We arrived at 11:30 am after a long airline flight, only to be told no early check in, although it was offered to us as an option plus we requested a room not facing a building. We got neither. Our reception was cold, mechanical and rude. Even though we saw many people get rooms, we were kept waiting and waiting...
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I have stayed in this hotel many times and it offers reasonable value for money close-ish to the west end. What I do not understand is how they never have enough staff - I so often have to wait to check in / out, and last time had a rate which included breakfast which was a complete waste of money...
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Dear Spring100,
Thank you very much for your review.
As we pride ourselves in meeting and exceeding our guests' expectations, we were both surprised and disappointed to find that you were not completely satisfied with your hotel stay.
Please accept our sincere apologies for any inconveniences that may have been caused in regards to the noise from the fire exit...
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Room was small, not what i expected for the Price i Paid, Drinking in hotel is very dear and 10% charge is never mentioned until you pay for the drink and that is for people staying in hotel. Never used the leisure facitlites but they did look the part
stayed in a different hotel on the sunday night(our plans changed...
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Dear Naomi M,
Thank you for your comment. I am sorry that you where not completly staisfied with your stay especially regarding with the price.
Please feel free to review the prices within London and then look at our prices. You will find that we are excellent value for money and indeed, why not visit the Hilton Website to obtain...
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I stayed very frequently at the Metropole when on business in North London a few years ago and encountered many of the problems reported by other reviewers - long delays to check in, rooms not available by 16.00 and pre-paid rooms charged a second time to the compulsory credit card
However, on a recent visit the room was available on...
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Dear Ogmorefolkies,
Thank you very much for your kind comments. I am pleased to hear that you have noticed our improvements and enjoyed your stay in our hotel. As a team we aspire to achieve excellent service every day. Come back soon and try Minako at the Met on the 23rd Floor - you'll love the view.
Kind Regards,
Jean...
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Recently stayed here for 1 night with 3 women friends and was not happy.Firstly, the,so-called queen double beds are only 1.60m wide with one mattress and quilt.Fine for Brit couples but not acceptable for an international chain or for friends like us.We had to squash up in a double room +rollaway bed(it was comfortable though!)This,because my German hen friends are...
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Dear jik,
Thank you for your review. I am sorry to hear that we were not able to meet your expectations regarding the room standards as well as the breakfast.
We offer three categories of bed sizes in the hotel. Maybe a King size bed (largest size) would have been more comfortable for your stay. Unfortunately, we do not offer...
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I'm not satisfied with the wireless service at the Hilton London Metropole. Wireless is not included in the otherwise very expensive hotel, and wireless will be charged 18 pounds. Wireless signal has been very bad, and it told me my friends too, who were also in the hotel with me.
Breakfast was good and plentiful, but restaurant is a very...
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Dear KrunoslavCosic,
Thank you very much for your comments. I am sorry to hear that you had problems with your BT Openzone internet connection during your stay. Did you mention this to any of our staff members? We are working closely together with BT Openzone and strive to sort out any difficulties as quickly as possible. In our hotel we...
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Excellent Hotel, you have the metro station just one block away to go to different touristic attractions. You have access using the metro from Victoria and Saint Pancreas stations in you plan to use planes or trains for international trips. Only to read that the fridge in the room have a monitoring system for consumption and if you move the...
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Dear Manuel T,
Thank you for your great review. I was pleased to read you enjoyed your stay with us. Thank you for the explanation about our Minibar operating system. Indeed, items get charged as soon as they are lifted from their designated spot. However, we are more than happy to discount any items that have not been consumed upon...
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Stayed for 2 nights at the Hilton Metropole. I was at the hotel around 11 am and asked if it was possible to check in early (Check in time is 3 PM). The type of room that I booked was not available yet, but she upgraded me to a suite. This was much appreciated as I could start my site...
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Dear mtallyca,
Thank you very much for your great comment. I am glad to hear that you have enjoyed your stay with us. Great information for fellow travellers to follow and take note. Indeed, we are conveniently located close to Paddington station as well as London's major attractions.
I hope we have the pleasure of welcoming you back to the...
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Comfortable room, excellent breakfast buffet, friendly and helpful staff. Good location, very handy for the Underground and not too far to walk to Marble Arch and Oxford Street. Only four stops from London Kings Cross Station. We'd stay here again.
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Dear ronwooduk,
Thank you for your review. I was pleased to read you enjoyed your stay with us and I hope we have the pleasure of welcoming you back in the near future.
Kind regards
Jean Laurent
Assistant Operations Manager
Hilton London Metropole
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Decent rates. Good location. Rooms are tired but for a short stay cant really be that fussy. The rooms were a bit bigger than when I last stayed here and that made up for any complaints. Location for restaurants and atmosphere is very good
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Dear ZMR,
Thank you very much for your review. You should try our Deluxe, Superiror or Executive room on your next stay I am sure that you will enjoyed them. I was also please to see that overall you've enjoyed your stay at the Metropole and I hope that we will be able to welcome you back in a near...
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