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BEST WESTERN PREMIER Shaftesbury Hotel

4.0 of 5 Hotel   |   65 - 73 Shaftesbury Ave | Piccadilly, London W1D 6EX, England
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Ranked #339 of 1,066 Hotels in London
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
Dirk V Brussels, Belgium
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831 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Blackpool, United Kingdom
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed yesterday NEW via mobile

We had read good reviews on this hotel and having passed it on previous trips to London, so decided this was the hotel for us........ How wrong we were! Check-in was farcical, we had paid in full for the stay 3 months previous, but because we didn't have that payment card with us, we were told we need to provide... More 

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Brussels, Belgium
2 reviews
4 of 5 stars Reviewed 1 week ago NEW

I really like this hotel a lot. It is centrally located, nice rooms, service inside the hotel is good. But nevertheless the reservation customer service is really below zero. As a loyal customer of this hotel I made a mistake in my online booking (missed one day). Due to this there was of course a "no show" on the original... More 

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Senior Contributor
25 reviews 25 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 1 week ago

One of our party went to check in before the other one. We were given a choice between a twin room on the front and family room on the back. We chose the family room on the third floor. The first thing you notice is the stench when coming out of the lift, rather off putting. When in the room... More 

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shftpiccadilly, Manager at BEST WESTERN PREMIER Shaftesbury Hotel, responded to this review

Dear Caroline S, We thank you for your feedback on this forum following your recent stay with us. We take every criticism of our guest very seriously in order to learn from it and achieve best guest satisfaction. I sincerely feel sad and sorry to read about your experience which forced you to share your view on this forum. I... More 

milton keynes
Contributor
12 reviews 12 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

My girlfriend booked this hotel as we were booked in to see a show, the service was excellent the room was wonderful, only one drawback it faced out onto Shaftesbusy Avenue which as you could imagine was very busy and noisy, but that's central London to be expected. The hotel is situated central to most attraction's all within walking distance,... More 

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shftpiccadilly, Manager at BEST WESTERN PREMIER Shaftesbury Hotel, responded to this review

Dear sunburntMiltonKeynes, We appreciate your feedback on this forum and sincerely thank you for your time to share your experience. We are pleased to read that you liked your stay with us due to location , Staff . We appreciate your criticism over the busy and noisy Shaftesbury avenue, however we are doing all in our reach to minimise it... More 

Pencoed, United Kingdom
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 1 week ago

stayed here second week of december when visiting with my family for a show and shopping. Excellent location for theaters Plenty of choice of restaurants nearby. We had rooms overlooking the main street and the traffic noise could be a nuisance. we booked two identical rooms at the same price for each one was really spacious and well laid out... More 

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shftpiccadilly, Manager at BEST WESTERN PREMIER Shaftesbury Hotel, responded to this review

Dear Stephen T, We appreciate your feedback on this forum and sincerely thank you for your time to share your experience. We are pleased to read that you liked your stay with us due to location , Staff . We appreciate your criticism over the bar timings and will certainly look into the necessary changers in recent future. On behalf... More 

Lagos, Nigeria
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

This was my 3 rd. stay at this very well run Hotel within 6 months. Again all the Staff from the front desk was absolutely wonderfull.One small issue I had was that on returning to my room one day I found d a letter accusing me of smoking in the room , I am a smoker , but also a... More 

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shftpiccadilly, Manager at BEST WESTERN PREMIER Shaftesbury Hotel, responded to this review

Dear GeraldG729, We sincerely thank you for your time to write about your experience and views about your recent stay on this forum. We are pleased to read that you liked your stay with us and proud to hear that we succeeded in providing the best product and services.We will certainly work on the criticism that is pointed out and... More 

Durham, United Kingdom
Contributor
19 reviews 19 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

excellent position on Shaftesbury ave. Great location for visiting shows and shops. plenty of bars around to drink and eat. room could have done with a little tlc in places, namely single part of bedroom wall needed painting. shower excellent, hot and powerful. breakfast very good without the hustle and bustle of a large hotel.staff extremely friendly and accommodating. Very... More 

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shftpiccadilly, Manager at BEST WESTERN PREMIER Shaftesbury Hotel, responded to this review

Dear valerie4135, We appreciate your feedback on this forum and sincerely thank you for your time to share your experience. We are pleased to read that you liked your stay with us due to location , Staff . On behalf of entire BEST WESTERN PREMIER Shaftesbury Piccadilly Team, I would like to thank you once again for your lovely comment.we... More 

Driffield, England, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is a great place to see London from, very central. The rooms were small but nice, gym was small but functional. Nice breakfast, very professional and friendly staff. There was free wifi in the room.

Was this review helpful? Yes
shftpiccadilly, Manager at BEST WESTERN PREMIER Shaftesbury Hotel, responded to this review

Dear Paul H, We appreciate your feedback on this forum and sincerely thank you for your time to share your experience. We are pleased to read that you liked your stay with us due to location , Staff . On behalf of entire BEST WESTERN PREMIER Shaftesbury Piccadilly Team, I would like to thank you once again for your lovely... More 

Newcsatle upon tyne
Contributor
16 reviews 16 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Living in the North East of England, getting to London's West End Shows is a rare occasion However wedding anniversary and birthday combined led us to the Kinks wonderful story/show 'Sunny Afternoon'. Could only spend one night in London. Booked the show and the Rembrandt Exhibition at the National Gallery next morning. Where to spend a comfortable night at a... More 

Was this review helpful? Yes
shftpiccadilly, Manager at BEST WESTERN PREMIER Shaftesbury Hotel, responded to this review

Dear Ian M, I would like to thank you for your valued comments about your recent stay with us. Our team is extremely happy to see such a wonderful comment and proud to hear that we succeeded in providing the best services on this special occasion . We are pleased to read that you enjoyed your stay and left with... More 

Oslo, Norway
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

After a pretty disappointing experience with this hotel I was called by the manager and asked to give them a second chance, and I do not regret doing so. Even though the hotel still asks for a deposit for incidentals upon arrival, which I find a very annoying habit, the receptionist readliy agreed to drop the deposit when I complained.... More 

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shftpiccadilly, Manager at BEST WESTERN PREMIER Shaftesbury Hotel, responded to this review

Dear tohow, We sincerely thank you for your valuable time to share your thoughts and allowing us second chance to restore your faith. We feel very happy and glad that we are successful in providing a consistent ,comfortable and satisfactory stay to all our guests and we would aim to keep up the good work at all times & at... More 

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Additional Information about BEST WESTERN PREMIER Shaftesbury Hotel

Address: 65 - 73 Shaftesbury Ave | Piccadilly, London W1D 6EX, England
Phone Number:
Location: United Kingdom > England > London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — BEST WESTERN PREMIER Shaftesbury Hotel 4*
Number of rooms: 67
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Also Known As:
Best Western London
London Best Western
BEST WESTERN PREMIER Shaftesbury Hotel London, England
Hotel Style:
#227 Luxury Hotel in London
#242 Romantic Hotel in London
#322 Business Hotel in London
#349 Family Hotel in London

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The go-to district for a good time in London, Soho hosts a wealth of world-class theatres and a compelling lineup of cafes, restaurants, pubs, bars, and clubs. At Soho's core is London's original Red Light District and the epicenter of the LGBT scene – and thus the city's hottest nightlife. For shopping enthusiasts, Soho is not only the home of London's greatest concentration of boutique shops, but also the most strategic place to set off on a tour of the world's most celebrated department stores. In the southern part of the neighborhood lies Chinatown, with its multitude of delicious and affordable restaurants. Closer to the Thames, Chinatown's narrow and teeming lantern-lit lanes spill onto the expansive hub of glitzy Leicester Square.
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