We stayed in this hotel for one night due to a congress in London and we were very pleased. I didn't check the reviews on Tripadvisor before this time because the hotel was booked by our secretary. However I was surprised to read such bad reviews! We noticed nothing of the sorts. The room was clean and very large, the... more

Stayed here for one night whilst in London on business. Queued behind an American lady to book in and she was complaining about some of the bedrooms and I think she had been in 2 or 3 already. When I got to my room it was small with 2 single beds as my husband was joining me I rang down... more

The location of this hotel is its only redeeming feature - from the minute I arrived until check out, the whole stay was exceptionally unpleasant. Rooms were not available for check-in for several hours past the advertised time, and when they were, they were cramped (even by London standards), dingy, dirty stains on the carpets, frayed curtains, with a pervading... more

Hotel has great location. Reception staff very friendly. Room I was allocated was huge and had double aspect views of the city from the 6th floor -very nice, but lower floors will not have such good views as with most big city hotels. Also little touches for the upgrade were worth it - bottles of water, a few chocolates, big... more

The Thistle Trafalgar or Royal Trafalgar is in an excellent location, its a little tricky to find by car even with sat nav, but three times around the block and we got there. Reception staff were very curtious and efficient, especially when the four rooms we booked for a business trip were upgraded free of charge to four suites. The... more

I booked this hotel through work as I had a meeting the next day, but took my partner to see the sights and certainly wasn't disappointed when I arrived, as it was right in the heart of Trafalgar, on a road running parallel to the National Gallery and behind Leicester Square itself. Despite its location it was nice and quiet,... more

Although I booked the hotel for two rooms and specified my wife was staying with me, they gave my colleague the double on the 6th floor and me the tiny twin room on the 4th floor- but too late in evening to change!. All I can say its functional. Showers fine if your under 5 foot and make sure you... more

Booked for one night due to late business commitments in the Capital. Staff friendly and helpful. Shared areas were bright and modern as were corridors etc. I booked a single room but was allocated a room with a double bed which suited me. The room was small (very) I was on the forth floor and most of the rooms seemed... more

Don't know what's up with the Thistle hotels and their 'upgrade' policy. We traveled on business and my colleagues were 'upgraded' to a much better room than they'd booked primarily because they'd hung around the lobby waiting for a room (we'd arrived at 6 a.m.) whilst we were out and about until 2 p.m, w/c is supposedly when check-in is.... more