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The Milestone Hotel

Travelers' Choice award winner
#2 of 1,052 Hotels in London
GreenLeadersSilver level
Hotel website
1 Kensington Court | Kensington, London W8 5DL, England
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3 nights for 2
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The Milestone Hotel
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1,236 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (248)
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    (317)
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Cape Town
Level Contributor
43 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed today NEW

If one is looking for a superb location, quiet elegance, historic building, unsurpassed service and attention to detail, this hotel ticks all those boxes.From the time you pull up in your taxi you are treated like royalty. The door is opened quickly, your luggage whisked away and deposited in your room magically within a few seconds and you are enveloped... More 

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Arizona
Level Contributor
27 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The Milestone is truly a place we will continue to return to. The hotel itself, the Staff, location, everything is perfect. No request is too small and everyone made us feel really special. From the greeting at the door to the last minute getting into the car, the staff is there to help and ensure every need is met. The... More 

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MilestoneGM, General Manager at The Milestone Hotel, responded to this review

Thank you so much for your kind words following your recent stay with us at The Milestone Hotel. Thank you also for taking the time to post your feedback which I have already passed on to my team. I was really pleased that you enjoyed your breakfast during your stay and that our fantastic Afternoon Tea met your expectations. As... More 

Newcastle, England, United Kingdom
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

The hotel was recommended by friends we were visiting as it was near to their home but sadly failed to live upto our expectations. When I booked online I informed them we would be arriving at 1:15 and had a lunch meeting at 2:00 pm so would require a quick turnaround. On arrival we were told our room was not... More 

Was this review helpful? Yes 3
Kent, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This is literally my favourite hotel in London and one of the best in Europe... Its literally sat opposite Kensington Palace which is a huge part of its charm. Its interior suits its location, very formally English however its flavour is a very cosy comfy English country sort of vibe.. The Hotel serves a traditional English afternoon tea, fabulous cocktails... More 

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MilestoneGM, General Manager at The Milestone Hotel, responded to this review

Many thanks for your feedback following your recent stay with us at The Milestone Hotel. I was so happy to read that you enjoyed your return stay with us and enjoyed the cosiness of the hotel plus the genuine “English” hospitality we take pride in delivering. As you mentioned the location is great to make a base to explore what... More 

Birmingham, Alabama
Level Contributor
261 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
5 of 5 stars Reviewed 1 week ago

This beautiful, charming hotel is across the street from Hyde Park & Kensington Palace ---- a great location. The view of the Park from our room was very nice. Even being on a busy street there was very little noise. We had a peaceful, restful stay. This is a great location so walking was was a good option to several... More 

Was this review helpful? Yes 1
MilestoneGM, General Manager at The Milestone Hotel, responded to this review

Many thanks for taking the time to post your kind words following your recent stay at The Miles tone Hotel. I was really pleased that you enjoyed your stay and enjoyed the great location of the hotel. I have passed on your feedback to my team regarding the service you received and that was very much appreciated by them. We... More 

Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband booked this hotel for our anniversary. From the moment we arrived we felt so welcome. The door man was such a lovely man who was so helpful with offering restaurant ideas and making sure we had a taxi etc. The reception desk staff were so polite, helpful and interested in where we were from and our reasons for... More 

Was this review helpful? Yes 1
MilestoneGM, General Manager at The Milestone Hotel, responded to this review

Thank you for your kind words following your recent stay with us at The Milestone Hotel. I was really happy to read that the Reception and Concierge team were very helpful during your stay. I was also really pleased that you enjoyed the facilities and view from your room. We all look forward to welcoming you back with your children... More 

Niagara-on-the-Lake, Canada
Level Contributor
124 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
5 of 5 stars Reviewed 1 week ago

Across the busy street, we observe paparazzi stationed at entrance/exit points like bees surrounding a hive. Further up the lush green grounds, there is a long queue of global media personnel, electronic equipment, vans and transmission dishes, protected from the weather by a large, white tent-like tops. The media brandish microphones and cameras, and have already staked out Kensington Palace... More 

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MilestoneGM, General Manager at The Milestone Hotel, responded to this review

Thank you very much for your very thorough and detailed review. I was really happy to read that you managed to try all the facilities of the hotel and found the location convenient. As you mentioned you did have the prime view of all the coming and goings around Kensington Palace that day. We all hope that you get the... More 

London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

A dreadful place, an old building, two in fact, conjoined and very claustropobhic. In the bar while another customer fell over on the marble floor with hidden steps, we paid £85 for a round of drinks for 7. The food was OK but a chicken pie for £27.00... I mean? It does not matter how rich you are, there are... More 

Was this review helpful? Yes 2
Exeter, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I've travelled to every corner of the world and was surprised to visit my old home town and stay in probably the best hotel ever....breakfast chef definitely the best. A great welcome from steven in his top hat (who came to my rescue as my handbag broke on the way out!)...4-5 staff immediately on hand when you enter, and its... More 

Was this review helpful? Yes 1
MilestoneGM, General Manager at The Milestone Hotel, responded to this review

I was absolutely delighted to read your kind words following your recent birthday celebration for your boyfriend at The Milestone Hotel. I was so glad to read that you enjoyed the service provided to you by Steven and Ailsa plus the rest of the team. We pride ourselves on the service we deliver so again I am really pleased we... More 

London, United Kingdom
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great food, great location, great breakfast, great rooms, great staff. As you have gathered by now this place is great!!!! Seriously, I could not remember something to fault them for. The restaurant in the hotel is quite pricey but it is a real fine dining experience, I recommend you try it.

Was this review helpful? Yes
MilestoneGM, General Manager at The Milestone Hotel, responded to this review

Many thanks for taking the time to leave your feedback following your recent stay at The Milestone Hotel. I was really happy to see that you enjoyed all aspects of your stay including the restaurant for breakfast and dinner. I have passed on your feedback to my team and we all hope that you get the chance to come back... More 

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Staying in South Kensington

Neighborhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
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