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Hilton London Metropole


225 Edgware Road, London W2 1JU, England
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Reviews you can trust: Business

61% Recommend
3.5 of 5 stars 112 reviews
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By trip type
Business (112)
[ Date ] [ Rating ]
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4 of 5 stars
Designer156   5 contributions
Anglesey
Nov 21, 2009 | Trip type: Business, Solo travel New

I stay here at least a couple of time a month when I visit London on business. It's a home from home. I have also used it as a base for family siteseeing. Unlike my experience of other hotels in London, it always seems lively and buzzing with people which is nice after a long journey or day in the... more

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1 of 5 stars
UKHANOVER   2 contributions
LONDON
Nov 21, 2009 | Trip type: Business New

1. even if they offered me to stay for nothing wouldnt go back 2. had exec twin room 3. room tiny with window that didnt open so no air even though hotel very hot 4. heating on all the time 5. beds very small and in comparison to marriot/starwood/intercon prehistoric 6. exec lounge tiny and full of people 7. check... more

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3 of 5 stars
hotelier_123   9 contributions
New Delhi
Nov 17, 2009 | Trip type: Business New

A Huge Hotel, Public Areas look rundown, as do corridors. Conveniently located next to a tube station, so moving around London is easy. The customer is absolutely anonymous here, with no staff making any effort to even wish guests. Almost impossible to get to any service on the first call, always busy. Try and get a last minute Upgrade to... more

Management response from
Kati Meagher, Manager

Dear Guest, Thank you for taking the time to share your feedback regarding your stay at our hotel on this website. On reading your review, we were a little disappointed to hear that you were not entirely satisfied with your stay. Please do accept our apologies if we failed to meet your expectations on this occasion. We are delighted that...

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1 of 5 stars
mad4jesus   3 contributions
Weymouth, United Kingdom
Nov 15, 2009 | Trip type: Business
0/1 found this review helpful

Stayed at this hotel and paid £111 for double room through last minute .com. it is situated in a very urban enviroment a concrete jungle feel to the surrounds. The Edgware road is full of Lebanese restaurants with groups of men sitting outside smoking pipes of flavoured tobacco. Upon arrival I was told that the room had two single beds.... more

Management response from
Kati Meagher, Manager

Dear Guest, Thank your for taking the time to share your feedback with regards to your stay at our hotel on this website. We were disappointed to read that you did not enjoy your experience with us. With regards to the room we had allocated for you, we apologise if this did not meet your expectations. However, all guest requests...

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1 of 5 stars
itinerant_blog   1 contribution
Singapore, NY, London, Tokyo
Nov 7, 2009 | Trip type: Business
0/1 found this review helpful

Highlight: foul smelling rooms, smoke alarm goes went off at 4:15 in the morning twice during a 6 night stay, inconsiderate staff, bad service,poor hygine. The room smelled foul from the time I opened the door, after repeated complaints to the staff I was told that there were no other rooms available. During two of the nights the smoke alarm... more

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2 of 5 stars
c4b   1 contribution
Finland
Oct 25, 2009 | Trip type: Business, Solo travel

Service was friendly, other than the one I got when I was checking out. Receptionist heard my room number wrong and tried to charge me a lot of extra. Room was okay, but the floor was absolutely disgusting. There were stains everywhere. Extra is what defines this hotel: everything costs extra money (wlan, cable internet, putting your own stuff into... more

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4 of 5 stars
NollaigF   5 contributions
Ireland
Oct 23, 2009 | Trip type: Business

This hotel is in a fantastic location, near Hyde Park and Oxford Street. I had never stayed at a Hilton before so I did not know what to expect. I found the staff very friendly and helpful and accomodated me with anything that I asked for. Breakfast was included in the price and the selection was great, only bad experience... more

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4 of 5 stars
tonypwatson   5 contributions
Northwest
Oct 17, 2009 | Trip type: Business, Solo travel

I attended this hotel as I was presenting a speech the following day. The hotel is an exemplary example of how to run a hotel for the business person. I stayed on the 20th floor overlooking Hyde Park. A beautiful view. The room is outstanding with state of the art AV, dual line phone, high speed broadband, work desk, comfy... more

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4 of 5 stars
Loshu   6 contributions
London
Oct 12, 2009 | Trip type: Business

This hotel is a great hotel, the hotel is large so has a lovely pool with sauna, and a great japanese restaurant on the top floor with great views over london. The rooms are modern and lovely, I would stay again. The location is on edgeware road so is great for fans of curry, Oxford street is also only down... more

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1 of 5 stars
logmeinsucker   3 contributions
uk
Oct 8, 2009 | Trip type: Business, Solo travel
0/2 found this review helpful

When I checked in the staff seemed uninterested to help. I was told that my room was in the Tower wing and I knew that these rooms are very old, very scruffy, they smell and the beds are incredibilty uncomfortable. I immediately asked for a West Wing or East Wing room. I was told the hotel was fully booked. So... more

Management response from
Kati Meagher, Assistant Operations Manager

Dear Guest, Thank you for taking the time to share your feedback regarding your stay with us on this website. I am deeply disappointed to hear that you did not enjoy your stay with us. Please accept our sincere apologies for any inconvenience caused. With regards to the bed in your room, I am sorry that you did not find...

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Hilton London Metropole Also Known As

  • Hilton International London
  • Hilton Metropole London
  • Hilton London
  • London Hilton
Address: 225 Edgware Road, London W2 1JU, England
London Hotels Hilton London Metropole
4.0/5.0
112