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Hilton London Metropole

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225 Edgware Road, London W2 1JU, England
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Hilton London Metropole
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Hilton London Metropole
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1,763 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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london
Contributor
12 reviews 12 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed yesterday NEW

Have stayed in this hotel a number of times over the past few years. That should say it all.we are very pleased with the rooms, front desk staff and breAkfast staff, always friendly and efficient Close to the underground and with in an easy walk to Oxford street Real value for money I think I have stayed here around 10... More 

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Glasgow
2 reviews
3 of 5 stars Reviewed yesterday NEW

I was on business for 2 nights so had just a standard twin room. It was small but that's no big deal when it's just me. The real problem was the real lack of power sockets - it's not unusual for a traveller to have a mobile and laptop to charge but all the room had was one spare socket... More 

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Santiago
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 days ago NEW

In short: just go elsewhere and avoid this poorly managed hotel. I have been in several hotels in London and several Hilton hotels worldwide. To call this hotel a Hilton is just misleading and not honest. Only the breakfast was good. Except for the West Wing, rooms are tiny small, and need urgent renovation. For a 4-night stay we had... More 

Was this review helpful? Yes 2
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW via mobile

I stayed last week at the Metropole for a conference. I was initially put off of staying here due to very high room prices but as a female travelling on her own I thought it was easier to stay in the same hotel as the conference itself. As a HiltonHonours member I managed to get a very good room rate... More 

Was this review helpful? Yes 1
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

I stayed in this hotel so I could run the London Marathon back in 2012 and it was a good stay, it seemed clean, food was good and the price was great! You might think I'm being over the top on the next part of the review but the photos prove my review. Roll on 3 years and I rebooked... More 

Was this review helpful? Yes 2
Senior Contributor
35 reviews 35 reviews
18 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I recently stayed ,at this hotel for the first time. I was impressed with I the efficient and very friendly reception staff who took the time and interested to talk to myself and my colleague and make us feel at ease and very welcome. Although the hotel is currently being refurbished, the inconvenience does not impact on the quality of... More 

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LONME, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for sharing your wonderful 5-star review with us. I am extremely pleased to know that you had an amazing time at our hotel. I am even more pleased to know that our efficient and friendly team members contributed to your memorable stay. I will be sure to pass on your feedback of the warm welcome you... More 

Dublin, Ireland
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We were in the West part of the hotel. Modern room, with two large beds. Clean and large. The swimming pool was great for daughter - rare to find a pool in London. Great price for the central location - seconds from Edgware Rd and a walk to Paddington along the canal. I love a hotel with an ice machine... More 

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LONME, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for taking the time out to share your wonderful review with us. I’m extremely pleased to know we were able to exceed your expectations and your room, our convenient location and LivingWell facilities all contributed to your memorable stay here. On your next visit, I recommend taking a narrow boat cruise along the historic Regents Canal... More 

Dunkeld, United Kingdom
Top Contributor
99 reviews 99 reviews
31 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Many things to like about this hotel. The room was comfortable, good bed. Decent breakfast choice at the Executive lounge reasonable soundproof. but this was all let down slightly by the bathroom which needs some work. There was rust dripping off the chrome work around the bath. There was no shower stall, only a shower in the bath with a... More 

Was this review helpful? Yes 1
LONME, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for taking the time out to share your feedback with us. I’m glad to know we were able to meet your needs. As a valued guest your feedback is extremely important as it allows us to understand where we have the room in order to make improvements. I will be definitely passing this review on to... More 

Letchworth, United Kingdom
Contributor
17 reviews 17 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I stayed at the Metropole last week. It was decent. The executive lounge was good, and the free drinks were plentiful and suitably refreshing. However, certain bits could do with a bit of attention. The towels, for example, were thin and hard. The toilet rolls were thinner and harder! It seems curious when they're such easy things to fix. There's... More 

Was this review helpful? Yes 1
LONME, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for taking the time out to write a review following your recent stay with us. I am extremely pleased to know that we exceeded your expectations and to hear that your conference was successful. I will be sure to pass both your negative and positive feedback on to the Housekeeping and Executive Lounge teams. We value... More 

Kington, United Kingdom
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

Stayed here with my daughter for two nights in the tower. I must say the room was good and the beds were very comfortable. No traffic noise and the air conditioning worked perfectly. Staff were very friendly and helpful. A wide choice of food at breakfast and even if there was a queue we didn't have to wait more than... More 

Was this review helpful? Yes
LONME, Manager at Hilton London Metropole, responded to this review

Dear Guest Thank you for sharing your 5-star review with us. I am extremely pleased to read that you had a great time here and we were able to ‘wow’ you! On your next visit, relax and enjoy a manicure at our Contrasti Hair & Beauty Salon. Once again, thank you for writing such a great review. I sincerely hope... More 

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