First room was so bad we had to be moved just a few things, Stained sheets, wallpaper hanging off, draws broken, window broken, dirty toilet, stained walls, holes in walls, no heating apart from small radiator, no aircon, bath was rotten lamps falling apart etc.. Room was so bad i asked to be moved after refusing to be upgraded and... more

After reading some of the reviews i was hesitant about being booked in here, however the check in was pleasant, the room i was in which was in the main building was surprisingly spacious especially for London and unlike other reviewers i found my way there very easily! I ate in the restaurant that evening and breakfast the next day,... more

Bedroom in need of decoration. Bathroom is tired. Pillows and towels require replacement. Tubes are too far to walk in inclement weather, especially if carrying luggage. more

Having read the majority of the reviews, I must be staying in a different hotel! The staff on reception are always polite & accommodating. The bar & restaurant staff likewise. I've stayed in this hotel quite a lot & all rooms that I've stayed in have always been spacious, light, airy & clean with sufficiently large bathrooms. Service is excellent... more

I thought this hotel was awful - especially considering the price. The room was damp, cold and dark. The remote on the tv didn't work and I couldn't get through to anyone in reception to ask a question. more

From the moment that my colleague and I arrived, we were shocked by the poor level of service that we received. Having been spoken to with complete disregard by the receptionist I went to the room that had been allocated. To my horror after this room was already occupied!!! On our arrival back to the receptionist I explained what had... more

I feel sure that the cost of a room in this hotel could be better spent elsewhere. As others have noted, the hotel needs a lot of TLC - it is decidedly shabby. The room we were in was tiny and had all the signs of lack of care (rust on the radiators, hole in the bathroom door etc.). It... more

Well, this room was booked on my behalf - I'm a business traveller on a course. I'd read some of the reviews on this site and others and wasn't looking forward to the experience. When I arrived I thought the place looked tired and in need of a major spruce up, but at least it was clean and tidy. In... more

Nice staff, but tatty and poorly equipped rooms. Had to spend 5 minutes trying to close the window and when I finally achieved that challenge, there was still a draft and it was still noisy. And speaking on noise, the walls are, as other correspondents have mentioned, paper thin. Mind you, the couple in the room next to me seemed... more