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DoubleTree by Hilton London - West End

4.0 of 5
92 Southampton Row | Bloomsbury, London WC1B 4BH, England
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DoubleTree by Hilton London - West End
Ranked #340 of 1,070 hotels in London
3.5 of 5 stars 359 Reviews
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359 reviews from our community

What travelers say about this hotel
  • British museum(10)
  • Executive room(6)
  • Park inn(5)
  • Very good(4)
  • Great location(4)
  • Holborn tube station(3)
  • Short walk(3)
Traveler rating
    91
    148
    67
    29
    24
Only show reviews for Family (40) | Couples (98) | Business (87)
Date Rating
portsmouth uk
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 14, 2012 NEW

Booked this hotel through hot-wire & it was perfect our room was a little small but fully equipt with everything & the bed was the most comfortable bed I have ever slept in .staff were most helpful & the cookies were delish all in all a fab hotel More

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dundee
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 11, 2012 NEW

Great hotel,excellent central location 10 minute stroll to covent garden .... Rooms a little small ,but give we where out all day/night it didn't pose a problem .. The rooms absolutely spotless and really comfy bed.. Staff really friendly (particularly on reception-Pierre was lovely and friendly) Perfect stay really my only suggestion would be to sell those cookies as they... More

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Luton, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 7, 2012
1
person found this review helpful

My partner chose this hotel for a surprise weekend away in London for my birthday, and a surprise it was. The hotel is perfectly located to get to everything in London, we didn't even bother with the tube because you can walk to most places in 10-15 minutes, Westminster, Soho and Oxford Circus to name a few. The interior of... More

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Kuala Lumpur, Malaysia
Senior Contributor
24 reviews 24 reviews
Reviews in 17 cities Reviews in 17 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed May 6, 2012

We stayed here for 6 nights in April for a theatre trip, and we would rank this as the nicest hotel experience we have had in London (and we have stayed in a wide range of hotels throughout the years - from the likes of the Holiday Inns, the Cumberland, boutique hotels in Knightbridge to the Intercontinental). The staff and... More

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Sandro Guadagnini, General Manager at DoubleTree by Hilton London - West End, responded to this review
May 16, 2012

Thank you very much for your positive comments regarding your recent stay with us here at the DoubleTree by Hilton London – West End. It is lovely to hear that your experience here with us surpassed your experiences in a number of other London hotels. I am also pleased to hear you enjoyed your complimentary upgrade to one of our... More

Dublin
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed May 6, 2012
1
person found this review helpful

Having spent 2 nights at this hotel - ( and stayed on 2 previous occassions just after rebranding - so it was work in progress) this is at best a 3* establishment. I am a Diamond HH member - there was no recognition at checkin despite queing at the HH line....no offer of any complimentary upgrade....no complimentary water ( let... More

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Sandro Guadagnini, General Manager at DoubleTree by Hilton London - West End, responded to this review
May 16, 2012

Thank you for your feedback regarding your recent stay with us. I am very sorry to hear you were not greeted as a Diamond Hilton Honors member and that you felt your stay with us was substandard. As part of our culture we aim to offer an exceptional arrival experience, in particular offering all guests a warm chocolate chip cookie.... More

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Newmarket, United Kingdom
Contributor
17 reviews 17 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed May 5, 2012

Spent one night in a Deluxe Room. Hotel compares well to others that I have stayed at in the West End. One diffulty though is that it is difficult to drop off and unload at the front of the hotel due to it being position close to a busy junction, something that I have been able to do at other... More

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Sandro Guadagnini, General Manager at DoubleTree by Hilton London - West End, responded to this review
May 16, 2012

Thank you for your comments. I am glad to hear you think that the DoubleTree by Hilton London – West End compares well to other hotels in the area. We emphasize with your comments about arriving by car. On your next stay please feel free to ask a member of the concierge team to assist you with your bags, even... More

Galway
Senior Contributor
32 reviews 32 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 4, 2012

Stayed here for a weekend break. We used it just for sleeping and as the base for heading out to musicals and dinner. We didn't have breakfast here as we only got a room-rate. The entrance is lovely and very clean. The staff were friendly and it didn't take long to check-in or find our room. The twin-room we got... More

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See 2 more reviews by GaticaNera for London
Sandro Guadagnini, General Manager at DoubleTree by Hilton London - West End, responded to this review
May 16, 2012

We’re happy you had a great stay with us here at the DoubleTree by Hilton London – West End. I am glad you found the team friendly and that you enjoyed your bedroom amenities. We do hope to welcome you back to the hotel again next time you are in London. Please do not hesitate to contact the Front Desk... More

Liverpool, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed May 3, 2012

Not really much to say about this hotel other than its in a good location - close to Euston, the west end, Fleet St etc The hotel is clean and comfortable and does exactly what you'd expect but nothing more. Is a massive improvement over the old Park Inn that used to be there but doesnt do anything above and... More

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See 3 more reviews by Oddball84 for London
Sandro Guadagnini, General Manager at DoubleTree by Hilton London - West End, responded to this review
May 16, 2012

Thanks for staying with us here at the DoubleTree by Hilton London – West End. I am glad to read that you enjoyed the hotel’s central location and have seen massive improvements since the hotel became a DoubleTree. Our room rates do vary as we try to provide guests with much lower rates during less busy times for the hotel.... More

Sao Paulo - Brazil
Contributor
18 reviews 18 reviews
Reviews in 14 cities Reviews in 14 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed May 1, 2012
1
person found this review helpful

The location is great, just a stone's throw away from the British Museum and a block away from the tube station. Breakfast was really good. However, the room was too small and the shower, by the morning, was terrible as the hotel could not provide hot water for the whole building. More

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Sandro Guadagnini, General Manager at DoubleTree by Hilton London - West End, responded to this review
May 16, 2012

Thank you for your comments. I am glad to read that you enjoyed the hotel’s location in the heart of London’s West End and our buffet breakfast. I am very sorry the hotel temporarily could not provide hot water during one of the mornings of your stay. I can assure you this is a complete exception. Once again thank you... More

Melbourne, Florida
Senior Contributor
38 reviews 38 reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed April 30, 2012
2
people found this review helpful

We loved the location of this hotel. Very close to the British Museum. Short walk to many restaurants, parks and the theaters. Our room was very pretty but very small and the bed was not very comfortable. The picture of the nice spacious room on the web must have been a suite not a standard double. I forgot my power... More

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See 3 more reviews by Ginny G for London
Sandro Guadagnini, General Manager at DoubleTree by Hilton London - West End, responded to this review
May 16, 2012

Thanks for choosing DoubleTree by Hilton London – West End during your recent stay to London. I am glad to read you enjoyed the hotel’s location and our breakfast buffet. Because of the historic nature of the building, our bedrooms do vary in size but we strive for them to all be of the same high standard. I am sorry... More

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Additional Information about DoubleTree by Hilton London - West End

  • Park Inn London
  • Park Inn Russell Square
  • Bonnington Hotel London
Address: 92 Southampton Row | Bloomsbury, London WC1B 4BH, England
Price Range: $$

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DoubleTree by Hilton London - West End
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