Thank you for your comments. We’re delighted to note especially a more favourable comment about our front desk staff who are striving to make improvements based on previous feedback. In a prime residential and shopping location we hope Millennium Knightsbridge is able to be seen as a good value option when compared to our many five star neighbours. It would...

Thank you for your comments. The hotel has been through some management changes over recent months and the new team are keen to make changes. Our Front Office Manager will be contacting you directly for any additional information you can give to help make changes for the better. Certainly we would have every hope that a returning visit would see...

I’m sorry that we appear to be having particular challenges with our Front Desk staff. If you’d be so kind as to contact me directly I’d like to better understand and identify the individuals and issues that we have. I do hope to hear from you and thank you for your time.

I am sorry that we appear to be having particular challenges with our Front Desk staff. If you would be so kind as to contact me directly I would like to better understand and identify the individuals and issues that we have. I do hope to hear from you and thank you for your time.

Thank you for writing your review on Millennium Knightsbridge. I am pleased that some aspects of your stay were satisfactory but sorry to hear that others left a less favourable impression. Please be assured all comments are noted and shared and we do our best to learn by them.

Thank you for taking the time to review our hotel. I would like to apologise for a less than ideal reflection. Knightsbridge is a prime location that is dominated by deluxe, premium-rated hotels. We consider our standard accommodation to be extremely competitively priced within the area and we make every effort to provide a comfortable base in this exclusive neighbourhood....

Thank you for taking the time to write a review about our hotel. I am very sorry to hear that we were to disappoint on this occasion and greatly apologise for the shortfalls that you report. Clearly this was exacberated by miscommunication with Front Desk. We do offer different reservation products with varying cancellation and deposit terms and conditions and...

Thank you for taking the time to review our hotel. I am delighted that you enjoyed your stay and we look forward to welcoming you back again in the future. Another good suggestion for your special dinner next time would be the newly redecorated Mu restaurant that we are just putting the finishing touches too. Offering Asian-tapas style cuisine we’re...

Thank you for taking the time to write a review about our hotel. Please accept my sincere apologies for the air conditioning system in your room and next door television disturbing your sleep. I cannot ascertain from the comments if your interaction with the Duty Manager was when you became aware of your troubles or later. I would certainly hope...