hotel Style
#36 Spa Hotel in London #101 Family Hotel in London #115 Romantic Hotel in London #119 Luxury Hotel in London #136 Business Hotel in London
Hotel Class
Official Description (provided by the hotel)
Located in fashionable Kensington adjacent to the lush open spaces of Hyde Park and Kensington Palace, the five star Royal Garden Hotel is the perfect place to stay whether on business or exploring London. The hotel has 396 beautifully appointed bedrooms, 3 bars, 2 restaurant, including our award winning authentic Chinese restaurant Min Jiang, 10 conference & meeting rooms, health club ad spa and 24 hour business centre. ... more   less 
Number of rooms
394

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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