Considering I booked and paid back in January through your promotion with Sainsbury's - offering free upgrade Emailed asking what the upgrade was as it was for a birthday weekend - no reply. On arrival asked again told We would get a deluxe double room, you couldn't swing a cat, you couldn't get into hang your clothes up as a... More

A terrible hotel experience. Best avoided! Booked a double room but given a [very] shoddy twin. To resolve had to email them a copy of my original booking before they'd do anything. Reluctantly upgraded me to an executive king (because there were no doubles available). The air conditioning in the room didn't work (missing remote control). Rang three times before... More

On arrival at the reception area the hotel gave a good impression although I waited 10 minutes to be attended to due to queues at the reception desk (530pm arrival). I was allocated a single room in the annexe buidling. The room was small, uncomfortable bed, sparse furnishings and very warm. No fan or air conditioning and I was not... More

Nice hotel, in a slightly odd area for a big brand hotel. On arrival the lobby, furnishings and layout give you the impression that the hotel is going to be very nice. As soon as you get in the rooms though, it's like they forgot to update them, and they are quite tired. Bed was also more uncomfortable than I'm... More

we stayed here on a long weekend and was very happy with the hotel the staff were very friendly room was cleaned every day with clean towels also we had dinner included and the food was good and plenty of it. my daughter and i were out at night and did not feel insecure walking home from the tube station... More

Stayed at the Thistle city for one night on a theatre break. The hotel was booked by the holiday company and I picked it from half a dozen or so and I was very happy with my choice. The staff were all very helpful and pleasant. I found the Hotel very clean and comfortable. The room was a standard room... More

This is a large hotel near the Barbican. It is 10min walk from Old Street tube station and 15min walk from the Angel tube station, both on the Northern line. Considering this hotel is in central London, the area around the hotel is surprisingly residential with blocks of flats and I am not sure how safe it would be late... More

We stayed here for one night as we came to London for a concert. The room was a little bit outdated but not badly and everything was available and clean. We opted for breakfast and it was one of the best I've had in any hotel. All in all very lovely stay.

Currently sat in my room waiting to leave this place. The reception area and bar are nice, modern and stylish leading you to think your room might follow suit. The standard single room is TINY! I had a larger dorm at Uni, the bathroom is dirty and very old, I had no towels upon check in and didn't have time... More