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All 1,055 London hotels

DoubleTree by Hilton London - West End

4.0 of 5 Hotel   |   92 Southampton Row | Bloomsbury, London WC1B 4BH, England (Camden / Primrose Hill)
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Ranked #439 of 1,055 Hotels in London
A recent review
3 of 5 stars reviewed 3 days ago
Ducati40 Houston, Texas
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1,356 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Madrid, Spanien
1 review
1 of 5 stars Reviewed today NEW

I stayed at this hotel for a weekend due to a business trip and as I travelled from another country I stored some too warm clothing directly on my arrival in a closet. As I left the hotel very early in the morning I forgot the clothing and didn´t realize it until arriving at the airport. I called immediately at... More

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Houston, Texas
Top Contributor
172 reviews 172 reviews
85 hotel reviews
510 helpful votes 510 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Sleeping comfort is good, but beds on the smaller side. Room is small, typical London style. Bathroom is ok, nicely equipped with what you need. We did not have breakfast at the hotel, normally this big hotels have so many guest so you end up in a line for everything, lots of nice places nearby. Location very convenient! Easy access... More

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Marlon A, Manager at DoubleTree by Hilton London - West End, responded to this review

Dear Guest, Thank you for choosing DoubleTree by Hilton London West End for your recent stay. We are happy to read your stay with us was a success and you have enjoyed your time in London. Please note our rooms vary in size due to historical nature of our traditional London building. We will endeavour to allocate you to bigger... More

Hagfors
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW

Hotel charged my credit card twice, but denied (even though they were shown the account statement), I still, after several months, haven't been able to resolve this matter. Somebody is probably having a good time with my money. The room was incredibly tiny, even for London standards, which didn't matter a whole lot since I arrived late and left early,... More

Was this review helpful? Yes 2
Marlon A, Manager at DoubleTree by Hilton London - West End, responded to this review

Dear Guest, Thank you for taking the time to review your recent stay with us. I was very sorry and concerned to learn about your payment issue. Rest assured we are investigating the matter. Please contact me directly on my email m.abeyakoon@dtlondonwestend.com to provide us with your reservation details. I was also sorry to learn you were not happy with... More

Huddersfield, United Kingdom
Contributor
13 reviews 13 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Great hotel, stayed last year. Fab location, near to all the attractions you need to access. Wouldnt hesitate to recommend to anyone. The food/drink can be expensive but thats if you want to eat there.. most people go into London to eat!

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Marlon A, Manager at DoubleTree by Hilton London - West End, responded to this review

Dear Guest, Thank you for your positive feedback. It is a real delight to learn that your experience with us was a success. We do hope to welcome you back on your next visit to London. Best Regards, Marlon Abeyakoon Hotel Manager More

Jackson, New Jersey, United States
Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed 5 days ago NEW

The staff was very accommodating and the hotel is impeccably clean and well run. Breakfast each day was sumptuous and the variety was impressive. The concierge service was efficient and we were helped every step of the way with our requests. We'll be back!

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Marlon A, Manager at DoubleTree by Hilton London - West End, responded to this review

Dear Guest, Thank you for your feedback and for taking the time to review your recent stay at DoubleTree by Hilton London West End. We are delighted to read that you enjoyed your stay with us and that you had very positive breakfast experience. We will make sure to share your comments with our team for their great work. We... More

HARROWGATE
1 review
2 of 5 stars Reviewed 6 days ago NEW

Having stayed at many London Hilton Hotels this is the worst I have ever stayed at. The room had not been cleaned properly and the towels and bedding was grey. It was a small and tired room. There we no drawers and only one plug. It had not been hoovered properly and the tray with the tea and coffee facilities... More

Review collected in partnership with DoubleTree by Hilton

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Madrid - España
1 review
2 of 5 stars Reviewed 1 week ago

I spent 3 days in this hotel and the experience was really poor. Internet does not work very often, the breakfast is under the standar, etc. The quality/price is extremly low, and sincerelly I wouln't spend a night again in the Hilton London West End

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Marlon A, Manager at DoubleTree by Hilton London - West End, responded to this review

Dear Guest, Thank you for taking the time to provide us with your feedback. We are very sorry to hear you were completely unsatisfied with your stay with us. Please note we are currently upgrading our Wi-Fi facility in order to increase the capacity and make it more user friendly for our guests. I realise that this is a very... More

Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

You are greeted with a warm cookie on arrival. Checking in was quick and efficient - our apartment was ready even though we arrived an hour earlier. I have stayed at the Doubletree before and find the staff very helpful and friendly. Apartment was kept very clean and linen and towels changed every day. The 2 bedroom apartment is very... More

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Marlon A, Manager at DoubleTree by Hilton London - West End, responded to this review

Dear Guest, Thank you for choosing DoubleTree by Hilton London West End for your recent stay. We are delighted to read that you enjoyed your stay with us and will make sure to share your comments with our team for their great work. We do hope to welcome you again at the hotel soon Best Regards, Marlon Abeyakoon Hotel Manager More

Seattle, United States
1 review
4 of 5 stars Reviewed 1 week ago

So I was here for 6 days on business from Seattle. During that stay, I can tell you that the back of the house and the front of the house are 2 completely different animals. During my stay, I had almost 0 sleep. I was in and out at all hours of the day and night. Sometimes I would get... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Marlon A, Manager at DoubleTree by Hilton London - West End, responded to this review

Dear Guest, Thank you for taking the time to provide us with your constructive feedback. I was happy to read positive coments about our Housekeeping. I will share your feedback with them. However I was very sorry and concerned to read about our Bar and Front Office Team. I have immediately addressed such matters to relevant departments' managers for them... More

liverpool
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here 11th sep for 3 nts, triple room me, mum & sis. The room wasn't particularly big, however we hadn't planned to spend our trip in the room !! I was lucky to get a special rate through work, so this helped and our cost was just under £600 including breakfast. This was a treat for our mum... More

Was this review helpful? Yes
Marlon A, Manager at DoubleTree by Hilton London - West End, responded to this review

Dear Guest, Thank you for choosing DoubleTree by Hilton London West End for your recent stay and for taking the time to provide us with your feedback. We are delighted to see that you enjoyed your stay with us. However I was sorry to hear your room amenities were not replenished. I have immediately addressed such matters to our Housekeeping... More

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Additional Information about DoubleTree by Hilton London - West End

Address: 92 Southampton Row | Bloomsbury, London WC1B 4BH, England
Phone Number:
Location: United Kingdom > England > London > Camden / Primrose Hill
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — DoubleTree by Hilton London - West End 4*
Number of rooms: 214
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Also Known As:
Doubletree By Hilton London - West End Hotel London
Park Inn Russell Square
Bonnington Hotel London
DoubleTree By Hilton London - West End England

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