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DoubleTree by Hilton London - West End

4.0 of 5 Hotel   |   92 Southampton Row | Bloomsbury, London WC1B 4BH, England (Camden / Primrose Hill)
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Ranked #454 of 1,064 Hotels in London
A recent review
4 of 5 stars Reviewed May 18, 2013
Etschanz Geneva, Switzerland
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1,428 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for DoubleTree by Hilton London - West End
See the most recent reviews
Geneva, Switzerland
Senior Contributor
31 reviews 31 reviews
3 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed May 18, 2013 via mobile

I was traveling for business, en solo, and I chose this hotel because it was close to my meeting. I was warmly welcomed by an efficient staff and received my delicious warm cookie. My room was small but had all the necessary. Two twin beds, very comfortable beds and soft linens. The bathroom was not too small in my opinion,... More

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Peadar M, Manager at DoubleTree by Hilton London - West End, responded to this review

Dear Etschanz, Thank you kindly for your positive review on your recent stay at the DoubleTree by Hilton London West End. I am delighted to hear that you had an enjoyable experience at our hotel, and that the friendly welcome of our team members, comfortable accommodation and Wake Up DoubleTree breakfast contributed to creating a pleasant stay. I will be... More

Newport Beach, United States
1 review
3 of 5 stars Reviewed May 17, 2013

The service was just not up to par and we were misinformed about several different things. The internet system was terrible and connection was almost impossible, even when following their instructions to the letter. The 'free' part was only in the lobby, not in your room and even then, it was almost impossible to connect.

Review collected in partnership with DoubleTree by Hilton

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Peadar M, Manager at DoubleTree by Hilton London - West End, responded to this review

Dear Donna S, Thank you for your valuable feedback regarding your recent stay with us. I am sorry to learn that we didn't meet expectations on this occasion. Guests satisfaction and comfort is our highest priority, rest assured that I have taken your comments on board for improvement and that we are currently in the process of increasing our internet... More

Doha
Top Contributor
64 reviews 64 reviews
32 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed May 15, 2013

The hotel is very attractive from the roadside, and warm and inviting once you step into reception. Straight away you are offered the hot cookie, do not refuse it! Upon check in I was identified as a Hilton Honors Gold Card holder and was told I had been upgraded to a Double Deluxe room. It wasn't ready so we went... More

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Hong Kong, China
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 14, 2013

Business trip to London, hotel prepared by business partner. The room is clean and tidy. Location is good, less then 5min walk to the London underground. Fair breakfast, not much options but taste good. The wi-fi connection is poor, very slow, even slower then the 3G mobile data. If you have lots of data sending back to office, don't choice... More

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Peadar M, Manager at DoubleTree by Hilton London - West End, responded to this review

Dear William T, Thank you for taking the time to share your feedback with us regarding your recent stay at the DoubleTree by Hilton London West End. I am very sorry to learn that we failed to meet your expectations on this occasion. We would welcome the opportunity to make matters up to you and address the highlighted issues with... More

Hull
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 14, 2013

We took this hotel because the party wanted to be located in the Waterloo area but nothing we were doing was in this area so I am possibly basing my review with this clouding me slightly. In saying that there is no parking facility and no drop off area and the staff did not know where the closest car park... More

Review collected in partnership with DoubleTree by Hilton

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Diss
Top Contributor
324 reviews 324 reviews
40 hotel reviews
153 helpful votes 153 helpful votes
4 of 5 stars Reviewed May 13, 2013

Stayed here on business for just the one night in a clean and comfortable room. It is less than five minutes to Holborn tube so quite easy if you are coming in from Heathrow (55 mins) or in on the central line. There are plenty of places to eat and drink nearby if you don't fancy their satay chicken skewers... More

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Leeds, United Kingdom
Contributor
11 reviews 11 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed May 9, 2013

Stayed here for one night on business which and was pretty expensive but its London! Room was bathroom were tiny but the bed was very comfortable! The only real downside to this place is the breakfast. The place looked like it had been hit by a bomb. I was sat at a table that hadn't even been cleared from the... More

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Peadar M, Manager at DoubleTree by Hilton London - West End, responded to this review

Dear Harpey, Thank you very much for taking the time to review your recent stay at the DoubleTree by Hilton London West End. I am happy to hear that you found our Sweet Dreams bedding experience to be comfortable. The hotel, having retained its original structure, rooms and bathrooms do vary in size. I sincerely regret to learn that we... More

Tel Aviv
Top Contributor
62 reviews 62 reviews
25 hotel reviews
58 helpful votes 58 helpful votes
1 of 5 stars Reviewed May 8, 2013

I have tremendous regard for Hilton\Doubletree, have stayed at a number of their hotels worldwide and have always been more than satisfied. I got what I thought was quite a good deal on the internet for a four-star hotel. I was on an intensive business trip and wasn't in my room for much of the two nights, but there is... More

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Peadar M, Manager at DoubleTree by Hilton London - West End, responded to this review

Dear Anz101, Thank you for taking the time to review your recent stay at the DoubleTree by Hilton London West End and for your valuable feedback. I would personally like to apologize for failing to meet your expectations on this occasion. We would like to be able to restore your faith in us and would appreciate it if you could... More

Manchester, United Kingdom
Senior Contributor
36 reviews 36 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed May 7, 2013

We spent a couple of nights here last week. We were offered an upgrade for £9 pounds per night in an executive room which proved to be well worth the money. Large room with plenty of drawer and wardrobe space and a good sized and well fitted out bathroom. View from bedroom window was not great but who wants to... More

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Peadar M, Manager at DoubleTree by Hilton London - West End, responded to this review

Dear Joananyan, Thank you for taking the time to share your recent experience at the DoubleTree by Hilton London West End with us. I am delighted to learn that you enjoyed the upgrade to our Executive Rooms, and that you found the room to be comfortable. It is wonderful to hear about your good experience at our hotel, and we... More

Reviewer
5 reviews 5 reviews
4 hotel reviews
1 of 5 stars Reviewed May 6, 2013 via mobile

We paid £35 for afternoon tea through Groupon for 2 people. If we'd paid full price it would have been £70. Thankfully we did not pay full price, what a rip off. You get 6 traditionally cut afternoon tea sized sandwiches and the rest is made up of cakes and scones, far too much sweet stuff. You do get a... More

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Additional Information about DoubleTree by Hilton London - West End

Address: 92 Southampton Row | Bloomsbury, London WC1B 4BH, England
Phone Number:
Location: United Kingdom > England > London > Camden / Primrose Hill
Price Range (Based on Average Rates): $$
Hotel Class:4 star — DoubleTree by Hilton London - West End 4*
Number of rooms: 214
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Also Known As:
Doubletree By Hilton London - West End Hotel London
Park Inn Russell Square
Bonnington Hotel London
DoubleTree By Hilton London - West End England

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