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DoubleTree by Hilton London - West End

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92 Southampton Row | Bloomsbury, London WC1B 4BH, England
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1 room 1 adult
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DoubleTree by Hilton London - West End
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2,090 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton London - West End
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West Sussex
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed February 15, 2015 via mobile

we booked through the HH Honors system and arrived on 14th Feb. At check in there was a small hiccup with our double room booked due to recent maintenance and we were offered a twin room instead. Stephanie the manager at the time dealt with us, she was wonderful...a credit to the hotel. She apologised, offered us a lower rate... More 

Helpful?
Thank HJBWESTSUSSEX
Marlon A, Manager at DoubleTree by Hilton London - West End, responded to this review

Dear Guest, Thank you for taking the time to provide us with your feedback. I was thrilled to learn you had such a pleasant time with us and that Stephanie took a good care of you. I will make sure to share your comments with her and the Team. We do hope to welcome you back on your next visit... More 

Melksham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 15, 2015

Arrived at noon and was pleased to be able to check in to our room early. Greeted by manager and a welcome cookie. Room on 4th floor, quiet, clean and spacious. After a great afternoon and evening, visiting British museum nearby followed by a show we returned to the bar at the hotel where we requested an extra pillow which... More 

Helpful?
Thank Katie B
Marlon A, Manager at DoubleTree by Hilton London - West End, responded to this review

Dear Guest, Thank you for choosing DoubleTree by Hilton London - West End for your recent stay. I was pleased to hear your positive comments and that you enjoyed your stay with us. We do hope to welcome you again at the hotel soon Best Regards,, Marlon Abeyakoon Hotel Manager More 

Newbury
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed February 15, 2015

We stayed at this hotel for one night in December. It was our second stay in three months. It is a busy West London Hotel but nevertheless friendly and welcoming. The room was clean and comfortable and the buffet breakfast varied and attractively laid out. Most importantly the coffee was good and not stewed as you often find in busy... More 

Helpful?
Thank bobtomlinson
Marlon A, Manager at DoubleTree by Hilton London - West End, responded to this review

Dear Guest, Thank you for choosing DoubleTree by Hilton London - West End for your recent stay. I was delighted to read your stay with us was such a positive experience. I am also happy to inform we have upgraded our WiFi facility which is now free of charge to all of our guests not only in the lobby but... More 

Poole, United Kingdom
Level Contributor
751 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 203 helpful votes
4 of 5 stars Reviewed February 13, 2015

Found this for work. Handy for Holborn tube and that part of london and great for Kings C St Pancras. Staff really good and helpful and breakfast is eclectic. You will enjoy staying here, I can recommend it.

Helpful?
2 Thank PadiP
Marlon A, Manager at DoubleTree by Hilton London - West End, responded to this review

Dear Guest, Thank you for your positive feedback and for taking the time to review your recent stay at the DoubleTree by Hilton London - West End. We are pleased to see you had a good time during your stay with us. We do hope to welcome you back on your next visit to London. Kind Regards, Marlon Abeyakoon Hotel... More 

Liverpool, United Kingdom
Level Contributor
61 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
5 of 5 stars Reviewed February 11, 2015

We came to London for the weekend, I was lucky enough to get a voucher for a two course meal with wine before I left Liverpool. We got the tube from Shephards Bush to Holborn, got off the tube and walked to right and the hotel was there so easy to find. We were greeted by Pio who showed us... More 

Helpful?
1 Thank JANSDIARY
Marlon A, Manager at DoubleTree by Hilton London - West End, responded to this review

Dear Guest, Thank you for taking the time to provide us with your dining experience at DoubleTree by Hilton London – West End. I was thrilled to read your comments on our Team’s performance and that you had a great birthday celebration with us. I will share your comments with Pio and the Team for their great work. We do... More 

Colne, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed February 10, 2015

I booked two double rooms to celebrate my daughter's 21st birthday. Our twin room was small, dark and had no special amenities. My daughter's "deluxe" double was also small, dark and the only difference was that it had a fridge - which was empty. The beds were not well made. There was no free WiFi - the first hotel in... More 

Helpful?
1 Thank sarah h
Marlon A, Manager at DoubleTree by Hilton London - West End, responded to this review

Dear Guest, Thank you for your feedback and for taking the time to review your recent stay with us. Firstly allow us to apologise for failing to meet your expectations on this occasion. I was very sorry to hear you were not happy with the room provided. Due to the historical nature of our traditional London building, our rooms do... More 

Blackpool, United Kingdom
1 review
5 of 5 stars Reviewed February 10, 2015

Excellent hotel, ideally located a short walk from Holborn Tube. All staff extremely helpful especially the concierge who held our luggage on the day we were leaving. Could find no fault with this hotel.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Michele M
Marlon A, Manager at DoubleTree by Hilton London - West End, responded to this review

Dear Guest, Thank you for your feedback and for taking the time to review your recent stay at DoubleTree by Hilton London - West End. We are delighted to read that you enjoyed your stay with us and will make sure to share your comments with our Concierge Team for their great work. We do hope to welcome you again... More 

Scotland
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed February 9, 2015 via mobile

Stayed for the weekend in a twin room with my friend to celebrate her birthday. Room was small, no finer touches in the room. Lacking in tea/coffee amenities that I had to ask twice about. Net curtains in room were grey and all different lengths. The duvet on my friends bed was a double duvet folded over to create a... More 

Helpful?
2 Thank Lyann50
Marlon A, Manager at DoubleTree by Hilton London - West End, responded to this review

Dear Guest, Thank you for taking the time to provide us with your feedback. I was very concerned about the issues you encountered during your stay with us and I would like to apologise for the inconvenience. I have shared your comments with the heads of relevant departments to ensure that our highest standards are always looked after. Would you... More 

Boston, Massachusetts
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed February 8, 2015

I stayed here for one night recently and was satisfied from start to finish. The hotel is situated in a nice area within walking distance between most attractions in London. The facilities themselves are clean and modern, which includes a sleek bar and serviceable breakfast lounge. The room was quite average but competitive for the price, no complaints there. Showers... More 

Helpful?
Thank Eric B
Marlon A, Manager at DoubleTree by Hilton London - West End, responded to this review

Dear Guest, Thank you for choosing DoubleTree by Hilton London - West End for your recent stay. We are happy to learn your stay with us was a success. We do hope to welcome you back on your next visit to London. Yours Sincerely, Marlon Abeyakoon Hotel Manager More 

London, United Kingdom
1 review
4 of 5 stars Reviewed February 7, 2015

Thanks to all the hilton staff in the restaurant. Our group were very pleased with the high standard of service we received today especially from our waiter Triago. We would all go again for high tea, can't wait to book our next visit.

Helpful?
Thank alev1984bullici
Marlon A, Manager at DoubleTree by Hilton London - West End, responded to this review

Dear Guest, Thank you for your feedback and for taking the time to review your recent stay at DoubleTree by Hilton London - West End. We are delighted to read that you enjoyed your stay with us and will make sure to share your comments with our team for their great work. We do hope to welcome you again at... More 

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Bloomsbury
Snuggly nestled within Central London is academic and leafy Bloomsbury, an area that boasts walking distance access to many of London's most popular attractions. It is also home to some of Britain's most celebrated museums, including the must-see British Museum. Despite an understandable popularity with students, tourists and day trippers, vast sections of Bloomsbury retain a quiet, residential feel year round and throughout the week.
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