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All 1,071 London hotels

BEST WESTERN Mornington Hotel

4.0 of 5 Hotel   |   12 Lancaster Gate | Westminster, London W2 3LG, England
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70%
Ranked #370 of 1,071 hotels in London
A recent review
5 of 5 stars reviewed 3 days ago
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484 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
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English first
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

Stayed 7 nights. Staff very helpful and friendly. Breakfast buffet excellent. Dining room staff always ready with a warm, friendly greeting. Location in London is excellent, it is situated on a quiet street, a block away from Hyde Park, and close to Lancaster Gate tube station. The room was clean and bright. We had an excellent stay in London and... More

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East Yorkshire
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 1 week ago

Shortly before my stay the hotel contacted me to see if I. had any special requirements or anything they could help with. This was not the usual behaviour of a London hotel. It seemed as if they cared about their customers. The check in was efficient and the staff very friendly. The only problem was a big step between the... More

Was this review helpful? Yes 1
Gothenburg, Sweden
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Very good hotel with a good location nice and silent The location in a silent area Close to London center and to underground, Paddington, Notteighill and Basewater. Areas with good restaurangs and also Close to Hyde Park Nice brakfirst witn good food and nice staff.

Review collected in partnership with Best Western GB

Was this review helpful? Yes 1
Byron W, General Manager at BEST WESTERN Mornington Hotel, responded to this review

Dear Sten 8 Thank you very for taking the time to share your experience with us on tripadvisor. We review the feedback that we get on a daily basis so that we can make the changes that matter to our guests and continually improve our offering I am delighted that you enjoyed your stay with us. If I can be... More

Lincoln, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Stayed at the Mornington Hotel, Lancaster Gate on business as I was attending a function at the Lancaster, just along the road. The hotel was very good indeed. Friendly and polite staff and very high standard of service. I didn't have occasion to try the bar or restaurant facilities but the room was clean and well equipped and the bed... More

Review collected in partnership with Best Western GB

Was this review helpful? Yes 1
Byron W, General Manager at BEST WESTERN Mornington Hotel, responded to this review

Dear Janis T Thank you very for taking the time to share your experience with us on tripadvisor. We review the feedback that we get on a daily basis so that we can make teh changes that matter to our guests and continually improve our offering I am delighted that you enjoyed your stay with us. Once again thank you... More

Saint Louis, Missouri
Contributor
11 reviews 11 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Enjoyed prompt and friendly check-in for a spotless Executive Suite upgrade (with 2 TVs), from a one-night direct booking for a double bed. This hotel is excellent value and perfect location in London as it accepts AAA membership discounts - common in the U.S. but not in the UK - and just 6 short blocks' walk from Paddington rail station... More

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Byron W, General Manager at BEST WESTERN Mornington Hotel, responded to this review

Dear LK Thank you very for taking the time to share your experience with us on tripadvisor. I value all of the feedback that we get as it helps myelf and the management team focus on what is important for our future guests. I am delighted that you enjoyed your stay with us since moving from the Chorus Hotel. Once... More

Preston, United Kingdom
Top Contributor
75 reviews 75 reviews
24 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed here for a couple of night on business as I found a pretty good room rate. It's a good location, very close to Hyde Park, but not on the main road. For tourists I imagine it's pretty good as it's close to the west end and other attractions. Checking in was straightforward and I was impressed that someone... More

Was this review helpful? Yes 1
Byron W, General Manager at BEST WESTERN Mornington Hotel, responded to this review

Dear DickBurton Thank you very for taking the time to share your experience with us on tripadvisor. We appreciate all the feedback that we get as it is the most useful tool we have to improve the stays of future guests. I am delighted that you enjoyed your stay with us and I am very appreciative of your detailed feedback.... More

Erbil, Iraq
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 16, 2014

It was very nice staying in this hotel, I got benefit from a discount for 2 days in march, it dropped from 160 pp to 64 pp for a couple of nights. It was a very clean hotel with very good service. what I dislike is charging me when I ordered the breakfast to my room

Review collected in partnership with Best Western GB

Was this review helpful? Yes
Byron W, General Manager at BEST WESTERN Mornington Hotel, responded to this review

Dear Ranj Kanaan R Thank you very for taking the time to share your experience with us on tripadvisor. We appreciate all the feedback that we get as it is the most useful tool we have to improve the stays of future guests. I am delighted that you have enjoyed your stay with us. I have noted your comments about... More

Belfast, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed March 9, 2014

Really disappointed with our room, there was no room to put our cases so we had to walk over them to get to and from the bathroom, the bed was only accessible from one side, so my husband had to climb over me to get out. Sheets on arrival had stains which they did change once we complained, but very... More

Was this review helpful? Yes
Byron W, General Manager at BEST WESTERN Mornington Hotel, responded to this review

Dear Nuala S Thank you for taking the time to share your recent experience with us on tripadvisor. I appreciate all the feedback that we get and we will go through the feedback on a daily basis as it helps us to improve the experience for future guests. I am sorry that on this occasion we did not meet your... More

Manchester, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 2, 2014

I am writing this review whilst I am staying here. I came here with reasonable expectations after reading the reviews. Unfortunately I found the drain to the shower blocked so I was unable to take my usual shower after my long journey. I called reception and they advised that they would not be able to get someone in until 8am... More

Was this review helpful? Yes 1
Byron W, General Manager at BEST WESTERN Mornington Hotel, responded to this review

Dear GoldSandman Thank you for taking the time to share your recent experience with us on tripadvisor. I appreciate all the feedback that we get and we will go through the feedback on a daily basis as it helps us to improve the experience for future guests. Please accept my apologies for the blocked drain in your room. I have... More

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Additional Information about BEST WESTERN Mornington Hotel

Also Known As:
Best Western London
London Best Western
BEST WESTERN Mornington Hotel London, England
Address: 12 Lancaster Gate | Westminster, London W2 3LG, England
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Room Service Suites
Hotel Style:
#231 Luxury Hotel in London
#271 Family Hotel in London
#319 Business Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — BEST WESTERN Mornington Hotel 4*
Official Description (provided by the hotel):
Located opposite Hyde Park and moments away from Paddington, The Best Western Mornington Hotel is an oasis of peace yet only minutes from London’s West End and Oxford Street.Completely refurbished to combine its Victorian Splendour with a modern contemporary finish, the BEST WESTERN Mornington Hotel the perfect hotel for your visit to London. With 70 fully air-conditioned bedrooms, Complimentary High Speed WIFI throughout the Hotel, a professional meeting room, and stylish bar our London Hotel is perfect for any occasion. ... more   less 
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