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Thistle City Barbican


Hotel class 3.0 of 5
120 Central Street | Clerkenwell, London EC1V 8DS, England
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Reviews you can trust

65% Do not recommend
2.5 of 5 stars 427 reviews
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[ Date ] [ Rating ]
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3 of 5 stars
SnapperAAA   1 contribution
Cheshire
Nov 14, 2009 New

The hotel is a little out of the way, its clean and tidy heres what worried us more than the hotel itself. On arrival we were given our room pass, we opened the door and found the room was occupied, no one thankfully was in. There was a hand bag, jewellery, clothes and perfume etc easily accessible around the room.... more

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1 of 5 stars
sonic11   1 contribution
newcastle
Nov 13, 2009 | Trip type: Couples New

First room was so bad we had to be moved just a few things, Stained sheets, wallpaper hanging off, draws broken, window broken, dirty toilet, stained walls, holes in walls, no heating apart from small radiator, no aircon, bath was rotten lamps falling apart etc.. Room was so bad i asked to be moved after refusing to be upgraded and... more

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5 of 5 stars
mahlph2003   1 contribution
Hants
Nov 12, 2009 | Trip type: Business, Solo travel New

After reading some of the reviews i was hesitant about being booked in here, however the check in was pleasant, the room i was in which was in the main building was surprisingly spacious especially for London and unlike other reviewers i found my way there very easily! I ate in the restaurant that evening and breakfast the next day,... more

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2 of 5 stars
SuzyT10   2 contributions
North Yorkshire
Nov 11, 2009 | Trip type: Business New

Bedroom in need of decoration. Bathroom is tired. Pillows and towels require replacement. Tubes are too far to walk in inclement weather, especially if carrying luggage. more

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5 of 5 stars
DixieD_9   1 contribution
Midlander & Proud of it
Nov 11, 2009 | Trip type: Business, Solo travel New

Having read the majority of the reviews, I must be staying in a different hotel! The staff on reception are always polite & accommodating. The bar & restaurant staff likewise. I've stayed in this hotel quite a lot & all rooms that I've stayed in have always been spacious, light, airy & clean with sufficiently large bathrooms. Service is excellent... more

Shocking
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2 of 5 stars
TylerD81   1 contribution
London
Nov 10, 2009 | Trip type: Business, Solo travel New

I thought this hotel was awful - especially considering the price. The room was damp, cold and dark. The remote on the tv didn't work and I couldn't get through to anyone in reception to ask a question. more

Management response from
Thistle_CS, Customer Relations Manager

Thank you for your recent review. I would personally like to apologise to you for the inconvenience caused to you and that certain aspects of your stay did not meet your expectations. I was disappointed to read that you were unable to contact reception and will be asking the front of house team to look into this matter. Feedback is...

Stay Away!!!
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1 of 5 stars
OxfordOxford11   1 contribution
Oxford
Nov 8, 2009 | Trip type: Business

From the moment that my colleague and I arrived, we were shocked by the poor level of service that we received. Having been spoken to with complete disregard by the receptionist I went to the room that had been allocated. To my horror after this room was already occupied!!! On our arrival back to the receptionist I explained what had... more

Management response from
Tara Farnham, Customer Relations

I was naturally disappointed to read your review and would like to apologise to you personally for the inconvenience caused to you during your stay with us. Please let me assure you that I am taking your points up with the relevant managers to ensure the issues you encountered are rectified where ever possible. Please accept my apologies again.

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1 of 5 stars
Hakluyt   15 contributions
Lechlade, UK
Nov 5, 2009 | Trip type: Couples

I feel sure that the cost of a room in this hotel could be better spent elsewhere. As others have noted, the hotel needs a lot of TLC - it is decidedly shabby. The room we were in was tiny and had all the signs of lack of care (rust on the radiators, hole in the bathroom door etc.). It... more

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1 of 5 stars
superscape   1 contribution
Kingston upon Hull
Nov 4, 2009 | Trip type: Business, Solo travel

Well, this room was booked on my behalf - I'm a business traveller on a course. I'd read some of the reviews on this site and others and wasn't looking forward to the experience. When I arrived I thought the place looked tired and in need of a major spruce up, but at least it was clean and tidy. In... more

Management response from
Tara Farnham, Customer Relations

I am grateful to you for taking the time to review your recent stay with us at Thistle Barbican City. I would like to apologise that you were unable to have a restful nights sleep during your stay with us. I have asked that the issues you encountered with the heating & noise in the room are investiagated by our...

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2 of 5 stars
TeignmouthRed   24 contributions
Devon, UK
Nov 4, 2009 | Trip type: Business, Solo travel

Nice staff, but tatty and poorly equipped rooms. Had to spend 5 minutes trying to close the window and when I finally achieved that challenge, there was still a draft and it was still noisy. And speaking on noise, the walls are, as other correspondents have mentioned, paper thin. Mind you, the couple in the room next to me seemed... more

Management response from
Thistle_CS, Customer Relations Manager

Many thanks for sharing your feedback. I am pleased that you found the staff nice at the hotel but disappointed to hear that you were not completely satisfied with the sound proofing of your room, the facilities and the location of the hotel. We take guest feedback very seriously at our hotel and I will be sure to pass on...

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Thistle City Barbican Also Known As

  • Thistle City Barbican London
  • Thistle City Barbican Hotel London
Address: 120 Central Street | Clerkenwell, London EC1V 8DS, England