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BEST WESTERN PREMIER Shaftesbury Hotel

4.0 of 5 Hotel   |   65 - 73 Shaftesbury Ave | Piccadilly, London W1D 6EX, England
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Ranked #324 of 1,063 Hotels in London
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
K Y Chagrin Falls, Ohio
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817 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chagrin Falls, Ohio
Senior Contributor
35 reviews 35 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

located in the middle of the theater district and very close to Chinatown, Piccadilly Circus, and Soho, the Best Western Shaftesbury is a perfect place to stay for a London get away. The rooms are clean and well appointed, and the staff welcoming. Given the location, you can hear a little of the street sounds, but nothing beyond what you... More

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Senior Contributor
34 reviews 34 reviews
22 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

So central it is unreal. The location is totally fantastic. You could not want for a better place to stay on your visit to London. The rooms are small but perfect, fresh flowers and fresh fruit plus bottled water only add to the lovely experience. I just had a knock at the door earlier on and it was a gift... More

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shftpiccadilly, Manager at BEST WESTERN PREMIER Shaftesbury Hotel, responded to this review

Dear Ionabrodie, We sincerely thank you for your valuable time to share your feedback on this forum. Your feedback is really motivating and we feel very happy and proud that we succeeded in providing the better guest satisfaction in your recent visit. We are glad to know that all our small efforts are also getting appreciated form the guests.It is... More

Lincoln, United Kingdom
Contributor
14 reviews 14 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Stayed for one to go to theatre and Rembrant exibition. vey friendly and edfficient staff - upgraded room - room very spacios and quite - everything you might need availble in the room. Hotel very clean well managed Breakfast very good with very friendly and pleasant staff. ideal location - within walking distances of theatres, Chinatown galleries and Covent garden... More

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shftpiccadilly, Manager at BEST WESTERN PREMIER Shaftesbury Hotel, responded to this review

Dear john d, We sincerely thank you for your valuable time to share your thoughts following your stay with us in your one more visit. We feel very happy and glad that we are successful in providing a consistent ,comfortable and satisfactory stay to all our guests and we would aim to keep up the good work at all times... More

Inverness, United Kingdom
Contributor
18 reviews 18 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for a long weekend for my birthday, had a complementary upgrade to a suite. Rooms are really nice, the front of house looks stunning. Didn't get round to trying any of the facilities as we were on the go constantly, but the room was a perfect place to grab our 40 winks. Really comfortable bed and pillows. The... More

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shftpiccadilly, Manager at BEST WESTERN PREMIER Shaftesbury Hotel, responded to this review

Dear PinkyMcSmiles, I would like to thank you for your valued comments about your recent stay with us. We are delighted to hear that we have made this special occasion truly special and memorable.Our friendly and attentive staff will go the extra mile for our guests and nothing is too much to ask for, if it comes to putting a... More

Accra, Ghana
Senior Contributor
25 reviews 25 reviews
20 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

We started with the wrong foot: hotel had issues with heating system and diverted us to another place, which although nice property, was not as well located as BW. We complained about the change and BW, through the superb customer service of its Team (I only recall a few names: Raluca, Ninna, Sara, but I am sure there are other... More

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shftpiccadilly, Manager at BEST WESTERN PREMIER Shaftesbury Hotel, responded to this review

Dear Carlos C, We sincerely thank you for your valuable time to share your thoughts following your stay with us. Our team is extremely happy to see such a wonderful comment and proud to hear that we succeeded in providing the best services on this special occasion . The team here works hard to ensure that all our guests receive... More

United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We stayed four nights, the room was clean and a reasonable size, with a comfortable bed and good ensuite; the staff were always very friendly and helpful. The location is fantastic, right in the heart of the West End, with easy access to trains and loads of different restaurants to choose from. Very pleased, the only slight let down was... More

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shftpiccadilly, Manager at BEST WESTERN PREMIER Shaftesbury Hotel, responded to this review

Dear Nigel, Sarah F, We sincerely thank you for your valuable time to share your thoughts following your stay with us. We feel very happy and glad that we are successful in providing a comfortable and satisfactory stay to all our guests and we would aim to keep up the good work at all times & at all levels. Your... More

London, United Kingdom
Senior Contributor
33 reviews 33 reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

this hotel is right in the middle of the action. The rooms are small, but the bed is good and the amenities are fine. I thought the staff were very friendly. This hotel was perfect for a city break. If you get a room facing the courtyard at the back you will not hear any noise from shaftsbury avenue.

Was this review helpful? Yes
shftpiccadilly, Manager at BEST WESTERN PREMIER Shaftesbury Hotel, responded to this review

Dear Gavin B, We sincerely thank you for your valuable time to share your feedback on this forum. We feel very proud and happy that we are successful in providing a comfortable and satisfactory stay to all our guests. We would aim to keep up the good work at all times & at all levels. Your wonderful comment is really... More

Grosskrotzenburg, Germany
1 review
1 of 5 stars Reviewed 2 weeks ago

I staid at this hotel from 2 to 5 November. It was the noisiest hotel I have ever been. Even using ear plugs sleeping was difficult. Finally I decided to shorten my stay by one night. They apparently also have rooms that are less noisy. No problems with the service and the room or anything else

Was this review helpful? Yes
shftpiccadilly, Manager at BEST WESTERN PREMIER Shaftesbury Hotel, responded to this review

Dear Juergen K Thank you for the brief summary of your stay on this forum and assure you that we take every criticism of our guest very seriously in order to learn from it and achieve best guest satisfaction. I sincerely feel sad to read about your experience which forced you to share your view on this forum after so... More

Rugby, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed on a Friday Night last month as it was close to the Palladium theatre. We should have realised that it is Picadilly and people are up all night. Our room was on the first floor overlooking Shaftsbury Avenue. Traffic noise and shouting all night, I was allerted to the mistake when my wife found some ear plugs in... More

Was this review helpful? Yes
shftpiccadilly, Manager at BEST WESTERN PREMIER Shaftesbury Hotel, responded to this review

Dear glider504202, We thank you for your brief summary on this forum. We take every criticism of our guest very seriously in order to learn from it and achieve best guest satisfaction. I sincerely feel sad and sorry to read about your experience which forced you to share your view on this forum after a Month of your stay. I... More

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Additional Information about BEST WESTERN PREMIER Shaftesbury Hotel

Address: 65 - 73 Shaftesbury Ave | Piccadilly, London W1D 6EX, England
Phone Number:
Location: United Kingdom > England > London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — BEST WESTERN PREMIER Shaftesbury Hotel 4*
Number of rooms: 67
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Also Known As:
Best Western London
London Best Western
BEST WESTERN PREMIER Shaftesbury Hotel London, England

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