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Executive Rooms London Kensington

3.0 of 5 9 Knaresborough Place | Earl's Court, London SW5 0TP, England (Formerly Shaftsbury Executive Rooms London Kensington)
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Executive Rooms London Kensington
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Executive Rooms London Kensington
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81 reviews from our community

Traveler rating
    3
    19
    17
    21
    21
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2
33
7
20
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
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Yorkshire, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 of 5 stars Reviewed 4 weeks ago

We stayed here for 3 nights, must say it is very poor. The reception is in one building, restaurant is across the road, and our room was way down the road. Not very convenient, especially in bad weather. We arrived Saturday, booked a room with a double bed. Given a room with twin beds. After a walk to reception, we... More 

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Bristol
Senior Contributor
46 reviews 46 reviews
9 hotel reviews
26 helpful votes 26 helpful votes
1 of 5 stars Reviewed 4 weeks ago

This was a terrible experience for me. From the very beginning I had problems at this hotel - reception staff did not seem very polite, corridors were so narrow you can barely pass through even with the small suitcase. When I entered the room, I was incredibly disappointed as the room was tiny, there was absolutely no space to move.... More 

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Tamworth
2 reviews
3 of 5 stars Reviewed November 9, 2014

I'll start with the positive- room was clean, bed was comfy and the buffet breakfast was lovely- very fresh! Now on to the bad- room was tiny, the bed seemed smaller than a standard double and still took up almost all of the room. The TV would not turn on, the radiator would not turn off and one curtain fell... More 

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naveen c, Front Office Manager at Executive Rooms London Kensington, responded to this review

Dear Guest, Thank you for staying with us, We apologise for the inconvenience caused to you in regards to the room TV,Room facilities,Breakfast service and maintenance issues. We always strive to provide high standards in customer service and take a positive note from your valuable comments and aim to achieve to improve to highest level of service. please do contact... More 

Annandale
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 4, 2014

I was recommended to this property by a business colleague and initially I was a little disappointed with the room in the main building above reception. The room was tiny with little water pressure in the shower and suffered a fair amount of noise from the tube railway line below. But I was so tired I slept pretty well in... More 

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naveen c, Front Office Manager at Executive Rooms London Kensington, responded to this review

Dear Guest, Greetings! Thank you very much for sparing your valuable time to share your encouraging feedback through TripAdvisor. The team and I are very happy to receive your very good feedback and to note that your experience at our property was great. We truly share your good experience and excellent comments and give your wishes on behalf Rajni to... More 

St. Catharines, Canada
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 27, 2014

went with my school, for a class trip. Staff was very nice and accommodating, and i know how a group of students can be working in a hotel myself. Near underground and some nice cafes and shops. recomended

Was this review helpful? Yes
naveen c, Front Office Manager at Executive Rooms London Kensington, responded to this review

Dear Guest, Thank you very much for sparing your valuable time to share your encouraging feedback through TripAdvisor. The team and I are very happy to receive your very good feedback and to note that your experience at our property was great. We truly share your good experience and excellent comments with and give their wishes on behalf of you.... More 

Dubai
1 review
3 of 5 stars Reviewed September 23, 2014

Can't fault the location, it's great. 5 minutes walk from Earl's Court station and in a very nice neighbourhood. But definitely on the expensive side to say that there is no wifi in the hotel rooms, a TV which showed 3 channels and could barely make out what was on and no flexibility with having a slight early check in.... More 

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naveen c, Front Office Manager at Executive Rooms London Kensington, responded to this review

Dear Guest, Thank you for staying with us, We apologise for the inconvenience caused to you in regards to the room Wi-FI, TV, early check-in service and the room facilities. Regarding the Wi-Fi, it works only in the reception and lobby area only and wired connection is provided in the rooms, in regards to the early check-in we always try... More 

Calgary, Alberta, Canada
Senior Contributor
43 reviews 43 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 20, 2014

We stayed from August 28th until Sept. 2/14. The rooms are quaint but larger than most I looked at. Nice hardwoods stairs in halls and in room on doors etc. Room maid efficient and very thorough. Front desk staff could not do enough for you. They sent me a email with direction to the hotel from the train station coming... More 

Was this review helpful? Yes
naveen c, Front Office Manager at Executive Rooms London Kensington, responded to this review

Dear Guest, Thank you very much for sparing your valuable time to share your encouraging feedback through TripAdvisor. The team and I are very happy to receive your very good feedback and to note that your experience at our property was great. We truly share your good experience and excellent comments with and give their wishes on behalf of you.... More 

1 review
1 of 5 stars Reviewed September 15, 2014 via mobile

As we first arrived, the staff didn't greet us they just stared. The women made us feel very constable and looked me up and down multiple times. No one said 'have a nice stay' we then got taken to another building, as we waiting for the lift there was a dirty plunger on the floor. We was on floor two... More 

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naveen c, Front Office Manager at Executive Rooms London Kensington, responded to this review

Dear Guest, Thank you for posting a review on Tripadvisor, We apologise for the inconvenience caused to you in regards major issues mentioned by you. we have noted the contents in your message and we are investigating all issues mentioned by you with our professional team and and investigation is underway. A major refurbishment is planned by our management and... More 

Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 3, 2014

This hotel was advertised as 4 star. It is nothing like that, more like 1 or 2 star. We booked a Superior Double room. When we arrived, fairly late at night, we were taken to a room that was barely big enough for the bed. The bathroom was tiny and there were virtually no amenities. It was to late to... More 

Was this review helpful? Yes 1
naveen c, Front Office Manager at Executive Rooms London Kensington, responded to this review

Dear Guest, Thank you for posting a review on Tripadvisor, We apologise for the inconvenience caused to you in regards major issues mentioned by you. we have noted the contents in your message and we are investigating all issues mentioned by you with our professional team and and investigation is underway. A major refurbishment is planned by our management and... More 

Newark-on-Trent, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 29, 2014

As a regular guest at the Executive rooms I think that there is some confusion in previous reviews. I do know that many guests' bookings get swapped into the "Townhouse" (now the Park Grand London Kensington) or sometimes other hotels in the group. This has never happened to me so I cannot comment. However there does seem to be some... More 

Was this review helpful? Yes 1
naveen c, Front Office Manager at Executive Rooms London Kensington, responded to this review

Dear Guest, Thank you for staying with us, We apologise for the inconvenience caused to you in regards to the room size,service and the room facilities and confusion in between the 3 buildings. Our buildings are of Victorian style and some of the rooms are designed according to the dimension and nature of the building.I am sorry to hear that... More 

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Additional Information about Executive Rooms London Kensington

Address: 9 Knaresborough Place | Earl's Court, London SW5 0TP, England (Formerly Shaftsbury Executive Rooms London Kensington)
Location: United Kingdom > England > London > Earls Court
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Executive Rooms London Kensington 3*
Number of rooms: 14
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Also Known As:
Executive Rooms London Kensington England

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South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
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