Stayed for two nights in late June. The infrastructure and rooms are comfortable though not spectacular given the room rates. It is the good service in the hotel that goes beyond what we usually get in other 5 star hotels that makes the vital difference. I would choose to stay in the hotel again. more

I have stayed at many hotels in London and abroad for business and I can honestlly say this experience was absolutley outstanding. The staff are not just staff they are lovely people and as helpful as you will find anywhere. I had a 1 night stay (far too short) and would love to have stayed longer, and had my husband... more

My last experience in London westayed in a suite at the Ritz and was thouroughly underwhelmed by the whole customer service experience let alone the cockroach in the bed! Now the Milestone, they know customer service! Our arrival began with a guided tour by Neil with his friendly excellent front of house skills immediately made you feel like one of... more

We chose the Milestone essentially for the proximity to the Royal Albert Hall but after spending 3 nights there we will never stay anywhere else when visiting London. We have stayed in a few five star hotels, the Milestone surpasses all of them. It's not in the least 'stuffy' because the staff, who are very attentive, seem to know when... more

My wife and 2 kids (8 and 4) just spent 7 nights at the Milestone in London. We booked our vacation based on the high ratings the hotel has received, esspecially in Conde Naste. We were not at all dissapointed. Every second of our stay was wonderfull and we will remember this visit for years to come. The hotel is... more

Needed a hotel within walking distance of the Royal Albert Hall. I have come to rely on Tripadvisor for guidance and we were not let down. Blissfully comforable, the room upgrade being an unexpected bonus, and being able to step across the road into Kensington Gardens was sheer delight. Can't wait to come again. more

We enjoyed a fantastic stay at this wonderful hotel. The staff were attentive and provided us with a guided tour of the hotel. The room was wonderful and such a change from the normal having so much character. The food was excellent and the afternoon teas are worth a visit just for the setting and food. The location is very... more

Me and my wife stayed at the hotel for three nights and were extremely pleased. The room was perfect and even better than you could expect. The staff were very attentive and made us feel like home. I will probably not stay in another hotel in London. There were so many small details that made a difference. more

I've stayed at the Milestone several times and never been disappointed. The service is, like all the Red Carnation Hotels, fantastic and there's something about the ambience that gives the place a feel of a luxury country residence. The location, opposite Kensington Gardens is wonderful and all things considered I'd say this is my favourite part of London. All of... more