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Hilton London Metropole

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225 Edgware Road, London W2 1JU, England
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Hilton London Metropole
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Hilton London Metropole
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2,014 Reviews from our TripAdvisor Community

Traveler rating
    353
    641
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    305
    176
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566
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (433)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (2014)
  • Mar-May only
    (624)
  • Jun-Aug only
    (444)
  • Sep-Nov only
    (414)
  • Dec-Feb only
    (532)
All months
Level Contributor
5 reviews
2 of 5 stars Reviewed yesterday NEW

We had a few issues whilst staying at this hotel, but will also highlight the positives, not just the negatives. Our king double room turned out to be 2 single beds pushed together, with 2 single duvets. The room was rather tired and old in style and decor. A splash of colour and new bathroom fixtures could change this tho.... More 

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1 review
3 of 5 stars Reviewed yesterday NEW

Not to expected standard. Second day room not cleaned by 3.p.m. Domestic lady displeased when asked to clean it Hated the breakfast service. Staff charming, but awful food, Third day used Executive Lounge facility; selection poor; no attempt to fill up emptied dishes!! The worst Hilton we have used.

Review collected in partnership with Hilton Hotels & Resorts

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Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW

My wife and I spent six nights June 20-26 and had a superb experience. The breakfast had all you can ask for plus more. The rooms are clean and the lobby is modern and immaculate. The train (London Tube) and supermarket were across the street from the hotel. Highly recommend.

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Atlanta, Georgia, United States
Level Contributor
69 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

My husband had a business trip here so we were required to stay here, so we didn't pick this place on our own. First room was so so tiny we could barely turn around and no room for our luggage. Got moved to a bigger room that smelled like fish (even after spraying half of my travel bottle of Febreeze).... More 

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Princeton, New Jersey
Level Contributor
194 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

After a VERY long trip we walked up Praed to out hotel not knowing what awaited us. We were checked in promptly by a very congenial young man. Our room was on the 9th floor with a view of Edgmore Road and it was a beautiful day. Two twin beds that were comfortable and clean. They could up their game... More 

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Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Stayed here on business for one night..when we found out its was a hilton we were so pleased..from the customer service point of view..excellant but just feel the room need some upgrading to the standard of the rest of the hotel.we stayed on 11th floor and room was shall i say compack. Breakfast was busy but very pleasant staff. Would... More 

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2 reviews
1 of 5 stars Reviewed 3 days ago NEW

Just checked in today (July 3rd) after booking through Hotwire and was charged £60 at check in without warning when I booked. They room is two single beds in the dungeon of the hotel. They clearly have different classes for their customers depending on how and where you book.

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Augusta, Georgia
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We recently made the Hilton London Metropole our home for seven nights! It was very comfortable! I had contacted the hotel prior to our visit and made requests for upgrades as it was a celebration of my husband's birthday! We were given access to the Executive Lounge and WiFi for the full extent of our visit. Sanders was exceptionally helpful... More 

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Trelleborg, Sweden
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

It is huge! Guests and staff everywhere. Clean nice room in the west wing, not small not big, you get what you psy for. Its like you been here before. Pool area is a bit small and crowded. Rest of the hotel is nice enough, personel was very nice and helpfull.

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LONME, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for taking the time out to write a review of your recent visit. We strive to ensure each and every guest has a memorable stay with us and I am extremely pleased to know that we were able to exceed your expectations. On your next stay, speak to our Concierge team who are dedicated to helping... More 

Lexington, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

Location- very close to edgware road stations, paddington and st pancras.Very convenient to get to major tourist attractions using the tube.Rooms spacious and maintained very well. Very close to Mark& Spenser ( just in case you forget things) and Mcdonalds close by ( for those with kids).

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
LONME, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for taking the time out to share your review directly with us. It is our aim that each and every guest enjoys a high standard of service and I am thrilled to know that we provided you with a 5-star stay. I sincerely hope we will have the opportunity to welcome you back to our hotel... More 

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