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BEST WESTERN PREMIER Shaftesbury Hotel

4.0 of 5 Hotel   |   65 - 73 Shaftesbury Ave | Piccadilly, London W1D 6EX, England
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Ranked #322 of 1,054 Hotels in London
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
gbrown_12 Cornwall, United Kingdom
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786 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (170)
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English first
Cornwall, United Kingdom
Top Contributor
54 reviews 54 reviews
20 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed yesterday NEW

One night in London to see a musical so this hotel is a great place to stay as you are close to the theaters and loads of shops. Great rooms and friendy service. Would stay again if I came up to London again. Was pleasantly surprised.

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Lisbon, Portugal
1 review
4 of 5 stars Reviewed yesterday NEW

The stay at the Shaftesbury Hotel was very pleasant. The staff was ver helpfull, particularly Sara and Georgia,at the reception desk, who are able to speak different languages, including the portuguese language. The breakfast was good

Review collected in partnership with Best Western GB

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Los Angeles
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I have been staying at the Shaftesbury for about ten years now. I go to London to see theater and the hotel is ideally situated in the very center of all the West End theaters. The staff is excellent. The rooms range in size from small to quite large. I have been given rooms on the Dean Street side which... More

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shftpiccadilly, Manager at BEST WESTERN PREMIER Shaftesbury Hotel, responded to this review

Dear Skye24F, We thank you for your lovely comments on this forum. We are delighted to hear that we have won you over the years as one of our many returning guests. We are pleased to read that you liked your stay with us which shows the quality hospitality experienced here at the BEST WESTERN PREMIER Shaftesbury Piccadilly. On behalf... More

2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

Stayed for 3nites in July ... Room was very deceiving from what u see in the internet... Cramped room, cockroaches at the window sill... Noisy throughout day or night.. Still, the only consolation was that it was close to all the shopping areas, restaurants, amenities & the theaters...

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shftpiccadilly, Manager at BEST WESTERN PREMIER Shaftesbury Hotel, responded to this review

Dear Gwen k, We thank you for your brief summary on this forum. We take every criticism of our guest very seriously in order to learn from it and achieve best guest satisfaction. I sincerely feel sad and sorry to read about your experience which forced you to share your view on this forum after so many days. I am... More

San Diego, California
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This is the 3rd time I've stayed at this Best Western and I must say it just gets better each time. The room seemed to be newly remodeled and I loved all the amenities. The definitely have an eye for detail- from the turn-down service with chocolates to the in room coffee service with cookies. And the staff was very... More

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shftpiccadilly, Manager at BEST WESTERN PREMIER Shaftesbury Hotel, responded to this review

Dear MARK W , Thank you for taking your valuable time to share your thoughts following your stay with us. We feel very happy and glad that we are successful in providing a comfortable and satisfactory stay to all our guests and we would aim to keep up the good work at all times & at all levels. Your wonderful... More

Fareham
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

I stayed here with my husband over the weekend and received an upgrade which was the executive suite which I expected would be large and very high spec .. It wasn't . I arrived in the room to be greeted by four mini milks for two people.. Lack of plugs for the kettle which we had to situate on the... More

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shftpiccadilly, Manager at BEST WESTERN PREMIER Shaftesbury Hotel, responded to this review

Dear mackas1, We thank you for your brief summary on this forum. We always appreciate feedback from our guests as this helps us to improve our service and product. I am really sad to hear that despite of our efforts to make it comfortable by upgrading your room we could not exceed your expatiations. With respect to the challenge with... More

Albury, Australia
Contributor
19 reviews 19 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Yes, the rooms are small but this is London! Rooms are very clean, staff are very friendly and welcoming. Great location - very accessible public transport and many restaurants/cafés/bars surrounding. I would recommend this hotel - after all - you are on holidays and don't spend much time in your room really.

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shftpiccadilly, Manager at BEST WESTERN PREMIER Shaftesbury Hotel, responded to this review

Dear Christine941, We appreciate your valuable time to share your experience following your recent stay with us on this forum. It is a our pleasure to learn that you liked our hotel for its central location, cleanliness and the staff. We are looking forward to see you again in your next visit to exceed your expectations. Kind Regards, Prashant Marne... More

Peterborough, United Kingdom
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Hotel, restaurant & theatre (Jersey boys) arranged as a surprise by our children and my wife's parents. Upon checking in we were offered an upgrade, the reception staff were so welcoming and made us both feel so special. Our conversation was topical re what symbol 25 years of marriage signalled. Chocolates and wine were in the room which had a... More

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shftpiccadilly, Manager at BEST WESTERN PREMIER Shaftesbury Hotel, responded to this review

Dear Mrs. & Mr. Hawker, First of all we would like to show our sincere appreciation for your compliment on this forum about your experience at our hotel. Our team is extremely happy to see such a wonderful comment . The team here works hard to ensure that all our guests receive special attention . We are pleased to read... More

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Additional Information about BEST WESTERN PREMIER Shaftesbury Hotel

Address: 65 - 73 Shaftesbury Ave | Piccadilly, London W1D 6EX, England
Phone Number:
Location: United Kingdom > England > London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — BEST WESTERN PREMIER Shaftesbury Hotel 4*
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Also Known As:
Best Western London
London Best Western
BEST WESTERN PREMIER Shaftesbury Hotel London, England

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