We stayed at the Thistle Westminster this November at the start a holiday to the UK. When checking in we could not get the safe to work so we asked and asked and asked and asked everyday for it to be fixed and everyday we were told that it had been - I suspect that noone ever looked at it.... more

I travelled with my wife to London for a short relaxing break at the start of October 2009. We were staying at the Thistle Westminister and attending a private function on Monday 6th October. Before leaving the Hotel (just before 7pm) that night, I needed an iron and the hotel safe open for our valuables. From our hotel room I... more

We stayed here for 1 night. Checked in with no problems and cheeky enough to ask for free upgrade for girlfriend's 40th. The room they gave us was very spacious with everything you needed also something we've not had before, a round bed (see photos) quite usual. I do think the rooms need revamping as a little dated. Room was... more

I stayed here as part of a party to deliver an event to colleagues. The facilities for the event were quite good and staff were helpful enough but needed to be prompted through our needs. There was the occasional 'jobsworth' moment and when asked for some milk for our coffee whilst setting up we were told to visit a local... more

The rooms in this hotel are quite big by London standards and clean. We were at the end of a corridor so there was little or no noise from other guests, however the room was so very hot even in October (airconditioning was blowing out more heat) that we had to sleep with the window open and consequently a lot... more

I ran out of dish washing liquid which they provided so i called reception and the guy said buy it yourself so i had a fight with him so we called room service and they gave us a fresh bottle. then we needed the bed to be changed which they do every 3 days but they thought it would be... more

I stayed at this hotel last week for one night and chose it for the location as it was convenient for my meetings and for the Gatwick Express - on that front, I couldn't fault it. The welcome was warm and my room was clean and reasonably spacious. Late in the evening I found the TV remote control wasn't working... more

the hotel was in a great location. the 2 concierges were a great help'.the bedroom was always clean. we had no problem at breakfast. it is just that the bathroom had a molded plastic towel holder which was screwed to the wall. you could see black mold growing on the wall behind the plastic. having some knowledge of mold from... more

Stayed at the Thistle for 1 night stay when visiting London! The concierge was great and nothing was to much trouble, as i did pester him alot as this was my first time in London! You should never judge a book by its cover, the outside of the hotel I'll admit looks abit shabby, but when inside is excellent!! Rooms... more