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All 1,071 London hotels

BEST WESTERN PREMIER Shaftesbury Hotel

4.0 of 5 Hotel   |   65 - 73 Shaftesbury Ave | Piccadilly, London W1D 6EX, England
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Ranked #323 of 1,071 hotels in London
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 2 days ago
Claire S Southend-on-Sea, United Kingdom
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700 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (140)
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English first
Southend-on-Sea, United Kingdom
1 review
5 of 5 stars Reviewed 2 days ago NEW

This hotel's location was perfect for visiting Theatres or shops or just sightseeing, as it really is in the heart of the city with so many attractions only a few minutes walk away. Our room had everything in it that you could possibly need, and the bed was super comfortable. I loved the 'turning down' service at night, with the... More

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shftpiccadilly, Manager at BEST WESTERN PREMIER Shaftesbury Hotel, responded to this review

Dear Claire S, Thank you for your valued feedback. We appreciate your comments and feel very proud that the team at Best Western Premier Shaftesbury Piccadilly were able to meet your expectations and that you enjoyed your stay. I have shared your valued feedback with my colleagues. We do look forward to welcoming you back in the near future. Kind... More

Dundee
Contributor
15 reviews 15 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

While a bit pricey (but in keeping with London prices) the hospitality at this hotel was excellent. We were upgraded to an executive room and the reception staff phoned up to check we were happy with the room. They also printed out directions to our restaurant and when we got back from the theatre the duvets had been turned down... More

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shftpiccadilly, Manager at BEST WESTERN PREMIER Shaftesbury Hotel, responded to this review

Dear Guest, Thank you for your valued feedback. We appreciate your comments and feel very proud that the team at Best Western Premier Shaftesbury Piccadilly were able to meet your expectations and that you enjoyed your stay. I have shared your valued feedback with my colleagues. We do look forward to welcoming you back in the near future. Kind Regards,... More

London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

The hotel staff and management always make you welcome, this is very imporgtant when you spend lots pof time in Hotels, the management will always try and upgrade regular customers and when rate is high try and reduce when possible.

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shftpiccadilly, Manager at BEST WESTERN PREMIER Shaftesbury Hotel, responded to this review

Dear Graham B, Thank you very much for your valuable feedback. We are pleased to read your review and happy to know that you enjoyed your stay at Best Western Premier Shaftesbury Piccadilly. We do look forward to welcoming you back in the near future. Kind Regards, Adela Bulman Hotel Manager More

Wolverhampton, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

superb room and breakfast,staff were so helpfull and pleasant,(thanks Raul) would definatley stay again but looking at another comment we paid a little over the odds but our foom was upgraded free of charge on arrival so hey ho we got what we paid for!

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shftpiccadilly, Manager at BEST WESTERN PREMIER Shaftesbury Hotel, responded to this review

Dear Steansue, Thank you very much for your valuable feedback. We are pleased to read your review and happy to know that you enjoyed your stay at Best Western Premier Shaftesbury Piccadilly. We do hope to have the pleasure to welcome you again. Kind Regards, Adela Bulman Hotel Manager More

Rochester, United Kingdom
Senior Contributor
49 reviews 49 reviews
12 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

You know when you try and check in and here this that it's not going to be good news. I had booked this hotel through 'booking.com' and paid a fair price £158 for one night excluding breakfast. We were staying in. London for three nights in different locations to suit the activities we had planned. I had booked to see... More

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shftpiccadilly, Manager at BEST WESTERN PREMIER Shaftesbury Hotel, responded to this review

Dear Steve295, We consider the guest feedback of paramount importance whether good or bad. I would like to apologize for the inconvenience caused to you during your stay. I would like to discuss your comment further and I would appreciate if you could contact me on foh@shaftesburyhotel.co.uk. Once again, kindly accept our sincere apologies. Kind Regards, Adela Bulman Hotel Manager More

Horsham, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

This is the 5th time we have stated at this Hotel. The service is excellent and the standards of the rooms is excellent. The staff are very helpful and friendly. A very enjoyable stay. In the middle of the West End of London and easy to get to Oxford Street and Covent Garden

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shftpiccadilly, Manager at BEST WESTERN PREMIER Shaftesbury Hotel, responded to this review

Dear David B C, Thank you for your valued feedback. We appreciate your comments and feel very proud that the team at Best Western Premier Shaftesbury Piccadilly were able to meet your expectations and that you enjoyed your stay. I have shared your valued feedback with my colleagues. We do look forward to welcoming you back in the near future.... More

Durham
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 2 weeks ago

Stayed one night was upgraded from a single to a double but didn't make much difference. The room was very small with hardly space to put the case down on the floor. Everything was clean and the little touches of earplugs, chocolates etc. good. Breakfast was disappointing. overcooked scrambled eggs, long time to wait for my tea and a toaster... More

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shftpiccadilly, Manager at BEST WESTERN PREMIER Shaftesbury Hotel, responded to this review

Dear KateDurham, Thank you for your feedback. We appreciate your comments and we take our guest feedback as paramount to our success and work on them as far as possible. I have shared your valued feedback with my colleagues. We look forward to welcoming you back. Kind Regards, Adela Bulman Hotel Manager More

Copenhagen, Denmark
1 review
5 of 5 stars Reviewed 2 weeks ago

Just stayed in the Best Western Shaftesbury Ave in early April. I booked a single room, which upon arrival was rather warm windows couldn't be opened. I asked to have the room changed within the same room category, but as none of the available rooms in that category didn't have windows that could be opened, I was upgraded to a... More

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shftpiccadilly, Manager at BEST WESTERN PREMIER Shaftesbury Hotel, responded to this review

Dear NilsDenmark, Thank you very much for your valuable feedback. I was very happy to read that you enjoyed your stay at Best Western Premier Shaftesbury Piccadilly and that you liked the service provided. I have shared your valued feedback with my colleagues. We do look forward to welcoming you back in the near future Kind Regards, Adela Bulman Hotel... More

Helsinki
Contributor
18 reviews 18 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The best thing is the location and staff at the reception. Location is very good for nightlife and theater, the staff is very nice and friendly ... Breakfast was not included, but by pre-booking it on the previous day you save 5 £. The food selection with breakfast was very limited, but everything was tasty. The problem with this hotel... More

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shftpiccadilly, Manager at BEST WESTERN PREMIER Shaftesbury Hotel, responded to this review

Dear OlliHelsinki, Thank you for your feedback. We appreciate your comments and we take our guest feedback as paramount to our success and work on them as far as possible. I have shared your valued feedback with my colleagues. We look forward to welcoming you back. Kind Regards, Adela Bulman More

Glasgow, United Kingdom
2 reviews
2 of 5 stars Reviewed 3 weeks ago

Although the room was well decorated and all the furniture was modern and of good quality and the bathroom modern there were a few problems. The bathroom had scum marks all along the side of the bath and along the wall below the basin. the room was crammed with furniture, the two single bed were tight together, at the bottom... More

Review collected in partnership with Best Western GB

Was this review helpful? Yes
shftpiccadilly, Manager at BEST WESTERN PREMIER Shaftesbury Hotel, responded to this review

Dear Elizabeth 1716, Thank you for taking the time to give your feedback from your recent stay with us. We appreciate all guest comments as they allow us the opportunity to improve on the service we offer to all of our guests. Please rest assured all of your feedback has been shared with the entire team to ensure we make... More

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Additional Information about BEST WESTERN PREMIER Shaftesbury Hotel

Also Known As:
Best Western London
London Best Western
BEST WESTERN PREMIER Shaftesbury Hotel London, England
Address: 65 - 73 Shaftesbury Ave | Piccadilly, London W1D 6EX, England
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
#207 Luxury Hotel in London
#278 Family Hotel in London
#323 Business Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — BEST WESTERN PREMIER Shaftesbury Hotel 4*
Official Description (provided by the hotel):
Modern hotel; multilingual staff; situated in the heart of theatre land; near Piccadilly Circus, Leicester Square; restaurants. ... more   less 
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