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Thistle City Barbican


Hotel class 3.0 of 5
120 Central Street | Clerkenwell, London EC1V 8DS, England
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Best fare found from San Francisco to London: €462

Reviews you can trust

65% Do not recommend
2.5 of 5 stars 431 reviews
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By trip type
All (431)
[ Date ] [ Rating ]
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2 of 5 stars
glasgowgigi   4 contributions
glasgow
Nov 24, 2009 New

This is in a 'cool', edgy bit of London and that is fine BUT no good for holiday makers and visitors who would wish to be elsewhere. The hotel is fine BUT you need to have a friend with you or be brave or go in and out by taxi. There is a pool, the rooms are fine, there is,... more

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1 of 5 stars
natalie78   8 contributions
Portsmouth, UK
Nov 21, 2009 | Trip type: Friends getaway

We stayed here for one Saturday night as part of a Daily Mail theatre break. The location of the hotel is quite unbelievable, right in the centre of a big council estate, therefore we did not feel comfortable walking from the hotel to the tube so had to get taxis everywhere. The general location of the hotel is not central... more

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3 of 5 stars
drusiak   6 contributions
Worcestershire
Nov 17, 2009 | Trip type: Couples

We booked this on a deal with super break, 2 nights bed and breakfast with the first evening meal free! This came in at £240 for the 2 of us, had I booked it the day before it would have been £40 cheaper! Still we were wanting to see Lion King and thought the Barbican represented good value. We have... more

Management response from
tthistle, Customer Relations

Many thanks for sharing your feedback. I am pleased that some aspects of your stay with us were pleasant and also disappointed to hear that you were not completely satisfied with other areas, I will be sure to pass on your comments to the relevant manager to ensure that these issues are addressed going forward. I was most concerned with...

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3 of 5 stars
SnapperAAA   1 contribution
Cheshire
Nov 14, 2009

The hotel is a little out of the way, its clean and tidy heres what worried us more than the hotel itself. On arrival we were given our room pass, we opened the door and found the room was occupied, no one thankfully was in. There was a hand bag, jewellery, clothes and perfume etc easily accessible around the room.... more

Management response from
tthistle, Customer Relations

I am grateful to you for taking the time to review your recent stay with us at Thistle Barbican. I would like to apologise for the obvious error that occured when you were given the incorrect room key & the subsiquent lack of response from the reception team on reporting the mistake, I will certainly be taking this matter up...

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1 of 5 stars
sonic11   1 contribution
newcastle
Nov 13, 2009 | Trip type: Couples

First room was so bad we had to be moved just a few things, Stained sheets, wallpaper hanging off, draws broken, window broken, dirty toilet, stained walls, holes in walls, no heating apart from small radiator, no aircon, bath was rotten lamps falling apart etc.. Room was so bad i asked to be moved after refusing to be upgraded and... more

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5 of 5 stars
mahlph2003   1 contribution
Hants
Nov 12, 2009 | Trip type: Business, Solo travel

After reading some of the reviews i was hesitant about being booked in here, however the check in was pleasant, the room i was in which was in the main building was surprisingly spacious especially for London and unlike other reviewers i found my way there very easily! I ate in the restaurant that evening and breakfast the next day,... more

Management response from
tthistle, Customer Relations

Thank you for your comments and compliments about our hotel. All feedback is greatly received as we are continuously striving to improve all aspects of the hotels offerings and making your stay with us as enjoyable as possible.

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2 of 5 stars
SuzyT10   2 contributions
North Yorkshire
Nov 11, 2009 | Trip type: Business

Bedroom in need of decoration. Bathroom is tired. Pillows and towels require replacement. Tubes are too far to walk in inclement weather, especially if carrying luggage. more

Management response from
tthistle, Customer Relations

Thank you for taking the time to review your recent stay at Thistle Barbican. I am sorry that your room was not to your satisfaction and can assure you that we are currently working on ensuring that our rooms are highly maintained. I will be sure to pass on your comments to the team and make sure that the room...

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5 of 5 stars
DixieD_9   1 contribution
Midlander & Proud of it
Nov 11, 2009 | Trip type: Business, Solo travel
1/1 found this review helpful

Having read the majority of the reviews, I must be staying in a different hotel! The staff on reception are always polite & accommodating. The bar & restaurant staff likewise. I've stayed in this hotel quite a lot & all rooms that I've stayed in have always been spacious, light, airy & clean with sufficiently large bathrooms. Service is excellent... more

Management response from
Thistle_CS, Customer Relations Manager

Thank you for taking the time to review your recent stay with us at Thistle City Barbican. I am delighted with your feedback and pleased that you find the City Barbican is always able to cater for your needs. I will be sure to share your positive comments with the rest of the team and we look forward to welcoming...

Shocking
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2 of 5 stars
TylerD81   1 contribution
London
Nov 10, 2009 | Trip type: Business, Solo travel

I thought this hotel was awful - especially considering the price. The room was damp, cold and dark. The remote on the tv didn't work and I couldn't get through to anyone in reception to ask a question. more

Management response from
Thistle_CS, Customer Relations Manager

Thank you for your recent review. I would personally like to apologise to you for the inconvenience caused to you and that certain aspects of your stay did not meet your expectations. I was disappointed to read that you were unable to contact reception and will be asking the front of house team to look into this matter. Feedback is...

Stay Away!!!
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1 of 5 stars
OxfordOxford11   1 contribution
Oxford
Nov 8, 2009 | Trip type: Business

From the moment that my colleague and I arrived, we were shocked by the poor level of service that we received. Having been spoken to with complete disregard by the receptionist I went to the room that had been allocated. To my horror after this room was already occupied!!! On our arrival back to the receptionist I explained what had... more

Management response from
tthistle, Customer Relations

I was naturally disappointed to read your review and would like to apologise to you personally for the inconvenience caused to you during your stay with us. Please let me assure you that I am taking your points up with the relevant managers to ensure the issues you encountered are rectified where ever possible. Please accept my apologies again.

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Thistle City Barbican Also Known As

  • Thistle City Barbican London
  • Thistle City Barbican Hotel London
Address: 120 Central Street | Clerkenwell, London EC1V 8DS, England