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Hilton London Metropole

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225 Edgware Road, London W2 1JU, England
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1 room 1 guest
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Hilton London Metropole
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2,247 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Pittsburgh, Pennsylvania
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed yesterday NEW

This place was busy this summer. Still we managed to have a quiet stay and have enjoyed their reasonable breakfast. I noticed that the staff were professional even when a customer really overdid her criticism and she was consolable about staff finding her two adjacent rooms. Frankly I thought the customer was a spoiled brat but they managed to find... More 

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Birmingham, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed yesterday NEW

We recently booked a weekend at the Hilton Metropole in London to celebrate our wedding anniversary. We were told that the hotel had been recently re-furbished and that we had been upgraded to a deluxe room. If that's true, I'd hate to be in a standard room. It was TINY. There was space for a queen sized bed, a fixed... More 

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Auckland Region, New Zealand
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

I recently took part in some Globus tours of the Uk & Europe which both began and ended at this hotel. It looks very swish, has a guy in a morning suit and top hat at each main entrance so it looks the part, but when it comes to the nitty gritty, it lacks. Our first stay was in room... More 

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Leeds, United Kingdom
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The rooms are nice, the hotel is very big and has a lot of facilities. We stayed for one night for work in an Executive Room. The rooms have everything you could need, although the TV service needs improving. It is great for all the overseas visitors, but only has the standard UK Channels 1-5 which is pretty poor. Due... More 

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kuwait, Kuwait
3 of 5 stars Reviewed 2 days ago NEW

the facilities of bathrooms are very old so the hotel need to renew the bathrooms since 3 years ago same design when i stay in others 3 stars hotels i feel more comfortable than hotel in the bathrooms ways the hotel need to increase the number of reception because the receptions all time crowded and they have a big queue... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Level Contributor
58 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Firstly all London hotels are expensive , we paid £1113.54 for two queen rooms for 3 nights for 6 of us. That didn't include breakfast!!! Which is a pain in the morning when you have kids. A breakfast was available at £12.99 per person.....no thanks. MacDonalds, Sainsburys , Pret a manger, M&E etc are 5 min walk from hotel. The... More 

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Stroud, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

Came here at christmas for two nights, it was a very luxurious stay! Came to do christmas shopping! The room we stayed in was very spacious with two tvs, sofa, two double beds, wardrobe and big bathroom! beds were extremely comfortable! Big windows overlooking a lovely view of london. Breakfast was very nice and good to wake up too. Room... More 

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North Yorkshire, United Kingdom
2 reviews
2 of 5 stars Reviewed 3 days ago NEW

I am a loyal Hilton user (I've been a Diamond member for years) and this is the Hilton I stay in when I can't find any other one in London. The rooms are ok, though the air con is decidedly variable. The single worst thing about this hotel is the executive lounge - it is absolutely tiny, especially for what... More 

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AsstOperationsMgr, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for taking the time out to leave a review for us. As a valued HHonors member your feedback is extremely important to us. It is our aim that each and every guest receives a high standard of service and your review is not reflective of the experience we are known to provide. I have passed all... More 

Torreon, Mexico
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Very bad service, the response time is the worst. They accommodate us in a room where the lows temperature was 23.5c, and ask for a change, 4 days later no response. The service in general takes at least 1.5 hours to respond to anything (room service, ice, shaving cream, hair dryer, even DC converters). The room service was wrong, all... More 

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AsstOperationsMgr, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for taking the time out to write a review following your recent stay. It is our aim that each and every guest receives a high standard of service and your review is not reflective of the experience we are known to provide. I have passed your comments on to the relevant teams to be looked into... More 

Greater Hobart, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

First impressions are good. the reception and ground floor are impressive, but sadly, that is where it ends. The room was simply tired and grubby, particularly the bathroom, but also the carpet and furniture. There was also a perpetual construction noise in the background. We waited 15 minutes at the concierge desk whilst the attendant berated someone on and about... More 

Was this review helpful? Yes
AsstOperationsMgr, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for taking the time out to write a review following your recent stay with us. I am extremely disappointed to know that we did not exceed your overall expectations as we strive to ensure that each and every guest enjoys a high standard of service. We are currently in the process of refurbishing our Tower Wing... More 

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