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The Milestone Hotel

Travelers' Choice award winner
#3 of 1,055 Hotels in London
GreenLeadersSilver level
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1 Kensington Court | Kensington, London W8 5DL, England
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1 room 1 guest
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1,281 Reviews from our TripAdvisor Community

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Traveler rating
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325
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Knoxville, Tennessee
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

With tentative expectations for The Milestone, we were absolutely blown away by the boutique oasis. The attention to detail given by every single member of the Milestone's staff never ceased. The moment we were delivered by our driver, I knew that this was going to be special. As the doorman greeted me, he requested my name and he never failed... More 

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Glenview, Illinois
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

An excellent hotel with all the amenities with a great location across the street from Kensington Park and Palace. Also, close to the tube making it easy to get around. The room at the hotel was good sized and very clean. Every day we found little gifts like tea and candy. We had breakfast included with our stay and we... More 

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Los Alamitos, California
Level Contributor
3 reviews
5 of 5 stars Reviewed 3 days ago NEW

After spending two weeks traveling through England, Wales, Spain and Belgium, we decided to add three days in London. A friend recently stayed at the Milestone and gave it high marks, so we decided to walk in and see if there were any available rooms. We were greeted at the reception by a very helpful young woman who did an... More 

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San Francisco, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

This is a great location so walking was was a good option to several areas. The staff goes above and beyond to make the guests feel like family. The staff handled everything with sincerity and professionalism. The restaurants are amazing, food is exceptional and the decor so inviting. The room where afternoon tea was served was attractive and comfortable, the... More 

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Weymouth, United Kingdom
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I found this hotel purely by chance some years ago when attending an event at the Royal Albert Hall and having suffered grievously from the dire accommodation and non-existent service of an hotel much closer to the venue. I have never looked back and stay at this place for both business and pleasure trips to London. The staff are excellent,... More 

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Shanghai, China
2 reviews
4 of 5 stars Reviewed 1 week ago NEW

The reason I pick Milestone because it is great old hotel. I was there for 3 night and couldn't have gone better. The room was so good and comfy, the staffs were very helpful 24/7. Me and my mom particular like the bar and the cocktails there were amazing. I will stay here again when i back

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Frisco, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This was our first time in London and our stay at the Milestone could not have gone better. The staff were so cordial and accommodating from our arrival and throughout our stay. We particularly enjoyed our room and hight tea. We also were served very well in their bar. We would highly recommend this hotel and staff. We will stay... More 

Was this review helpful? Yes 1
MilestoneGM, General Manager at The Milestone Hotel, responded to this review

I was thrilled that we met your expectations on your first visit to The Milestone Hotel. I was very pleased that you got to try our brilliant Afternoon Tea and that you enjoyed the facilities of the room we allocated you. I have passed on your feedback to my team ands we all hope that you will come back and... More 

New York
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel is a grand old building, but very well maintained and absolutely spotlessly clean.The reception desk staff were so polite, helpful and interested in where we were from and our reasons for the stay etc. Offering different services including help with restaurant choicesAll in all it was a superb experience.The room where afternoon tea was served was attractive and... More 

Was this review helpful? Yes 3
MilestoneGM, General Manager at The Milestone Hotel, responded to this review

Thank you so very much for your kind words following your recent return stay with us at The Milestone Hotel. I was delighted that you enjoyed the welcome you received as well as the service. I was pleased to read that you also enjoyed your afternoon tea as well as your daily breakfast. We take a great pride in the... More 

Boston, Massachusetts
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I am a big fan and devotee of Trip Advisor (I never book without consulting it) and am shocked that this hotel is rated third in London for five star accommodations. Hotel location is great and the staff couldn't be nicer BUT our suite was incredibly cramped and felt tired and dingy. In some ways, this feels more like a... More 

Was this review helpful? Yes 3
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We had the stay of a lifetime. It oozes luxury and sophistication.Tremendous facility and staff. Old-style English catering to your every wish or need. 5 stars in every category you could imagine. Food/drink were perfect. Bar staff were very knowledgeable and introduced me to different cocktails. Rooms quiet and richly appointed. We never felt crowded or rushed. The concierge crew... More 

Was this review helpful? Yes 1
MilestoneGM, General Manager at The Milestone Hotel, responded to this review

I really do appreciate the time you took to post your feedback following your recent stay at The Milestone Hotel. I was so glad that you enjoyed all aspects of your stay including the great service you received from the brilliant Concierge and Bar teams. I have shared your kind words with all the team at the hotel and we... More 

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Staying in South Kensington

Neighborhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
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