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All 1,076 London hotels

Charing Cross

4.5 of 5
The Strand, London WC2N 5HX, England (Formerly Thistle Charing Cross) (Mayfair / St James's / Piccadilly / Green Park )
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79%
Ranked #197 of 1,076 hotels in London
Most recent review
5 of 5 stars Reviewed June 18, 2013
SarahStavanger Stavanger
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1,306 reviews from our community

Traveler rating
    513
    493
    187
    74
    39
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Families
190
 
Couples
510
 
Solo
70
 
Business
204
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Stavanger
1 review
5 of 5 stars Reviewed June 18, 2013 NEW

We have stayed in this hotel twice now. It is in a fantastic location and has lovely clean rooms but it is worth taking an executive rather than a standard double room for a lot more space. Cosy ambience in the evenings when the "candles" are lit along the passages and stairways. Breakfasts nothing special but the glass breakfast room... More

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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 17, 2013 NEW

Couldn't have had a more friendlier welcome, Jose was very helpful and friendly. Great rooms and great location couldn't have asked for better. Lovely effect in the evening with all the candles a lovely atmosphere. Booked two double rooms and they sorted it out so we could have them next to each other. Will certainly want to come back.

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See 2 more reviews by Trinacambs for London
Bexleyheath, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 17, 2013 NEW

From Outskirts of London and stayed here for one night . So know London. Chose this as sibling (who was with) has stayed before and ideal location. Wasn't disappointed. Very nice staff, happy creating a nice atmosphere. Ignacio on reception very friendly and helpful. Room which we were told was an upgrade (we bed a twin deluxe originally), was very... More

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See 3 more reviews by LauraJoy1979 for London
Toronto
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed June 16, 2013 NEW

Booked a Double Deluxe room for me and my wife to spend the weekend in the centre of London to walk around, eat, and see some shows. The hotel was overbooked so my only complaint was that they bumped me down to a Deluxe Twin (two single beds) and the only option given was to pay 25 pounds per night... More

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See 2 more reviews by TorontoKyle for London
Espoo
1 review
4 of 5 stars Reviewed June 16, 2013 NEW

The staff in the reception was really helpful and they answered happily to every question you had. We had an executive room but there were no significant difference to a usual room. The positive surprise was that continental breakfest was included although based on the original info that was not part of the package. The underground stations were really near... More

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Charing X, General Manager at Charing Cross, responded to this review
June 18, 2013

Dear Guest, Thank you for your comments posted on Trip Advisor. The continental breakfast is indeed not part of the package but is a goodwill gesture from the Hotel. Please let us know when you are staying again and we’ll ensure that you have a more comfortable stay. Kind Regards, Glenn Hallam General Manager More

Dartford, United Kingdom
1 review
5 of 5 stars Reviewed June 16, 2013 NEW

Revisiting the Hotel after 50 years, we were very impressed that the very high standards we knew had been retained . The assistance afforded to us by the Concierge - Tony - to my wife who is recovering from a Hip replacement operation, together with the friendly staff and good quality of food made for an excellent evening, and being... More

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Charing X, General Manager at Charing Cross, responded to this review
June 18, 2013

Dear Guest, Further to the excellent comments you posted on Trip Advisor, I would like to thank you for choosing to stay at Charing Cross Hotel. All of the people whom you met 50 years ago may have left but one thing I can assure you, the essence of great hospitality service will always be part of Charing Cross Hotel.... More

Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 15, 2013 NEW

Fantastic Hotel, perfect position. Staff attentive to your every needs. Nothing was too much trouble. I won't look around for another Hotel in London this is perfect. Covent Garden, Mall, Strand, Downing Street, Thames, West-end - all within very short walking distance. Ok so it's at the side of Charing Cross station, this is not a problem we had no... More

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See 2 more reviews by armadillo76 for London
Charing X, General Manager at Charing Cross, responded to this review
June 18, 2013

Dear Guest, The team at Charing Cross Hotel is really pleased with your terrific review posted at Trip Advisor. Thank you for your lovely comments and I hope you will stay with us once again. Kind Regards, Glenn Hallam General Manager More

Singapore, Singapore
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 15, 2013 NEW

For a hotel over a railway station this is very good. The rooms can be dark but they are clean and comfortable. If you can take an executive room because they are much more comfortable. Breakfast is traditional English and wholesome. Good atmosphere in the hotel at night with lots of red lights dotted around. I have to compliment the... More

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Charing X, General Manager at Charing Cross, responded to this review
June 18, 2013

Dear Guest, I am delighted to read your comments posted on Trip Advisor further to your stay at Charing Cross Hotel. Thank you for giving us your feedback and I certainly hope that Charing Cross Hotel will be your first choice once again on your next trip to London. Kind Regards, Glenn Hallam General Manager More

Wiltshire
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 13, 2013 NEW

An old building right next to Charing Cross Station with all the convenience of a central location, just a couple of minutes to walk to Trafalgar Square, and Covent Garden with the National Gallery and National Portrait gallery a hop and a skip away. On the top floor we weren't as affected by the street noise as we would have... More

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Charing X, General Manager at Charing Cross, responded to this review
June 18, 2013

Dear Guest, Thank you for taking the time to make us aware of your experience following your recent stay at Charing Cross Hotel. I am delighted to read your favourable feedback. Please do not hesitate to contact the Hotel for assistance with a future booking and we will ensure that you have a comfortable stay. Kind Regards, Glenn Hallam General... More

Wales
Top Contributor
109 reviews 109 reviews
46 hotel reviews
Reviews in 45 cities Reviews in 45 cities
71 helpful votes 71 helpful votes
1 of 5 stars Reviewed June 13, 2013 NEW

I booked an executive room to celebrate my wife's 50th birthday and this is what happened when we arrived at the hotel: The Good: The staff are very friendly and professional; always willing to help. The location is second to none. Room service is efficient and the food was delicious. The beds were very comfortable and the executive lounge is... More

Was this review helpful? Yes 1
See 16 more reviews by FandangoEspanol for London
Charing X, General Manager at Charing Cross, responded to this review
June 18, 2013

Dear Guest, Thank you for your detailed feedback posted on Trip Advisor following a recent stay. I was equally disappointed to learn of your experience. Clearly, on this occasion, the hotel has failed to provide you a comfortable stay. Please be assured that this matter will be looked at with utmost importance. In this regard, I would appreciate it very... More

 
 
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Hotel Summarization (Beta)

What travelers say

  • Trafalgar square(40)
  • Junior suite(21)
  • Buckingham wing(17)
  • Great location(15)
  • Very good(9)
  • Tube station(8)
  • Reception staff(6)
  • Main building(6)
  • Very clean(5)
  • Breakfast room(4)

Additional Information about Charing Cross

Address: The Strand, London WC2N 5HX, England (Formerly Thistle Charing Cross)
Phone Number:
Region: United Kingdom > England > London > Mayfair / St James's / Piccadilly / Green Park 
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Restaurant Room Service Suites Wheelchair access
Hotel Style:
#75 Romantic Hotels in London
#124 Family Hotels in London
#132 Luxury Hotels in London
#226 Business Hotels in London
Price Range: $$$
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Modernized Victorian-era Railroad Hotel adjacent to Charing Cross Station. ... more   less 
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Also Known As:
Charing Cross Hotel London
Charing Cross London
Thistle Charing Cross
Thistle Charing Cross Hotel
Charing Cross London, England

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