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BEST WESTERN Mornington Hotel

4.0 of 5 Hotel   |   12 Lancaster Gate | Westminster, London W2 3LG, England
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71%
Ranked #364 of 1,073 hotels in London
A recent review
5 of 5 stars reviewed yesterday
Linda S Longueuil, Canada
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529 people have reviewed this hotel

Traveler rating
    144
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
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English first
Longueuil, Canada
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

My 2nd stay at this hotel near Lancaster Gate. Great location for Hyde Park and Kensington Gardens and about a 10 minute walk to Paddington Station for the Heathrow Express. Last time, I stayed in room 307 next to the elevator and overlooking the extractor fan. Very noisy ! This time, I requested a room away from the elevator and... More

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San Juan, Puerto Rico
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I was in London from Thursday, July 17 to Sunday, July 20, 2014. This was my first time in London, and I didn't knew where to look for hotels, in terms of location in London. Finally someone recommended to look for hotels in the Paddington area. When I found this hotel I booked it immediately because the price was so... More

Was this review helpful? Yes 1
Byron W, General Manager at BEST WESTERN Mornington Hotel, responded to this review

Dear mlgaudier Thank you very for posting comments and feedback from your recent stay on tripadvisor. We appreciate all the feedback that we get as it is the most useful tool we have to improve the stays of future guests. I am pleased that you enjoyed your stay and you found our location to be excellent. I remember when I... More

Nanjing
Senior Contributor
46 reviews 46 reviews
24 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Location, location, location. I nearly didn't check-in when I saw the disused hotel next door and the six steps to climb up with bags to get in. The tiny reception and bar didn't hep but after travelling for nearly three weeks of business meetings I just didn't have the energy to change. Reception was quick, friendly and efficient. I was... More

Was this review helpful? Yes 1
Byron W, General Manager at BEST WESTERN Mornington Hotel, responded to this review

Dear Ardeecee Thank you for taking the time to share your recent experience with us on tripadvisor. I appreciate all the feedback that we get and we will go through the feedback on a daily basis as it helps us to improve the experience for future guests. I am delighted that you enjoyed your stay with us and appreciate your... More

Holt, Norfolk
Top Contributor
132 reviews 132 reviews
70 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a really difficult hotel to review. On arrival you mustn't be put off by the semi derelict former hotel next door all boarded up. The Mornington reception and bar is superb, the reception staff are excellent. The interior of the hotel is immaculate and clean as are the lifts. The bedrooms are clean and the bed very comfortable,... More

Was this review helpful? Yes 2
Byron W, General Manager at BEST WESTERN Mornington Hotel, responded to this review

Dear Fotofonder Thank you very for posting comments and feedback from your recent stay on tripadvisor. We appreciate all the feedback that we get as it is the most useful tool we have to improve the stays of future guests. I am pleased that on balance you enjoyed your stay. I have taken note of the positive points and areas... More

Glasgow, United Kingdom
Top Contributor
62 reviews 62 reviews
12 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 1 week ago

I really enjoyed my stay here and would definitely come back. Brilliant, efficient and friendly customer service. Smart, clean, well appointed room. The only negative that the single room was really quite small - perhaps only to be expected when in such a central location. Brilliant location - two minutes walk from the Italian gardens in Hyde Park, 15 minutes... More

Was this review helpful? Yes 1
Byron W, General Manager at BEST WESTERN Mornington Hotel, responded to this review

Dear OutdoorsyG Thank you for taking the time to share your recent experience with us on tripadvisor. I appreciate all the feedback that we get and we will go through the feedback on a daily basis as it helps us to improve the experience for future guests. I am delighted that you enjoyed your stay with us and the brilliant... More

California
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Thank you Best Western Mornington as you made our 30th anniversary celebration very memorable. Husband and I are Best Western members in the United States and we have always wanted to travel to London. Mornington became our Home for 6 nights. The Mornington’s location is excellent for travel. Close to Paddington, next to Lancaster Gate , and Hyde Park. We... More

Was this review helpful? Yes 2
Byron W, General Manager at BEST WESTERN Mornington Hotel, responded to this review

Dear oceanview117 Thank you very for posting comments and feedback from your recent stay on tripadvisor. We appreciate all the feedback that we get as it is the most useful tool we have to improve the stays of future guests. I am delighted that you enjoyed your stay with us again and thank you for your lkovely feedback about the... More

Rotherham, United Kingdom
Senior Reviewer
10 reviews 10 reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

Visited this hotel a couple of weeks ago, the staff were very friendly and helpful, the hotel was spotless and the breakfast was good, the rooms were a touch on the small side but well equipt, the staff were exceptional, the location was brilliant, the food and drink were very reasonable, will return on our next visit to london.

Was this review helpful? Yes 1
Byron W, General Manager at BEST WESTERN Mornington Hotel, responded to this review

Dear kim r Thank you for taking the time to share your recent experience with us on tripadvisor. I appreciate all the feedback that we get and we will go through the feedback on a daily basis as it helps us to improve the experience for future guests. I am delighted that you enjoyed your stay with us and found... More

Nottingham, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The hotel was in an excellent location and close to Hyde Park and Lancaster Gate tube station. The staff were very helpful, polite and the breakfast service was excellent. The next door exterior could put you off but I would recommend the Mornington Hotel

Review collected in partnership with Best Western GB

Was this review helpful? Yes 1
Byron W, General Manager at BEST WESTERN Mornington Hotel, responded to this review

Dear A W Thank you very for posting comments and feedback from your recent stay on tripadvisor. We appreciate all the feedback that we get as it is the most useful tool we have to improve the stays of future guests. I am delighted that you enjoyed your stay with us again and thank you for your lovely feedback about... More

Lancaster, United Kingdom
Contributor
17 reviews 17 reviews
9 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The plus points: when I told the girls on reception that I was never going to spend the night in the room they allocated me, they moved me without quibble. The new room was better; the bedlinen clean, the laminate (I think) floor spotless, and the white net curtains grey but not dirty. The kettle worked (though it was plugged... More

Was this review helpful? Yes
Byron W, General Manager at BEST WESTERN Mornington Hotel, responded to this review

Dear rebsaroo Thank you for taking the time to share your recent experience with us on tripadvisor. I appreciate all the feedback that we get and we will go through the feedback on a daily basis as it helps us to improve the experience for future guests. I am sorry to learn that we did not meet your expectations on... More

west texas
Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is in a good location, close enough to Paddington Station and Heathrow Express if you want to walk, and very short block from Hyde Park. It is close to a tube stop and bus stop has buses to Oxford Street and Victoria. I need to use internet evenings to stay connected to office and personally. The Wifi is... More

Was this review helpful? Yes 3
Byron W, General Manager at BEST WESTERN Mornington Hotel, responded to this review

Dear JSCee Thank you very for taking the time to share your experience with us on tripadvisor. We appreciate all the feedback that we get as it is the most useful tool we have to improve the stays of future guests. I am pleased that we met your expectations on this visit. I have noted your feedback about the Wifi.... More

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Additional Information about BEST WESTERN Mornington Hotel

Address: 12 Lancaster Gate | Westminster, London W2 3LG, England
Phone Number:
Location: United Kingdom > England > London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — BEST WESTERN Mornington Hotel 4*
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Also Known As:
Best Western London
London Best Western
BEST WESTERN Mornington Hotel London, England

164 photos of this hotel

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Amenities

Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Room Service Suites
Hotel Style
#236 Luxury Hotel in London #260 Business Hotel in London #274 Family Hotel in London
Hotel Class
Official Description (provided by the hotel)
Located opposite Hyde Park and moments away from Paddington, The Best Western Mornington Hotel is an oasis of peace yet only minutes from London’s West End and Oxford Street.Completely refurbished to combine its Victorian Splendour with a modern contemporary finish, the BEST WESTERN Mornington Hotel the perfect hotel for your visit to London. With 70 fully air-conditioned bedrooms, Complimentary High Speed WIFI throughout the Hotel, a professional meeting room, and stylish bar our London Hotel is perfect for any occasion. ... more   less 
Number of rooms
70

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