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Thistle Marble Arch

#276 of 1,053 Hotels in London
Certificate of Excellence
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Bryanston Street, London W1H 7EH, England
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Newly refurbished bedroom
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3,002 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (692)
Date | Rating
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English first
  • All months
    (3002)
  • Mar-May only
    (807)
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    (781)
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  • Dec-Feb only
    (672)
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

After I checked in, I changed my mind about the room! It was very small with garden view. I talked to front desk to find beter room and change it but the hotel was quite busy. A sweet young girl employer helped me and checked me into very nice room facing oxford st. She was very gently dealing with us,... More 

Was this review helpful? Yes 1
jane h, General Manager at Thistle Marble Arch, responded to this review

Dear Saleh Thank you for taking the time to write a review of your recent stay with us . It is so good to hear that you liked our newly refurbished rooms . Thank you for your comments about Ciela which I will share with her . We appreciate your feedback and recommendation and look forward to welcoming you back... More 

Brighton, Michigan, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Really nice hotel. Very well located within walking distance to most attractions. Staff was very helpful and great. Food was good they had snacks on the lobby during the day. I would defiantly stay here again.

Was this review helpful? Yes 2
jane h, General Manager at Thistle Marble Arch, responded to this review

Dear Kim Thank you for taking the time to write a review of your recent stay with us . I am so pleased that you loved the hotel and thank you for the great comments about the team. We appreciate your feedback and recommendation and look forward to welcoming you back soon. Best wishes Jane and team More 

Glasgow, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

This place is fantastic with a lovely conceirge and entrance, the front of house was fantastic and i would recommend to anyone who wanted a classy stay. The mangers were very attentive and were straight on it if anything went wrong. beautiful afternoon tea and a wonderful restaurant. The food was fantastic (scones and tea) and I would never have... More 

Was this review helpful? Yes 2
jane h, General Manager at Thistle Marble Arch, responded to this review

Dear Elmo Thank you for taking the time to write a review of your recent stay with us. I am so pleased that you had a wonderful time and liked the changes we are making in our lobby area. We appreciate your feedback and your comments about the team which I will share with them. We look forward to welcoming... More 

Katy, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Paul Walsh, Head Conceirge, went above and beyond to make our stay pleasant. We arrived before our room was ready after flying all night and he made sure we had a room as soon as possible; he later took us to and excellent place to eat fish and chips. When were ready to return to the states, he helped with... More 

Was this review helpful? Yes 1
jane h, General Manager at Thistle Marble Arch, responded to this review

Dear Katy Thank you for taking the time to write a review of your recent stay with us. I am so pleased that you enjoyed your stay with us and Paul was able to make you as comfortable as possible . Thank you for your feedback and your great comments in relation to Paul which I will share with him... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Nice smiling receptionist friendly people And staff , the rooms was clean and room service so fast Very nice staff with ciela the relationship manger was professional and helpful instead She always asking if i had any problem at my hotel really i will never choose another hotel in the future And also the location Thanks a lot thistle making... More 

Was this review helpful? Yes 1
jane h, General Manager at Thistle Marble Arch, responded to this review

Dear Khaled Thank you for taking the time to write a review of your recent stay wit us. It was so good to read that you would not stay any where else. Thank you for your great comments about the team and especially Ciela ,I will share these comments with them. We appreciate your feedback and look forward to welcomin... More 

Manchester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Arrived at hotel at 10.30am expecting to leave bags with left luggage but instead we were delighted to be checked into our room there and then by a very helpful lady on check- in. Executive room was roomy, nice and quiet with a comfortable large king size bed. Great location for Oxford St and shopping. Only slight criticism is the... More 

Was this review helpful? Yes 1
jane h, General Manager at Thistle Marble Arch, responded to this review

Dear Viv Thank you for taking the time to write a review of your recent stay . I was so pleased to read that we were able to accommodate your early check in and you enjoyed the comfort of our newly refurbished rooms. Our breakfast room at key times can be a little busy , we do try to alleviate... More 

Singapore
Level Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Stayed here for 5 nights as part of my company's incentive trip. The hotel is conveniently located for shopping, very near to Oxford street and Selfridge, which allowed us to return to the hotel to drop our bags after shopping and heading out again. This was a big plus :) There is a carpark beside the hotel, which i believe... More 

Was this review helpful? Yes
jane h, General Manager at Thistle Marble Arch, responded to this review

Dear Joie-Spore Thank you for taking the time to write a review of your recent stay with us . I was really pleased to read that the location of the hotel was ideal for you to shop and explore London and that you like the size of our newly refurbished rooms. As a standard we offer two bottles of water... More 

London, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

One of the worst places ever to have afternoon tea Everything was wrong I asked three times for napkins The tea never came with the sandwiches until much later The cream was off and a nearby couple complained also A few basic sandwiches scones meringue nests on their own bits of fruit Surroundings were like sitting in a hotel reception... More 

Was this review helpful? Yes 1
Wanganui, New Zealand
Level Contributor
74 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Very convenient location right in the heart of London. Helpful concierge and doorman. Just a stone's throw away from Oxford Street which is just too tempting! Very comprehensive buffet breakfast. Quiet rooms with all the expected facilities including an iron and ironing board, coffee machine and plenty of USB ports for charging devices b

Was this review helpful? Yes 1
jane h, General Manager at Thistle Marble Arch, responded to this review

Dear SBJ3 Thank you for taking the time to write a revew of your recent stay . I was really pleased to read that you enjoyed your time with us and loved our newly refurbished rooms. Thank you for the special mention for the doorman and concierge which I will share with them . We hope to have the opportunity... More 

1 review
4 of 5 stars Reviewed 1 week ago

The location is nice, and the concierge service is great I met Mr. Diego Caserta and was a great support during our stay and carried providing service even after our leave The problem is the place is crowded Thanks for all the staff in that hotel

Was this review helpful? Yes
jane h, General Manager at Thistle Marble Arch, responded to this review

Dear Ohood Thank you for taking the time to write a review of your recent stay with us . I was pleased to hear that you enjoyed your stay with us and thank you for your comments about the service received from Diego which I will share with him . We appreciate your feedback and hope to welcome you back... More 

Hotel Review Summarization

What travelers say

  • Oxford street(75)
  • Very good(23)
  • Great location(20)
  • Hyde park(13)
  • First floor(5)
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Deluxe Double Room (62)
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Executive Double Room (64)
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Standard Double Room (53)
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Standard Twin Room (57)
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The Hotel (60)

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Staying in Marylebone

Neighborhood Profile
Marylebone
Marylebone offers what so many London neighborhoods cannot: a village feel coupled with urban convenience. Much of its success rests in its location. Wedged between the northeastern corner of Hyde Park and the southern end of Regent's Park and with a number of Tube stations within easy reach, Marylebone is as pedestrian friendly as Central London gets. The bustling shopping mecca of Oxford Street separates it from Soho and Mayfair, exclusive Regent Street marks its border with Fitzrovia, and cosmopolitan Edgware Road serves as its western edge. Within this enviably situated quarter are an array of outstanding restaurants (from Michelin darlings to down and dirty cheeseburgers), an impressive assortment of independently owned shops, and some of the city's quietest and most pleasant nooks, crannies and cobbled lanes.
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