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DoubleTree by Hilton London - West End

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92 Southampton Row | Bloomsbury, London WC1B 4BH, England
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DoubleTree by Hilton London - West End
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DoubleTree by Hilton London - West End
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1,608 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Worcs.,England
Top Contributor
91 reviews 91 reviews
33 hotel reviews
100 helpful votes 100 helpful votes
5 of 5 stars Reviewed yesterday NEW

Arrived mid morning not expecting to be able to check in until later, wasn't a problem, and also given upgrade, thanks Camilo! Room really comfortable, with chic decor in room and bathroom. Fantastic location within walking distance of WestEnd and tube, bus stop opposite. Reasonable priced bar considering location and excellent breakfast. Able to store baggage on check out day... More 

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York, United Kingdom
Senior Contributor
40 reviews 40 reviews
13 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

From arrival to departure every member of staff was so helpful and bore a smile. Nothing was too much for anyone. Excellent quality, rooms and food. Little hiccoughs sorted swiftly, efficiently and happily. Will definitely return to this gem of a hotel.

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Southampton, United Kingdom
1 review
2 of 5 stars Reviewed 3 days ago NEW

The room we were given had not been cleaned properly, we found old tissues under furniture and used tea/coffee making packets hidden beside the table. we complained to the reception and was given another room, sadly it was only marginally better. We would not choose to stay again.

Review collected in partnership with Amoma.com

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London, United Kingdom
1 review
3 of 5 stars Reviewed 5 days ago NEW

I'm a regular user of Hilton & Double Tree so had no hesitation in choosing this hotel as t suited my needs. Staff were great and the bar/restaurant were also up to standard. The room, however, was small and cold because the heating system was not fully functional. Probably would not stay here again.

Review collected in partnership with DoubleTree by Hilton

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Cambridge
Top Contributor
140 reviews 140 reviews
27 hotel reviews
107 helpful votes 107 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Check in was smooth and welcoming - including being handed hot cookies all round - Hilton's new treat! The reception desk asked if we were doing anything that evening and once we mentioned we were out for dinner to celebrate two birthdays - we were offered free upgrades. Rooms didn't match the photo on the website, being were fairly small... More 

Was this review helpful? Yes 1
Marlon A, Manager at DoubleTree by Hilton London - West End, responded to this review

Dear Guest, Thank you for your feedback and for taking the time to review your recent stay at DoubleTree by Hilton London - West End. I was very happy to read you had a nice birthday celebration and received free upgrade at check in. I was however sorry to learn you were not entirely satisfied with the size of the... More 

Monmouth, United Kingdom
Contributor
18 reviews 18 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

The hotel is located within a 10 minute walk of the West End Theatres so is great for a week end break. The river is a similar short step away. Rooms were unusually spacious for the price in London (although we were using Hilton Honours points). Clean, and well lit. Ceiling mounted aircon. One small criticism - room was not... More 

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Marlon A, Manager at DoubleTree by Hilton London - West End, responded to this review

Dear Guest, Thank you for your feedback and for taking the time to review your recent stay with us. We are happy to see that you enjoyed your stay with us in overall, however I was sorry to learn your room was not serviced in time. I have already shared your comments with our Housekeeping department for them to ensure... More 

Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

this hotel is in a great location for central London. We received excellent customer service throughout our visit. It was my sons birthday and they had ensured our room was a twin room with a view. The hotel was clean throughout and had the usual tea and coffee facilities in the room with added bonus of hot chocolate and biscuits.... More 

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Marlon A, Manager at DoubleTree by Hilton London - West End, responded to this review

Dear Guest, Thank you for taking the time to review your recent stay with us. We are thrilled to see you had such a joyful time at DoubleTree by Hilton London - West End and that you enjoyed every aspect of your stay. We do hope to welcome you back on your next visit to London. Best Regards, Marlon Abeyakoon... More 

edinburgh
Contributor
19 reviews 19 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Very reasonably Hilton. You no longer are guaranteed a certain standard when you book into a Hilton, but this hotel was much closer to the standard that Hilton used to represent. Staff were excellent, attentive, polite, customer focused. Best staff I think that I have encountered in a London hotel for a long a long time. In terms of décor... More 

Was this review helpful? Yes 1
Marlon A, Manager at DoubleTree by Hilton London - West End, responded to this review

Dear Guest, Thank you for your positive feedback and for taking the time to review your recent stay at the DoubleTree by Hilton London - West End. We are delighted to read your comments and to see that you had such a positive experience with us. I will make sure to share your comments with our Team for their great... More 

Edinburgh, United Kingdom
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 1 week ago

An excellent hotel conveniently located close to the Theatre district. We stayed here for 3 nights at the beginning of April 2015 and found the hotel to be excellent, very clean, nice modern rooms and bathrooms and a good choice of both hot and cold breakfasts. All the staff were very friendly and helpful throughout our stay. Easy walk to... More 

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Marlon A, Manager at DoubleTree by Hilton London - West End, responded to this review

Dear Guest, Thank you for your feedback and for taking the time to review your recent stay at DoubleTree by Hilton London - West End. We are delighted to read that you enjoyed your stay with us and will make sure to share your comments with our team for their great work. Please note we do provide free of charge... More 

Hong Kong, China
Top Contributor
72 reviews 72 reviews
39 hotel reviews
115 helpful votes 115 helpful votes
3 of 5 stars Reviewed 1 week ago

The Double Tree Westend is a modern comfortable hotel in a great location, being within walking distance of Covent Garden and the Soho areas of London. I had a room at the front of the hotel which with double glazed windows was quiet and a good sleep was afforded. The rooms are however (well the standard room which I had)... More 

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Marlon A, Manager at DoubleTree by Hilton London - West End, responded to this review

Dear Guest, Thank you for your feedback and for taking the time to review your recent stay with us. It is a pleasure to learn you enjoyed your stay with us in overall, however I was sorry to read you experienced some issues with our WiFI. We are constantly aiming to improve our services and would like to rectify encountered... More 

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Snuggly nestled within Central London is academic and leafy Bloomsbury, an area that boasts walking distance access to many of London's most popular attractions. It is also home to some of Britain's most celebrated museums, including the must-see British Museum. Despite an understandable popularity with students, tourists and day trippers, vast sections of Bloomsbury retain a quiet, residential feel year round and throughout the week.
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