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Executive Rooms London Kensington

9 Knaresborough Place | Earl's Court, London SW5 0TP, England (Formerly Shaftsbury Executive Rooms London Kensington)
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1 room 1 adult
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Executive Rooms London Kensington
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105 Reviews from our TripAdvisor Community

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Kingston-upon-Hull, United Kingdom
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Arrived after finding out that they had taken £78 out of my account for a room holding,that was supposed to be free cancellation , on arriving I had to pay full room price they would not take off the £78 I paid this naveen the manager kept promising me the money would be back in my account kept getting messed... More 

Helpful?
Thank 212jm69
Manager-LPK, Manager at Executive Rooms London Kensington, responded to this review

Dear Guest, Thank you for your comments. We value your feedback and it has been taken on to the higher authority. We will look into the points raised in the review and will give them a serious consideration. In regards to the pre-Auth we have given all the details and informed even the bank to release back the amount. we... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Executive rooms is situated right next to Earl's Court station and not far from Kensington or Oxford street. really had a lovely stay here, staff were very helpful when I wanted to change rooms and explained that some rooms are more noisy because of the trains, which was very kind. But it's not so bad unless the windows are wide... More 

Helpful?
Thank Samirah S
Manager-LPK, Manager at Executive Rooms London Kensington, responded to this review

Dear Ms Samirah S, Thank you very much for sparing your valuable time to share your encouraging feedback through TripAdvisor. The team and I are very happy to receive your very good feedback and to note that your experience at our property was great. We truly share your good experience and excellent comments. Your detailed feedback regarding the overall service... More 

Nice, Provence-Alpes-Cote d'Azur, France
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

Very disappointed. The hotel was probably better than the Annex that we were lodged in. The room was small but very clean. Bathroom was good. No internet which we needed. They advertised internet but it was only in the reception area in the main part of the hotel. The annex was 5 minutes walk. The staff were unhelpful.

Helpful?
Thank Jean H
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed January 1, 2016

I stayed here for three nights at the end of October 2015. We arrived via bus from stanstead airport to Victoria cross station and took the tube to Earl's Court. Anyone coming in from Stanstead just get the train into Liverpool Street and switch lines from there it's a lot less hassle! And you don't even safe that much taking... More 

Helpful?
Thank Kelly_tracee
Manager-LPK, Manager at Executive Rooms London Kensington, responded to this review

Dear Kelly Tracee, Thank you for your comments. We value your feedback and it has been taken on to the higher authority. Due to the unique Victorian style some rooms are larger an smaller as per the dimension and structure of the building. we are happy to hear about the cleanliness and service is very good. We will look into... More 

Southampton, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed December 17, 2015

Room was very small, en suite toilet door opened on to the bed and not able to fully open. Very modern reception, rooms were a bit of a time warp and not what you would call executive! To coin the expression - 'Couldn't swing a cat' would be very fitting Easy to find - straight in front of Earls court... More 

Helpful?
Thank Lauren W
Manager-LPK, Manager at Executive Rooms London Kensington, responded to this review

Dear Lauren W, Thank you for your comments. We value your feedback and it has been taken on to the higher authority. We will look into the points raised in the review and will give them a serious consideration. Please do not hesitate to contact us on fom.townhouse@theshaftesbury.com Regards, Naveen Duty Manager More 

manchester
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed December 6, 2015 via mobile

This hotel is one stage place. Let's start at the top .ok firstly u got to the check-in desk . Then you find out that yore room in in separate bulding around the corner. Secondly beckfast is in the hotel across the road. Heating and air conditioning system don't work. It can be too hot or to cold. But what... More 

Helpful?
1 Thank Hooley24
Manager-LPK, Manager at Executive Rooms London Kensington, responded to this review

Dear Guest, Thank you for your comments. We value your feedback and it has been taken on to the higher authority. We will look into the points raised in the review and will give them a serious consideration. We have informed our maintenance and housekeeping departments in regards to the issues mentioned by you which are very valuable. We are... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 22, 2015 via mobile

We stayed for at this hotel over the weekend whilst visiting winter wonderland at Hyde park.great location to all amenities and ideal hotel.did exactly what we needed it to.location was brilliant to the bars and restaurants.we had a very comfortable stay in the room and it was very clean and tidy.definitely stay here again as we loved the area and... More 

Helpful?
Thank Huw R
Manager-LPK, Manager at Executive Rooms London Kensington, responded to this review

Dear Mr. Huw R, Thank you very much for sparing your valuable time to share your encouraging feedback through TripAdvisor. The team and I are very happy to receive your very good feedback and to note that your experience at our property was great. We truly share your good experience and excellent comments. Your detailed feedback regarding the overall service... More 

Calgary, Canada
1 review
1 of 5 stars Reviewed November 9, 2015

On previous trips to London I had stayed in the Earl’s Court area and was drawn to this site from the description on their web page. Everything sounded great so I booked. Here are a few comments from my recent stay 1. Half the rooms (south facing) overlook the Earl’s Court train station tracks. On my first night in Room... More 

Helpful?
Thank Paul F
Manager-LPK, Manager at Executive Rooms London Kensington, responded to this review

Dear Guest, Thank you for your comments. We value your feedback and it has been taken on to the higher authority. We will look into the points raised in the review and will give them a serious consideration. Please do not hesitate to contact us on fom.townhouse@theshaftesbury.com Regards, Naveen Duty Manager More 

Liverpool
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed October 1, 2015 via mobile

Stayed here last night in a single room on business. Receptionist was new ? And didn't have a clue; I waited patiently to then be taken back out the front door to the Shaftesbury around the corner. The room was ok - small but - that's London. The shower would not adjust and was scalding hot only. Breakfast was across... More 

Helpful?
Thank barefootAce
Manager-LPK, Manager at Executive Rooms London Kensington, responded to this review

Dear Guest, Thank you very much for sparing your valuable time to share your encouraging feedback through TripAdvisor. The team and I are very happy to receive your very good feedback and to note that your experience at our property was great. We truly share your good experience and excellent comments with and give their wishes on behalf of you.... More 

Ibstock, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed August 2, 2015 via mobile

From a distance and on the website the room looked amazing value for money. It was situated in the perfect location for what we wanted to do from day to day. The booking came with complimentary breakfast each morning which we could not fault. They had a full hot/cold buffet and an array of cold and warm drinks. The service... More 

Helpful?
2 Thank JoeChloe2014
Manager-LPK, Manager at Executive Rooms London Kensington, responded to this review

Dear JoeChloe2014, Thank you very much for having taken the time to share your feedback on Tripadvisor following your recent stay with us. I am delighted to see that despite your concerns with regards to the allocated bedroom your impression of the hotel and the services remains a positive one and you feel comfortable recommending us. As we do have... More 

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Staying in South Kensington

Neighborhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
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