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Thistle Westminster


Hotel class 4.0 of 5
Buckingham Palace Road, London SW1W 0QT, England
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Reviews you can trust

59% Recommend
3.0 of 5 stars 156 reviews
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By trip type
All (156)
[ Date ] [ Rating ]
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1 of 5 stars
haydendavid   1 contribution
East Sussex
Nov 23, 2009 | Trip type: Business New

I used to work for The Thistle group and have stayed at nearly all of the Thistle/Guoman properties across the UK and I must say that my recent stay at The Thistle Westminster has been disappointing. Here's a diary of my one-night stay..... I chose to stay at The Thistle Westminster primarily because it is conveniently located within a couple... more

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1 of 5 stars
BrisTripper   1 contribution
Brisbane
Nov 22, 2009 | Trip type: Couples New

We stayed at the Thistle Westminster this November at the start a holiday to the UK. When checking in we could not get the safe to work so we asked and asked and asked and asked everyday for it to be fixed and everyday we were told that it had been - I suspect that noone ever looked at it.... more

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1 of 5 stars
SMcKeownBelfast   1 contribution
Belfast
Nov 10, 2009 | Trip type: Couples

I travelled with my wife to London for a short relaxing break at the start of October 2009. We were staying at the Thistle Westminister and attending a private function on Monday 6th October. Before leaving the Hotel (just before 7pm) that night, I needed an iron and the hotel safe open for our valuables. From our hotel room I... more

Management response from
tthistle, Customer Relations Manager

Thank you for your feedback, I was disappointed to read your comments regarding your experience at the Thistle Westminster. Unfortunately this issue was not brought to our attention at the time however we will be in contact with regards to a resolution. Once again apologies for the inconvenience caused to you & your partner.

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3 of 5 stars
kentuk   3 contributions
broadstairs kent
Nov 8, 2009 | Trip type: Couples

We stayed here for 1 night. Checked in with no problems and cheeky enough to ask for free upgrade for girlfriend's 40th. The room they gave us was very spacious with everything you needed also something we've not had before, a round bed (see photos) quite usual. I do think the rooms need revamping as a little dated. Room was... more

Management response from
Thistle_CS, Customer Relations Manager

Thank you for taking the time to write your review. I was disappointed to ready your comments regarding the cost of the hotel & breakfasy, we do constantly benchmark ourselves in our pricing of room and breakfast against local competitor hotels and alter our prices accordingly. Following your feedback I will contact the relevant members of our team to re-look...

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4 of 5 stars
Kalamaki-Rob   18 contributions
North West UK
Nov 7, 2009 | Trip type: Business

I stayed here as part of a party to deliver an event to colleagues. The facilities for the event were quite good and staff were helpful enough but needed to be prompted through our needs. There was the occasional 'jobsworth' moment and when asked for some milk for our coffee whilst setting up we were told to visit a local... more

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3 of 5 stars
gejni   1 contribution
ni
Oct 30, 2009 | Trip type: Family

The rooms in this hotel are quite big by London standards and clean. We were at the end of a corridor so there was little or no noise from other guests, however the room was so very hot even in October (airconditioning was blowing out more heat) that we had to sleep with the window open and consequently a lot... more

Management response from
tthistle, Customer Relations

Many thanks for your feedback following your recent stay with us at Thistle Westminster. I would like to personally apologise for the poor standards you endured regarding your comments about the maintenance of your bathroom. We are constantly working on improving every aspect of our hotels with over £100 million being spent on refurbishments across all Thistle hotels. Your valuable...

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2 of 5 stars
russell001   1 contribution
Melbourne
Oct 26, 2009 | Trip type: Family
1/2 found this review helpful

I ran out of dish washing liquid which they provided so i called reception and the guy said buy it yourself so i had a fight with him so we called room service and they gave us a fresh bottle. then we needed the bed to be changed which they do every 3 days but they thought it would be... more

Management response from
Thistle_CS, Customer Relations Manager

I was naturally disappointed to read your review and would like to apologise to you personally for the inconvenience caused to you during your stay with us. Please let me assure you that I am taking your points regarding the reception staff and service with the General Manager of the hotel to ensure these issues are addressed.

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3 of 5 stars
Moth   51 contributions
Monaco-Ville, Monaco
Oct 25, 2009 | Trip type: Business, Solo travel

I stayed at this hotel last week for one night and chose it for the location as it was convenient for my meetings and for the Gatwick Express - on that front, I couldn't fault it. The welcome was warm and my room was clean and reasonably spacious. Late in the evening I found the TV remote control wasn't working... more

Management response from
Thistle_CS, Customer Relations Manager

Thank you for taking the time to review the hotel and its services. I am glad you had a pleasant stay with us and that you were particularly happy with your room and the service provided to you. I was naturally disappointed to read about the breakfast offer not being honoured and I will be sure to pass your comments...

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3 of 5 stars
stevelea   3 contributions
new york
Oct 10, 2009 | Trip type: Couples

the hotel was in a great location. the 2 concierges were a great help'.the bedroom was always clean. we had no problem at breakfast. it is just that the bathroom had a molded plastic towel holder which was screwed to the wall. you could see black mold growing on the wall behind the plastic. having some knowledge of mold from... more

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4 of 5 stars
REH1987   4 contributions
Wales
Sep 28, 2009 | Trip type: Couples

Stayed at the Thistle for 1 night stay when visiting London! The concierge was great and nothing was to much trouble, as i did pester him alot as this was my first time in London! You should never judge a book by its cover, the outside of the hotel I'll admit looks abit shabby, but when inside is excellent!! Rooms... more

Management response from
Thistle_CS, Customer Relations Manager

Thank you for taking the time to review the hotel and its services. I am glad you had a pleasant stay with us and that you were particularly happy with the concierge. We will continue to strive to meet our guests’ expectations and make their stay as comfortable as possible. All comments, positive and negative are shared with the entire...

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Thistle Westminster Also Known As

  • Thistle Westminster London
  • Thistle Westminster Hotel London
  • Thistle Westminster Hotel
Address: Buckingham Palace Road, London SW1W 0QT, England
London Hotels Thistle Westminster
3.0/5.0
156