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Hilton London Metropole

4.0 of 5 225 Edgware Road, London W2 1JU, England
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Hilton London Metropole
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Hilton London Metropole
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1,557 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
5 of 5 stars Reviewed yesterday NEW

The hotel is great. People are very helpful, very nice and good to know that the hotel workers come from many different countries. The room was pleasant and confortable. The breakfast was excellent and the hotel is in a good location close to public transports. Altought the hotel is suffering some improvement reconstructions, that didn't afect our stay. We didn't... More 

Was this review helpful? Yes 1
Texas
1 review
5 of 5 stars Reviewed 2 days ago NEW

I stayed at this hotel for 2 nights in the room 966 West Wing. The room was very clean. I thought the room was going to be a little smaller then it was but it was a great surprise!. The hotel staff was GREAT, special mention to Raimondas Supervisor who helped us in some indications of london, besides having the... More 

Was this review helpful? Yes 1
LONME, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for your wonderful 5-star review! I’m pleased to know our team members contributed to your memorable stay. I will be sure to pass on your commendation. I’m also glad to read you enjoyed your room in the West wing. I love the photo! Once again, thank you for your review and we hope to welcome you... More 

North Reading, Massachusetts
Contributor
16 reviews 16 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Family of 4 (H/W, 17 &14). After looking through TA and needing to use points in London we chose this Hilton Location. This is a great hotel for the following reasons: Room Size (be sure to be on the EAST side, these are bigger and similar to a US size rooms). Location 2 minutes from the Tube and only a... More 

Was this review helpful? Yes 1
LONME, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for choosing to stay with us on your visit to London. I am thrilled to read you were well accommodated and found the breakfast and LivingWell pool enjoyable! I’m also glad to know you found our location conveniently suited to your needs. Thank you again for your 5-star review. I hope to personally welcome you and... More 

London, United Kingdom
Contributor
17 reviews 17 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Stayed there for a conference, room is not cheap at around £200 a night. The lobby feels like you are in a railway station, very crowded. The bed was incredibly hard, didn't sleep well. There's also a lot of construction work going on so I was woken up every morning by the sound a of drill or a jackhammer. Long... More 

Was this review helpful? Yes
LONME, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for taking the time out to provide us with comments from your recent stay. We strive to provide a high standard of service and I’m sorry to read of your overall disappointment. We are currently refurbishing the Tower lobby. This will not affect guest rooms and still allows foot access to the rest of the hotel.... More 

Rhondda, United Kingdom
Contributor
16 reviews 16 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

we stayed here for a weekend, and the room was lovely and clean and a comfortable bed. Breakfast was included and there was plenty of variety of choice for everyone. It's about a 10 mins walk to the top of Oxford Street by marble arch. The windows are double glazed, and we didn't hear any of the traffic outside

Was this review helpful? Yes
LONME, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for sharing feedback from your recent weekend stay. It’s great to read the positive comments of your clean room and comfortable bed. We are happy to know we met your needs. I’m also pleased to read you enjoyed your breakfast. I hope you found our lunch menus as varied as the breakfast options! Once again, thank... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Firstly, I would like give best 10 out 10 to Raimondas supervisor, what kind person he is, gentle, polite...the room here was very really good, we got a deluxe room with great amanities and truly comfortable bed and bathroom.speciall mention once again to our frendly Raimondas!!

Was this review helpful? Yes 1
LONME, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for your wonderful 5-star review! I’m thrilled to read you enjoyed your time at our hotel, in particular your room and comfortable bed. I will be sure to pass on your lovely words. Thank you again and we hope to see you back soon. Kind regards, PJ Kenny Director of Operations More 

1 review
5 of 5 stars Reviewed 3 days ago NEW

Helpful staff, lovely clean rooms with excellent views, breakfast buffet style and ideal with children although very busy so don't get there too late. Concierge couldn't of been more helpful and check in and out procedures were excellent. Ideally located near Paddington station and with 3 nearby tube lines ideal for London centre - also sightseeing London tour bus does... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
LONME, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for sharing your lovely review with us. I’m glad to know our breakfast at Fiamma, check in/out and your clean room with excellent views all contributed to your 5-star stay! It’s great to read your positive comments of our team members, in particular the Concierge team. I hope you enjoyed your tour of London. Once again,... More 

Geneva, Switzerland
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This hotel is actually above my usual standard. But it has been recently renovated and an excellent deal was available on Expedia. Location is superb across from Edgeware Tube, Fantastic service especially @ reception by Giulia P. Super if one can get a good deal.

Was this review helpful? Yes 1
LONME, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for taking the time out to share a review of your recent visit. Our guests find our location ideally located within close proximity to the Tube station. I’m glad you found this convenient too. It’s great to read your positive comments of our service and team members. I will pass on your commendation to Giulia. Please... More 

Llanelli
Top Contributor
58 reviews 58 reviews
36 hotel reviews
106 helpful votes 106 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

I stay in Hilton hotels enough to know that upgrades are not always possible ( fine), selected room type not always available ( fine) when a hotel is pretty full. What is not fine is a room ( avoid the Tower at all costs) which did not smell fresh, peeling paintwork and stained carpet and old towels. There was an... More 

Was this review helpful? Yes 2
LONME, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for taking the time out to provide us with feedback of your recent stay with us. I am truly sorry to hear of your overall experience and for this I would like to extend my apologies. We strive to provide a high standard of service and the experience you had at check-out does not reflect this.... More 

Guildford, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I stayed 3 nights last week at the Hilton Metropole and was involved in a training event that was also being held at the hotel. I'd like to thank all of the friendly and helpful staff who did everything they could to help during the event - Marcel and his team in events, Alex Bouche and Toni in Concierge. This... More 

Was this review helpful? Yes
LONME, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for taking the time out to write a review of your stay last week. I’m glad to hear your room was spacious and well suited to your needs. I’m also glad to hear our good location and helpful team members contributed to your positive stay. I will be sure to pass on your commendation to the... More 

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Additional Information about Hilton London Metropole

Address: 225 Edgware Road, London W2 1JU, England
Phone Number:
Location: United Kingdom > England > London > Paddington / Maida Vale
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton London Metropole 4*
Number of rooms: 1059
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TripAdvisor is proud to partner with Hilton EMEA, Expedia, Booking.com, Hotels.com, Cheap Tickets, HotelTravel.com, BookIt.com, LondonMarketing.com, Priceline, Hotwire, Agoda, EasyToBook, Hotel.de, Odigeo, TripOnline SA and Tingo so you can book your Hilton London Metropole reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton London Metropole Hotel London
Hilton Metropole London
London Hilton
Hilton London Metropole England
Hotel Style:
#342 Luxury Hotel in London

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