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BEST WESTERN Mornington Hotel

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12 Lancaster Gate | Westminster, London W2 3LG, England
Best prices for: 1 room 1 guest
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BEST WESTERN Mornington Hotel
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BEST WESTERN Mornington Hotel
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369 reviews from our community

Traveler rating
    94
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    69
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    11
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
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Sweden
2 reviews
5 of 5 stars Reviewed 1 week ago

I booked a room on Mornington website and in special request I mentioned that we are coming to celebrate the birthday. When we arrived we got a lovely room 106 with the mini bar and complimentary bottle of wine. Nice touch:) Before arrival date I got an email from manager asking about special request. I think its a great attention... More 

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Malta
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I booked a family room and I was upgraded to a suite room. The suite room was lovely!!! Upstairs was a king size bed and downstairs a small living area. Reception staff was friendly and welcoming. Front office manager (from Vilnius) allocated all our requests and even did much more than we were expecting. We were first time in London... More 

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Byron_Wilson, General Manager at BEST WESTERN Mornington Hotel, responded to this review

Dear Jessica m, Thank you for taking the time to give us feedback from your recent stay with us on trip advisor. We review the feedback we get on TripAdvisor on a daily basis so we can make the changes that will improve the experience for future guests. I am delighted that you had a great stay with us and... More 

kelz_10
Reviewer
5 reviews 5 reviews
3 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for two nights and couldn't fault the hotel itself. My room was room 21 which is huge (family room I think) so I was grateful for such a decent sized room - although it's in the basement which feels a little odd. My colleague had a room on the forth floor and that wasn't very big at all.... More 

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Byron_Wilson, General Manager at BEST WESTERN Mornington Hotel, responded to this review

Greetings Kelz_10 Thank you for the feedback. I am delighted you enjoyed your stay. It is great to get this feedback as it helps us improve. I have noted your comments about the family rooms. It is unfortunate that these are located poorly in the hotel (2 on the lower ground floor and the other 2 on the inside of... More 

North Potomac, MD
Contributor
11 reviews 11 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Small but clean hotel very close to Hyde Park. My room was a single as I was traveling alone. The room was very small but the bed was very comfortable and the bathroom was updated and very clean. It was an inexpensive hotel which was great. I spent most of my time sightseeing and very little time in the hotel... More 

Was this review helpful? Yes
Byron_Wilson, General Manager at BEST WESTERN Mornington Hotel, responded to this review

Dear Denise V, Thank you for taking the time to give us feedback from your recent stay with us on trip advisor. We review the feedback we get on TripAdvisor on a daily basis so we can make the changes that will improve the experience for future guests. I am delighted that you enjoyed your stay with us. I have... More 

Dubai, United Arab Emirates
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The location is good, very close to the Lancaster Gate Tube and Hyde Park , on face its not a very attractive building , and also the size of the room was very small, but the staff was very helpful and cooperative, I had to my luggage back in the hotel for some emergency and they were willing to keep... More 

Was this review helpful? Yes
Byron_Wilson, General Manager at BEST WESTERN Mornington Hotel, responded to this review

Dear Nihaeikadas1 Thank you for your feed. This helps us improve the service that we give to future guests and also understand what is important to the people that stay with us. I am pleased that you have enjoyed your stay with us. In regards to the outside of the outside of the building I assume that you are referring... More 

Frankfurt, Germany
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

the outside of the hotel is awful! we were shocked at first. it's good to reach from the subway though. the lobby is very small but it has a nice decor. our check-in was ok. but the lady was not very friendly. we did not want to ask further information as she did not seem to be very friendly. the... More 

Was this review helpful? Yes 1
Byron_Wilson, General Manager at BEST WESTERN Mornington Hotel, responded to this review

Dear 15nas, Thank you for taking the time to give us feedback from your recent stay with us on trip advisor. We review the feedback we get on TripAdvisor on a daily basis so we can make the changes that will improve the experience for future guests. I am sorry that we did not meet your expectations on this occasion.... More 

Aberdeen, United Kingdom
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Great location, near Lancaster Gate station. On first impressions the outside doesn't look great. On entry much better, nice decor and friendly staff. The lift was out of order which was a blessing in disguise as our room was right next to lift. The room very compact, has everything you need except not enough plug sockets. We had to move... More 

Was this review helpful? Yes 3
Byron_Wilson, General Manager at BEST WESTERN Mornington Hotel, responded to this review

Dear cyndiinnes, Thank you for taking the time to give us feedback from your recent stay with us on trip advisor. We review the feedback we get on TripAdvisor on a daily basis so we can make the changes that will improve the experience for future guests. I am delighted that you enjoyed your stay with us. I understand your... More 

Knutsford, United Kingdom
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I approached the hotel from the Lancaster Gate tube station and my heart sank a little as the builiding next door was so dreary. When I actually entered the hotel I found the three year old refurb rather tasteful and still fresh looking. The staff we welcoming and friendly. My room was very nice although very compact and there was... More 

Was this review helpful? Yes
Byron_Wilson, General Manager at BEST WESTERN Mornington Hotel, responded to this review

Dear 510col, Thank you for taking the time to give us feedback from your recent stay with us on trip advisor. We review the feedback we get on TripAdvisor on a daily basis so we can make the changes that will improve the experience for future guests. I am delighted that you enjoyed your stay with us. I understand your... More 

Burgess Hill, England, United Kingdom
Contributor
18 reviews 18 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 21, 2015

We stayed in this hotel in early February as part of a 30th birthday surprise, I booked through an online broker (and this is perhaps a mistake with this hotel and it is better to go direct). I spoke to the hotel before our stay to organise some flowers and chocolates as a surprise for my partner which they very... More 

Was this review helpful? Yes 2
Byron_Wilson, General Manager at BEST WESTERN Mornington Hotel, responded to this review

Dear Roger S, Thank you for taking the time to give us feedback from your recent stay with us on trip advisor. We review the feedback we get on TripAdvisor on a daily basis so we can make the changes that will improve the experience for future guests. I am delighted that you enjoyed your stay with us. We have... More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 17, 2015

We arrived at this hotel on a Monday at check in time. We booked a room with one bed, we didn't care if it was a double, king, or queen. We also didn't really care if there was a view-what we didn't want was a room with two small single beds as I was travelling with my girlfriend and that's... More 

Was this review helpful? Yes 1
Byron_Wilson, General Manager at BEST WESTERN Mornington Hotel, responded to this review

Dear Jordan H Thank you for your feed. This helps us improve the service that we give to future guests and also understand what is important to the people that stay with us. I am sorry that on this occasion we did not have the room ready as requested. I am sorry that this was not rectified to your satisfaction... More 

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