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All 1,073 London hotels

Executive Rooms London Kensington

3.0 of 5 Hotel   |   9 Knaresborough Place | Earl's Court, London SW5 0TP, England (Formerly Shaftsbury Executive Rooms London Kensington) (Earls Court)
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Ranked #890 of 1,073 hotels in London
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72 people have reviewed this hotel

Traveler rating
    3
    16
    15
    19
    19
See reviews for
2
30
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18
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
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English first
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 3, 2014

This hotel was advertised as 4 star. It is nothing like that, more like 1 or 2 star. We booked a Superior Double room. When we arrived, fairly late at night, we were taken to a room that was barely big enough for the bed. The bathroom was tiny and there were virtually no amenities. It was to late to... More

Was this review helpful? Yes 1
naveen c, Front Office Manager at Executive Rooms London Kensington, responded to this review

Dear Guest, Thank you for posting a review on Tripadvisor, We apologise for the inconvenience caused to you in regards major issues mentioned by you. we have noted the contents in your message and we are investigating all issues mentioned by you with our professional team and and investigation is underway. A major refurbishment is planned by our management and... More

Newark, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 29, 2014

As a regular guest at the Executive rooms I think that there is some confusion in previous reviews. I do know that many guests' bookings get swapped into the "Townhouse" (now the Park Grand London Kensington) or sometimes other hotels in the group. This has never happened to me so I cannot comment. However there does seem to be some... More

Was this review helpful? Yes 1
naveen c, Front Office Manager at Executive Rooms London Kensington, responded to this review

Dear Guest, Thank you for staying with us, We apologise for the inconvenience caused to you in regards to the room size,service and the room facilities and confusion in between the 3 buildings. Our buildings are of Victorian style and some of the rooms are designed according to the dimension and nature of the building.I am sorry to hear that... More

1 review
2 of 5 stars Reviewed June 7, 2014

The room was so small you could not walk around the bed. There was no where you could lie down an average sized suit case. Everything was small, I'm 5 ft 8 and my feet hung out the bed. I could not easily fit in the shower (and I'm not fat!), I couldn't bend down to pick up the shampoo... More

Was this review helpful? Yes
naveen c, Front Office Manager at Executive Rooms London Kensington, responded to this review

Dear Guest, Thank you for posting a review on Tripadvisor, We apologise for the inconvenience caused to you in regards major issues mentioned by you. we have noted the contents in your message and we are investigating all issues mentioned by you with our professional team and and investigation is underway. A major refurbishment is planned by our management and... More

Penarth, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 1, 2014

Spent a couple of days midweek here and was pleasantly surprised after reading previous reviews. The room was a little tired; small area of wallpaper peeling from wall, few rust patches and watermarks in bathroom, television signal was not very good and had only 2 channels. However, this did not spoil our stay at all as we were using the... More

Was this review helpful? Yes 1
naveen c, Front Office Manager at Executive Rooms London Kensington, responded to this review

Dear Guest, Thank you very much for sparing your valuable time to share your encouraging feedback through TripAdvisor. The team and I are very happy to receive your very good feedback and to note that your experience at our property was great. We truly share your good experience and excellent comments with and give their wishes on behalf of you.... More

Bangkok, Thailand
1 review
4 of 5 stars Reviewed May 14, 2014

Before i booked this hotel via by last minute i didnt check the hotel review on trip advisor after i read the review i was shocked and worried about the hotel. But in reality i had spend 3nights there. It was very good. No voice from tube at all and the room was clean. Suitable for the price. I stayed... More

Was this review helpful? Yes
naveen c, Front Office Manager at Executive Rooms London Kensington, responded to this review

Dear Guest, Thank you very much for sparing your valuable time to share your encouraging feedback through TripAdvisor. The team and I are very happy to receive your very good feedback and to note that your experience at our property was great. We truly share your good experience and excellent comments with and give their wishes on behalf of you.... More

Nottingham, United Kingdom
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 14, 2014

Would not recommend! +2 mins walk from Earls Court tube station The porter on shift was very friendly and helpful. - Disinterested reception, unwelcoming, didn't make eye contact. Receptionist didn't know the difference between a twin and a double (worrying for a hotel receptionist) Didn't understand why you had to pay an extra £10 as a deposit if you were... More

Was this review helpful? Yes 2
naveen c, Front Office Manager at Executive Rooms London Kensington, responded to this review

Dear Guest, Thank you for posting a review on Tripadvisor, We apologise for the inconvenience caused to you in regards major issues mentioned by you. we have noted the contents in your message and we are investigating all issues mentioned by you with our professional team and and investigation is underway. A major refurbishment is planned by our management and... More

Corner Brook, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 25, 2014

Stayed here for business in March 2014. The room is decent for London. Small as usual. I had a club room which included a fridge. The front desk staff are attentive and friendly. The hotel is easily accessed by Bayswater Station, but you can avoid escalators by walking a few extra steps to Queens way station. I would stay here... More

Was this review helpful? Yes
naveen c, Front Office Manager at Executive Rooms London Kensington, responded to this review

Dear Guest, Thank you very much for sparing your valuable time to share your encouraging feedback through TripAdvisor. The team and I are very happy to receive your excellent feedback and to note that your experience at our property was great. We truly share your good experience and excellent comments with and give their wishes on behalf of you. Your... More

Lichfield
Senior Reviewer
10 reviews 10 reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed March 19, 2014

We booked this hotel and were very happy with the price and location. When we arrived however, the room we were put in (room 001) was literally on top of the underground line, with the whole room rattling when it went by every 3 minutes! To be fair, I asked to be moved and they managed to move us to... More

Was this review helpful? Yes 1
naveen c, Front Office Manager at Executive Rooms London Kensington, responded to this review

Dear Guest, Thank you for posting a review on Tripadvisor, We apologise for the inconvenience caused to you in regards major issues mentioned by you. we have noted the contents in your message and we are investigating all issues mentioned by you with our professional team and and investigation is underway. A major refurbishment is planned by our management and... More

Leeds , UK
Senior Contributor
35 reviews 35 reviews
10 hotel reviews
42 helpful votes 42 helpful votes
2 of 5 stars Reviewed March 17, 2014

I always try to see the positives in any review I post, unfortunately there aren't many in this and it's mostly disappointments, we didn't really enjoy our experience here and won't be returning. The Staff We arrived to a warm welcome, the doorman and receptionist made us feel very welcome. As we were a little early for check-in they allowed... More

Was this review helpful? Yes 2
Hampshire, UK
Top Contributor
110 reviews 110 reviews
38 hotel reviews
79 helpful votes 79 helpful votes
2 of 5 stars Reviewed March 3, 2014

The Hogarth Road rooms and 9 Knaresborough Place Exec rooms are all part of the Shaftesbury chain and all within a stones throw from each other. Firstly Knaresborough has no reception itself but shares one with a hotel in Hogarth Road. A fact that Shaftesbury didn't tell me and I am a regular user of their hotels. Eventually a nice... More

Was this review helpful? Yes
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Additional Information about Executive Rooms London Kensington

Address: 9 Knaresborough Place | Earl's Court, London SW5 0TP, England (Formerly Shaftsbury Executive Rooms London Kensington)
Location: United Kingdom > England > London > Earls Court
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Executive Rooms London Kensington 3*
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Also Known As:
Executive Rooms London Kensington England

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Amenities

Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Class
Official Description (provided by the hotel)
Small hotel with comfortable accommodations, restaurant & parking; situated in Kensington Borough. ... more   less 
Number of rooms
14

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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