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All 1,071 London hotels

DoubleTree by Hilton Hotel London - Marble Arch

4.0 of 5 Hotel   |   4 Bryanston Street | Marble Arch, London W1H 7BY, England
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Ranked #283 of 1,071 hotels in London
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 3 days ago
Antonis E ΛΕΥΚΩΣΙΑ, Cyprus
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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ΛΕΥΚΩΣΙΑ, Cyprus
1 review
4 of 5 stars Reviewed 3 days ago NEW

Very good hotle , with good location and good value for money except the breakfast, very small restaurant and on rush hours very difficult to get your breakfast. the quality of the breakfast is not a Hilton. Free internet in the lobby which is very good. Very close to the undeground and the oxford street. very conviniente.

Review collected in partnership with DoubleTree by Hilton

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Rio de Janeiro, Brazil
1 review
5 of 5 stars Reviewed 3 days ago NEW

Outstanding service provider in terms of reception, concierge, breakfast, meals, room service, silence. Near from all majors interesting places to visit and from the Hop on Hop off bus stop. Walking minutes from the main stores and

Review collected in partnership with DoubleTree by Hilton

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Peterborough, United Kingdom
Top Contributor
83 reviews 83 reviews
18 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

What I liked; superb location, just 1 min from oxford street and marble arch. Easy to get to numerous london landmarks Decor of the rooms very good What I didn't like; Room size was perhaps smaller than average The glazing on the windows was poor, it meant that all the traffic noise from outside could be heard. Even though I... More

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aristel7, Director of Sales at DoubleTree by Hilton Hotel London - Marble Arch, responded to this review

Dear Matt W, Thank you so much for taking the time to post your review, I am however sorry that there where aspects of your stay like the noise that where less than satisfactory. We are replacing glazing quite soon, we are in final process of agreement with the planners so I am positive we will improve the situation. If... More

London, United Kingdom
Top Contributor
127 reviews 127 reviews
17 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We had afternoon tea at hotel. Service was bellow anything. We had to wait 30min to take an order, when we were told Muled wine is out of stock, so we'll get champagne instead. We asked for water 3 times, but never received untill we left. Waiter spilled boiling water from kettle on her leg & instead of apology he... More

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aristel7, Director of Sales at DoubleTree by Hilton Hotel London - Marble Arch, responded to this review

Dear Guest, We where saddened to see that you had such a bad experience with Afternoon Tea, from the outset please accept our sincerest apologies for what transpired. If you are in our area again and would like to have a complimentary tea please do not hesitate to contact me, its the least we can do, it will give us... More

1 review
4 of 5 stars Reviewed 2 weeks ago

Enjoyed a pleasant 3 day break at the Doubletree. Twin deluxe room was very clean and spacious. Bathroom was spotless. Only criticism I have is that my room was at the rear of the hotel next to the outside air conditioning duct which prevented us from opening the window to allow some fresh air into the room which made it... More

Review collected in partnership with DoubleTree by Hilton

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aristel7, Director of Sales at DoubleTree by Hilton Hotel London - Marble Arch, responded to this review

Thank you for your post! Its much appreciated. I have looked at the unit you described and yes the motor was very noisy, its now in the process of being replaced. Thank you for bringing the matter to our attention. Once again thank you for your other positive comments. Regards James More

Rome, Italy
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed here for a quick, long weekend getaway. The hotel is in a perfect location - great for site seeing, shopping and dining. The room was very comfortable - large room with king size bed. However, the front desk staff was less than enthusiastic. We were left waiting at the counter for several minutes while the staff members chatted... More

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aristel7, Director of Sales at DoubleTree by Hilton Hotel London - Marble Arch, responded to this review

Dear GoodWife79, Firstly thank you for your positive comments about your stay. I am sorry however that this was let down by the Reception Team! Absolutely cookie comes first! I have taken time with the team to discuss your posting and I am confident that we will see the difference immediately. Thank you so much for bringing the matter to... More

Guernsey, United Kingdom
Senior Contributor
48 reviews 48 reviews
32 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed for 2 nights and I thought I had booked a double for single occupancy but no. The room had a single bed and the room was to say the least very 'bijou'. The hotels is in an old building and a bit rabbit warren-like and there are stairs to different levels on the same floor. The free biscuit... More

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aristel7, Director of Sales at DoubleTree by Hilton Hotel London - Marble Arch, responded to this review

Dear Radiosutch, Thank you for taking time to post your comments. From the outset may i say how sorry I am that the Hotel did not deliver to your expectations. The Hotel building is very old and as such you are right to point out that it can be a bit of a maze. We though have a very wide... More

Hull
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here for a girly weekend on Saturday. The location is great for shopping, Oxford Street is just around the corner and as you walk out on to it you come out opposite the biggest Primark in Europe which was a result for us! The room was on the small side but was fine for what we needed. Speedy... More

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aristel7, Director of Sales at DoubleTree by Hilton Hotel London - Marble Arch, responded to this review

Dear Suba68, Wow that's a great review thank you! I am pleased that you and the other ladies enjoyed it so much. Thank you so much for taking the time to post it.....it really is appreciated. Kindest regards James More

Arlington Heights, Illinois
Top Contributor
116 reviews 116 reviews
32 hotel reviews
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I spent a week at this property for business. The location was excellent and the hotel not bad, but just not good. Several of my colleagues and I found the same problem - an inability to regulate the heat in the rooms, which made sleeping difficult. I could open a window to counter the heat in the room, but the... More

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aristel7, Director of Sales at DoubleTree by Hilton Hotel London - Marble Arch, responded to this review

Dear Guest, Thank you so much for taking time to review and post your comments about the hotel. From the outset may i say how sorry i am that there where aspects of your stay that where less than satisfactory. The Gym is being expanded and will be 3 times as large as the current area...so thats good news. Also... More

London, United Kingdom
1 review
3 of 5 stars Reviewed 3 weeks ago

I stayed here for a work trip last week. Reception & bar area are nice. Rooms are nice decor, but tiny. No space to move around at all. The WiFi in this hotel is awful. Lobby is free, but terrible connection. Its £9 per day to use WiFi in the room (total rip off when you just want to check... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
aristel7, Director of Sales at DoubleTree by Hilton Hotel London - Marble Arch, responded to this review

Dear Jenny T, Thank you for taking time to post your comments, we really do appreciate it. I appreciate your comment about the WiFi - we will at some point over the next few months be including comp WI-fi throughout the Hotel complimentary. May i suggest that next time you are visiting please drop me an email and I will... More

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Additional Information about DoubleTree by Hilton Hotel London - Marble Arch

Also Known As:
Best Western London
London Best Western
Mostyn Hotel London
DoubleTree By Hilton Hotel London - Marble Arch England
Address: 4 Bryanston Street | Marble Arch, London W1H 7BY, England
Phone Number:
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#189 Luxury Hotel in London
#199 Family Hotel in London
#269 Business Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — DoubleTree by Hilton Hotel London - Marble Arch 4*
Official Description (provided by the hotel):
Fully Refurbished in 2011, the 4 Star boutique style Best Western Premier Mostyn Hotel is situated only a minute's walk from both Oxford Street and Marble Arch and places you in the heart of the West End. Conveniently located to all the commercial centres, as well as the tourist attractions and night life of this amazing city. Whether you are a guest for leisure or business, all our 121 bedrooms create a luxurious and contemporary feel where your every comfort is catered for. The Mostyn Club rooms provide an extra level of comfort and choice, feature rich dark wood and earth tones resulting in a very contemporary feel. In the bathroom, which includes a rain shower, you will encounter a gratifying selection of luxurious amenities. The rooms also offer a comfortable chair to relax in, as well as all the extra benefits of The Mostyn Club which include: Complimentary Car Parking for the duration of your stay, Luxury Towelling Robe & Slippers, Complimentary Newspaper, A drink of your choice from our beer and spirits section in Indigo Bar from 6pm -7pm, Express check in & check out from our Dedicated Club desk, Complimentary Breakfast served in the designated "Club" area of Fire & Spice, Complimentary daily mineral water, Late check-out on request. For a touch of sheer luxury, our three outstanding suites offer superb accommodation for those "special" occasions. Arranged on two floors, with galleried bedroom, each suite is decorated to a lavish standard and has the additional benefit of its own exquisitely furnished lounge. ... more   less 
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