Couldn't have had a more friendlier welcome, Jose was very helpful and friendly. Great rooms and great location couldn't have asked for better. Lovely effect in the evening with all the candles a lovely atmosphere. Booked two double rooms and they sorted it out so we could have them next to each other. Will certainly want to come back.

From Outskirts of London and stayed here for one night . So know London. Chose this as sibling (who was with) has stayed before and ideal location. Wasn't disappointed. Very nice staff, happy creating a nice atmosphere. Ignacio on reception very friendly and helpful. Room which we were told was an upgrade (we bed a twin deluxe originally), was very... More

Booked a Double Deluxe room for me and my wife to spend the weekend in the centre of London to walk around, eat, and see some shows. The hotel was overbooked so my only complaint was that they bumped me down to a Deluxe Twin (two single beds) and the only option given was to pay 25 pounds per night... More

The staff in the reception was really helpful and they answered happily to every question you had. We had an executive room but there were no significant difference to a usual room. The positive surprise was that continental breakfest was included although based on the original info that was not part of the package. The underground stations were really near... More

Revisiting the Hotel after 50 years, we were very impressed that the very high standards we knew had been retained . The assistance afforded to us by the Concierge - Tony - to my wife who is recovering from a Hip replacement operation, together with the friendly staff and good quality of food made for an excellent evening, and being... More

Fantastic Hotel, perfect position. Staff attentive to your every needs. Nothing was too much trouble. I won't look around for another Hotel in London this is perfect. Covent Garden, Mall, Strand, Downing Street, Thames, West-end - all within very short walking distance. Ok so it's at the side of Charing Cross station, this is not a problem we had no... More

For a hotel over a railway station this is very good. The rooms can be dark but they are clean and comfortable. If you can take an executive room because they are much more comfortable. Breakfast is traditional English and wholesome. Good atmosphere in the hotel at night with lots of red lights dotted around. I have to compliment the... More

An old building right next to Charing Cross Station with all the convenience of a central location, just a couple of minutes to walk to Trafalgar Square, and Covent Garden with the National Gallery and National Portrait gallery a hop and a skip away. On the top floor we weren't as affected by the street noise as we would have... More

I booked an executive room to celebrate my wife's 50th birthday and this is what happened when we arrived at the hotel: The Good: The staff are very friendly and professional; always willing to help. The location is second to none. Room service is efficient and the food was delicious. The beds were very comfortable and the executive lounge is... More