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BEST WESTERN PREMIER Shaftesbury Hotel

4.0 of 5 Hotel   |   65 - 73 Shaftesbury Ave | Piccadilly, London W1D 6EX, England
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77%
Ranked #323 of 1,073 hotels in London
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 3 days ago
Mike T Prague, Czech Republic
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778 people have reviewed this hotel

Traveler rating
    277
    313
    98
    43
    47
See reviews for
92
270
83
166
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (169)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Prague, Czech Republic
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Location is great, but as a business traveller & needing to work in my room I wouldn't book a standard room here again. There actually wasn't room bewteen the bed & desk to sit at the desk. Breakfast is pretty average & below ground - recommend not buying it & going to a local cafe instead

Was this review helpful? Yes 3
shftpiccadilly, Manager at BEST WESTERN PREMIER Shaftesbury Hotel, responded to this review

Dear Mike T, We thank you for your brief summary on this forum. We always appreciate feedback from our guests as this helps us to improve our service and product. Due to the nature of the building our room seems small however does not lack any facility. We are really sorry that we could not exceed your stay. We do... More

Contributor
11 reviews 11 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Nothing flash about this hotel. It is located in the heart of theatre land and next to china town, and it benefits mainly from its location. The rooms are functional if not a bit small although they were less noisy than I expected. The breakfast room is a bit dingy, in the basement of the hotel. The staff are all... More

Was this review helpful? Yes 1
shftpiccadilly, Manager at BEST WESTERN PREMIER Shaftesbury Hotel, responded to this review

Dear Ross2382, Thank you for taking your valuable time to share your thoughts following your recent stay with us on this forum. It is a pleasure to learn that you liked our hotel for its central location and the staff. We are looking forward to see you again in your next visit to exceed your expectations. Kind Regards, Prashant Marne... More

Southampton
Contributor
14 reviews 14 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Very good stay. Great location and very friendly staff. Rooms aren't big but they are well decorated, clean and comfortable. The only thing I'd advise is having breakfast at any one of about 100 places close by and the hotel breakfast is just ok. I'd recommend for location and quality of accommodation. Soho, Leicester Sq, Piccadilly, Shaftesbury Avenue all on... More

Was this review helpful? Yes
shftpiccadilly, Manager at BEST WESTERN PREMIER Shaftesbury Hotel, responded to this review

Dear SachB, Thank you for taking your valuable time to share your thoughts following your recent stay with us on this forum. It is a pleasure to learn that you liked our hotel for its central location and the staff. Your comment over the breakfast are appreciated and will certainly take necessary measures to change your views in recent future... More

Contributor
11 reviews 11 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

This place is fantastic! The location is wonderful for people seeking a tourist break in the capital. The value for money is very good for the quality and location you will receive. I prefer small hotels like this one as the stay feels a little more personal and the multi lingual staff give an impeccable service throughout. I am a... More

Was this review helpful? Yes
shftpiccadilly, Manager at BEST WESTERN PREMIER Shaftesbury Hotel, responded to this review

Dear Superiortraveller Thank you for taking your valuable time to share your thoughts following your recent stay with us. We feel very happy and glad that we are successful in providing a comfortable and satisfactory stay to all our guests. We are glad to know that you liked our small touches and we would aim to keep up the good... More

Aberdeen, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I was allowed to check in a few hours early for a three night stay. The bedroom was fairly small (although I've seen smaller in London) but well appointed and laid out. The room was air conditioned, had windows opening onto Shaftesbury Ave., and had all the amenities expected as well as an iPhone dock. The location was excellent -... More

Was this review helpful? Yes
shftpiccadilly, Manager at BEST WESTERN PREMIER Shaftesbury Hotel, responded to this review

Dear Oilfield2010 We appreciate your feedback on this forum. We are glad to hear that we are successful in providing a comfortable and satisfactory stay to all our guests. We would aim to keep up the good work at all times & at all levels. We also sincerely thank you for your encouraging comments. It will certainly motivate our team... More

cheshire
Contributor
14 reviews 14 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

booked this hotel for its location and it was a good choice excellent for all shows ,soho, covent gardens.tour buses everything within a ten minute walk. the staff were friendly and nothing was too much trouble,there was a young gentleman there called nikoli (I think) who was soo pleasant and helpful. the rooms were very clean and had everything you... More

Was this review helpful? Yes
shftpiccadilly, Manager at BEST WESTERN PREMIER Shaftesbury Hotel, responded to this review

Dear Nanmoon, Thank you for taking your valuable time to share your thoughts following your stay with us. We feel very happy and glad that we are successful in providing a comfortable and satisfactory stay to all our guests and we would aim to keep up the good work at all times & at all levels. Your wonderful comment is... More

Buenos Aires, Argentina
1 review
4 of 5 stars Reviewed 1 week ago

Charm hotel, the best location and very friendly atention. Very little rooms but fully equiped, the worst wifi poor signal and complicated sistem Breakfast very good, nice place and healty The Recepcionist made all to Get early check in

Was this review helpful? Yes
shftpiccadilly, Manager at BEST WESTERN PREMIER Shaftesbury Hotel, responded to this review

Dear Rafamasri, First of all we would like to show our sincere appreciation for your comments on this forum about the hotel. We are delighted to hear that you enjoyed your stay with us . We will certainly investigate the the comment with respect to W-IFI and take necessary measures. On behalf of entire BEST WESTERN PREMIER Shaftesbury Piccadilly Team,... More

Stockholm, Sweden
1 review
4 of 5 stars Reviewed 2 weeks ago

The staff was very, very friendly. Breakfast was great. Great location. Nice and modern rooms, very clean. Very good value for money! But the staff surely did everything they could to make our stay as comfortable as possible. We felt like VIP's!

Was this review helpful? Yes
shftpiccadilly, Manager at BEST WESTERN PREMIER Shaftesbury Hotel, responded to this review

Dear PamelaTW1971, Thank you for your brief summary about your recent visit and we are very happy, that the BEST WESTERN PREMIER Shaftesbury Piccadilly with its facilities and services were up to your satisfaction . Our staff works hard to ensure that all our guests receive special attention and our team is pleased to read that you liked your stay... More

Stockholm, Sweden
Contributor
18 reviews 18 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Booked two single room for one night, and also called before to verify our booking due to arriving late. But even so when we arrived at 11pm they said they had maintenance issues and would send us to a sister hotel "not far away". Tried to argue but nothing helped. 45 minutes later we ended up around Hyde park, but... More

Was this review helpful? Yes 3
shftpiccadilly, Manager at BEST WESTERN PREMIER Shaftesbury Hotel, responded to this review

• Dear owl_hoho, • We thank you for your brief summary on this forum. We always appreciate feedback from our guests as this helps us to improve our service and product. We are really sorry that we got it wrong on this stay. I am positive next time you have an absolute positive experience with us. Perhaps you could give... More

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Additional Information about BEST WESTERN PREMIER Shaftesbury Hotel

Address: 65 - 73 Shaftesbury Ave | Piccadilly, London W1D 6EX, England
Phone Number:
Location: United Kingdom > England > London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — BEST WESTERN PREMIER Shaftesbury Hotel 4*
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Also Known As:
Best Western London
London Best Western
BEST WESTERN PREMIER Shaftesbury Hotel London, England

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style
#222 Luxury Hotel in London #231 Romantic Hotel in London #247 Family Hotel in London #303 Business Hotel in London
Hotel Class
Official Description (provided by the hotel)
Modern hotel; multilingual staff; situated in the heart of theatre land; near Piccadilly Circus, Leicester Square; restaurants. ... more   less 
Number of rooms
67

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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