Booked one night via Last Minute top secret hotel deal and our stay was perfect in every way. Staff were helpful and polite, just what you would expect from a 5* hotel in London. Skipped the £22.50 breakfast and 2 vodka and cokes from the hotel bar came to £29.50!! Not a complaint just a heads up to others on... More

This hotel is not what you would expect from a 5 star hotel. Service is not spectacular, the same as for the breakfast. The third evening we noticed a mouse in the room! When calling the reception, he told me that 5 minutes before, another room had the same issue. We were moved to another room, but no apologies from... More

stayed 5 nights late May came late first night 22:00. was provided with a very bad room. very very small with very samll bathroom . after complaint got a bigger room but only small window facing inner wall. tommorow they provided much better room with outside view (blocked by trees) decent size etc' i know I booked a standart room... More

Excellent location and service. Could not fault the room or hotel in general. Yes,the drinks are pricey but that is where the company gets the profit from. Breakfast was included on my package and was very well presented with excellent choice. I have been disappointed at 5* hotels in the past but certainly not on this occasion. I will be... More

Stunning entrance, wonderful doorman and concierge. Efficient reception staff. Prompt collection from staff with luggage (do a early check in and they look after it.) The rooms are traditional, stylish and classy. The view from the bedroom is amazing showing the London Eye and all the beauty of the river at night. The bathroom is stunning with TV in the... More

I was booked in to this hotel on a work trip and found it to be outstanding. The rooms were excellently proportioned with everything you could need. The staff were friendly and helpful even though the hotel was very busy. I was able to take in all the sights in a brisk 20 minute walk before breakfast.

We recently spent 2 nights at the hotel and agree that it is in a very good location for Westminster, The Palace, London eye etc. The room type was an executive double on the 7th floor which was a very nice room at the front of the property. We needed an ironing board that should have been in the room... More

What a find! A wonderful hotel in the heart of Whitehall. The rooms were excellently appointed. The breakfast was wonderful (although service was a bit slow and haphazard ... the only criticism one could find). Staff are exceptionally helpful. A short walk to many interesting parts of London, yet on a quiet, fairly isolated street. An oasis in one of... More

What a shame to pay as much money for such a poor quality. The only good thing is the location- very central, just few meters to Embankment tube station. Do not expect to have a huge room - they are very small and seem too old fashion. People at the front desk are really not friendly not even professional. I... More