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Hilton London Metropole

4.0 of 5 225 Edgware Road, London W2 1JU, England
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Hilton London Metropole
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Hilton London Metropole
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1,430 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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Sheffield
Top Contributor
131 reviews 131 reviews
67 hotel reviews
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed yesterday NEW

Convenient location for tourists, close to Edgware Road buses and underground, which are a few minutes from central London. Also fast trains to Heathrow airport from Paddington. However the immediate area is not very nice (rather basic, predominantly Arabic restaurants) and it's quite noisy (the M40 runs right next to the hotel). Large comfortably furnished rooms that are quiet however,... More 

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Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Just returned from a family long weekend. The hotel was just what you would expect from a quality well known hotel brand and it delivered. But the standard of staffing made it even better. Great service and friendliness in all departments. One recommendation is book it through a search site. We saved hundreds with just a few minutes research. Well... More 

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LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for sharing your fantastic 5-star experience on TripAdvisor. My team and I were delighted to learn that your long weekend stay with your family went perfectly well. We were able to deliver and even exceeded your expectations. I hope you were able to try our Minako restaurant situated on the 23rd floor of the Tower Wing,... More 

Oxfordshire, England
Top Contributor
135 reviews 135 reviews
55 hotel reviews
149 helpful votes 149 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

So this was not the first time I have stayed here but it was my first experience in a tower room I was quite disappointed as these are much smaller than the other rooms I have had and not as well maintained however I did have a good view across London The room was comfortable and quiet It's a great... More 

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LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for your feedback on TripAdvisor. I am sorry that your recent stay wasn’t enjoyable as the previous ones. Please be assured that our Tower Wing refurbishment is currently ongoing. The Tower lobby is now being re-constructed and to follow shortly are the bedrooms. This project should be completed before the end of quarter 1. Until the... More 

Liverpool, United Kingdom
Top Contributor
453 reviews 453 reviews
97 hotel reviews
282 helpful votes 282 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We were in an exec room on 7th floor. Exec lounge was ok. Room was very dated. Fridge was out of order, bathroom wasn't the type you could luxuriate in, but the bed was comfortable - but that's about it. Hotel is massive. Not many English staff or customers! We went on Tesco vouchers so didn't "pay" as such so... More 

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LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for your review on TripAdvisor. Your comments are valuable and highly appreciated. I am so sorry to hear that your stay didn’t go well as expected. I hope the issue with the fridge was reported as do we have Room Service department that operates 24/7 who could have had replaced the unit for you. In terms... More 

Blackpool, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

Stayed for two nights with two other people in a triple single room,for a shopping sightseeing trip,room only £120 per night for room.right next to tube and M&S cafe for breakfast!rooms clean, staff very helpful, All in all a good place to stay.

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LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for sharing your great 4-star experience on TripAdvisor. I am pleased that overall you had an enjoyable stay. The triple room well suited your requirement, you found the price as good value for money, location was accessible to transport links and most importantly our service met your expectations. Thanks again for your review and please do... More 

Galway, Ireland
1 review
4 of 5 stars Reviewed 2 days ago NEW

I was in the hotel for a convention. I quite enjoyed my stay, though there was an issue with my heating. The location is superb with great access to the London Underground, as well as shopping directly on the main street in front of the hotel.

Review collected in partnership with Hilton Hotels & Resorts

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LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for taking the time to post a review on TripAdvisor. I am sorry about the heating issue. I trust you had the chance to report it at the time. On the other hand, I am delighted that in general your stay was enjoyable. You found the hotel’s location an excellent link to train station and other... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

I have been staying in 4 different brand hotels, and this hotel ( the Hilton Metropole )stands tall compared to the rest in every respect from location to the service it provides. The reception is very professional in every respect from check in to speedy check out

Review collected in partnership with Hilton Hotels & Resorts

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LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for sharing your 5-star experience on TripAdvisor. We take pride on delivering high quality of products and services. It is certainly rewarding to know when our guests recognised our hard work. If there’s anything that I can personally assist you for your next stay, please do not hesitate to contact myself. Kind regards, PJ Kenny Director... More 

Beersheba, Israel
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

I stayed at this hotel for one night on a business trip during a layover. The location is great, just a wizz away from Paddington and the Heathrow Express. The staff were friendly. The rooms on the other hand were very small especially for a Hilton. Later I found out at the reception that they do have renovated rooms that... More 

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LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for posting a review on TripAdvisor. I am pleased that overall you were satisfied with your stay with us. You liked the location and received satisfactory service. In terms of room upgrades, we can certainly offer this permitting availability – it doesn’t mean that you won’t receive an upgrade if you’re only staying for one night.... More 

Sydney, NSW
Contributor
15 reviews 15 reviews
12 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Well located near Edgeware Road tube station for sightseeing and Paddington for Heathrow Express train. Located in a very Arabic part of the city with many Persian, Lebanese type restaurants nearby. 15 min walk to Oxford St. The room was adequate, though below what I expected in a Hilton. Small bathroom, poor quality mattress and dodgy air con. Wi fi... More 

Was this review helpful? Yes 1
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for writing a review on TripAdvisor. We value your comments and appreciate your feedback. I am pleased that the location well suited your requirement. However, please accept my apologies about the room condition. We are currently refurbishing our Tower lobby and soon our Tower bedrooms, where standard categories are located will follow. The space will be... More 

St. Paul's Bay, Malta
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I stayed at the hotel in January 2015. Staff/Service: Helpful and professional both at reception and also at breakfast Room: Good size, amazing view HOWEVER - upon entering the room straight after check-in room smelled of urine ! I reported this to reception before we went out for dinner. when we returned we noticed that they had tried to musk... More 

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Additional Information about Hilton London Metropole

Address: 225 Edgware Road, London W2 1JU, England
Phone Number:
Location: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate  , Paddington / Maida Vale
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton London Metropole 4*
Number of rooms: 1059
Reservation Options:
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Also Known As:
Hilton London Metropole Hotel London
Hilton Metropole London
London Hilton
Hilton London Metropole England
Hotel Style:
#341 Luxury Hotel in London

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