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Jumeirah Carlton Tower

#95 of 1,052 Hotels in London
Certificate of Excellence
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On Cadogan Place, London SW1X 9PY, England
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Jumeirah Carlton Tower
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434 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Shrewsbury, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We have stayed here a number of times as a family and would highly recommend it if you are seeking somewhere in a great central location. The brasserie is fantastic, wonderful food in all restaurants, the spa is great and the hotel is very accommodating for children which is key having two young children ourselves.

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Miami, Florida
Level Contributor
70 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel was a must for every business trip to London. Great location. Nice spa. Good pool. Friendly service. On my recent trip after having room service I called for the tray to be removed and placed it outside my bedroom door. When I left in the morning the tray was still there. Much to my dismay the newspaper person... More 

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Bawtry, United Kingdom
Level Contributor
256 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I must stress that this review ONLY applies to the business and Conf facilities which were very average for such a GOOD hotel! Conference room was small, food order was very confused, we didn't get hot coffee or tea all day. No biscuits, no snacks, no extras at all - we normally use SOFITEL which is far better

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JumeirahGroup, Manager at Jumeirah Carlton Tower, responded to this review

Dear AndySING73, Thank you for taking the time to post your review of the business and conference facilities at our hotel. We are delighted to read that you enjoy the hotel facilities and took the time to write a glowing review of your previous stay. We too are very disappointed to see you were less than satisfied with the arrangements... More 

London, United Kingdom
Level Contributor
66 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Fabulous gin experience at this high quality, high service hotel! Lovely gins with tasteful food and good service. Would definitely repeat; hotel offers great venue for central London with pre dinner drinks in Rib room.

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JumeirahGroup, Manager at Jumeirah Carlton Tower, responded to this review

Dear Yvonne_2305, Thank you for taking your time to write such delightful comments here on Trip Advisor. I am thrilled to hear that you enjoyed your experience at the Rib Room and its prime location in the heart of Knightsbridge. We always strive to make our guests’ experience special and memorable and I am delighted to hear all your expectations... More 

Northwich, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

Thank you for a fabulous stay! All the staff were so friendly and helpful and the room delightful. Couldn't have wished for better! Would love to know what the gorgeous smell was each time we entered the hotel though, then I could recreate it at home! :-)

Was this review helpful? Yes 1
JumeirahGroup, Manager at Jumeirah Carlton Tower, responded to this review

Dear Brendamair1, Thank you very much for your wonderful review here on Trip Advisor. I am incredibly pleased to hear that you enjoyed your recent stay with us, the hotel facilities as well as the service extended to you by our colleagues. Service is our top priority and it is encouraging to hear that our staff is willing to go... More 

Iver Heath, United Kingdom
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed May 25, 2015 via mobile

Our department teambuild finished our day out with dinner in the restaurant here. Service was excellent and the food absolutely superb. We started with prosecco and little spoons of smoked salmon mousse. I had asparagus salad followed by the lamb which was gorgeous. Sweet was a delicious raspberry souffle. Top marks for a great experience!

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JumeirahGroup, Manager at Jumeirah Carlton Tower, responded to this review

Dear Hacel C, Thank you very much for giving us such a high score on Trip Advisor. I am incredibly pleased to hear that we had the pleasure to welcome you and your Team to Jumeirah Carlton Tower. You rewarded our Rib Room Restaurant exceptional service which is fantastic to hear. Service is our top priority and it is very... More 

Geneva, Switzerland
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 23, 2015

Great experience already repeated a few times for business trips, super handy location, very professional staff and excellent service, comfortable rooms, wifi and all the rest top quality, very nice SPA open till late for a bit of relaxing after long and busy days. Only small remark about breakfast, very nice indeed but opening only at 7am, often a bit... More 

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Poynton, United Kingdom
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed May 19, 2015

Hotel was in a nice location not that far from harrods and in prime location London very clean and staff were lovely very helpful and always pleasant which is a nice thing to see as London is not the friendly of places. Reception staff were very helpful. Rooms were ok but I have stayed in the same quality if not... More 

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JumeirahGroup, Manager at Jumeirah Carlton Tower, responded to this review

Dear Paul G, I do need to thank you so much for taking the time to provide your personal feedback after your stay as well as the kind words regarding the service received from our Front Office Team. I was naturally sorry to learn that you did not enjoy your accommodation as much as we would have wished. Please rest... More 

Houston, Texas
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed May 17, 2015

Fourth or fifth stay here over the last couple of years. Service is perfect. Very friendly reception by the doorman and front desk. Comfortable bed. Great products in the bathroom. Recently, email prior to arrival asking preferences, and then a personalized email confirming requests. Very well done.

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JumeirahGroup, Manager at Jumeirah Carlton Tower, responded to this review

Dear Pat M, Our colleagues were as thrilled as I was to read your review and we are delighted that you again enjoyed a wonderful stay with us. Most of all we are always most pleased to read great feedback about excellent service standards, especially as we pride ourselves on our Jumeirah Hallmarks of Hospitality. We very much appreciate your... More 

Sheffield, United Kingdom
Level Contributor
35 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
5 of 5 stars Reviewed May 16, 2015

We really liked the Jumeirah. The hotel balances the glitz that is so popular in the UAE with the old world traditions of Mayfair. We loved it! The location is particularly good - a short walk to Knightsbridge, Picadilly and Sloane Square - perfect! We loved the pool area and spent a couple of hours relaxing there - recommended. Hyde... More 

Was this review helpful? Yes 1
JumeirahGroup, Manager at Jumeirah Carlton Tower, responded to this review

Dear Robin2008, Thank you very much for taking your valuable time to provide us with an amazing feedback following your recent stay at Jumeirah Carlton Tower. I am delighted to hear that you found the hotel to offer a high degree of luxury and that you truly enjoyed our enviable location in the heart of Knightsbridge with all it has... More 

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Belgravia
Home to the vast majority of embassies and diplomatic residences in London, sophisticated and upscale Belgravia also boasts a wealth of luxury hotels, fine dining restaurants, and some of the city’s most stroll worthy lanes. While the prices here are high, taking a leisurely stroll through the streets of picturesque and elegant white stucco houses is free. Hyde Park and the Buckingham Palace Gardens are only a stone's throw away to the north, and some of Europe’s best shopping is nearby as well.
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