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Jumeirah Carlton Tower

5.0 of 5 Hotel   |   On Cadogan Place, London SW1X 9PY, England (Knightsbridge / South Kensington)
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Ranked #99 of 1,054 Hotels in London
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Pippa N London, United Kingdom
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352 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
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English first
London, United Kingdom
Top Contributor
53 reviews 53 reviews
20 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed yesterday NEW

My husband surprised me last week with a theatre trip to London for my birthday. We stayed here, wonderful, luxurious place with every attention to detail met.. amazing. Sadly, we were not able to spend much time here due to our late arrival, but I would love to repeat!

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Zug
Contributor
11 reviews 11 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The hotelul is well situated in the immediate vicinity of luxury shopping, well ranked restaurants, in the magnificent Belgravia district. The rooms are nice, well organized and technically adapted to modern requirements. There are even European and American sockets although I had some UK adapters purchased at the airport. The swimming pool allows for relaxation, so the steam bath and... More

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Norwich, United Kingdom
Contributor
18 reviews 18 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We were truly looking forward to our stay in London near to Hyde Park where we planned to attend Proms In The Park. When we booked we were advised that check in would be after 2pm. We arrived at 3pm to be told that our room would be available at 4.30pm - the exact time we were expected at the... More

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NicChalmers, Manager at Jumeirah Carlton Tower, responded to this review

Dear Pyknicpie, Firstly I would like to thank you for choosing the Jumeirah Carlton Tower for your stay in London. We always strive to exceed our guest expectaions and I am terribly sorry that we did not manage to do so during your recent stay. During particularly busy periods unfortunately not all of our rooms are ready as quickly as... More

London, United Kingdom
Senior Contributor
44 reviews 44 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

What ever happened to customer service. Arrived to doormen who were already weighing me up for how much of a tip I would be worth. I arrived in my Chauffeur Driven Jaguar to be by passed to a Bentley who was obviously worth more than the measly 20 quid I had just given the high and mighty member of door... More

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NicChalmers, Manager at Jumeirah Carlton Tower, responded to this review

Dear Premier 1970, Thank you for being our guest and for sharing your thoughts of the Jumeirah Carlton Tower with us. We appreciate your feedback since the continuous improvement of our product and services are highly important to us. I am delighted to read that you enjoyed our enviable location in the heart of Knightsbridge. Concerning your experience with our... More

New York City, New York
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

What a stay! One of the finest hotels in London. Outstanding rooms and service, from the minute you step out of the taxi till you say your good byes. The staff has to be the most attentive that I have ever encountered - they knew what you needed before you could ever ask. I would recommend this as the #1... More

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NicChalmers, Manager at Jumeirah Carlton Tower, responded to this review

Dear Dennis C, Thank you very much for posting such a fantastic review here on Trop Advisor. I was delighted to read that you truly enjoyed your stay from the very beginning and you recommend the Jumeirah Carlton Tower when visiting London. We always strive to make our guests’ experience special and memorable and I am very happy to read... More

London
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband & I are fortunate to stay in 5 Star hotels in London and around the world and highly recommend Jumeriah Carlton for a fabulous experience from hotel, modern luxurious room to a great dining experience in the Rib Room. The team at this hotel are superb from the moment you arrive and they take your car through to... More

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NicChalmers, Manager at Jumeirah Carlton Tower, responded to this review

Dear PhilipsLondon, Thank you very much for your wonderful review here on Trip Advisor. I am incredibly pleased to hear that you enjoyed your recent stay with us, the hotel facilities as well as the service extended to you by our colleagues. Service is our top priority and it is encouraging to hear that our staff is willing to go... More

New York City, New York
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel was absolutely beautiful and they offer a good price on the rooms. Unfortunately, the food is very expensive at the restaurant as are the spa services. We found ourselves having to leave the hotel for every meal due to the high prices.

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NicChalmers, Manager at Jumeirah Carlton Tower, responded to this review

Dear Frank L, Thank you for taking the time to share your experience with us here on Trip Advisor. I am glad to hear that you enjoyed your stay. We always strive to exceed expectations and provide the best service possible as outlined by the Jumeirah Hallmarks of Hospitality. Furthermore I regret to hear that you found the overall prices... More

Rothwell, United Kingdom
2 reviews
5 of 5 stars Reviewed 2 weeks ago

This Hotel provides a level of service and sophistication difficult to find around the world these days. Your every need is anticipated and delivered with a smile..........fantastic couple of days, can't wait to be back in december!

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NicChalmers, Manager at Jumeirah Carlton Tower, responded to this review

Dear Garry H, Firstly I would like to thank you for choosing the Jumeirah Carlton Tower for your stay in London and for sharing your thoughts with us. I am particularly pleased to hear that you had such a memorable experience with us. We always adhere to the Jumeirah Hallmarks of hospitality to ensure our guests a fantastic stay in... More

London, United Kingdom
Contributor
16 reviews 16 reviews
4 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were celebrating a birthday and booked to have Mr Eric Lanlard's afternoon tea. We had researched all the afternoon teas in London and tried many of them so we were looking forward to this as it is not a well known destination for the classic afternoon tea. The surroundings are not the most exciting but it was very comfortable... More

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NicChalmers, Manager at Jumeirah Carlton Tower, responded to this review

Dear Fiona W, Thank you for being our guest and for sharing your thoughts of the Jumeirah Carlton Tower with us. We appreciate your feedback since the continuous improvement of our product and services are highly important to us. I am delighted to read that truly enjoyed celebrating your Birthday with us and not only reward our dedication to an... More

Cambridgeshire, United Kingdom
1 review
5 of 5 stars Reviewed 3 weeks ago

We stayed (for the second time) last weekend and had the most wonderful time (again!). It was a special occasion for us and the staff went out of their way to help us celebrate. We could not find a single negative thing to say about the Jumeirah. The room was extremely comfortable, the food was fabulous and the staff a... More

Was this review helpful? Yes
NicChalmers, Manager at Jumeirah Carlton Tower, responded to this review

Dear Mel F, Thank you for being our guest and for sharing your thoughts of the Jumeirah Carlton with us. I am delighted to read that you had such a wonderful time with us again and that we could help to make this occasion even more special and memorable. We always strive to exceed expectations and provide the best quality... More

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Additional Information about Jumeirah Carlton Tower

Address: On Cadogan Place, London SW1X 9PY, England
Phone Number:
Location: United Kingdom > England > London > Knightsbridge / South Kensington
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Jumeirah Carlton Tower 5*
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Also Known As:
Jumeirah Carlton Tower Hotel London
Jumeirah Carlton Hotel
Jumeirah Carlton London
Jumeirah Carlton Tower London, England

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