1. even if they offered me to stay for nothing wouldnt go back 2. had exec twin room 3. room tiny with window that didnt open so no air even though hotel very hot 4. heating on all the time 5. beds very small and in comparison to marriot/starwood/intercon prehistoric 6. exec lounge tiny and full of people 7. check... more

A Huge Hotel, Public Areas look rundown, as do corridors. Conveniently located next to a tube station, so moving around London is easy. The customer is absolutely anonymous here, with no staff making any effort to even wish guests. Almost impossible to get to any service on the first call, always busy. Try and get a last minute Upgrade to... more

Stayed at this hotel and paid £111 for double room through last minute .com. it is situated in a very urban enviroment a concrete jungle feel to the surrounds. The Edgware road is full of Lebanese restaurants with groups of men sitting outside smoking pipes of flavoured tobacco. Upon arrival I was told that the room had two single beds.... more

Highlight: foul smelling rooms, smoke alarm goes went off at 4:15 in the morning twice during a 6 night stay, inconsiderate staff, bad service,poor hygine. The room smelled foul from the time I opened the door, after repeated complaints to the staff I was told that there were no other rooms available. During two of the nights the smoke alarm... more

Service was friendly, other than the one I got when I was checking out. Receptionist heard my room number wrong and tried to charge me a lot of extra. Room was okay, but the floor was absolutely disgusting. There were stains everywhere. Extra is what defines this hotel: everything costs extra money (wlan, cable internet, putting your own stuff into... more

This hotel is in a fantastic location, near Hyde Park and Oxford Street. I had never stayed at a Hilton before so I did not know what to expect. I found the staff very friendly and helpful and accomodated me with anything that I asked for. Breakfast was included in the price and the selection was great, only bad experience... more

I attended this hotel as I was presenting a speech the following day. The hotel is an exemplary example of how to run a hotel for the business person. I stayed on the 20th floor overlooking Hyde Park. A beautiful view. The room is outstanding with state of the art AV, dual line phone, high speed broadband, work desk, comfy... more

This hotel is a great hotel, the hotel is large so has a lovely pool with sauna, and a great japanese restaurant on the top floor with great views over london. The rooms are modern and lovely, I would stay again. The location is on edgeware road so is great for fans of curry, Oxford street is also only down... more

When I checked in the staff seemed uninterested to help. I was told that my room was in the Tower wing and I knew that these rooms are very old, very scruffy, they smell and the beds are incredibilty uncomfortable. I immediately asked for a West Wing or East Wing room. I was told the hotel was fully booked. So... more