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All 1,071 London hotels

Charing Cross Hotel

4.0 of 5 Hotel   |   The Strand, London WC2N 5HX, England (Charing Cross / Trafalgar Square)
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Ranked #79 of 1,071 hotels in London
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed yesterday
Krm58 Birmingham, United Kingdom
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2,128 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (463)
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English first
Birmingham, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

Excellent hotel. In a very good location. Very helpful staff. Very comfortable room. The hotel was very clean, with a wide range of facilities. It's the little touches, like the lights on the stairs that make this one of the best hotels to stay in London.

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Colchester, United Kingdom
Contributor
13 reviews 13 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We returned to the Charing Cross hotel for a spring break after visiting in October. It was for our wedding anniversary and we stayed for two nights. Once again the reception staff were accommodating and we were upgraded with no extra charge before we had even asked. The staff were friendly and genuine without being pompous or overbearing, something we... More

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Hong Kong
Contributor
20 reviews 20 reviews
11 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The hotel is in a terrific location, easily accessible from both Charing Cross and Embankment stations. From the front entrance of the hotel, you can walk to Trafalgar Square, The Strand, & Covent Garden within 2 minutes. The hotel has been nicely renovated, retaining much of its original charm, with expansive winding staircases, connecting corridors and an extraordinary room numbering... More

Review collected in partnership with this hotel

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Salisbury, Massachusetts
1 review
5 of 5 stars Reviewed 3 days ago NEW

Haley and her reception team,Ursula,Tomasz, Niko,Bart Norbet: what a staff. they make you feel like you are with family. We have stayed there numerous times and are still made to feel special. The hotel is in a great location and the area is very comfortable day or night. The rooms are clean and serviced properly. The cleaning crew are hard... More

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Battle Creek, Michigan
1 review
5 of 5 stars Reviewed 3 days ago NEW

I stayed for four nights on business. It is located just a few feet from two of the entrances to the Charing Cross tube station. The greetings one gets entering and exiting the hotel made me feel at home. The central public areas of the hotel and the grand staircase smell wonderful and are lit with candles in the evening.... More

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Manchester, United Kingdom
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

Just stayed for a weekend here and had a thoroughly enjoyable stay. We arrived prior to check in but it was no problem leaving our luggage. It was a hop, skip and jump away from charing cross station, 2 mins from trafalgar sq and within easy walking distance of covent garden and theatreland. Very friendly helpful, pleasant staff. Nice hotel... More

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Charing X, General Manager at Charing Cross Hotel, responded to this review

Dear Guest, I am delighted to read your wonderful feedback posted on Trip Advisor. Thank you for taking the time to share with us your great experience at Charing Cross Hotel. I hope that Charing Cross Hotel will be your preferred choice on your next visit to London. Kind Regards, Glenn Hallam General Manager More

Scunthorpe, United Kingdom
1 review
5 of 5 stars Reviewed 4 days ago NEW

Stayed one night service was excellent we have executive room with the biggest bed i have seen which was lovely, on booking in conversation happened to mention we were taking my in laws To london for their golden wedding, when we arrived we had a complimentary bottle of champagne,chocolates and peanuts left in room with a congratulation card. Everything about... More

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Charing X, General Manager at Charing Cross Hotel, responded to this review

Dear Guest, Further to your wonderful review posted on Trip Advisor, I am pleased that you showed sincere appreciation of the team’s superb service and warm hospitality. I am also pleased that the Hotel’s ideal location was helpful and hope that you will consider staying at Charing Cross Hotel once again when your travels bring you to London. Kind Regards,... More

Hong Kong, China
1 review
4 of 5 stars Reviewed 4 days ago NEW

Every staff member that I encountered was very friendly and helpful such as: Ursula at Reception, Maria at Room Service, Beata at Housekeeping, Tomasz at Concierge etc. The room was spacious, but since it was on the first floor, it was rather noisy. Even with the windows tightly shut, I could still hear the garbage truck. As regards hotel amenities,... More

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Charing X, General Manager at Charing Cross Hotel, responded to this review

Dear Guest, Thank you for posting your comments on Trip Advisor and for even highlighting the names of specific people that made your stay at Charing Cross Hotel truly enjoyable. Your comments have been noted and on your return if you have any query, please request for assistance from the team as I am sure they will do their utmost... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

Just enjoyed a week. Excellent reception staff especially Hayley. Norbert and Tomasz at the concierge desk are outstanding. Nico made the club experience very enjoyable. The hotel is in an excellent location especially for walking. It is also close to tube,train shopping and restaurants. Recent renovations to rooms. Excellent clean rooms. The housekeeping staff was very attentive to guests' every... More

Was this review helpful? Yes
Charing X, General Manager at Charing Cross Hotel, responded to this review

Dear Guest, Thank you for posting your wonderful comments about your recent week-long experience at Charing Cross Hotel. The team is equally delighted that you highlighted the team’s friendliness and exemplary service. We certainly look forward to your next visit and if there is something we can do to make your stay even more enjoyable, please let us know. Kind... More

1 review
5 of 5 stars Reviewed 6 days ago NEW

I stayed at the hotel for the first time. Service was exceptional and it all started with Ursula at the front desk when I checked in - terrific and unprecedented experience. Room was presented as one of the best rooms in the hotel but it turned out to be rather small and I looked over a construction side - but... More

Review collected in partnership with this hotel

Was this review helpful? Yes
Charing X, General Manager at Charing Cross Hotel, responded to this review

Dear Guest, Further to your feedback posted on Trip Advisor, I am pleased to know that you had an enjoyable first stay at Charing Cross Hotel. The team does endeavour to provide a welcoming atmosphere. Moreover, the Hotel has a selection of rooms that offer more space. Please contact the Hotel directly so we may assist you with a future... More

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Additional Information about Charing Cross Hotel

Also Known As:
Charing Cross Hotel London
Charing Cross London
Thistle Charing Cross
Thistle Charing Cross Hotel
Charing Cross Hotel London, England
Address: The Strand, London WC2N 5HX, England
Phone Number:
Location: United Kingdom > England > London > Charing Cross / Trafalgar Square , Mayfair / St James's / Piccadilly / Green Park 
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#32 Family Hotel in London
#59 Luxury Hotel in London
#72 Romantic Hotel in London
#96 Business Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Charing Cross Hotel 4*
Official Description (provided by the hotel):
Modernized Victorian-era Railroad Hotel adjacent to Charing Cross Station. ... more   less 
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