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DoubleTree by Hilton London - West End

4.0 of 5 Hotel   |   92 Southampton Row | Bloomsbury, London WC1B 4BH, England (Bloomsbury)
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DoubleTree by Hilton London - West End
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Ranked #480 of 1,064 Hotels in London
A recent review
5 of 5 stars Reviewed December 26, 2013
David H London, United Kingdom
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1,559 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for DoubleTree by Hilton London - West End
See the most recent reviews
Tamworth, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 of 5 stars Reviewed December 28, 2013

A little disappointed with this hotel - Didn’t feel like a 4* at all. On arrival I saw a notice saying we could upgrade to include breakfast at £25 per room. I asked the receptionist if we could upgrade using this offer and she told me this would only include 1 breakfast- With three of us staying over I didn’t... More 

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Peadar M, Manager at DoubleTree by Hilton London - West End, responded to this review

Dear Guest, Thank you for your valuable feedback regarding your recent experience at our hotel. I would like to sincerely apologise on behalf of the team and myself for failing to meet your expectations on this occasion. I was very sorry to hear that you were not satisfied with our breakfast upgrade and the size of your bedroom. I was... More 

London, United Kingdom
1 review
5 of 5 stars Reviewed December 26, 2013

This was my second stay at a DoubleTree (previously Manchester) and the standard was extremely high in every respect. From reception through to room facilities, cleanliness and food (breakfast) together with friendly, courteous and efficient staff made for a very enjoyable stay. Would definitely recommend and use again.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Peadar M, Manager at DoubleTree by Hilton London - West End, responded to this review

Dear Guest, Thank you for your wonderful review regarding your recent stay with us. I was delighted to hear about your positive experience and that you enjoyed the Wake Up DoubleTree Breakfast, our clean and comfortable bedrooms and the friendliness of our team members. We look forward to welcoming you again on your next trip to London. Kind Regards Peadar... More 

Massachusetts
Top Contributor
74 reviews 74 reviews
27 hotel reviews
89 helpful votes 89 helpful votes
3 of 5 stars Reviewed December 25, 2013

The hotel was fine but our experience could have been MUCH better. We arrived at about 10:00 p.m. after a long flight from the U.S. I had booked two rooms to accommodate a family of four with two teen daughters. After several very friendly emails, I was assured that our daughters would be placed "near" us as there are no... More 

Was this review helpful? Yes
Peadar M, Manager at DoubleTree by Hilton London - West End, responded to this review

Dear Guest, Thank you for your insightful comments regarding your recent experience with us. I was pleased to hear that you found our bedrooms clean and comfortable and that you liked our central location. However I sincerely regret to learn that our team at Front Office failed to deliver their usually friendly and accommodating service, where the first rooms that... More 

Sydney, Australia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed December 24, 2013

I spent two nights at this property in December 2013. The service was great (upgraded at Checkin and warm front of house staff), location was fantastic (walked to everywhere in Central London) and it felt comfortable and festive. Perfect for Xmas! Beds were comfy and the hotel had a fantastic fitness centre with modern equipment open 24/7 which was handy... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Peadar M, Manager at DoubleTree by Hilton London - West End, responded to this review

Dear Guest, Thank you for your delightful comments regarding your recent stay with us. It is truly a pleasure to hear that you had such a positive experience at our hotel, and that you enjoyed our central location, the fitness centre and our comfortable bedrooms. I will be sure to bring your comments on board regarding internet for future improvements.... More 

London, United Kingdom
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed December 24, 2013

We only stayed one night and the fact that the items listed didn't work was not a total inconvenience but made our stay somewhat less enjoyable than expected. 1. The standard lamp didn't work 2. the bedside mini light didn't work 3. the tv reception was appalling 4. there was only one set of towels in the room 5. the... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Peadar M, Manager at DoubleTree by Hilton London - West End, responded to this review

Dear Guest, Thank you for your valuable feedback regarding your recent stay with us. Although I was delighted to learn that our team provided such a warm and efficient service, I sincerely regret to learn that your experience was not entirely successful, due to the different setbacks encountered during your stay. We have shared and discussed your comments with the... More 

London, United Kingdom
Top Contributor
68 reviews 68 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed December 23, 2013

This hotels location is incredibly central and very handy for both work and leisure; I stayed here for 3 nights as part of a business trip and was impressed with the staff and professional service - the breakfast was very impressive and the room we dined in very pleasant. The room I was staying in however felt dated and was... More 

Was this review helpful? Yes
Peadar M, Manager at DoubleTree by Hilton London - West End, responded to this review

Dear Guest, Thank you for your valuable feedback regarding your recent stay with us. It is a pleasure to hear that you enjoyed our central location and the Wake Up DoubleTree breakfast, and that our team provided such a friendly and efficient service. However, I regret to learn that you were less satisfied with the standard and décor of your... More 

Aus
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 22, 2013

Hotel is located very well, it is right near Holborn station. It is easy to catch a train to/from Heathrow here and get around London. Breakfast was quite nice, good selection of food in a nice restaurant. On the downside, the rooms are quite dated and the bathroom was not very clean. Also, the hotel was full and could not... More 

Was this review helpful? Yes 1
Peadar M, Manager at DoubleTree by Hilton London - West End, responded to this review

Dear Guest, Thank you for your insightful comments regarding your recent stay with us. Although I was happy to learn that you found our location convenient and our breakfast and restaurant pleasant, I am sorry to hear that it took such a long time to have your room ready on arrival and that you were not entirely satisfied with the... More 

DC
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed December 22, 2013

The accomodations were overall satisfactory - clean, updated and good bedding. I had a couple of challenges though. The first room that I was given had no working heating. When maintenance finally showed up, they noted that they had been working on the unit on the roof so offered to move me. Not sure why they put me in that... More 

Was this review helpful? Yes
Peadar M, Manager at DoubleTree by Hilton London - West End, responded to this review

Dear Guest, Thank you for your valuable comments regarding your recent experience with us. I was very pleased to hear that you were overall satisfied with you room and that our Front Desk team provided a friendly and attentive service. However, I regret to learn that you experienced some setbacks with a defective Heating unit and a weak internet signal,... More 

Chesterfield, United Kingdom
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed December 20, 2013

Hilton's invariably do the essentials very well. Good locations, clean, comfortable rooms with some good deals to be had if you look for them. This one is no exception and is a good banker for the one or two night tourist trip. Two stops down from the theatres - on the central line at Holborn and surrounded by restaurants, pubs... More 

Was this review helpful? Yes
Top Contributor
140 reviews 140 reviews
35 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed December 18, 2013 via mobile

Checked in this evening. Staff at reception very helpful. I have a Hilton Gold Card and they handled very well the fact that they could not upgrade me (hotel is full). One disappointment is that they no longer have an Executive Lounge - always a welcome hideaway for loyal Hilton members. Bar staff were very helpful and obliging. My single... More 

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Additional Information about DoubleTree by Hilton London - West End

Address: 92 Southampton Row | Bloomsbury, London WC1B 4BH, England
Phone Number:
Location: United Kingdom > England > London > Bloomsbury
Price Range (Based on Average Rates): $$
Hotel Class:4 star — DoubleTree by Hilton London - West End 4*
Number of rooms: 214
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TripAdvisor is proud to partner with Hilton EMEA, Expedia, Orbitz, Hotels.com, Booking.com, Cheap Tickets, Hotwire, LondonMarketing.com, HotelTravel.com, Agoda, Priceline, Despegar.com, Odigeo, TripOnline SA, EasyToBook and Tingo so you can book your DoubleTree by Hilton London - West End reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree By Hilton London - West End Hotel London
Park Inn Russell Square
Bonnington Hotel London
DoubleTree By Hilton London - West End England
Hotel Style:
#286 Luxury Hotel in London
#343 Family Hotel in London
#349 Romantic Hotel in London

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