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Hilton London Metropole

4.0 of 5 Hotel   |   225 Edgware Road, London W2 1JU, England (Bayswater / Notting Hill / Lancaster Gate )
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Ranked #607 of 1,055 Hotels in London
A recent review
5 of 5 stars reviewed yesterday
Anat S holon, Israel
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1,058 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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Contributor
18 reviews 18 reviews
17 hotel reviews
1 of 5 stars Reviewed yesterday NEW

It literally stinks! As I have noticed other people have mentioned. I have had the misfortune of being booked in on 3 occasions by work. I have had to put a special request in never to be booked here again. The smell is rancid. Every room of mine and also my colleagues had a terrible rotten stench. Room service is... More

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holon, Israel
1 review
5 of 5 stars Reviewed yesterday NEW

great location. near by tube station busses / 10 minutes walk to marble arch/oxford street. large and comfortable rooms (queen family) nice lobby . we had dinner at the hotel restaurant - the food was good tasty if making reservation in the hotel website check very good the rooms the name may be comfusing and changing room once you checked... More

Review collected in partnership with Hilton Hotels & Resorts

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Scottsdale, United States
1 review
4 of 5 stars Reviewed yesterday NEW

The neighborhood is a little suspect so just be prepared if you have not been there before. The rooms are quite nice and the accommodations fine. The front desk was very busy and I had to wait for some time to have a simple question answered. The food was subpar and the breakfast area was quite messy. Skip the breakfast.

Review collected in partnership with Hilton Hotels & Resorts

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south UK
Top Contributor
60 reviews 60 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

For a Hilton hotel this is a poor one, but given it is London the prices are very high. The check-in this week was ordinary at best, no chemistry from the reception team. The twin room on the 5th floor is very average at best... looks sad and tired, the TV did not work and after waiting 35 minutes for... More

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Chamonix, France
Contributor
13 reviews 13 reviews
8 hotel reviews
31 helpful votes 31 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

So I arrive at reasonable time out of 5 or so front desks 2 were manned. Being an HH member I go to the HH line. Mind you I have booked a Kings Deluxe room 3 weeks ago. I check in the room smells, bed is queen size, no drawers to put my stuff. I have never been to a... More

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Ashford, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Nice hotel but a bit tired could do with freshening up rooms. We had a deluxe room which meant you was on the higher levels for a good view which was lovely. Great breakfast buffet spread but very hectic in the morning. We went and had our evening meal in the restaurant on the top floor and I couldn't recommend... More

Was this review helpful? Yes 1
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, First, I would like to thank you for your kind comments on TripAdvisor. I am very pleased to hear that you had a fantastic stay and found the staff 'make' the hotel and your stay memorable and enjoyable, it is such a pleasure to receive such positive feedback. We are currently in the process of refurbishing some of... More

Manchester .UK
Top Contributor
69 reviews 69 reviews
30 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

stayed last week two adults ,one child, everyone was fantastic, checked in , given upgrade, maybe due to being H honors member. we read some of the reviews, i think they must have stayed at a twin hote, as everything was 1st class, Our room was excellent, executive room, for honors diamond members, was great, The breakfast was really good,... More

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Saginaw, Michigan
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

It's a 4 star hotel from my perspective. Located in the center of London in the West End section. Just a short walk from Regents park and Hyde-park. The rooms are small. but clean, and the staff is very friendly.

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Bucharest, Romania
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

except the location, only for the neighborhood of Underground, nothing amazing!... we spent 3 nights in London to celebrate our 12th celebration of our older boy. For a family with 2 children (8, 12) they pretend us paying 2 double rooms, no discount for the sec0nd one. Even so, they can not provide slippers, bathrobes (the reason was: it's a... More

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delhi, India
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW

Worst Hilton room that I have stayed in my life,they had given the room in the old wing of the hotel.The rooms were small and dingy,the breakfast was terrible,the lighting in the bathrooms is very poor and so breakfast restaurant has soo much confusion that one can not imagine

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, I would like to thank you for taking the time to write your feedback, it is with deep concern that I read your comments regarding your bad experiences with us here at Hilton London Metropole. Firstly, let me apologise for not fully meeting your expectations and for any inconvenience you experienced during the stay. I would like to... More

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Additional Information about Hilton London Metropole

Address: 225 Edgware Road, London W2 1JU, England
Phone Number:
Location: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate  , Paddington / Maida Vale
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hilton London Metropole 4*
Number of rooms: 1059
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Also Known As:
Hilton London Metropole Hotel London
Hilton Metropole London
London Hilton
Hilton London Metropole England

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