Nice lobby but otherwise very scruffy and a bit grubby-our curtain fell off on the first night. Also some noise from traffic etc. After a lot of complaining we moved to another equally scruffy room on a different floor -this one had ripped wallpaper but at least it was quiet. Stayed here for four nights. The buffet breakfast wasn't great-... more

I was only there for 4 nights.. A friend of mine suggested it, I wish I hadn't wasted my money. Sometimes the elevators worked, sometimes they didn't. The times they didn't we had to use the staff elevators. That wasn't as bad as when I left a Do NOT disturb sign hanging on my door and it was completely ignored.... more

Stayed there for one night and I have to say that it was not worth the price tag. The room was very small and run down. The breakfast was ok but all the surroundings were awful and the clothes that the staff was wearing was dirty and very,very worn down. The location was good though. more

Convenient location. Pleasant public areas. The Hotel refused to accept a company invoice (very large established organisation) and insisted I pay before leaving, I had to queue for a long time too, even though my secretary had previously telephoned to check this of which they had no apparent record. Don't they want my and other organisations' business? All the reception... more

This hotel is located in a good position and you can easily get from here to all the attractions London has to offer, tube nearby etc. My husband booked this trip from Wednesday until the Saturday and we went to a couple of musicals. Great. We did expect a small room and yes it was a small room and small... more

I expected more for this four star hotel costing £92.00 per night. The room was small. Cracked and peeling paint on the inside of bathroom door frame. Slumber was interrupted by a noisy generator. Large queue waiting to be seated at breakfast table. I am sure that there is better value for money in the immediate vicinity. more

Arrived to find we didn’t have the double room we booked, they could now only supply a twin room, then when we went to the room we found it was a smoking room. Went back to complain at reception who were very understanding, they booked us into the Marble Arch Hotel 2 mins away (same group Thistle hotels) and up... more

I stayed there with my friend as a threatre break from 31 January through to 3 February. On check-in was given a room on the second floor - the most awful room, cracked tiles in the bathroom, limescale on the shower, outside bedroom window open, the room was freezing cold - it is January! Also the room was very "old"... more

We stayed at this hotel for 1 night and were a little concerned after reading the reviews. However, we checked in quickly to a small, but nice twin room. It was clean and beds comfortable. The location of the hotel is fantastic for shopping, with everything on your doorstep. Breakfast was good, and even though we had to queue to... more