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All 1,073 London hotels

The Milestone Hotel

5.0 of 5 Hotel   |   1 Kensington Court | Kensington, London W8 5DL, England (Kensington and Hyde Park)
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The Milestone Hotel
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Ranked #2 of 1,073 hotels in London
A recent review
5 of 5 stars reviewed 5 days ago
james g Preston, United Kingdom
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1,037 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (197)
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English first
Preston, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I have stayed at many 5 star hotels all over the world and The Milestone truly tops them all. My wife and I has 2 nights there on 13th and 14th August and were treated to an upgrade on arrival. The suite was beautiful and the staff couldn't do enough to help. It sounds like a cliche to say we... More

Was this review helpful? Yes 1
MilestoneGM, General Manager at The Milestone Hotel, responded to this review

I was absolutely delighted to read your thoughts on your recent stay at The Milestone Hotel. I was really glad to read that you enjoyed your stay and the service you received. I have passed on your kind words to Pedro and to the rest of the team. Many thanks for taking the time to write your review and we... More

Reviewer
4 reviews 4 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

We recently stayed at this hotel for 3 days. The hotel is very nice, our room was perfect. The whole staff is very pleasant and friendly and knew us by name. The breakfast is excellent too! I would definitely stay there again on our next trip to London.

Was this review helpful? Yes 1
MilestoneGM, General Manager at The Milestone Hotel, responded to this review

I was so happy to read that you enjoyed your recent stay with us at The Milestone Hotel. I would also like to thank you for taking the time to write your kind words. I have passed these on to my team here at the hotel and we all hope to welcome you back soon. My kindest regards, Andrew Pike... More

Beaufort, SC
Top Contributor
237 reviews 237 reviews
52 hotel reviews
95 helpful votes 95 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We had tea at the Milestone and it was fabulous. The ambiance and service were second to none. The tea was excellent and the sandwiches, cakes, and scones were beautiful and ever so tasty. I would love to stay at this lovely hotel the next time we are in London. It is an incredible property.

Was this review helpful? Yes 2
MilestoneGM, General Manager at The Milestone Hotel, responded to this review

Thank you very much for taking the time to write your kind words following your Afternoon Tea experience at The Milestone Hotel. I was really pleased to read that you enjoyed it and found the food service, food and facilities met your expectations. I hope that you will come and stay with us in the near future. Kind regards, Andrew... More

Montville. NJ
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We just completed a 3 night family vacation at The Milestone. The hotel is quaint and decorated as a beautiful English home. Each hotel room is decorated differently. We had two rooms and one was more beautiful then the other. The breakfast buffet is great with many options. Continental which included cereal, yogurt, fresh fruit ,assorted breads and pastries or... More

Was this review helpful? Yes 2
MilestoneGM, General Manager at The Milestone Hotel, responded to this review

I was really pleased to read that you enjoyed your recent stay with us at The Milestone Hotel. I was delighted that you and your family liked all the facilities and service at the hotel. I was also happy to read your comments about our Concierge Andrea and how he helped you. I have passed on your kind words to... More

Stockholm
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

The Milestone is a unique experience in itself. The staff has an acute attention to your needs which makes you feel wellcome and at home. From the moment you arrive to when you leave you have everything is within reach. We stayed for three nights and enjoyed every second of them. Details like extra thick glass in the rooms to... More

Was this review helpful? Yes 2
MilestoneGM, General Manager at The Milestone Hotel, responded to this review

Many thanks for taking the time to leave your review following your recent stay with us at The Milestone Hotel. I was delighted to read that you enjoyed listening to our pianist and found our Concierge desk to be helpful. I was also really glad that you enjoyed all of the other aspects of your stay with us. I have... More

Shannon, Ireland
Top Contributor
126 reviews 126 reviews
26 hotel reviews
75 helpful votes 75 helpful votes
5 of 5 stars Reviewed 1 week ago

We had afternoon tea at the Milestone last year & it was suburb. This year we tried a different hotel for tea & while it was nice, it lacked the sophistication & special touches the Milestone offer. So, we went back to the Milestone for tea again this year. The staff are all very welcoming & friendly. They were helpful... More

Was this review helpful? Yes
MilestoneGM, General Manager at The Milestone Hotel, responded to this review

I was delighted that, once again, you and your family enjoyed your afternoon tea with us at The Milestone Hotel. Many thanks for taking the time to write your kind words which I have passed on to the team here at the hotel. We all look forward to welocoming you once again in the near future. Many thanks, Andrew Pike... More

2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I stayed at the Milestone for 10 days in late July 2014, our third visit. The Milestone is simply the best hotel in London. Outstanding service, friendly and knowledgeable staff, the concierge team was outstanding, fast and very capable. Be sure to take advantage of the various services offered, including the drivers, like Colin, who took us... More

Was this review helpful? Yes 2
MilestoneGM, General Manager at The Milestone Hotel, responded to this review

Thanks you for taking the time to leave your kind words following your recent stay at The Milestone Hotel. I was really glad that you enjoyed your suite and the service you received especially upon arrival from Manny and Joshua. I have passed on your feedback to them and the rest of the team. I really do hope that we... More

Chicago, Illinois
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We just returned home from an 8 day trip to London where my husband and two teen sons stayed at The Milestone Hotel. From the time of my reservation inquiry through our departure, we could not have asked for a better experience. The reservation and front desk staff responded to all my communications in a prompt and courteous manner, and... More

Was this review helpful? Yes
MilestoneGM, General Manager at The Milestone Hotel, responded to this review

Many thanks for taking the time to leave yor kind words following your families recent stay with us at The Milestone Hotel. I was so happy that you all enjoyed the service and facilities we provided you with. It was our pleasure to organise a birthday cake for your son and we do hope that you will be able to... More

Derbyshire
Top Contributor
116 reviews 116 reviews
23 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I've lost count of the number of times we have stayed here. And it's always a total delight. The rooms are comfy and stylish. The public areas of the hotel are welcoming and invite you to linger. The staff are all, and I mean all, polite, friendly, attentive and excellent at what they do. I can recommend the spicey Bloody... More

Was this review helpful? Yes
MilestoneGM, General Manager at The Milestone Hotel, responded to this review

Thank you so much for, once again, leaving your kind words following your stay at The Milestone Hotel. I was delighted that once again we met your expectations and that you enjoyed your return stay with us. We all look forward to your next visit and i have passed on your kind words to my team. Many thanks, Andrew Pike... More

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

As a frequent traveller to London, I've stayed in numerous hotels - from low budget to supposedly luxury. I actually booked the Milestone almost by mistake, as I'd left it too late and couldn't find anywhere else nearby. From the moment I arrived I was absolutely blown away - by the service and the quality of the entire place. It's... More

Was this review helpful? Yes 3
MilestoneGM, General Manager at The Milestone Hotel, responded to this review

I was so glad to read your review following your chance stay with us at The Milestone Hotel. Our aim is to ensure we only deliver the best service and facilities to our guests so was pleased that we met your expecations. I do hope that you and your wife will join us again in the near future. My kindest... More

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Additional Information about The Milestone Hotel

Address: 1 Kensington Court | Kensington, London W8 5DL, England
Phone Number:
Location: United Kingdom > England > London > Kensington and Hyde Park
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Milestone Hotel 5*
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Also Known As:
The Milestone Hotel London, England

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#1 Spa Hotel in London #1 Business Hotel in London #2 Luxury Hotel in London #3 Family Hotel in London #3 Romantic Hotel in London
Hotel Class
Official Description (provided by the hotel)
Elegant Hotel housed within a meticulously restored Grand Victorian Mansion dating back to 1883. ... more   less 
Number of rooms
63

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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