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The Milestone Hotel

Travelers' Choice award winner
#2 of 1,052 Hotels in London
GreenLeadersSilver level
Hotel website
1 Kensington Court | Kensington, London W8 5DL, England
Special Offer
3 nights for 2
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At a glance

97%
Positive reviews?
KEY AMENITIES
Restaurant
Fitness Center with Gym / Workout Room
Pool
Room Service
Free High Speed Internet ( WiFi )
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The Milestone Hotel
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    1,260 Reviews from our TripAdvisor Community

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    Rating summary
    • Location
      5 of 5 stars
    • Sleep Quality
      5 of 5 stars
    • Rooms
      5 of 5 stars
    • Service
      5 of 5 stars
    • Value
      4.5 of 5 stars
    • Cleanliness
      5 of 5 stars
    Traveler tips help you choose the right room.   Room tips (252)
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    Alameda, California, United States
    Level Contributor
    23 reviews
    4 hotel reviews
    common_n_hotel_reviews_1bd8 15 helpful votes
    5 of 5 stars Reviewed 3 days ago NEW

    I mean the title in a total lovely way! My family and I have been applied rotten by the staff. What a perfect mix of helpful and being allowed your own space. Everyone is so friendly and I have to say, Fran the Butler is really, well, BRILLIANT! He surprised our family with getting us an even bigger room so... More 

    Was this review helpful? Yes
    San Diego
    Level Contributor
    94 reviews
    22 hotel reviews
    common_n_hotel_reviews_1bd8 74 helpful votes
    5 of 5 stars Reviewed 5 days ago NEW

    From the moment you enter you know you are in a very special place. All service is extremely polished and warm. They have a very international staff. You really do feel like you're in someone's elegant townhouse---which this once was. Two townhouses actually. We must thank our travel expert who is affiliated with Virtuoso because we received additional amenities, a... More 

    Was this review helpful? Yes
    Sydney, Australia
    Level Contributor
    3 reviews
    common_n_hotel_reviews_1bd8 3 helpful votes
    5 of 5 stars Reviewed 5 days ago NEW

    A family tradition and indulgence is afternoon tea at four or five star hotels. My wife and I, with various family members, have had very good experiences around the world. However, the Gentlemen's afternoon tea at The Milestone Hotel in London was the best I have had in a long time. The room where afternoon tea was served was attractive... More 

    Was this review helpful? Yes
    Hermosillo, Sonora, Mexico
    Level Contributor
    10 reviews
    6 hotel reviews
    common_n_hotel_reviews_1bd8 2 helpful votes
    5 of 5 stars Reviewed 6 days ago NEW

    Everything was GREAT from Check In through Check Out. Everyone was extremely friendly, courteous and went above and beyond on attention to detail. After a quick and very personal check in we were led to our lovely room, the lady that scorted us went into full detail explaining all the room amenities. Everyday we had some sort of delicacy from... More 

    Was this review helpful? Yes
    common_n_hotel_reviews_1bd8 1 helpful vote
    5 of 5 stars Reviewed 1 week ago

    The Milestone is an absolute London Gem! A close sophisticated friend who frequents London from the U.S. recommended it to us. My family of 5 spent 9 nights in July....Simply Spectacular! Accommodations are elegant, location is prime( best in London), staff is attentive and graceful. The culture of the Milestone is that of pure excellence in hospitality. Entire staff was... More 

    Was this review helpful? Yes 2
    MilestoneGM, General Manager at The Milestone Hotel, responded to this review

    Thank you so very much for taking the time to leave your positive feedback following your recent stay with us in one of our 2 bedroom apartments at The Milestone Hotel. I was really glad that you and your family enjoyed your stay as well as the fantastic facilities of our apartments and of course the great location we have... More 

    Henderson, NV
    Level Contributor
    101 reviews
    18 hotel reviews
    common_n_hotel_reviews_1bd8 69 helpful votes
    4 of 5 stars Reviewed 1 week ago

    Please, I don't consider this four star rating a negative at all. It is a lovely old hotel in Kensington adjacent to the Kensington Palace and Hyde Park, a great, relatively quiet, convenient location in London. The rooms are nice and excellently appointed in the old city style. The restaurant was small, but stylish and had excellent service. The bar... More 

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    Sonoma, CA
    Level Contributor
    4 reviews
    common_n_hotel_reviews_1bd8 16 helpful votes
    5 of 5 stars Reviewed 1 week ago

    We recently had the pleasure of enjoying afternoon tea at the Milestone Hotel in London. We thought it would be an enjoyable experience, but it far exceeded our expectations. The Park Lounge was a lovely setting, and the service was amazing from start to finish. Once we were seated, our server asked what kinds of teas we liked, made recommendations,... More 

    Was this review helpful? Yes
    MilestoneGM, General Manager at The Milestone Hotel, responded to this review

    I was absolutely delighted to read that you and your family enjoyed your recent afternoon tea with us at The Milestone Hotel. I was so happy that you felt we exceeded your expectations in all aspects including the food and service we provided you with. Please do come and visit us again and I have passed on your kind words... More 

    atlanta
    Level Contributor
    8 reviews
    8 hotel reviews
    common_n_hotel_reviews_1bd8 26 helpful votes
    5 of 5 stars Reviewed 2 weeks ago

    We stayed 6 nights in June at the Milestone Apartments (apt#1) We are a family of 4 with kids 7 and 11. We LOVED the Milestone. Everyone was very nice but still professional (especially Steven at the door). The apartment was super roomy and cozy. It had 2 bedrooms, 2 1/5 baths, lovely sitting room, and a very functional kitchen.... More 

    Was this review helpful? Yes 1
    MilestoneGM, General Manager at The Milestone Hotel, responded to this review

    I was so happy that you and your family enjoyed your stay in one of our long stay apartments at The Milestone Hotel. As you mentioned they are very homely with all the services of the hotel which is ideal for families. I was also glad that you liked the location of the apartments so you could easily explore what... More 

    New York
    Level Contributor
    19 reviews
    15 hotel reviews
    common_n_hotel_reviews_1bd8 9 helpful votes
    4 of 5 stars Reviewed 2 weeks ago

    Stayed last summer with family. The hotel is very conveniently located, but is small and dated IMO. The service was excellent overall, we did receive a call one night from a woman at the front desk telling us of a complaint of noise from some other guests. I explained there was no one in our room and I had just... More 

    Was this review helpful? Yes 5
    Pottstown, Pennsylvania
    Level Contributor
    3 reviews
    common_n_hotel_reviews_1bd8 2 helpful votes
    5 of 5 stars Reviewed 3 weeks ago

    I have stayed in London on two other occasions vacationing. The Milestone was by far the best. A beautiful property. So refined! The staff always went "the extra mile" to accommodate us. The doorman was always cheerful. The concierge staff helped us with travel plans. The check in and out went so smoothly. Reception staff so friendly and efficient. Also... More 

    Was this review helpful? Yes
    MilestoneGM, General Manager at The Milestone Hotel, responded to this review

    I was so glad to firstly read that you enjoyed your recent stay with us at The Milestone Hotel and that, most importantly, we managed to get your Ipad back to you. I was really pleased to read that you enjoyed the food and the genuine service we take pride in delivering to our guests in the hotel. I have... More 

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    Staying in South Kensington

    Neighborhood Profile
    South Kensington
    With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
    Explore this neighborhood
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