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The Milestone Hotel

Travelers' Choice award winner
#1 of 1,050 Hotels in London
GreenLeadersSilver level
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1 Kensington Court | Kensington, London W8 5DL, England
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3 nights for 2
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The Milestone Hotel
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The Milestone Hotel
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1,205 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Gold Coast, Australia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We had the pleasure of staying at The Milestone Hotel in London in 2013. The location is great - opposite beautiful Kensington Gardens and the Palace, near shops and a short walk to The Albert Hall and the Station. The room was beautifully decorated and with a high degree of comfort. The staff were amazing! We felt genuine warmth and... More 

Was this review helpful? Yes 2
MilestoneGM, General Manager at The Milestone Hotel, responded to this review

I really do appreciate you taking the time to leave your belated feedback following your past stay with us at The Milestone Hotel. Many thanks for your kind words regarding the service you received from the team especially the Concierge. As you say the location is excellent for access to Kensington Gardens and our apartments are indeed a great option... More 

Hot Springs, Arkansas
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We can not say enough wonderful things about The Milestone Hotel in London. From the minute we stepped out of our transportation from the airport to even after we had left, the entire staff at the Milestone treated our family like kings and queens! Our room was ready and amazing! The room service was fabulous and served so quickly each... More 

Was this review helpful? Yes 1
MilestoneGM, General Manager at The Milestone Hotel, responded to this review

I was so happy to read your kind words following you and your families recent stay with us at The Milestone Hotel. It makes me very proud to see so many members of my team ensured you were treated like “Royalty” throughout your time with us. I was also really pleased you liked our Bar plus the service our great... More 

Dallas, Texas
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This is only my first or second ever review of a hotel on Trip Advisor, but I just have to brag about this hotel. The concierge has an assistant, and they are both almost always on standby, available immediately. The hotel's overall level of service is the best I have ever seen. We used the concierge at all hours throughout... More 

Was this review helpful? Yes
MilestoneGM, General Manager at The Milestone Hotel, responded to this review

I was delighted to read your feedback following your recent stay with us at The Milestone Hotel. I was so happy that our Concierge team met your expectations and ensured you and your family made the most of your time in London. I have also passed on your kind words to all of the team here regarding the great service... More 

Columbus, Ohio
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We would gladly have stay longer than our 3 nights! We were upgraded (due to our use of Am Ex Platinum reservation) to a charming room with amenities the best we've experienced in UK: both US AND international power outlets in several places - several with additional power switches to control hotel usage!; bathroom LED ceiling nightlight, 2 comfortable chairs... More 

Was this review helpful? Yes 2
MilestoneGM, General Manager at The Milestone Hotel, responded to this review

Many thanks for your kind words following your recent stay with us at The Milestone Hotel. I was delighted to read that you enjoyed all the facilities of your room and felt that they were to a very high standard. I have also passed on your comments to our brilliant Concierge team which is very much appreciated. Please do come... More 

Contributor
16 reviews 16 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

I haven't stayed at the Milestone Hotel for the last couple of years (had to use June 2014) as a date because I wasn't given an option to choose an earlier date. The Milestone is the best hotel I've stayed in London and I've stayed in a lot of them. The staff are a credit to the hotel & the... More 

Was this review helpful? Yes 5
MilestoneGM, General Manager at The Milestone Hotel, responded to this review

I really do appreciate you taking the time to leave your belated feedback following your past stay with us at The Milestone Hotel. Many thanks for your kind words regarding the service you received from the team especially the Concierge. As you say the location is excellent for access to Kensington Gardens and our apartments are indeed a great option... More 

Belfast, United Kingdom
Contributor
12 reviews 12 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

we stopped here for a spot of lunch and oh boy was it good! The food was fantastic and the staff were delightful. We will definitely be staying here in the future. The place was spotless and the people were delightful. Recommended

Was this review helpful? Yes
MilestoneGM, General Manager at The Milestone Hotel, responded to this review

Many thanks for taking the time to leave your feedback following your recent visit to us at The Milestone Hotel. I was delighted that you enjoyed your recent lunch with us in Cheneston’s and we of course look forward to you coming to stay with us in the near future. My best regards, Andrew Pike. More 

Rome, Italy
Senior Contributor
47 reviews 47 reviews
24 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Me and my wife in this hotel,kind staff large and clean room gave has a nice Experience. Precious help for the early chek in and store bugages on the departure day. Very good advices about restaurants and how to get to city center. We Will come back soon.

Was this review helpful? Yes
MilestoneGM, General Manager at The Milestone Hotel, responded to this review

Many thanks for your feedback following your reccent stay with us at The Milestone Hotel. I was really happy to read that you enjoyed your stay with us and the we met your expectations. Please do come and stay with us again soon. My best wishes, Andrew Pike More 

Vancouver, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

My sister and I recently stayed at this hotel (13-15 May) to see Eric Clapton at the Royal Albert Hall (10 minute walk). Opposite Kensington Gardens, the location is ideal. The hotel is lovely - our room overlooked K. Gardens, had a blue theme (my sister was asked what colour she liked when booking), the lounge was lush, comfortable and... More 

Was this review helpful? Yes 2
MilestoneGM, General Manager at The Milestone Hotel, responded to this review

Thank you so very much for your kind words following your recent stay with us at The Milestone Hotel. I was really pleased that you and your sister had a great stay with us and I hope you enjoyed the concert at The Royal Albert Hall. I was really pleased to also read that you liked your room and we... More 

Lightwater
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Booked this hotel for a birthday treat for my wife and I from an offer web site. Wanted somewhere quiet, comfortable, good location and with good restaurant. Well this hotel ticks all the boxes and more. We loved the room, everything you could need was there, all worked and first class quality. Diner was a wonderful experience, perfect lighting, service,... More 

Was this review helpful? Yes 2
MilestoneGM, General Manager at The Milestone Hotel, responded to this review

I really do appreciate the time you took to leave your feedback following your stay at The Milestone Hotel. I was delighted to read that we “ticked all the boxes” during your wife’s special birthday stay. I was really glad to read that you also enjoyed your dinning experience with us. All the team look forward to welcoming you back... More 

Romsey, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We had a one night stay in this hotel - luxurious without being ostentatious. Wonderful service, excellent location and a very wide range of food offered at breakfast. The Eggs Benedict were superb! The location is ideal for Kensington Palace and the Albert Hall. We incorporated this stay with a visit to Babylon and the Roof Top Gardens in Kensington,... More 

Was this review helpful? Yes 1
MilestoneGM, General Manager at The Milestone Hotel, responded to this review

Thank you vey much for posting your review following your recent stay with us at The Milestone Hotel. I was really glad that you took the time to do this and to read that you also enjoyed your stay with us. As you mentioned the location of the hotel is ideal and we all hope that you will come and... More 

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Staying in South Kensington

Neighborhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
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