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The Milestone Hotel

Travelers' Choice award winner
#3 of 1,053 Hotels in London
GreenLeadersSilver level
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1 Kensington Court | Kensington, London W8 5DL, England
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1 room 1 guest
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The Milestone Hotel
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1,273 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (254)
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Frisco, Texas
1 review
5 of 5 stars Reviewed yesterday NEW

This was our first time in London and our stay at the Milestone could not have gone better. The staff were so cordial and accommodating from our arrival and throughout our stay. We particularly enjoyed our room and hight tea. We also were served very well in their bar. We would highly recommend this hotel and staff. We will stay... More 

Was this review helpful? Yes
MilestoneGM, General Manager at The Milestone Hotel, responded to this review

I was thrilled that we met your expectations on your first visit to The Milestone Hotel. I was very pleased that you got to try our brilliant Afternoon Tea and that you enjoyed the facilities of the room we allocated you. I have passed on your feedback to my team ands we all hope that you will come back and... More 

New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

The hotel is a grand old building, but very well maintained and absolutely spotlessly clean.The reception desk staff were so polite, helpful and interested in where we were from and our reasons for the stay etc. Offering different services including help with restaurant choicesAll in all it was a superb experience.The room where afternoon tea was served was attractive and... More 

Was this review helpful? Yes 1
MilestoneGM, General Manager at The Milestone Hotel, responded to this review

Thank you so very much for your kind words following your recent return stay with us at The Milestone Hotel. I was delighted that you enjoyed the welcome you received as well as the service. I was pleased to read that you also enjoyed your afternoon tea as well as your daily breakfast. We take a great pride in the... More 

Boston, Massachusetts
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 1 week ago

I am a big fan and devotee of Trip Advisor (I never book without consulting it) and am shocked that this hotel is rated third in London for five star accommodations. Hotel location is great and the staff couldn't be nicer BUT our suite was incredibly cramped and felt tired and dingy. In some ways, this feels more like a... More 

Was this review helpful? Yes 1
2 reviews
5 of 5 stars Reviewed 1 week ago

We had the stay of a lifetime. It oozes luxury and sophistication.Tremendous facility and staff. Old-style English catering to your every wish or need. 5 stars in every category you could imagine. Food/drink were perfect. Bar staff were very knowledgeable and introduced me to different cocktails. Rooms quiet and richly appointed. We never felt crowded or rushed. The concierge crew... More 

Was this review helpful? Yes
MilestoneGM, General Manager at The Milestone Hotel, responded to this review

I really do appreciate the time you took to post your feedback following your recent stay at The Milestone Hotel. I was so glad that you enjoyed all aspects of your stay including the great service you received from the brilliant Concierge and Bar teams. I have shared your kind words with all the team at the hotel and we... More 

Derbyshire
Level Contributor
120 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 stars Reviewed 1 week ago

Whenever in London we always stay at the Milestone. The building is beautiful and in a great location. The staff are exceptional, friendly and helpful without being over the top. Breakfast is yummy.... Try the new veggie option, Can't find a single fault with this fab place.

Was this review helpful? Yes
MilestoneGM, General Manager at The Milestone Hotel, responded to this review

I was so happy to read that once again we have met your expectations at The Milestone Hotel. We really do appreciate you feedback and of course your return custom. It means a lot to myself and the great team I have at the hotel when we read such nice feedback. Please do come and stay with us again soon.... More 

Perth, Australia
1 review
5 of 5 stars Reviewed 1 week ago

The Milestone hotel provides a luxuary feel and homelike feeling the attention to detail colours and furniture are warm and inviting the staff are courteus respectful helpful and very accommodating.Our experience with Jonathan concierge and Katie at the reception desk need a special mention both of them are absolutely professional warm and insightful they made our stay at the hotel... More 

Was this review helpful? Yes
MilestoneGM, General Manager at The Milestone Hotel, responded to this review

Thanks you so very much for your comments following your recent stay with us at The Milestone Hotel. I was so glad that you enjoyed the service that John and Katie delivered. I have personally passed on your feedback to them. All the team take great pride in the service we deliver and along with the great and unique design... More 

New York City, New York
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed 1 week ago

Some of their rooms are VERY dated. The front desk clerk at check in was very nice, we tried changing rooms and each room was dated and small. That evening I asked if we could upgrade for the following night , I was told that it would cost me 500 additional GBP on top of the 400 I was already... More 

Was this review helpful? Yes 3
Milestone_Deputy_GM, Manager at The Milestone Hotel, responded to this review

Dear Mrs Silver Thank you for posting a review to Tripadvisor I was delighted to read that you found our team very nice to deal with. I am pleased to see that we upgraded you to one of our lovely Deluxe King Bedrooms from the Superior room you booked on your rewards stay. As a member of Leaders Club with... More 

San Jose, California
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at the Milestone at the beginning of a 3 week trip that included many different hotels throughout England and the top favorite of everyone in our party was the Milestone. We were an extended family of 7 traveling with members ranging in age between 10 and 74. There was something for everyone at this hotel but the thing... More 

Was this review helpful? Yes 1
MilestoneGM, General Manager at The Milestone Hotel, responded to this review

I was so glad to read that you enjoyed your family trip and especially your stay in your Apartment and Suite at The Milestone Hotel. Our aim is to ensure we give all of our guests a “home from home” experience whilst maintaining the highest possible levels of service so I was delighted that we managed to meet your expectations.... More 

Birmingham, Alabama, United States
Level Contributor
62 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had a great stay in Apartment 1. Very cozy and comfortable. Had a spiral staircase which with bedrooms downstairs- was a little taxing on my mother n law but she managed just fine. Didn't know that before arrival. Having the apartment was wonderful so we could all be together. The breakfast each morning was wonderful. The staff was great.... More 

Was this review helpful? Yes
Perth, United Kingdom
Level Contributor
110 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 317 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have struggled more with this review than any other before. It absolutely should be 5 stars. If it was based on staff alone it would be 50 stars for absolute certainty. So where to begin? I am just wondering why I can't give it 5 stars so let me start with the positives. Every single member of staff we... More 

Was this review helpful? Yes 3
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Staying in South Kensington

Neighborhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
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