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DoubleTree by Hilton London - West End

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92 Southampton Row | Bloomsbury, London WC1B 4BH, England
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DoubleTree by Hilton London - West End
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DoubleTree by Hilton London - West End
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1,612 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (311)
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There are newer reviews for DoubleTree by Hilton London - West End
See the most recent reviews
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

this hotel is in a great location for central London. We received excellent customer service throughout our visit. It was my sons birthday and they had ensured our room was a twin room with a view. The hotel was clean throughout and had the usual tea and coffee facilities in the room with added bonus of hot chocolate and biscuits.... More 

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Marlon A, Manager at DoubleTree by Hilton London - West End, responded to this review

Dear Guest, Thank you for taking the time to review your recent stay with us. We are thrilled to see you had such a joyful time at DoubleTree by Hilton London - West End and that you enjoyed every aspect of your stay. We do hope to welcome you back on your next visit to London. Best Regards, Marlon Abeyakoon... More 

edinburgh
Contributor
19 reviews 19 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Very reasonably Hilton. You no longer are guaranteed a certain standard when you book into a Hilton, but this hotel was much closer to the standard that Hilton used to represent. Staff were excellent, attentive, polite, customer focused. Best staff I think that I have encountered in a London hotel for a long a long time. In terms of décor... More 

Was this review helpful? Yes 1
Marlon A, Manager at DoubleTree by Hilton London - West End, responded to this review

Dear Guest, Thank you for your positive feedback and for taking the time to review your recent stay at the DoubleTree by Hilton London - West End. We are delighted to read your comments and to see that you had such a positive experience with us. I will make sure to share your comments with our Team for their great... More 

Edinburgh, United Kingdom
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 1 week ago

An excellent hotel conveniently located close to the Theatre district. We stayed here for 3 nights at the beginning of April 2015 and found the hotel to be excellent, very clean, nice modern rooms and bathrooms and a good choice of both hot and cold breakfasts. All the staff were very friendly and helpful throughout our stay. Easy walk to... More 

Was this review helpful? Yes
Marlon A, Manager at DoubleTree by Hilton London - West End, responded to this review

Dear Guest, Thank you for your feedback and for taking the time to review your recent stay at DoubleTree by Hilton London - West End. We are delighted to read that you enjoyed your stay with us and will make sure to share your comments with our team for their great work. Please note we do provide free of charge... More 

Hong Kong, China
Top Contributor
72 reviews 72 reviews
39 hotel reviews
115 helpful votes 115 helpful votes
3 of 5 stars Reviewed 1 week ago

The Double Tree Westend is a modern comfortable hotel in a great location, being within walking distance of Covent Garden and the Soho areas of London. I had a room at the front of the hotel which with double glazed windows was quiet and a good sleep was afforded. The rooms are however (well the standard room which I had)... More 

Was this review helpful? Yes
Marlon A, Manager at DoubleTree by Hilton London - West End, responded to this review

Dear Guest, Thank you for your feedback and for taking the time to review your recent stay with us. It is a pleasure to learn you enjoyed your stay with us in overall, however I was sorry to read you experienced some issues with our WiFI. We are constantly aiming to improve our services and would like to rectify encountered... More 

Vancouver, Canada
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 1 week ago

I've stayed here a few times when on a budget. Decent rooms with internet and nice bar for circa £159. Not bad for London, but great for the location. Only a couple of hundred yards walk from a subway, and easy 10m walk to Covent Garden. Only negative is that he beds are all so small, even though the rooms... More 

Was this review helpful? Yes
Marlon A, Manager at DoubleTree by Hilton London - West End, responded to this review

Dear Guest, Thank you for taking the time to share your comments with us. It is a real pleasure you found our hotel a satisfying base in London. We are indeed in a central location with easy access to main London attractions. However, I would appreciate if you share your reservation details with me to investigate the matter of the... More 

Sutton Coldfield, England, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed in April for one night at the Doubletree. The room we booked was a one bed apartment. The hotel was clean and service was excellent. The room was spacious and even had a balcony which for London was rather surprising. Our room had a microwave and fridge as well as tea/coffee making facilities. We ate in the hotel... More 

Was this review helpful? Yes
Marlon A, Manager at DoubleTree by Hilton London - West End, responded to this review

Dear Guest, Thank you for choosing DoubleTree by Hilton London – West End for your recent stay. I was thrilled to read you had such an enjoyable stay with us and you were satisfied with all the aspects of the hotel. It is a real pleasure to learn we exceeded your expectations and we are looking forward to welcoming you... More 

Reykjavik, Iceland
1 review
5 of 5 stars Reviewed 2 weeks ago

we stayed at the hotel for 3 days and everything was as it could best be. The staff was very friendly and helpsom, the room was fine and clean and the breakfast was delicious. The hotel is situated from the crowd but not too far away.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Marlon A, Manager at DoubleTree by Hilton London - West End, responded to this review

Dear Guest, Thank you for your review and for choosing DoubleTree by Hilton London - West End for your recent stay. I am delighted that you enjoyed every aspect of your stay and were well looked after. I will be passing your kind words on to my Team. We are looking forward to your next visit. Sincerely, Marlon Abeyakoon Hotel... More 

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I love the neighborhood and had stayed at the Doubletree a few years back. At the time i thought it was pedestrian. Much better now. Staff was sensational in every way. The manager Matuse was an example of a staff that were very attentive and interested in feedback on everything about my stay. I truly enjoyed the hotel. Breakfast sensational.... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Marlon A, Manager at DoubleTree by Hilton London - West End, responded to this review

Dear Guest, Thank you for sharing our comments with us. We are happy to hear you appreciate our improvement and that you enjoyed every aspect of your stay. I have already shared your comments with Mateusz and the rest of their team for their great work and dedication. We hope o be your host again in the near future. Best... More 

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for 3 nights in March 2015 as was attending a conference at UCL. Easy 10 minute walk from Russel Square Tube Station. Lots of coffee shops and restaurants along the street- and a Tesco express next door which proved most convenient. Staff on reception really helpful and friendly upon checking... Don't know how much of that to attribute... More 

Was this review helpful? Yes
Marlon A, Manager at DoubleTree by Hilton London - West End, responded to this review

Dear Guest, Thank you for taking the time to review your recent stay. I am happy to see that your experience was a very positive one and that you enjoyed our hotel and the service provided. We do hope to welcome you again in a near future. Sincerely, Marlon Abeyakoon Hotel Manager More 

Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 weeks ago

Went for a 2 night stay to watch a show. 10 minutes walk to the centre of everything, superb location! On check-in a nice touch of a warmed chocolate cookie and a friendly charming member of staff! All the staff we encountered were friendly and engaging especially the breakfast teams.. The only thing I can say as a negative was... More 

Was this review helpful? Yes
Marlon A, Manager at DoubleTree by Hilton London - West End, responded to this review

Dear Guest, Thank you very much for your review. How great to see that you had an excellent time with us! I am glad that our location and the hotel features worked well for the purpose of your stay. Thank you for your constructive opinion on the decor of the room, I will look into it as soon as you... More 

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Bloomsbury
Snuggly nestled within Central London is academic and leafy Bloomsbury, an area that boasts walking distance access to many of London's most popular attractions. It is also home to some of Britain's most celebrated museums, including the must-see British Museum. Despite an understandable popularity with students, tourists and day trippers, vast sections of Bloomsbury retain a quiet, residential feel year round and throughout the week.
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