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Jumeirah Carlton Tower

5.0 of 5 Hotel   |   On Cadogan Place, London SW1X 9PY, England (Knightsbridge / South Kensington)
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Ranked #98 of 1,071 hotels in London
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed today
Ianandjan Collingham England U
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314 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Collingham England U
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed today NEW

My wife and I have recently returned after an Easter long weekend in London. The location of this hotel is perfect for a trip to London. Located just off Sloane Street just a few hundred yards from Harrods and Knightsbridge shopping. The staff in this hotel are really friendly and helpful. Nothing is too much trouble. Our room was perfect... More

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Espoo, Finland
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

If I have to summarize the hotel with one word it would be service. From the early morning breakfast to late night drinks the service was very friendly. The hotel is luxury class and certainly worth 5 stars. The only reason I give 4 stars is that they did not ask if I want a non smoking room and put... More

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NicholasChalmers, Manager at Jumeirah Carlton Tower, responded to this review

Dear Guest, Thank you for sharing your experience here on Trip Advisor. I am delighted that you felt the service was of 5 star standard, we always aim to make our guests feel as valued as possible. I am very sorry to hear that you were not offered a non-smoking room. Had we been aware of your preferences we would... More

London, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

My family and I took our mother's to afternoon tea at the Jumeirah Carlton Tower in London, and it was a delight. The food was gorgeous and spectacularly displayed, and if we ran out of our favorites, the staff would happily get us more! They also expertly handled my nut allergy also, giving my own nut-free selection! There's just a... More

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NicholasChalmers, Manager at Jumeirah Carlton Tower, responded to this review

Dear Guest, Thank you for reviewing your experience at the Jumeirah Carlton Tower here on Trip Advisor. It is brilliant to hear that you were very happy with the afternoon tea on offer, I’m pleased to hear we were able to provide you with your own nut free selection so you could enjoy the experience as much as the rest... More

Basel, Switzerland
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

This hotel exceeded our expectations right from the start. We arrived early: 8am…we were greeted by a lovely person who was kind and gracious…and checked us into our room already then! The room was perfect. We had the spa suite which was beautifully appointed - spacious, comfortable, so many little extras like toiletties, and umbrella, a walk-in closet, extra robes,... More

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NicholasChalmers, Manager at Jumeirah Carlton Tower, responded to this review

Dear Guest, Thank you very much sharing your recent experience with us here on Tropadvisor. We were thrilled to read that your stay excedeed your expectations right from the start when our availability allowed us to accommodate your early arrival and throughout your visit thanks to the service exended by my colleagues. Our Spa suites are indeed beautifully appointed rooms... More

Ravello, Italy
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 19, 2014

The Jumeirah Carlton Tower is a truly amazing Hotel. The staff is beyond what you would expect in a chain hotel. Everyone is very friendly and since I was travelling for business this was an unexpected touch that made my stay, albeit brief, very pleasant. The lobby and common areas are cozy and relaxing. My newly refurnished suite was full... More

Was this review helpful? Yes 1
NicholasChalmers, Manager at Jumeirah Carlton Tower, responded to this review

Dear Guest, Thank you very much for sharing your experience here on Tripadvisor. I was delighted to read such a wonderful comment about the hotel, especially that all of our colleagues made your stay very pleasant and memorable. I was also very happy to learn that you enjoyed the design of the suite with its facilities, layout and comfort. We... More

dubai
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 13, 2014

This is my favourite hotel in Knightsbridge. I have stayed at the Carlton at least 10 times in the last couple of years alone it's that good. The staff welcoming you at the front doors always remember me and my family. Even when I have just a few hours in London I stop in for a coffee and they still... More

Was this review helpful? Yes 1
NicholasChalmers, Manager at Jumeirah Carlton Tower, responded to this review

Dear Guest, Thank you for such great and detailed review about our hotel and compliments about our wonderful location to the warm welcome and friendliness of our colleagues. We work really hard to deliver a truly personalised service, high quality food and product in a great environment and I am delighted that those efforts pay off. It is our greatest... More

Benalup-Casas Viejas, Spain
1 review
5 of 5 stars Reviewed March 12, 2014

Great locaton, wonderful staff, great service beautiful rooms with view over the garden! Attention to detail. Very good 20 m long swimming pool. Pity we missed out on the tea-time but have enjoyed our drinks at the Rib Room very much as well as breakfast at the Chinoiserie. We travelled with a disabled person and they had the best adapted... More

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NicholasChalmers, Manager at Jumeirah Carlton Tower, responded to this review

Dear Guest, It is wonderful to read such great feedback and I am delighted that you truly enjoyed the prime location of Jumeirah Carlton Tower in the heart of Knightsbridge overlooking the beautiful Cadogan Garden. I am pleased you found the rooms nicely decorated and the staff warm and friendly. We are fortunate to have one the area’s greatest swimming... More

London, United Kingdom
2 reviews
5 of 5 stars Reviewed March 10, 2014

We have stayed at the Jumeirah quite a few times now, and each time we stay we love it that little bit more. No matter the occasion they always seem to get it right, every attention to detail, and the service is amazing. The staff can't do enough for us and the food is so good! We've always had a... More

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NicholasChalmers, Manager at Jumeirah Carlton Tower, responded to this review

Dear Guest, Thank you very much for taking the time and sharing your feedback. We sincerely appreaciate your kind remarks about your recent stays with. It is truly rewarding to learn that thanks to the service extended by our colleagues all of these visits were highly enjoyable and we are becoming your favourity weekend break. We are looking forward to... More

2 reviews
5 of 5 stars Reviewed March 9, 2014

Friendly staff, beautiful hotel, fab suite, great service - nothing too much trouble. The sofa bed was made up for us whilst out, and to come back to soothing music and dimmed lights was a nice touch. A very pleasant stay. Afternoon tea was unusual but delicious. Breakfast was fantastic. Would highly recommend.

Was this review helpful? Yes
NicholasChalmers, Manager at Jumeirah Carlton Tower, responded to this review

Dear Guest, Thank you for posting such a kind review here on Tripadvisor. I was pleased to read that you have enjoyed your stay at the Jumeirah Carlton Tower, especially the friendly and professional service extended to you by my colleagues. We always strive to make our guests’ stay memorable and special and I am very happy that we met... More

London
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed March 9, 2014 via mobile

Effortlessly chic, service and staff wonderful. Couldn't have faulted any part of our stay. Other than it wasn't long enough! Location amazing..so many places to visit. But fantastic to come back and relax at the hotel. Its like an oasis and you feel like so relaxed. Definitely go back and recommend to all of our friends and family.

Was this review helpful? Yes
NicholasChalmers, Manager at Jumeirah Carlton Tower, responded to this review

Dear Guest, Thank you for sharing such a great review on Tripadvisor. I was very pleased to learn that you truly enjoyed your stay especially the effortless and wonderful service extended to you by our colleagues. Please rest assured that these kind comments have been shared with the team. Furthermore, I was delighted to learn that you have enjoyed the... More

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Additional Information about Jumeirah Carlton Tower

Also Known As:
Jumeirah Carlton Tower Hotel London
Jumeirah Carlton Tower Hotel
Jumeirah Carlton Hotel
Jumeirah Carlton London
Jumeirah Carlton Tower London, England
Address: On Cadogan Place, London SW1X 9PY, England
Phone Number:
Location: United Kingdom > England > London > Knightsbridge / South Kensington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#54 Business Hotel in London
#74 Luxury Hotel in London
#114 Family Hotel in London
#156 Romantic Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Jumeirah Carlton Tower 5*
Official Description (provided by the hotel):
The five-star Jumeirah Carlton Tower is ideally situated amongst the boutique stores of Knightsbridge and Sloane Street. Each of the 216 rooms and suites have been designed with luxury in mind, each benefiting from complimentary high speed wired and wireless internet access. The hotel features three restaurants and bars; The Rib Room Bar & Restaurant, Chinoiserie and The Club Room. The Peak Health Club & Spa boasts state-of-the-art gym equipment, golf simulator, aerobics studio, award-winning treatments and 20m indoor pool. ... more   less 
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