Considering the price of this hotel compared to the Hilton, the service was far superior. My room came with a butler and he went the extra mile for me. It is not often i take the time out to comment, but I must recommend this hotel and all its staff highly.

this place is definately worth the money. It is in a good location - nice clean reliable hotel. 5 stars

Yes, the rooms can be small - but they are beautifully decorated, and every possible amenity is a hand - Penthaglion soap, cleanser, lip balm, 400 thread count sheets,and even the unexpected ones -- for example, the writing desk in the room had stapler, tape, etc. The hotel is located right on Kensington Park - and the outside traffic can... More

This hotel had the best service. If I even thought I wanted something, they were right there. The breakfast was amazing. The waffles are a work of art. The staff was friendly and helpful and the high tea was amazing. We stayed in the Safari suite. It was huge and decorated in a whimsical manner. The location is great. The... More

I am basically confirming the comments made by those reviewers who rate this expensive hotel as merely average.  Our room was very small; we could hardly get past the furnishings and into the bathroom. Indeed, the latter was almost as big as the bedroom.  The staff was ungracious, with the front door being unmanned most evenings we returned from sightseeing.... More

I booked to have afternoon tea here while my Spanish friend visited with his Japanese girlfriend and was so happy I chose The Milestone. They were both totally blown away by the experience! They thought the setting in the park lounge, sat by the fire, was perfeclty British and couldn't get over how great the food was, nor how much... More

I usually stay at the Royal Garden over the road (which I also love), but we had older members of the family who could afford the Milestone. It was a super experience. We had a family do in central London and were in and out for two days. I can't thank the staff, and particularly the doorman, enough for how... More

My husband and I recently celebrated our 55th anniversary at The Milestone Hotel in London. It was a return visit - we knew how fabulous the hotel, staff, and amenities would be. But this time, The Milestone staff went above and beyond! When we returned from dinner on our anniversary, our room had been strewn with rose petals, floating candles... More

My review reflects the 5-star reviews of the Milestone's other guests. It is a quaint, friendly, warm and luxurious little hotel with a big hart. My daughter and I stayed here for 4 nights and enjoyed everything the hotel has to offer - from their superb dinners, lovely breakfast to high tea.