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Hilton London Metropole

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225 Edgware Road, London W2 1JU, England
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Hilton London Metropole
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Hilton London Metropole
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1,766 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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Riga, Latvia
1 review
2 of 5 stars Reviewed today NEW

Reception staff was unfriendly, didn't tell us anything - not abt pool/spa, wifi, breakfast.. Nothing! In the elevator we met another staff member who was friendly enough and gave us all the information needed.. The room was nothing special even though the reception lady said we got a better room than we actually booked! I wonder what would that one... More 

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Contributor
16 reviews 16 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed yesterday NEW

I booked the room for a resonably good price for myself and my boyfriend (only twin rooms which was fine), my sister booked the exact same room which cost the exact same. We were at the desk checking in and were extremely pleased to hear we were being upgraded to the "deluxe double" on the 20th floor in the west... More 

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london
Contributor
12 reviews 12 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed yesterday NEW

Have stayed in this hotel a number of times over the past few years. That should say it all.we are very pleased with the rooms, front desk staff and breAkfast staff, always friendly and efficient Close to the underground and with in an easy walk to Oxford street Real value for money I think I have stayed here around 10... More 

Was this review helpful? Yes 1
Glasgow
2 reviews
3 of 5 stars Reviewed yesterday NEW

I was on business for 2 nights so had just a standard twin room. It was small but that's no big deal when it's just me. The real problem was the real lack of power sockets - it's not unusual for a traveller to have a mobile and laptop to charge but all the room had was one spare socket... More 

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Santiago
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

In short: just go elsewhere and avoid this poorly managed hotel. I have been in several hotels in London and several Hilton hotels worldwide. To call this hotel a Hilton is just misleading and not honest. Only the breakfast was good. Except for the West Wing, rooms are tiny small, and need urgent renovation. For a 4-night stay we had... More 

Was this review helpful? Yes 4
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

We 27 doctors stayed for two days on 30th April & 1st may 2015 after our conference in Birmingham . We had very bad experience. I had to wait for half an hour to get my room as in list my name was there but lady could not see & had declared that my name is not there. My room... More 

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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW via mobile

I stayed last week at the Metropole for a conference. I was initially put off of staying here due to very high room prices but as a female travelling on her own I thought it was easier to stay in the same hotel as the conference itself. As a HiltonHonours member I managed to get a very good room rate... More 

Was this review helpful? Yes 1
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

I stayed in this hotel so I could run the London Marathon back in 2012 and it was a good stay, it seemed clean, food was good and the price was great! You might think I'm being over the top on the next part of the review but the photos prove my review. Roll on 3 years and I rebooked... More 

Was this review helpful? Yes 3
Senior Contributor
35 reviews 35 reviews
18 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I recently stayed ,at this hotel for the first time. I was impressed with I the efficient and very friendly reception staff who took the time and interested to talk to myself and my colleague and make us feel at ease and very welcome. Although the hotel is currently being refurbished, the inconvenience does not impact on the quality of... More 

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LONME, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for sharing your wonderful 5-star review with us. I am extremely pleased to know that you had an amazing time at our hotel. I am even more pleased to know that our efficient and friendly team members contributed to your memorable stay. I will be sure to pass on your feedback of the warm welcome you... More 

Dublin, Ireland
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We were in the West part of the hotel. Modern room, with two large beds. Clean and large. The swimming pool was great for daughter - rare to find a pool in London. Great price for the central location - seconds from Edgware Rd and a walk to Paddington along the canal. I love a hotel with an ice machine... More 

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LONME, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for taking the time out to share your wonderful review with us. I’m extremely pleased to know we were able to exceed your expectations and your room, our convenient location and LivingWell facilities all contributed to your memorable stay here. On your next visit, I recommend taking a narrow boat cruise along the historic Regents Canal... More 

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