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DoubleTree by Hilton London - West End

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92 Southampton Row | Bloomsbury, London WC1B 4BH, England
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DoubleTree by Hilton London - West End
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1,785 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (340)
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  • All months
    (1785)
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    (493)
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There are newer reviews for DoubleTree by Hilton London - West End
See the most recent reviews
Austin, Texas
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed June 4, 2014

You can find cheaper hotels in London, but they're likely to be smaller, older, and less well-maintained. You can find nicer hotels, but you'll pay even more. This hotel offers a reasonable trade-off of price and quality, in an excellent location. My room had a double bed, with enough room to move around all sides, and pass between the bed... More 

Was this review helpful? Yes 1
Peadar M, Manager at DoubleTree by Hilton London - West End, responded to this review

Dear Guest, Thank you for your feedback and for taking the time to review your recent stay at the DoubleTree by Hilton London West End. Firstly allow us to profusely apologise for the disturbance caused by the fire alarm. The DoubleTree by Hilton London-West End is equipped with state of the art fire detection for your safety. Fortunately we could... More 

Spain
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed June 4, 2014

We stayed one night at the end of May. We booked a family room for two adults and one child. We did ask if an early check in was possible as we were bringing a child from hospital and would have liked to check in early. They said they would check it out but it was not available so we... More 

Was this review helpful? Yes 1
Peadar M, Manager at DoubleTree by Hilton London - West End, responded to this review

Dear Guest, Thank you for your positive feedback and for taking the time to review your recent stay at the DoubleTree by Hilton London-West End. We are sorry to hear that you you had to wait a long time for your meal to be served. Rest assurred we have addressed this issue to the relevant department to make sure that... More 

Hailsham, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed June 4, 2014

Good location, handy for the Tube and all the main attractions are within easy reach. Plenty of places to eat nearby, make this an excellent base for any trip to London. Rooms are a good size, clean and stylish. Staff are attentive but not in your face. Would recommend this hotel.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Blackpool, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed June 4, 2014

booked this hotel as it was very handy for walking to lots of sightseeing places as well as bars and restauraunts. Initially booked a basic room but upgraded on arrival to a more spacious deluxe room. The room had a couple of teething problems which were dealt with promptly and pleasantly by the reception staff

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Peadar M, Manager at DoubleTree by Hilton London - West End, responded to this review

Dear Guest, Thank you for your feedback and for taking the time to review your recent stay at the DoubleTree by Hilton London-West End. We are delighted to read that you overall enjoyed your stay with us and have graded us well. We do warmly welcome your opinion for our improvement, please do not hesitate to contact me directly if... More 

Level Contributor
64 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
2 of 5 stars Reviewed June 1, 2014

I hate writing negative reviews and I always try to take positives from every trip I stay... lets start with the positives: The rooms are very clean The hotel is located close to the tube and a short walk to the West end The restaurant is nice The lobby is stunning The rooms and hotel are very clean The negatives...... More 

Was this review helpful? Yes 2
Peadar M, Manager at DoubleTree by Hilton London - West End, responded to this review

Dear Guest, Thank you for your feedback and for taking the time to review your stay with us. Firstly allow us to profusely apologise for failing to meet your expectations on this occasion. We are very sorry to hear that you experienced some Maintenance and Housekeeping issues. Rest assured that we have immediately addressed such issues to the relevant department... More 

Derby
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed June 1, 2014

Stayed just one night Sat 31st May and could not fault the staff or hotel. We received friendly and efficient service from the reception, bar and restaurant. The room wasn't spacious but was stylish, clean and comfortable. There is car parking very close to the hotel and it is in a really good position for sight seeing. I would not... More 

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Perth, Australia
Level Contributor
254 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 153 helpful votes
5 of 5 stars Reviewed June 1, 2014

Had a superb stay here with a welcome cookie, upgrade to executive level, free wifi and free breakfast (thanks to Diamond Hilton Honours) and friendly staff. The room was quiet, clean and a welcome fruit plate as well as two bottles of water each day were a nice addition! Breakfast is yummy with a wide selection of hot meals, cereals,... More 

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Manchester .UK
Level Contributor
103 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed June 1, 2014

we have stayed before, I have read some of the reviews, and can,t understand them, as the staff, have always been great with our family, as hilton honours members we were upgraded, breakfast great, and the room was great,free wi fi, and early check in, many thanks,. hotel is well situated, and the bar, and bars nearby excellent, The only... More 

Was this review helpful? Yes
Peadar M, Manager at DoubleTree by Hilton London - West End, responded to this review

Dear Guest, Thank you for your positive feedback and for taking the time to review your recent stay at the DoubleTree by Hilton London West End. We are delighted to see that you enjoyed your stay with us and have graded our services with such high scores. It is a real pleasure to learn that your experience with us was... More 

wales
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed May 31, 2014

Found staff at this hotel to be very helpful ,Room was clean and quiet close to tube station bus stops ,banks, shops, coffee, shops, restaurants,lovely part of London . My visit was to see a west end show.

Was this review helpful? Yes
Peadar M, Manager at DoubleTree by Hilton London - West End, responded to this review

Dear Guest, Thank you for your feedback and for taking the time to review your recent stay at DoubleTree by Hilton London West End. We are delighted to read that you enjoyed your stay with us and will make sure to share your comments with our team for their great work. We do hope to welcome you again at the... More 

Ditton Priors, United Kingdom
1 review
2 of 5 stars Reviewed May 29, 2014

Not the best experience, room next to 3 noisy lifts, silicone put around bath and fixtures after we had checked into the room, leaving acrid smell, towel and soap removed whilst we had breakfast leaving nothing to wash with prior to check out. Bed linen had a dirty foot print I'll think twice before using this hotel again, although the... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Peadar M, Manager at DoubleTree by Hilton London - West End, responded to this review

Dear Guest, Thank you for for taking the time to review your recent stay with us. We are sorry that we did not meet your expectations on this occasion. Please note we will be contacting you directly to address thsese matters and we look forward to making matters up to you. Kind Regards, Peadar McFadden Hotel Manager More 

Hotel Review Summarization

What travelers say

  • British museum(29)
  • Very good(20)
  • Great location(13)
  • Executive room(12)
  • Warm cookies(10)
  • Short walk(6)
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Staying in Bloomsbury

Neighborhood Profile
Bloomsbury
Snuggly nestled within Central London is academic and leafy Bloomsbury, an area that boasts walking distance access to many of London's most popular attractions. It is also home to some of Britain's most celebrated museums, including the must-see British Museum. Despite an understandable popularity with students, tourists and day trippers, vast sections of Bloomsbury retain a quiet, residential feel year round and throughout the week.
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