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All 1,071 London hotels

The Milestone Hotel

5.0 of 5 Hotel   |   1 Kensington Court | Kensington, London W8 5DL, England (Kensington and Hyde Park)
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Breakfast Inclusive
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The Milestone Hotel
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Ranked #2 of 1,071 hotels in London
A recent review
5 of 5 stars reviewed 6 days ago
Jennifer H Leeds, United Kingdom
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Leeds, United Kingdom
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 6 days ago NEW

We were treated to a stay here from our family a few weeks back and wow what a treat that was. Rooms was amazing, adored the location. Fantastic hotel :) I advised everyone to give this hotel a stay, will not be disappointed.

Was this review helpful? Yes 2
Milestone_Deputy_GM, Manager at The Milestone Hotel, responded to this review

Dear Reviewer Thank you for your lovely review of the Milestone Hotel. I am delighted to read that you enjoyed your family’s special treat here with us so much. We truly are a hidden gem among the myriad of the London luxury hotel market. Our location is a real asset to the hotel, with the lovely views of Kensington Palace... More

Los Angeles, California
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Our first trip to London was about 5 years ago. We told our travel agent that we wanted a lovely boutique hotel and she immediately suggested The Milestone Hotel. It was then, as it is now, a truly wonderful experience. The hotel itself is beautifully decorated and appointed. The staff is amazing as we were made to feel very special.... More

Was this review helpful? Yes 5
Milestone_Deputy_GM, Manager at The Milestone Hotel, responded to this review

Dear Reviewer Thank you for your brilliant review of your “home away from home” I was very happy to read that you enjoyed our location opposite Kensington Palace and its fantastic gardens, it truly is a gem to explore especially for runners too. My concierge team were delighted with your praise, they just love it when they get their recommendations... More

England
Contributor
14 reviews 14 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

It was our 20th wedding anniversary, so if an excuse to ‘push the boat out’ was needed, this was it. The Milestone is part of the Red Carnation Group, and we have experienced some of their other London hotels over the years. A New Year party at the Rubens, and several visits to Hotel 41 in recent years; all enjoyable... More

Was this review helpful? Yes 4
Milestone_Deputy_GM, Manager at The Milestone Hotel, responded to this review

Dear Reviewer Thank you for your fantastic review of The Milestone Hotel Reading such a glowing recommendation of our service and genuine care and comfort makes every one in our team immensely proud. My team were very happy to read you comments about their excellent service; they do strive to exceed our guests’ expectations at every opportunity whilst not being... More

Sacramento, California
Reviewer
5 reviews 5 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

We are first time travelers to Europe, so when we decided to "go for it" we consulted, friends, travel experts, and tripadvisor for every city. From Hotel de Russie in Rome to Villa De Este in Lake Como, we stayed at extremely expensive highly rated hotels every step of the way.. and London was somewhat of a last pit stop... More

Was this review helpful? Yes 9
Milestone_Deputy_GM, Manager at The Milestone Hotel, responded to this review

Dear Reviewer Thank you for your glowing commendation of The Milestone Hotel. We were all enjoying reading the wonderful comments you made in comparing us to some of some of the perceived "grand" hotels of Europe. As you mentioned it is our honest service that sets us apart, our team of passionate employees all have a genuine care for each... More

Tokyo, Japan
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

I enjoyed every second in this luxury hotel. Having never been to England before, it was really a first hand experience I will never forget. The weather was also doing it's best to shine. I felt very lucky to be there at that time. Such enjoyment I will come back and stay here every time I come to England.

Was this review helpful? Yes 4
Milestone_Deputy_GM, Manager at The Milestone Hotel, responded to this review

Dear Reviewer Thank you for your lovely review of The Milestone. I am so happy to read that you had a good stay with us and that you will be returning to us upon your next visit. We do strive to make every guests experience here with us unique so to read that we have succeeded is just fantastic. Thank... More

Bangkok
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My mom and I spent 4 nights at the Milestone last month. What we have experienced at this hotel was what "customer service" is all about. Every single staff gave a genuine smile and treated us as if we were their only customer. We love that the hotel was not too big and all the staff are attentive and caring.... More

Was this review helpful? Yes 3
Milestone_Deputy_GM, Manager at The Milestone Hotel, responded to this review

Dear Reviewer Thank you for your lovely review of the Milestone Hotel. It always gives me great joy to read a review from a seasoned traveller such as yourself. Thank you for your fantastic comments about our service, especially of the concierge team and Abdi in particular. I will be sure to pass the praise on to him. I am... More

Stavanger, Norway
Senior Contributor
39 reviews 39 reviews
26 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed here with my husband in March 2014, because of the good recommendations here on Trip Advisor. The hotel has a great location, it is easy and convenient to get around, and we had nice long walks in the park and in the area. The hotel has a great service, but sometimes it felt a little too much. For... More

Was this review helpful? Yes 7
Milestone_Deputy_GM, Manager at The Milestone Hotel, responded to this review

Dear Reviewer Thank you for reviewing the Milestone Hotel. I am happy that you found staying in the local area convenient, and that you enjoyed walking through the park in London, a rarity in London from your hotel doorstep. I am sorry to read that you felt our service to be too overbearing, we do pride ourselves on delivering only... More

Beverly Hills, Michigan
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I just spent four nights at The Milestone during our first stay in London. From the moment of our arrival until departure our every need was met. All of the staff was pleasant and attentive. We ate breakfast in the hotel every morning and had tea one afternoon. Excellent service and food. We were able to easily... More

Was this review helpful? Yes 3
Milestone_Deputy_GM, Manager at The Milestone Hotel, responded to this review

Dear Reviewer Thank you for reviewing the Milestone Hotel. I am delighted to read that you had such an enjoyable 4 nights here with us. Jose and James like to ensure they have the best picks of the day’s activities available for our guests and are masters at getting our guests into whatever restaurant they desire. I am very happy... More

Brisbane
Contributor
16 reviews 16 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

After having stayed in hundreds of hotels across the world the Milestone is in now firmly in my top 10. Could you do better in terms of trendy glamour? Sure, but this hotel goes the extra mile in terms of unbelievable customer service. This well located (steps from High Street Kensington) hotel is intimate, rooms comfy, the bed sheets are... More

Was this review helpful? Yes 4
Milestone_Deputy_GM, Manager at The Milestone Hotel, responded to this review

Dear Reviewer Thank you for your lovely review of the Milestone Hotel. It always gives me great joy to read a review from a seasoned traveller such as yourself. Thank you for your fantastic comments about our service, as you mentioned there are other hotels that awe you with opulence and grandeur however we here at The Milestone like to... More

Beloit, Wisconsin
Contributor
11 reviews 11 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Checking in to the number one rated hotel in London surpassed all our expectations. The Milestone sets the standard for premier service and amenities. From the moment we arrived to the time we checked out we were 'spoiled rotten' as promised by the very helpful reservationist. From Steve the doorman, to Pedro the butler, to Jose and Joshua, concierges extraordinaire,... More

Was this review helpful? Yes 7
Milestone_Deputy_GM, Manager at The Milestone Hotel, responded to this review

Dear Reviewer Thank you for your glowing review of the Milestone Hotel. Our front line team do really strive to make every guests stay exceptional and Steve, Pedro, Jose, Joshua and Malcolm were all very please to hear how much you enjoyed their service and in Malcolm’s case his music. I am happy you managed to spend some time in... More

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Additional Information about The Milestone Hotel

Also Known As:
The Milestone Hotel London, England
Address: 1 Kensington Court | Kensington, London W8 5DL, England
Phone Number:
Location: United Kingdom > England > London > Kensington and Hyde Park
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in London
#2 Luxury Hotel in London
#3 Romantic Hotel in London
#3 Family Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Milestone Hotel 5*
Official Description (provided by the hotel):
Elegant Hotel housed within a meticulously restored Grand Victorian Mansion dating back to 1883. ... more   less 
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