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Hilton London Metropole

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225 Edgware Road, London W2 1JU, England
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Hilton London Metropole
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2,155 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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London, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I have stayed here regularly but the service has been consistently chaotic, despite emailing requests in advance. There is no management between their various teams - a team for water bottles, a team for slippers, a team for glasses, a team for housekeeping, etc Call 0 for guest relations and they are clueless !! I am very disappointed despite a... More 

Was this review helpful? Yes
LONME, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for taking the time out to share your feedback with us. We pride ourselves on providing a high standard of service and your review is definitely not a positive reflection of this. We do have various departments in order to ensure that we meet our valued guests every needs. Please accept my sincere apologies for any... More 

Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW

Me and my partner went here for a break, we didn't expect anything amazing because of the price is quite cheap for London. We stayed in a deluxe double room, we was 1 floor from the top where the restaurant is, which never opened whilst we was there. The view was amazing as you would expect from this height, however... More 

Was this review helpful? Yes 1
LONME, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for taking the time out to write a review following your recent stay with us. I am delighted to know that our friendly team members and central location was extremely convenient for your needs. I’m also glad that you enjoyed your view of the city. We are currently in the process of refurbishing the Tower Wing... More 

1 review
1 of 5 stars Reviewed 2 days ago NEW

They never gave me and my sister baby bed . They alwasy says tomorrow night we will give you baby bed. 4 night my baby slept on the floor.Also They give a disabled room my brother WHO is not disabled. ıt was terrible.

Was this review helpful? Yes 1
LONME, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for taking the time out to share your recent experience with us. Our team members are empowered to ‘make it right’ and this is not a reflection of the high standard of service that we are known to provide; I am extremely disappointed to know that we did not exceed your overall expectations. As we take... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

I stayed at this hotel with my family.hotel is situated near Edgware road station.which is short distance walk.I always walk towards Edgware Road which is a very friendly neighbourhood Oxford street,marble arch is not too far.there is a awesome Hyde park which is the attraction of London is 6min walk from hotel .Breakfast superb.i love this hotel and services provided.service... More 

Was this review helpful? Yes
LONME, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for taking the time out to share your 5-star review with us. I am extremely delighted whilst reading your positive feedback to know that we exceeded your overall expectations. Your review proves that our aims to achieve a high standard of service are being successful. I hope you had the opportunity to visit all of the... More 

St. Helier, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

From looking a the the reception area, you could be forgiven for thinking you're going to be staying at a luxury hotel. Unfortunately, the room I stayed in was not luxurious. It was OK. I guess it was what they would call a budget room. But for the tariff you would hope for more. The room was a decent size.... More 

Was this review helpful? Yes 1
LONME, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for taking the time out to write a review of your recent stay. I am extremely glad to see that you enjoyed the Lobby area, room amenities and varied breakfast options at Fiamma. We are currently in the process of refurbishing our Tower Wing rooms to create a more contemporary feel consistent to that of the... More 

Los Angeles, California
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The Hilton London Metropole is being renovated. They were still working on one of the lobbies while we were there. We stayed on the newly renovated 16th floor. The rooms are as small as they've always been. My main issue with the renovation is how small the bathroom in our room was. There is no place to hang anything, just... More 

Was this review helpful? Yes
LONME, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for taking the time out to share your feedback with us. Our valued guest feedback is extremely vital as it allows us to understand where we have the room to make improvements. We used the feedback we have gained from our guests to refurbish the Tower Wing rooms. This is something we will continue to look... More 

ireland
Level Contributor
277 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 255 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I have stayed here before and always found it a pleasant place to stay. The last year has seen an extensive renovation to the hotel but all the money spent on the improvements will have been in vain if the staff treat guests the way I was treated last week.

Was this review helpful? Yes 1
LONME, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for taking the time out to write a review of your recent stay. I am delighted to know that our on-going refurbishments to enhance the overall guest experience is a positive highlight of your time here. Our team members aim to ensure that each and every guest feels ‘warm and comfortable’ during their visit and we... More 

Leeds, United Kingdom
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Stayed here on business, the service was very good in general, rooms were small, dated and quite dirty. The hotel itself is very big and was very busy during my stay which spoiled it as on business I just want a quiet evening. All in all I won't be rushing back.

Was this review helpful? Yes
LONME, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for taking the time out to write a review following your recent stay with us. We strive to ensure that each and every guest feels ‘warm and comfortable’ during their stay so I am extremely disappointed to know that we did not exceed your expectations; which is our aim to achieve at all times. I have... More 

Wymondham, Norfolk
Level Contributor
55 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Good location, only a few minutes walk from tube station Efficient staff at check in. I'd called do the day before to request our rooms (booked 2) to be near each other and was told I'd be given enough an upgrade. True to their word at check in that's what we got. However, no idea what the basic room is... More 

Was this review helpful? Yes
LONME, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for taking the time out to write a review of your recent stay with us. Our valued guest feedback is extremely important to me as it allows us to see where we have the room in order to make the necessary improvements, so thank you for highlighting these areas. Our Executive Lounge offers complimentary continental breakfast,... More 

London, United Kingdom
3 of 5 stars Reviewed 4 days ago NEW

Stayed at Metropole hotel during rainy weekend in London. The hotel staff were extremely friendly and attentative. Hotel undergoing refurbishment, bedroom and bathroom looked tired...... public areas good.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
LONME, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for taking the time out to share your feedback directly with the hotel. I am extremely pleased to know that we were able to meet your overall needs. I hope you were able to warm up and relax with a hot drink at our EDG Bar & Lounge. We are currently in the process of refurbishing... More 

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