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Hilton London Metropole

4.0 of 5 225 Edgware Road, London W2 1JU, England
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Hilton London Metropole
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Hilton London Metropole
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1,302 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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Kuching, Sarawak, Malaysia
Senior Reviewer
7 reviews 7 reviews
4 of 5 stars Reviewed yesterday NEW

The hotel sits in a neighbourhood not far away from Asian/Middle Eastern restaurants. This is especially convenient for travellers with older parents. It is a walking distance from Oxford Street and the Paddington Station is near as well. The family room was lovely and spacious, suitable for a family of up to 5. Staff were helpful in rectifying an issue... More 

Was this review helpful? Yes
Senior Contributor
25 reviews 25 reviews
24 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed yesterday NEW

I've stayed here perhaps 8 or 9 times. Exec Lounge still good. I was able to check in there very quickly and staff were friendly. Good drinks and snacks in the evening. The room was spotless, but so knocked about. Until I know exec rooms have been refurbished I wouldn't stay again. Used express checkout, but problem with car park... More 

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Glasgow, United Kingdom
Senior Contributor
35 reviews 35 reviews
19 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed yesterday NEW

You'll see I've written many glowing reviews of the Metropole, There's always been ONE glaring problem though, which I've mentioned more than once. Check in! Firstly English speaking would be useful for staff. Secondly, not trying to lie and con you with a cheaper room than you have booked would be nice Third, not waiting 15 minutes while they "speak... More 

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St Helens, United Kingdom
1 review
3 of 5 stars Reviewed 2 days ago NEW

the overall quality of the breakfast was OK but was consistently let down by it being cold to lukewarm at best this happened on all the five days stay that we stayed at the hotel. There were patches of mildew on shower wall

Review collected in partnership with Hilton Hotels & Resorts

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LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for your review on TripAdvisor. We value your feedback and appreciate your suggestions. Please be assured that I will get your points across to our Executive Chef. We endeavour to have high quality of breakfast food and we will certainly correct the temperature issue you highlighted. The cleanliness in the bedroom shower will be brought to... More 

Roskilde, Denmark
1 review
4 of 5 stars Reviewed 2 days ago NEW

Spent 4 nights at Hilton Metropole december 2014. Nice and spacious family rooms. Great breakfast and pool. Good service at the front desk. The restaurant was not too great having the prices in mind. Walking distance from Hyde Park and Oxford Street.

Review collected in partnership with Hilton Hotels & Resorts

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LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for sharing your great 4-star experience on TripAdvisor. I am pleased that overall you and your family had an enjoyable stay. The family rooms well suited your requirement and the services offered in breakfast, health club and reception were up to your expectations. Please be assured that our restaurant prices are aligned with the offers in... More 

Eindhoven, The Netherlands
Contributor
13 reviews 13 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The hotel is in walking distance from Oxford street, and will take around 20 minutes walking. Close to the hotel is access to the Tube system, for easy access to the rest of the city. Paddington station is in walking distance to, and from there you can have the direct trains to London Heathrow Airport. Perfect basis for a city... More 

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LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for sharing your 5-star experience on TripAdvisor. My team and I thoroughly enjoyed reading your comments. It is an extreme delight to know that you had a perfect stay. We believe that you won’t hesitate to recommend us to your friends and family. Thanks again for your kind words and hope to have the pleasure of... More 

Cardiff, United Kingdom
Senior Contributor
40 reviews 40 reviews
11 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I have stayed at this hotel for a total of 10 days over the last month. It is in a great location, close to Paddington train station and a stones throw from Edgware Road tube station. The view from the top floor is outstanding and the executive lounge is also very nice, with complimentary spirits included in the deal between... More 

Was this review helpful? Yes
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for sharing your experience on TripAdvisor. Your feedback is valuable and highly appreciated. I am pleased that you were happy with the hotel’s location and offerings at our Executive Lounge. On the other hand, I am very concern about the matters you brought up with regards to Housekeeping and Maintenance services. Please be assured that I... More 

Dartford, United Kingdom
Senior Contributor
31 reviews 31 reviews
3 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Lovely hotel.the rooms are very clean everything you need, but I feel are a bit small compared to other Hilton hotels and the mini bar too expensive. We ate here and the food was lovely as was the spa,nice warm swimming pool and steam room with sauna.lovley hotel and staff would definitely come back thank you.

Was this review helpful? Yes
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thanks for your review. I was delighted to read you enjoyed your stay. Thanks for sharing on TripAdvisor. I believe you won’t hesitate to recommend us to your friends and family. Thanks again for your kind comments and I hope to have the pleasure of welcoming you back in the near future. Kind regards, Patrick Kenny Director of... More 

Surbiton
2 reviews
2 of 5 stars Reviewed 4 days ago NEW

Booked at King size room , got a twin. Compensation offered was free wifi - something that we should apparantly should have has by booking through their website - which we did. So wasn't exactly forthcoming, but the astaff seemed to be stuck . (annoying thing is that the staff don't know you have booked via their webasite/its not automatically... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, I would like to thank you for taking the time to write your feedback, it is with deep concern that I read your comments regarding your bad experience with us here at Hilton London Metropole. Firstly, let me apologise for not fully meeting your expectations and for any misunderstanding regarding the booking. We always endeavour to offer the... More 

Rotherham, United Kingdom
Contributor
20 reviews 20 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Went on a weekend break with friends , hotel in a quiet area and in a walkable distance to shops. Didn't rate the bar at top of hotel drinks expensive and lacked atmosphere , the double rooms are small and badly lit but I suppose u don't go to london to sit in your room !!! I would recommend the... More 

Was this review helpful? Yes
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for taking the time to post a review on TripAdvisor. We are sorry to learn that you were not 100% happy with your recent stay at the hotel and would apologise for the fact that the size of the room did not meet your expectations. Our hotel offers several room types and I recommend to book... More 

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Additional Information about Hilton London Metropole

Address: 225 Edgware Road, London W2 1JU, England
Phone Number:
Location: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate  , Paddington / Maida Vale
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton London Metropole 4*
Number of rooms: 1059
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Also Known As:
Hilton London Metropole Hotel London
Hilton Metropole London
London Hilton
Hilton London Metropole England
Hotel Style:
#341 Luxury Hotel in London

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